I've been using Veeam Data Platform in our data protection strategy regularly for the past year. We rely on it daily to manage our information.
CIO at Rhmeb
Protects data and has fast virtual machine restoration using duplication for quick backups
Pros and Cons
- "The most critical features of Veeam Data Platform for ensuring availability and integrity are its fast virtual machine restoration using duplication for quick backups and the COBRA point functionality that allows us to run regu"
What is our primary use case?
What is most valuable?
The most critical features of Veeam Data Platform for ensuring availability and integrity are its fast virtual machine restoration using duplication for quick backups and the COBRA point functionality that allows us to run regular tests in our environment.
For how long have I used the solution?
I have been using Veeam Data Platform for the past two years.
What do I think about the stability of the solution?
As for stability, I'd also rate it as an eight out of ten. We haven't encountered any issues with stability in the two years we've been using it.
Buyer's Guide
Veeam Data Platform
March 2025

Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the scalability of the solution?
I'd rate the scalability of this solution as an eight out of ten.
How are customer service and support?
I've contacted Veeam's technical support, and I found it to be very good. They responded promptly within two hours when I had an issue with restarting a process, and they were able to solve the problem effectively.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward.I'd rate my experience with the initial setup as an eight out of 10 for ease. The solution is deployed on the cloud using CrownCloud as the provider. The deployment took approximately thirty minutes, and it was done by an integrator, requiring two people for the deployment.
What was our ROI?
I've observed a return on investment mostly during problem instances where quick recovery or restarts are crucial. It's akin to having insurance; you might not use it often, but when needed, it's invaluable to have.
What's my experience with pricing, setup cost, and licensing?
We dont have the exact licensing costs, but we pay for a comprehensive service package that includes technical support, cloud services, and data center services. There may be additional costs beyond the standard license, but I'm not sure about the specifics. However, I believe the yearly cost is around five thousand dollars.
Which other solutions did I evaluate?
Before using Veeam Data Platform, I evaluated other options such as Big Kapolei and SZAC. However, I decided to go with VMware Data Platform because it seemed more appropriate for our virtual machine environment and the integration looked good.
What other advice do I have?
I would rate Veeam Data Platform an eight overall.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Hybrid IT Architect at Quanture Spa
A simple-to-learn product with a straightforward restoration process
Pros and Cons
- "Veeam Backup & Replication is definitely very useful and simple to learn, and the restoring processes are very straightforward, making it a very solid product."
- "The scalability of the product in large organizations is an area of concern where improvements are required."
What is our primary use case?
For most of our company's customers, we use it for the backup process or to create a copy of the backup outside in an off-site or cloud location. Only for a few of our company's customers do we use the replication part of the tool, or if they have a secondary site where they want to have a copy of the VM in production.
What is most valuable?
Veeam Backup & Replication is definitely very useful and simple to learn, and the restoring processes are very straightforward, making it a very solid product.
What needs improvement?
Veeam Backup & Replication can be installed on a platform like Windows only. Veeam has more components but is always installed on Windows VMs. For some of the roles like proxy, Veeam could deploy and develop a solution that does not need to use Windows VMs because of its cost in terms of licenses and scalability. The solution works only on Windows but should be able to work on platforms like Linux in the future.
The scalability of the product in large organizations is an area of concern where improvements are required.
For how long have I used the solution?
I have been using Veeam Backup & Replication for twelve years. I use Veeam Backup & Replication V12. My company has a partnership with Veeam.
What do I think about the scalability of the solution?
In my company, seven to eight people deliver deployment services related to Veeam Backup & Replication, along with support for some of our company's customers.
How are customer service and support?
At times, our company needs to open a ticket with the technical team to troubleshoot some strange behavior or some difficulties in managing an upgrade in the product.
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The product's initial setup phase was not difficult. There were no difficult steps to install the product. With Veeam Backup & Replication, there is a need to have a license for Windows Server license, but it need not be considered a huge requirement.
In our company, we need to have at least one VM from Windows, along with one backup repository, after which it is possible to start with the deployment of Veeam Backup & Replication on a single VM. Depending on the complexity of the environment my company deals with, my company will need to install more VMs with many roles, like proxy. The straightforward deployment process takes two hours for a single VM, but it takes more time when there is a need to create more VMs.
The solution is deployed on an on-premises model.
For a simple environment, the initial deployment, and not the configuration, takes not more than two hours.
What about the implementation team?
I work in Italy as a system integrator, so I install the product for our company's customers.
What was our ROI?
The money put into Veeam Backup & Replication is the right investment.
What's my experience with pricing, setup cost, and licensing?
I would say that the product is fairly priced.
Which other solutions did I evaluate?
My company chose Veeam Backup & Replication over other products since it is quite simple to deploy and manage. My company delivers backup as a service for some of our customers using Veeam Backup & Replication. My company has implemented a legal infrastructure in our data center, and we use it to remotely manage the backup recovery process for some of our customers.
What other advice do I have?
I would tell those who plan to buy the solution that it is important to do a PoC to understand how simple it is to implement the product and use it on a daily basis for data protection.
I could split my rating for the evaluation of the product in a small environment and a huge environment. For small environments, I rate the tool a nine out of ten since it works as a very effective solution. For complex or huge environments, I rate the tool an eight out of ten since scalability is one of the areas of concern in the product, especially when users want more services from the product.
I rate the overall tool an eight and a half out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Veeam Data Platform
March 2025

Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
IT System Engineer at Hoffmann GmbH
Robust data protection and management offering user-friendly interface, comprehensive virtual machine backup capabilities and efficient instant recovery
Pros and Cons
- "The standout feature for us is instant recovery."
- "It would be beneficial to have enhanced solutions for database backup, particularly for Oracle databases in the context of SAP systems."
What is our primary use case?
We use it to back up all of our virtual machines, including those on hardware and Hyper-V solutions, and some of our physical machines.
How has it helped my organization?
It allows us to perform instant recovery for SIM machines. This means that we can quickly install the configuration and check whether the machine is operational or not. This efficient process allows us to assess the status and decide to proceed or make necessary adjustments. Unlike traditional methods that may take up to two hours for restoration, our instant recovery feature enables us to recover in as little as five minutes, providing a prompt evaluation of the machine's functionality.
What is most valuable?
The standout feature for us is instant recovery. Additionally, we have the capability to replicate our repository in various clouds. It proves highly beneficial as we only need to configure a single repository and instruct it to replicate all backups that we have on-premises.
What needs improvement?
I would like to improve Cloud application, as well as disaster recovery since we must export our data from our buildings to another location. It would be beneficial to have enhanced solutions for database backup, particularly for Oracle databases in the context of SAP systems.
For how long have I used the solution?
I have been working with it for two years now.
What do I think about the stability of the solution?
I would rate its stability eight out of ten.
What do I think about the scalability of the solution?
Scaling up the system requires significant resources, necessitating the use of knowledge base tools dedicated to both storage and virtualization. I would rate it seven out of ten. We utilize it daily with a user base of a thousand individuals. Going forward, we have plans to expand its usage further.
How are customer service and support?
The customer support is outstanding. Whenever I open a case, there is always a prompt and highly effective real-time response. I find it fair, quick, and competent. I would rate it ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We initially employed Active View, and transitioning to Veeam proved to be a beneficial decision. However, due to the company's shift to another provider, we were unable to continue using the product. The integration with Google Cloud was limiting, and as we required an on-premises solution, we had to explore alternatives.
How was the initial setup?
Setting up the system was a straightforward process for us. We were able to do it independently without the need for a solution partner, making it a convenient and practical experience. I would rate it eight out of ten.
What about the implementation team?
The installation is straightforward, but managing the system can be challenging, as it may require installing various tools on different machines. Consequently, a substantial infrastructure is necessary, involving approximately ten servers for the complete solution. The deployment process took approximately three weeks. Initially, we devised a plan, followed by the design phase. Once the design was finalized, we proceeded with the installation and implementation. The deployment was carried out in-house, with the involvement of two to three individuals.
What was our ROI?
I would rate it ten out of ten in terms of ROI.
What's my experience with pricing, setup cost, and licensing?
It comes with a higher cost and it is an all-inclusive solution. I would rate it nine out of ten.
Which other solutions did I evaluate?
We evaluated three products, namely Cohesity and Rubrik, and after careful comparison, we opted for Veeam.
What other advice do I have?
It necessitates careful consideration of factors such as the volume of data to be backed up, the number of servers in play, and the requirement for proxy servers. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Technical Specialist at Capgemini
A cost-efficient and versatile solution that enhances data platform capabilities
Pros and Cons
- "Its interface is designed to be intuitive and it also offers seamless integration with VMware storage, additionally enhancing its ease of use."
- "Enhancing the level of automation in IT processes would be beneficial."
What is our primary use case?
We are using it as a data platform, with a specific focus on backup, recovery, and reporting requirements.
What is most valuable?
It offers a user-friendly approach and simplicity in operating, especially in comparison to other backup software options. A very notable feature is its ability to perform Instant VM Recovery, providing quick restoration of virtual machines. Its interface is designed to be intuitive and it also offers seamless integration with VMware storage, additionally enhancing its ease of use.
What needs improvement?
Enhancing the level of automation in IT processes would be beneficial.
For how long have I used the solution?
I have been using it for four years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It offers good scalability capabilities. I would rate it eight out of ten.
How are customer service and support?
Their technical support is good. After the request is raised through the portal, the technical support team will investigate the issue and provide assistance through either a call, email, or a Webex link for further help.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had experience with EMC NetWorker, but we switched to Veeam Data Platform due to its cost-effective functionality and balancing capabilities.
How was the initial setup?
The initial setup was seamless and fast. I would rate it nine out of ten.
What about the implementation team?
The deployment process was done in one day.
What's my experience with pricing, setup cost, and licensing?
It is an affordable solution.
What other advice do I have?
It is a specific software in terms of its ease of implementation, as it provides a user-friendly interface and supports various forms of backup without the need for additional agents. It doesn't require any extra servers, licenses, or specialized configurations for applications such as SQL or Accelerator backups. I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System IT and Technologies Field Manager at Leumit Health Services
Ease of management, not complicated, very reliable, and has good support.
Pros and Cons
- "The features that I have found most valuable are its ease of management, it is not complicated, it is very reliable, has good support and a lot of knowledge on the market for integrators."
- "I would want them to improve some technical features that are still missing because we are working with NetApp NVMe and they're not fully supporting it yet. But both NetApp and Veeam know about it and they're working on it."
What is most valuable?
The features that I have found most valuable are its ease of management, it is not complicated, it is very reliable, has good support and a lot of knowledge on the market for integrators.
Ease of management was actually one of the main points for me. The second one is the SureBackup. SureBackup is the feature that allows you to automatically restore and check that the backups are consistent.
Those are the two main points for our decision to choose Veeam. We made some POCs with some vendors and they took a lot of time and were really too complicated and required way more resources to invest.
What needs improvement?
I would want them to improve some technical features that are still missing because we are working with NetApp NVMe and they're not fully supporting it yet. But both NetApp and Veeam know about it and they're working on it.
I'd like some improvements in ransom protection capabilities for Windows because they have some features with the Linux repositories but not with Windows.
There is no support for backing up snapshots from NVMe namespaces on NetApp.
For the cloud solution we need the Sophos backup solution, but I think that they are close to releasing this.
For how long have I used the solution?
I have been using Veeam Backup & Replication for half a year.
What do I think about the stability of the solution?
Veeam Backup & Replication is stable. I think we have maybe one ticket open in Veeam support about something that's related to not being a stable system.
What do I think about the scalability of the solution?
I'm not ready to answer that because we didn't scale it out or scale it up because we just started working with Veeam Backup & Replication. But our topology will be really easy to scale up. It actually doesn't depend on Veeam itself. It depends more on the storage systems where we're storing their backups or network capacity and not on Veeam.
There were two guys from my system IT teams and one from the integrator side managing the Veeam infrastructure, but anybody in the system IT team can use it. We use it for the user restoration process or adding systems to the backup. We automated the whole process of adding the system to the backup so we don't need to do that manually, but anybody can access the system and do what it can do according to their permissions.
I think we're using only about 50% of the features. There is a lot of functionality we've still not used so we are planning to increase our usage.
How are customer service and support?
The technical support is really good. We don't spend any time waiting for them and they start working in an hour. But we also have a good local integrator so mostly we don't need the vendor support.
How was the initial setup?
I will divide the initial setup into two separate answers. Veeam has the most speedy setup that I have ever seen, but because we make our backup architecture really complicated and really secured, it takes some time for the fine tunings. It is not directly Veeam's problem but it is my network or security perimeter's problem. There was a really funny story with that because it takes a lot of time to configure and to fine tune and so on. After your set up the EXE of Veeam in the next two hours you can start the back up, but if you want to make it really secure and immutable for attacks that we face, you need some time to build it.
in general it is pretty simple, but if you want to do something specific it can take a long time. Setup also depends on the facilities and resources inside the companies that they can use for that. But overall, it is really simple.
What's my experience with pricing, setup cost, and licensing?
Our license is about 200K for three years. It includes everything. It includes support and it includes the Office 365 Backup as well for the whole environment. We have about 6,000 mailboxes to back up.
For Veeam it's a pretty standard license. We made a tender because we are a kind of public organization so I have to make it on the tender, but that's the reason there is no cost for the hardware that I need to power the Veeam infrastructure.
Which other solutions did I evaluate?
Veeam is the only software that is a real comparison with Commvault or NetBackup. It's not really good to compare because NetBackup and other solutions are providing hardware also. So here I have software on one side from Veeam and I have some storage systems or disk systems from other vendors. For now, I have NetApp, but tomorrow it could be EMC, HPE or whatever. That's maybe one of the disadvantages of these vendors, but for me it's not a disadvantage, I'm okay with that.
Most of the time it is more flexible to not be dependent on any one vendor. We have used previous systems for about 15 years and most of problems are coming from the hardware, but NetBackup does not produce hardware.
What other advice do I have?
My advice to anyone considering Veeam Backup & Replication is to check what you need and then decide what you're going to buy. Don't think if you have X money and then go to the market you will get it for that money. You need to understand what the organization's needs are and then to check what our vendors are advising and proposing, because we have almost 100% VxRail and it's 100% VMware. I think Veeam is the most valuable vendor for backup and application systems for VMware. For virtualization no, but VMware yes. And we know that they're working very hard with the NetApp systems and most of their integrations are first coming with NetApp. That was also a point of decision.
On a scale of one to ten, I would give Veeam Backup & Replication a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at SLIC
Offers easy-to-navigate features but needs improvement in technical support
Pros and Cons
- "The tool provides an easy-to-navigate feature of all the functionalities it has for its users."
- "There are certain shortcomings associated with the virtualization infrastructure."
What is our primary use case?
My company uses Veeam's available tools on an on-premises model. We don't have a cloud workload. We aim for the on-premises replication and backup application through Veeam.
Veeam ONE is used as a backup for all of our critical workloads. My company also does the replication part with DR. Veeam ONE, which is used for centralized monitoring and for all the workloads, so it will give us some kind of capacity planning and performance recommendations.
What is most valuable?
The most valuable feature of the solution stems from the fact that the replication part can be managed with some kind of automatic switchover capabilities as well, which is a good feature available compared with other products. We won't have to deal with the servers with different IPs that are segmented since Veeam ONE automatically takes care of it. We can also do a switchover from primary DB to DR or DR to primary DB, and it is somewhat very easy and user-friendly, especially if you compare it with other products. The tool provides an easy-to-navigate feature of all the functionalities it has for its users.
What needs improvement?
There are certain shortcomings associated with the virtualization infrastructure. If it is possible to have some kind of infrastructure that provides application visibility, then it can be a huge advantage for the users.
I would like to expand a total maintenance solution for the infrastructure side which can include applications, storage, and everything. Veeam ONE will be confined to some VM resource-level solutions, but I think it needs to grow beyond that.
I want the product to be available at a cheaper rate.
For how long have I used the solution?
I have been using Veeam ONE for more than four years. I am a customer of the tool. I think my company uses Veeam ONE 7.0, which is the latest version of the product.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a seven out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a six out of ten. Introducing a cloud version of the tool can increase its scalability.
Only the administration people use Veeam ONE, which consists of around two or three people.
The product is used on a daily basis.
There is no plan to increase the number of users associated with the product.
How are customer service and support?
There are no immediate technical certified people in Sri Lanka. Support is very difficult. Certified people are not available to provide support services. I rate the tool's support services as a three out of ten.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
Currently, our company uses Barracuda Spam Filter and Barracuda Email Security Gateway. My company also uses an open-source ESP tool for email security. I have experience with Commvault and Veritas.
How was the initial setup?
On a scale of one to ten, where one is difficult, and ten is easy to set up, I rate the product's initial setup phase a seven out of ten. With the configuration part, the lack of technical people, like engineers or local engineers, to do the setup part is an issue, and it is the only difficulty that we have come across.
During the product's deployment phase, there are a few configuration issues while doing certain kinds of activities.
The solution is deployed on an on-premises model.
The solution can be deployed in one or two days.
One person can deploy the solution.
What was our ROI?
I think the tool saves us time and effort when doing any type of activity.
What's my experience with pricing, setup cost, and licensing?
On a one to ten scale, where one is very cheap and ten is very expensive, I rate the price as a five out of ten.
Which other solutions did I evaluate?
I evaluated Veeam ONE against Commvault. Veeam ONE's replication capability is better than that of Commvault.
What other advice do I have?
The product has improved data management tasks, especially in the area of capacity planning. The capacity planning provides suggestions on which VMs where oversizing is required or whether there is under sizing that is required.
The analytics capabilities have helped our company's decision making processes since based on the tool's capacity planning feature, we will know what will be the resource consumption. Based on the resource consumption part, we can decide whether we need to go in with another resource allocation or do we need some kind of a hardware upgrade. It is possible to have an initial budget allocation based on the usage of the resources.
I am satisfied with the product.
I rate the tool a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 8, 2024
Flag as inappropriateSolutions Architect at BCX
Lets you do infrastructure analysis before deploying a backup environment; its pricing is cheaper than other competitors
Pros and Cons
- "The best feature of Veeam ONE to me is the infrastructure analysis that you can perform before deploying a backup environment. You can put in your backup requirements, for example, repository files and improvements on your VMware side, to ensure that it runs optimally. Pricing for Veeam ONE is also cheaper than VMware vRealize Operations (vROps) which is a direct competitor in the ops space, so this is another advantage of the solution."
- "It would be great if Veeam ONE had a business hour reporting feature because sometimes a client would want to know what workers do during business hours and outside of business hours. This type of report will give you the added benefit when you're scaling up and scaling down in the cloud, for example, if I wanted to swap hot and cold storage during specific hours to save on cost. Business hour reporting in Veeam ONE will give you a lot of benefits and added value. Scalability needs to be improved in the solution."
What is our primary use case?
We use Veeam ONE for monitoring and reporting on our backup environment and Veeam environment. We also use it for supporting business functions such as SLA management and troubleshooting. We get nice dashboards from Veeam ONE. We also use its reporting functionality for month-end reporting for the clients as well as backup reporting.
How has it helped my organization?
We've benefited from Veeam ONE because of the informative dashboards we get. We could set up the dashboards, share the URLs, and fill and view them at a glance if they're set up correctly. We also get in-depth reporting from Veeam ONE. There are also nice capacity management facilities for VMware in the solution.
What is most valuable?
The best feature of Veeam ONE to me is the infrastructure analysis that you can perform before deploying a backup environment. You can put in your backup requirements, for example, repository files and improvements on your VMware side, to ensure that it runs optimally.
Pricing for Veeam ONE is also cheaper than VMware vRealize Operations (vROps) which is a direct competitor in the ops space, so this is another advantage of the solution.
What needs improvement?
It would be great if Veeam ONE had a business hour reporting feature because sometimes a client would want to know what workers do during business hours and outside of business hours. This type of report will give you the added benefit when you're scaling up and scaling down in the cloud, for example, if I wanted to swap hot and cold storage during specific hours to save on cost. Business hour reporting in Veeam ONE will give you a lot of benefits and added value.
Scalability needs to be improved in the solution.
For how long have I used the solution?
I've been using Veeam ONE for about eight years.
What do I think about the stability of the solution?
Veeam ONE is a stable product.
What do I think about the scalability of the solution?
I don't find Veeam ONE scalable, specifically its reporting and monitoring servers.
How are customer service and support?
It's been about eighteen to twenty-four months since I last dealt with Veeam ONE technical support, but the team was very good in terms of response time. My company has been working with the product for eight years, so my team's already familiar with most of the Veeam ONE issues.
On a scale of one to five, I'd give the technical support team a five.
Which solution did I use previously and why did I switch?
We used NetBackup and a new POC called Nakivo, but they weren't as grand as Veeam ONE. The best solution in the market right now is Veeam ONE, so we continued using it.
How was the initial setup?
The initial setup for Veeam ONE was fairly straightforward, especially when you compare it with other products out there. The deployment only took less than one hour. The configuration may take time depending on your requirements.
What about the implementation team?
Veeam ONE was implemented by an in-house IT team.
What's my experience with pricing, setup cost, and licensing?
Veeam ONE is cheaper when you compare it with one of its competitors in the ops space, VMware vRealize Operations.
There's a separate department that deals with the licensing, but my company is using CSP licensing, which is the service provider licensing, so my company doesn't fall under the normal volume at the Veeam Universal licensing program. The cost is commit-based and depends on what your point commit is.
The point commit works differently, and it's similar to your sales provider license. If you commit to using one thousand five hundred points, you get a certain price. If you commit to using the eight hundred points scheme, you get a certain price. As you grow the point scheme, you get a different price range, so it doesn't matter whether you're using Veeam One, Veeam Availability Suite, Veeam Backup and Replication, Orchestrate, or whatever the product is.
What other advice do I have?
My company is a service provider. Currently, Veeam ONE is one of the products used within the company.
Sixteen people use Veeam ONE in the company, in particular, system engineers and the system administrator.
One person manages the deployment and maintenance of Veeam ONE.
I would recommend the product to other people looking to implement it for business purposes.
I believe Veeam ONE has improved on the reporting with the tenant portals, but I haven't tested it out to know the features more, and in version 12, ransomware protection has been improved as well with the new immutable backup strategies. That's been in place since version 10, but it's more reliable in versions 11 and 12.
I'm rating Veeam ONE as nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Operations Manager at Ocient, Inc.
Flexible, easy to use with a great storage gateway feature
Pros and Cons
- "Storage gateway feature is very flexible."
- "Not highly customizable."
What is our primary use case?
We use Veeam ONE because we have a Windows and Linux environment, and we also have Office365. Microsoft doesn't back up the data from Office365, they only have checkpoints so the customer is required to backup that data, if that's what their composite calls for. Although we use the solution on premise, we write data off to the cloud every couple of months. We are customers of Veeam One and I'm an IT professional.
What is most valuable?
This is a very easy to use solution and it's scalable in terms of how big your environment is. I like the Veeam storage gateway feature. As a customer, it allows you to take some of the old monthly backups and write that off to the cloud, whether it's AWS or Azure or a private cloud, it really doesn't matter. It's just really flexible to use. It also supports Windows Linux and you can even do desktop backups with it. I think the best feature is the O365 functionality, which is a separate product, but it works right alongside Veeam ONE.
What needs improvement?
This is not a highly customizable solution but there is very little that needs improvement in this product. They actually improved the UI, it has a very Window-ish interface now so that once you log into the console, all your servers are listed down the left hand side, and particularly for an auditor, you can see the policies and make changes, search for the retention, the backups, etc. As an IT professional, we want everything free so the price of the product could be reduced, but they do need to pay their developers.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
Veeam ONE is more stable than the operating system it lives on. So it lives in Windows and that's more of a concern than the actual application itself. Veeam is very, very good. It's that underlying OS. If I could put that in Linux, I would do it in a heartbeat.
What do I think about the scalability of the solution?
Scalability is one of the more impressive things about Veeam ONE. I could scale up or down as much as I want or need. If it's simply a license issue, it's just increasing your number of licenses. They're very flexible in how they initially license you. But if you just buy what you need and add on over time, it works very well and that's what we want. We want easy stuff that works and that's reliable and is supported, and doesn't cost a fortune, but if they want to lower the price, that's even better.
Our administration team uses the solution, so maybe two or three people just managing it. Once you set it up, it's automatic. You can set up emails to alert a group or a person or a team that the backups are done, and that it's fine. My entire team has access to it, and there are five of us, but we don't get into it every day. We're a small company in the medical industry, and we had several audits a year. It was crucial that the data was being backed up and encrypted, which is another great feature of Veeam. It just uses the native encryption there, or you can run Vormetric as your encryption mechanism for the backups themselves. The solution doesn't require a backup administrator, you can use one of your Windows admins to log in and do the occasional restore or run a report. There's no need to maintain the software.
How are customer service and technical support?
Customer service was great, they responded very quickly. There is also a lot of information available on Youtube and that can help with installation. But the support is there and if you call them they'll walk you through and solve any issue.
Which solution did I use previously and why did I switch?
We were using Veritas before this, it's their NetBackup product. I find that difficult to use, but the great thing there is it can run on a Linux server.
How was the initial setup?
The initial setup was straightforward. When we moved to Veeam ONE, we had to install fresh, because we were not running the most current version. We just imported all of our former backups. It was drag and drop, and then setting up backup jobs is just crazy easy with Veeam ONE. Deployment took around four hours because we already had the backup jobs. If we didn't have the server built and the backup jobs it would have taken longer. We filled the server, installed Veeam ONE, imported all of our old backup data into that product and it was done. Their support was really good, we used a very skilled integrator who gave us lots of great tips.
Which other solutions did I evaluate?
We've been looking at other options, Rubrik is one of them. Like Veeam, it's very simple and it's just an appliance. It's like a 1U or 2U appliance. You put it in your data center's server room or whatever you have, you define a policy, and they're literally called gold, silver and bronze. When you discover the server within Rubrik, you can decide you want the gold backup which might mean full backups every night. The silver backups might do incrementals every night, fulls on the weekend, and then maybe bronze might be differentials and maybe full backups once a month, or whatever the business requires.
What other advice do I have?
I would recommend this solution. Veeam is not highly customizable, but if someone's looking for a reliable, stable backup product that you can scale and get great support on, that supports multiple OS's, I would suggest using it. It's pretty good.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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