As a system administrator, I have to create a roundup report before the office begins and at the end of the day. The report consists of statuses of each thin client we have. The robot does all the stuff in just 2-3 minutes, saving our 1-2 hours of time done by a dedicated person.
Works
There are multiple testings run on each console
What is our primary use case?
How has it helped my organization?
- We can now run multiple robots remotely and easily so as to prevent daily checkup failure.
- There are multiple testings run on each console by UiPath.
What is most valuable?
Orchestrator, data scraping and academy by UiPath are the best of all, for someone having cloud knowledge can exploit the technology.
What needs improvement?
- Linux environment is needed.
- RHEL/Ubuntu support is needed
- More academy and learning tutorials are needed on Udemy or edX.
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UiPath
February 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Works
The community forum has really helped a lot
What is our primary use case?
To automate existing mundane tasks in the current project.
Report automation, ticket automation, and browser automation are what we have achieved through this tool.
How has it helped my organization?
It has saved us 100 hours monthly. Employees are freer to take up challenging tasks and spend more time on productive work.
What is most valuable?
- The recording feature
- Data scraping
- Drag and drop
- Browser capabilities
- Help topics.
The community forum has really helped a lot.
What needs improvement?
- To be more cost-effective since Orchestrator is costly for mid-level markets and poor countries.
- To add more challenging automation tasks to overcome competitors.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Very stable and fast processing.
What do I think about the scalability of the solution?
Nothing is impossible for UiPath. They will outrun AA/BP for sure.
How are customer service and technical support?
Very good. Polite and helpful. Excellent service.
Which solution did I use previously and why did I switch?
N/A.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house, through the UiPath website.
What was our ROI?
100 hours saved, plus $1000 saved monthly.
What's my experience with pricing, setup cost, and licensing?
Setup is really easy, and licensing is a bit on the higher side.
Which other solutions did I evaluate?
Yes, Automation Anywhere and Blue Prism.
What other advice do I have?
Bring down the licensing costs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UiPath
February 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,422 professionals have used our research since 2012.
Works
It can work with all the Microsoft solutions to automate work
What is our primary use case?
Automating the manual work such as daily work like data entry jobs, accounting work, storing in Excel and filtering the mail.
How has it helped my organization?
By working fast and getting new knowledge of RPA with the help of this tool. It reduces the human cost.
Getting the mails, filtering that and downloading the required PDF and scrapping the necessary details from that, then updating it into Excel. After that, the saved data is updated on the website using Excel. Then giving the acknowledgment to the client, the process is completed or not. Using this overall, three hours of work will be completed in half or one hour.
What is most valuable?
It can work with all the Microsoft solutions to automate the work without any problem. After a one-step installation and day-by-day automation, it is improving the process.
What needs improvement?
It has improved the Citrix environment with the introduction pre-release of computer vision which can manage the total control of the image to indicate as a text and all the content. But the OCR engine still needs improvement; it may be in the next release.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
Use in a stable website.
What do I think about the scalability of the solution?
than a human.
How was the initial setup?
Easy to install the application using "creating an account" website.
What's my experience with pricing, setup cost, and licensing?
The license cost is has a community edition.
Which other solutions did I evaluate?
No.
What other advice do I have?
Don't use the recording for full automation because the 1000-time process records will be developed too slow.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Analyst at a mining and metals company with 10,001+ employees
Helps us reduce time and increase data accuracy
What is our primary use case?
We use UiPath to test automation for asset management, wherein we found it can help us to reduce the time and increase data accuracy.
How has it helped my organization?
We have many manual processes internally, so we decided to start evaluating UiPath for automation. We know that automation will help us to be more efficient and accurate.
What is most valuable?
Browser automation and schedule jobs which are the main activities that require manual work or visual validations by the users.
What needs improvement?
When using UiPath Studio sometimes I felt lost when trying to locate specific activities, so probably will be a good idea to improve the icons beside the activities, so I can remember easily.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at a tech services company with 51-200 employees
Easy to automate processes and very stable but some of the scripting is hard
Pros and Cons
- "The stability so far has been good."
- "The initial setup started off as straightforward, however, it can easily get complex. For example, not knowing the other applications and what it takes to interact with them will make things a bit more complicated."
What is our primary use case?
We primarily use the solution for interactions with customers. For those coming through the contact center, we are automating responses and actions.
How has it helped my organization?
The solution has improved the company in that when a customer needs to come in and have a consultation with an agent, it opens up a video conference to actually see the other end of the product, the full consultation, instead of being described over the phone. It makes the meetings much more effective.
What is most valuable?
One of the most valuable aspects of the solution is that we are able to automate a process that doesn't have an easy API or integration. It’s an easy way to complete an outcome without having to read another application.
I have seen a reduction in human error. The assumptions that agents were making previously via verbal communication compared to actually physically seeing something are now completely different.
UiPath has freed up employees' time. I don’t have the exact metric in relation to that, however. Also, this additional time has enabled employees to focus on higher-value work. We’re not chasing issues that can be seen physically, instead of trying to gain understanding by going back and forth via calling or email or chat.
It’s my understanding that UiPath has saved our organization money.
I have used UiPath's Academy courses. It has helped a lot in terms of helping users to understand the whole process. It goes under the hood to help users figure out how everything gets applied and then how we can write code as well. It gives a solid direction of what it takes to be a good developer.
What needs improvement?
There are definitely some changes I would like to see. I’d like to see, for example, more note code for applications. Some of the complexity of the scripting is hard. If note code was there, it would be easy to just scale it.
For how long have I used the solution?
I've been using the solution for five to six months.
What do I think about the stability of the solution?
The stability so far has been good. We just have got to make sure that we don't change anything on the back end and adjust it. Right now, it's a critical path that we need to be aware of in needing adjustments. It offers a great interchange.
What do I think about the scalability of the solution?
Scalability is good in terms of adding more RPA processes across the board. There's also a question of, when things change and adjust, how it reacts to those changes. Scalability can cause issues.
Right now, the number of people who use it in the organization is small. There are
maybe three or four engineers. It's used at a high level. There are more in-depth engineers that are involved with it.
How are customer service and support?
Technical support has been pretty good for asking questions and giving responses. I'm not sure anyone would get a perfect ten out of ten, however, they are good. To be perfect, support would always have to have an answer and do all the work for me.
Which solution did I use previously and why did I switch?
The solution was chosen when I was brought on board. I'm not sure what was used previously.
That said, I am familiar with other RPA solutions. For example, Blue Prison is more foreign to me, compared to UiPath. Automation Anywhere seems very familiar from what I have seen, however, I don't really have a good understanding of all the theory, technically, except in terms of UiPath.
How was the initial setup?
The initial setup started off as straightforward, however, it can easily get complex. For example, not knowing the other applications and what it takes to interact with them will make things a bit more complicated. Also, the APIs versus actually scripting information, especially when you're talking databases or backend reports, et cetera, gets complicated.
Our deployment took three months.
The CTO and development team were involved in the process of implementation.
What about the implementation team?
We deployed the solution ourselves, internally.
What was our ROI?
We have yet to see an ROI, as we just started using the product.
What's my experience with pricing, setup cost, and licensing?
The pricing, in comparison to others in the market, is fair.
We don't scale that big. If we scaled larger, we might have different opinions about pricing.
What other advice do I have?
We have the solution on the cloud. It hasn't affected our footprint too much as we haven't really integrated too much at this point.
We use a mix of attended and unattended automation, however, for the most part, it's attended.
I would advise companies to train as many people as they can through the training portal and provide simple boxes and procedures to execute on things that are scalable components.
I'd rate the solution at a seven out of ten. A perfect ten can't happen. However, I'd rate it at a seven due to the fact that it's got the possibility of the cloud, which is great. While I don't have a problem with scalability, there's an issue around how much more it is going to cost. There's a question around scaling and ROI and if it is worth it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a tech services company with 51-200 employees
Excel sheet manipulation and data scraping functionality help save time on manual tasks
Pros and Cons
- "I can easily get support from the UiPath forum and through the mail."
- "I would suggest that UiPath be released for use on other platforms."
What is our primary use case?
I actually went for a powerup automation hackathon conducted by UiPath, which gave me the idea to implement this in my organization. I used the product, experienced it, and I'm here. UiPath reduced a lot of manual work and I am getting positive reviews from the company.
How has it helped my organization?
UiPath has helped with automation to categorize emails, text capturing to get detailed information about the organization, and reduced manual work a lot which can't be said explicitly. We even tried to used UiPath as a testing tool, and it helped speed development for the project.
What is most valuable?
The most valuable features are Excel Sheet manipulation operations and the Data Scrapping Wizard.
It provides for easy implementation of the project, where we can easily develop without coding, and there is well-defined process management in the orchestrator.
I can easily get support from the UiPath forum and through the mail.
What needs improvement?
I would suggest that UiPath be released for use on other platforms.
For how long have I used the solution?
Almost a year I am using UiPath, well developed.
Which solution did I use previously and why did I switch?
Previoiusly, we did not use any other solution, this is the first.
What other advice do I have?
The new version is good. It met all of the requirements and more features have been added.
UiPath Studio has improved a lot, testing the custom activity. Previously, UiPath would get a few errors while developing the project, but now it's completely gone.
The new user interface is integrated with Orchestrator and it is awesome.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Robotics & Process Efficiency Manager at Ageas
A powerful and easy-to-use solution for fast process automation
Pros and Cons
- "The most valuable features of this solution are that it is powerful and easy to use."
- "The operations need to be improved."
What is our primary use case?
Our primary use is RPA in insurance.
How has it helped my organization?
This solution has given us the fast automation of processes.
What is most valuable?
The most valuable features of this solution are that it is powerful and easy to use.
What needs improvement?
The operations need to be improved.
For how long have I used the solution?
I have been using this solution for two years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Junior RPA Dev at University of Petroleum and Energy Studies
Easy integration with all windows applications
What is our primary use case?
I have tried the RPA tool for the first time and I already love it. How easy it is: you can do all of the daily tasks which you repeat at one click.
Primary use case: educational purpose and automation for content writing.
Secondary use case: additional content writing and data scraping.
How has it helped my organization?
In our institution, we have to submit a weekly report for the tasks we perform daily. It is very easy to scrape the tasks we do from our academic portal and embed to the report.
Now we can make more assignments and content. On running a robot with a keyword, it writes the content and we just have to sit back.
What is most valuable?
- Data scraping and web automation
- Citrix automation
- Easy integration with all windows applications.
What needs improvement?
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: February 2025
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