UiPath Reviews

We use UiPath internally to automate the repetitive processes of our company. We use the tool for the generation of reports and automatic sending of emails, as well as automation of registrations and the likes.

UiPath has made it possible to reduce the time spent on these repetitive tasks because robots can keep working indefinitely, with a very low error rate and a very low maintenance cost compared to the financial return.

Certainly, the integrations with Windows and Google OCR, PDF, Excel, Outlook and SAP are the most valuable within our area of performance.

I believe that a better explanation of ReFramework and license costs would be something to rethink. 

UiPath is used as an RPA platform to automate the engineering-based repetitive and rule-based tasks in my company. UiPath has proved itself to be a very user-friendly and easy-to-adapt kind of software which does not require any core knowledge or coding background to start with.

UiPath has helped us improve our efficiency, and the quality of our deliverables has increased by many folds. It has also helped us to set up an automation environment which helps us in speedy and accurate delivery well before the deadline.

Pictorial workflow representation is in itself a standout feature of UiPath. Features like screen scraping, data scrapping, Citrix related automation features, mail sending activities, inbuilt recovery mechanism (REF) are really useful.

The features of Citrix related activities could be greatly improvised. The version compatibility or stability issues could be fixed in the coming releases.

Account opening and order placing for insurance application with web and Windows application and mailing report.

It reduces manual effort mostly and has quick automation implementation. Even automation resource is also reduced.

Data scraping is the method of fetching data from web applications intelligently; it identifies web table lists and others.

It cannot withstand in a situation like overloaded processes execution not up to the mark.

We use UiPath mostly for automating data entry forms and automatically copy-pasting between different apps.

We reduced a 10 people team to just one person, who just stands by most of the time and monitors the robotization process in action.

• It's very easy to set up an automation process. 
• The application is very intuitive and user-friendly. 
• There're also lots of training classes and training material available.

Our developers experienced some sluggishness while developing a very large automation. This only happened during automation though; the actual automation was not slow at all while running.

To automate existing mundane tasks in the current project.

Report automation, ticket automation, and browser automation are what we have achieved through this tool.

It has saved us 100 hours monthly. Employees are freer to take up challenging tasks and spend more time on productive work.

• The recording feature
• Data scraping
• Drag and drop
• Browser capabilities
• Help topics.

The community forum has really helped a lot.

• To be more cost-effective since Orchestrator is costly for mid-level markets and poor countries.
• To add more challenging automation tasks to overcome competitors.

Very stable and fast processing.

Nothing is impossible for UiPath. They will outrun AA/BP for sure.

Very good. Polite and helpful. Excellent service.

N/A.

Straightforward.

In-house, through the UiPath website.

100 hours saved, plus $1000 saved monthly.

Setup is really easy, and licensing is a bit on the higher side.

Yes, Automation Anywhere and Blue Prism.

Bring down the licensing costs.

We implement some robots in order to automate a lot of activities that require repetitive actions like manipulation of Excel files.

We deploy robots that help us to schedule activities during the day and to get only the output. In this way, we optimize our time.

The best feature is the ability to schedule the processes and automatize their execution.

• The product could be improved in managing clients from Orchestrator.
• I'd like to find in the next solution the managing of Studio license from the Orchestrator server.

The system is very good. The support works in a perfect way.

It's very easy to increment performance.

Customer service is the best. They work a lot and fix our issues always.

We did not previously use a different solution.

Initial setup is very easy.

We configure it ourselves. In some cases, we opened some tickets with support.

Setup, cost and licensing are good.

We also looked at WinAutomation.

This solution works very well.

The UiPath robot took over the process that supported the creation of the timesheets, their insertion in Oracle ERP, and the status tracking in Oracle ERP.

• Higher standardization of process integration with the customer's internal applications
• Employees orientation towards non-repetitive work.

• Rapid ROI (return on investment)
• Running management
• Higher standardization of process
• Faster processing time.
  

• HR and finance in IT and telecom business
• Improve the ability to change the user interface or application functionalities. 

We primarily use the solution for interactions with customers. For those coming through the contact center, we are automating responses and actions.

The solution has improved the company in that when a customer needs to come in and have a consultation with an agent, it opens up a video conference to actually see the other end of the product, the full consultation, instead of being described over the phone. It makes the meetings much more effective.

One of the most valuable aspects of the solution is that we are able to automate a process that doesn't have an easy API or integration. It’s an easy way to complete an outcome without having to read another application.

I have seen a reduction in human error. The assumptions that agents were making previously via verbal communication compared to actually physically seeing something are now completely different.

UiPath has freed up employees' time. I don’t have the exact metric in relation to that, however. Also, this additional time has enabled employees to focus on higher-value work. We’re not chasing issues that can be seen physically, instead of trying to gain understanding by going back and forth via calling or email or chat.

It’s my understanding that UiPath has saved our organization money.

I have used UiPath's Academy courses. It has helped a lot in terms of helping users to understand the whole process. It goes under the hood to help users figure out how everything gets applied and then how we can write code as well. It gives a solid direction of what it takes to be a good developer.

There are definitely some changes I would like to see. I’d like to see, for example, more note code for applications. Some of the complexity of the scripting is hard. If note code was there, it would be easy to just scale it.

I've been using the solution for five to six months.

The stability so far has been good. We just have got to make sure that we don't change anything on the back end and adjust it. Right now, it's a critical path that we need to be aware of in needing adjustments. It offers a great interchange.

Scalability is good in terms of adding more RPA processes across the board. There's also a question of, when things change and adjust, how it reacts to those changes. Scalability can cause issues.

Right now, the number of people who use it in the organization is small. There are
maybe three or four engineers. It's used at a high level. There are more in-depth engineers that are involved with it.

Technical support has been pretty good for asking questions and giving responses. I'm not sure anyone would get a perfect ten out of ten, however, they are good. To be perfect, support would always have to have an answer and do all the work for me. 

The solution was chosen when I was brought on board. I'm not sure what was used previously.

That said, I am familiar with other RPA solutions. For example, Blue Prison is more foreign to me, compared to UiPath. Automation Anywhere seems very familiar from what I have seen, however, I don't really have a good understanding of all the theory, technically, except in terms of UiPath.

The initial setup started off as straightforward, however, it can easily get complex. For example, not knowing the other applications and what it takes to interact with them will make things a bit more complicated. Also, the APIs versus actually scripting information, especially when you're talking databases or backend reports, et cetera, gets complicated.

Our deployment took three months.

The CTO and development team were involved in the process of implementation.

We deployed the solution ourselves, internally.

We have yet to see an ROI, as we just started using the product.

The pricing, in comparison to others in the market, is fair. 

We don't scale that big. If we scaled larger, we might have different opinions about pricing. 

We have the solution on the cloud. It hasn't affected our footprint too much as we haven't really integrated too much at this point.

We use a mix of attended and unattended automation, however, for the most part, it's attended.

I would advise companies to train as many people as they can through the training portal and provide simple boxes and procedures to execute on things that are scalable components.

I'd rate the solution at a seven out of ten. A perfect ten can't happen. However, I'd rate it at a seven due to the fact that it's got the possibility of the cloud, which is great. While I don't have a problem with scalability, there's an issue around how much more it is going to cost. There's a question around scaling and ROI and if it is worth it.