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System Engineer at HeiTech Padu Berhad
Real User
Top 10
Reliable and secure backup solutions, offering a well-packaged and reasonably priced service with a significant positive return on investment
Pros and Cons
  • "The most valuable aspect is its reliability in recovering any replaceable data in the event of server issues in a production environment."
  • "It would be beneficial if it could expand its coverage to support Frostbox and provide greater flexibility for service providers to recommend backup solutions based on customer preferences in prospective environments."

What is our primary use case?

Our common use case is to offer backup solutions and disaster recovery services to customers.

How has it helped my organization?

A key benefit is the constant security of data. It enables us to assure customers that their data is consistently accessible, even in the face of server issues or potential disruptions.

What is most valuable?

The most valuable aspect is its reliability in recovering any replaceable data in the event of server issues in a production environment. It proves to be a dependable solution for ensuring business continuity in case of a disaster occurring at the current production site.

What needs improvement?

It would be beneficial if it could expand its coverage to support Frostbox and provide greater flexibility for service providers to recommend backup solutions based on customer preferences in prospective environments.

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For how long have I used the solution?

I have been working with it for more than one year.

What do I think about the stability of the solution?

It provides good stability.

What do I think about the scalability of the solution?

It offers high scalability capabilities.

How are customer service and support?

So far, the support team has proven valuable in providing effective solutions and useful guidance.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

In the initial stages of deployment, it's essential to understand the customer's backup infrastructure needs. This involves determining the specific requirements of the customer and assessing whether our existing environment is equipped to meet those needs. Maintenance is relatively straightforward for me.

What was our ROI?

Customers are experiencing a significant positive return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It provides good value for the money. Licensing costs can occasionally present a significant financial challenge.

What other advice do I have?

It's particularly useful for those looking to offer backup services, complemented by optional additional recovery and replacement services with Veeam. Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1584138 - PeerSpot reviewer
Assistant Manager at a comms service provider with 1,001-5,000 employees
Real User
Effective backup tools, simple installation, and good technical support
Pros and Cons
  • "I have found the backup call feature very good."
  • "I have found that the reporting could improve in its structure."

What is most valuable?

I have found the backup call feature very good.

What needs improvement?

I have found that the reporting could improve in its structure.

In an upcoming release, the remote site application, physical workload, and other application integration could improve.

For how long have I used the solution?

I have been using the solution for approximately four years.

What do I think about the stability of the solution?

We have experienced some bugs that we reported to the Veeam team and most of the issues have been resolved. For example, we had an issue recovering a file that was 256 characters long which we were testing out. We resolved it by restoring the whole volume.

How are customer service and technical support?

We are satisfied with the technical support.

Which solution did I use previously and why did I switch?

We have also worked with Acronis, Commvault, and Veritas.

How was the initial setup?

The initial setup is very simple.

What's my experience with pricing, setup cost, and licensing?

The price of the solution could improve when comparing it to competitors. The market is very competitive and they should have some discounts or special offers.

Which other solutions did I evaluate?

We have evaluated Commvault and they have a very fantastic rating compared to Veeam Replication. 

What other advice do I have?

I rate Veeam Backup Replication an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Veeam Data Platform
October 2024
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Technical Operations Manager at Ocient, Inc.
Vendor
Flexible, easy to use with a great storage gateway feature
Pros and Cons
  • "Storage gateway feature is very flexible."
  • "Not highly customizable."

What is our primary use case?

We use Veeam ONE because we have a Windows and Linux environment, and we also have Office365. Microsoft doesn't back up the data from Office365, they only have checkpoints so the customer is required to backup that data, if that's what their composite calls for. Although we use the solution on premise, we write data off to the cloud every couple of months. We are customers of Veeam One and I'm an IT professional. 

What is most valuable?

This is a very easy to use solution and it's scalable in terms of how big your environment is. I like the Veeam storage gateway feature. As a customer, it allows you to take some of the old monthly backups and write that off to the cloud, whether it's AWS or Azure or a private cloud, it really doesn't matter. It's just really flexible to use. It also supports Windows Linux and you can even do desktop backups with it. I think the best feature is the O365 functionality, which is a separate product, but it works right alongside Veeam ONE.

What needs improvement?

This is not a highly customizable solution but there is very little that needs improvement in this product. They actually improved the UI, it has a very Window-ish interface now so that once you log into the console, all your servers are listed down the left hand side, and particularly for an auditor, you can see the policies and make changes, search for the retention, the backups, etc. As an IT professional, we want everything free so the price of the product could be reduced, but they do need to pay their developers.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

Veeam ONE is more stable than the operating system it lives on. So it lives in Windows and that's more of a concern than the actual application itself. Veeam is very, very good. It's that underlying OS. If I could put that in Linux, I would do it in a heartbeat.

What do I think about the scalability of the solution?

Scalability is one of the more impressive things about Veeam ONE. I could scale up or down as much as I want or need. If it's simply a license issue, it's just increasing your number of licenses. They're very flexible in how they initially license you. But if you just buy what you need and add on over time, it works very well and that's what we want. We want easy stuff that works and that's reliable and is supported, and doesn't cost a fortune, but if they want to lower the price, that's even better.

Our administration team uses the solution, so maybe two or three people just managing it. Once you set it up, it's automatic. You can set up emails to alert a group or a person or a team that the backups are done, and that it's fine. My entire team has access to it, and there are five of us, but we don't get into it every day. We're a small company in the medical industry, and  we had several audits a year. It was crucial that the data was being backed up and encrypted, which is another great feature of Veeam. It just uses the native encryption there, or you can run Vormetric as your encryption mechanism for the backups themselves. The solution doesn't require a backup administrator, you can use one of your Windows admins to log in and do the occasional restore or run a report. There's no need to maintain the software. 

How are customer service and technical support?

Customer service was great, they responded very quickly. There is also a lot of information available on Youtube and that can help with installation. But the support is there and if you call them they'll walk you through and solve any issue. 

Which solution did I use previously and why did I switch?

We were using Veritas before this, it's their NetBackup product. I find that difficult to use, but the great thing there is it can run on a Linux server.

How was the initial setup?

The initial setup was straightforward. When we moved to Veeam ONE, we had to install fresh, because we were not running the most current version. We just imported all of our former backups. It was drag and drop, and then setting up backup jobs is just crazy easy with Veeam ONE. Deployment took around four hours because we already had the backup jobs. If we didn't have the server built and the backup jobs it would have taken longer. We filled the server, installed Veeam ONE, imported all of our old backup data into that product and it was done. Their support was really good, we used a very skilled integrator who gave us lots of great tips. 

Which other solutions did I evaluate?

We've been looking at other options, Rubrik is one of them. Like Veeam, it's very simple and it's just an appliance. It's like a 1U or 2U appliance. You put it in your data center's server room or whatever you have, you define a policy, and they're literally called gold, silver and bronze. When you discover the server within Rubrik, you can decide you want the gold backup which might mean full backups every night. The silver backups might do incrementals every night, fulls on the weekend, and then maybe bronze might be differentials and maybe full backups once a month, or whatever the business requires.

What other advice do I have?

I would recommend this solution. Veeam is not highly customizable, but if someone's looking for a reliable, stable backup product that you can scale and get great support on, that supports multiple OS's, I would suggest using it. It's pretty good. 

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mohamed El-Sherbini - PeerSpot reviewer
IT Manager at Mada Insurance
Real User
Top 5
Provides montoring with best support and easy deployment
Pros and Cons
  • "One person can manage parameters."
  • "The product is expensive."

What is our primary use case?

We use the solution for monitoring purposes.

What needs improvement?

The price could be cheaper.

Veeam ONE should make the work easier without installing additional dashboards to start configuration.

For how long have I used the solution?

I have been using Veeam ONE for nine years.

How are customer service and support?

Support is best.

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment is not difficult and takes three to four hours to complete.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

One person can manage all parameters.

Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ratnodeep Roy - PeerSpot reviewer
Lead Consultant at Stratogent
MSP
Top 5
Efficient and reliable data protection for various virtualized environments offering user-friendly interface, comprehensive feature set, and cost-effectiveness
Pros and Cons
  • "The most valuable aspects are the latest features in version 12.1, which introduced enhanced security features."
  • "Margins should not be distinct; instead, they should seamlessly integrate with the Veeam Backup and Replication tools, requiring minimal separation."

What is our primary use case?

For our clients, the optimal use case depends on their specific requirements. It excels in safeguarding commercial machines, physical servers, and diverse workloads, including those hosted on AWS EC2 instances. It proves highly effective in managing databases, catering to various platforms such as Cisco and Oracle, and addressing the unique needs of different clients.

What is most valuable?

The most valuable aspects are the latest features in version 12.1, which introduced enhanced security features.

What needs improvement?

Margins should not be distinct; instead, they should seamlessly integrate with the Veeam Backup and Replication tools, requiring minimal separation.

For how long have I used the solution?

I have been working with it for more than five years.

What do I think about the stability of the solution?

I would rate it stability capabilities eight out of ten.

What do I think about the scalability of the solution?

It offers excellent scalability. Our clientele typically consists of small, medium, and enterprise businesses. I would rate it nine out of ten.

How are customer service and support?

I would rate its technical support services ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. I would rate it ten out of ten.

What about the implementation team?

The deployment process typically takes two to three hours.

What's my experience with pricing, setup cost, and licensing?

It is highly cost-effective when compared to other solutions. With only one license needed, all features can be enjoyed, eliminating the need for separate licensing for individual components.

What other advice do I have?

We recommend using it because of its simplicity. Overall, I would rate it nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Service provider
PeerSpot user
Hussein Taha - PeerSpot reviewer
IT Enterprise System Administrator at Nafeza
Real User
Top 5Leaderboard
Reliable, easy to set up, and has straightforward reporting capabilities
Pros and Cons
  • "It is easy to set up initially."
  • "We'd like to see them add more custom templates."

What is our primary use case?

We're still in a phase of the learning curve. Our learning curve is growing exponentially, and we are trying to get the best benefits from it as it's used for reporting and creating templates for reporting based on the business scope. 

What is most valuable?

It's very reliable. We can generate many reports related to the backup across the sites, not only for the servers but for the workstations also.

The dashboard is great. It shows us the sizing, the backup, and the encrypted data (or what is not encrypted). It's helpful to see especially the sizing, as it can tell us a lot. We can calculate the data storage based on our needs. We can make sure there is an availability of resources for the nodes. It's giving us full visibility in our environment.

It is easy to set up initially.

The solution is scalable.

It is stable. 

What needs improvement?

As a reporting tool, it's doing good. It's only used for reporting and to gain all the data across our Veeam and Backup Replication that we need. The areas of expansion are limited in our use case since it's only used for reporting.

We'd like to see them add more custom templates. 

For how long have I used the solution?

I've been using the solution for four years. 

What do I think about the stability of the solution?

The product is stable. It's reliable. We haven't had issues with bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable and easy to expand. 

We have six people using the product right now. 

At this point, we do not have plans to increase usage. 

How are customer service and support?

Technical support has been good overall. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I do have an experience in Veeam One, Veeam Enterprise, and Veeam Backup and Replication. I did not previously use a different solution that was not Veeam.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex at all. 

We only need one person to handle deployment and maintenance tasks. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the exact licensing costs. 

Which other solutions did I evaluate?

We did take a look at Commvault and Veeam and ultimately chose to go with Veeam. 

What other advice do I have?

I'm not sure which version of the solution I'm using. It's likely the latest version. 

I'd advise potential new users to carefully review the steps and documentation. Users implementing the solution need to have an action plan in place. They need to have a roll-back plan in place as well in case anything goes wrong. Use the custom templates and use them to help manage everything. 

Overall, I would rate the solution nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Stefan Schneider - PeerSpot reviewer
Lead Engineer Storage at Abraxas Informatik AG
Real User
Top 20
Great support, easy restore feature, and quite scalable and stable
Pros and Cons
  • "Its ease of use for restore is really good. For Exchange, the Exchange Active Directory is great."
  • "The implementation of the features can be improved. Currently, there is no segregation of duty. Normally, any backup software or client service software is implemented in a way where one person is responsible for the implementation of the server, and one is responsible for the client, but Veeam Backup & Replication is not implemented in that way. Therefore, restores don't work like that. The backup guys have to do the restores, which is not a good thing. Its pricing should also be improved. It is quite expensive."

What is our primary use case?

It is used for the virtual environment, which includes virtual Windows servers being on ESX or Hyper-V. It is also used for databases and Exchange in these environments.

We are using version 10. The latest version is 11, but we are not eager to use that because it came out only two weeks ago, and that is not enough for us.

What is most valuable?

Its ease of use for restore is really good. For Exchange, the Exchange Active Directory is great.

What needs improvement?

The implementation of the features can be improved. Currently, there is no segregation of duty. Normally, any backup software or client service software is implemented in a way where one person is responsible for the implementation of the server, and one is responsible for the client, but Veeam Backup & Replication is not implemented in that way. Therefore, restores don't work like that. The backup guys have to do the restores, which is not a good thing.

Its pricing should also be improved. It is quite expensive.

For how long have I used the solution?

I have been using this solution for more than 12 months.

What do I think about the stability of the solution?

It is quite stable, but you cannot compare it to IBM Spectrum Protect. IBM Spectrum Protect is more stable than Veeam.

What do I think about the scalability of the solution?

It is quite scalable. We are planning to increase its usage. Its scalability is linear. You have more and more virtual systems and fewer physical systems. IBM Spectrum Protect is more for physical systems, and Veeam is for virtual systems.

How are customer service and technical support?

Their technical support is great. I would rate them a ten out of ten.

How was the initial setup?

It is complex. You certainly need some external guidance for this. The deployment itself is not a big thing. It is the creation of the architecture that is complex. You have to create an architecture that fits your needs.

What about the implementation team?

We can do it ourselves.

What's my experience with pricing, setup cost, and licensing?

Veeam is quite expensive. There are no additional costs to the licensing fees. IBM Spectrum Protect is also expensive. 

They should improve its pricing. They raise the price every time there is an increase in the features of the product. They should think twice about that.

Which other solutions did I evaluate?

We had a look around, but we decided on Veeam.

What other advice do I have?

I would rate Veeam Backup & Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
Real User
A straightforward solution that comes with good support and can be used as an alternative approach for migrating from on-premise to cloud or for disaster recovery
Pros and Cons
  • "It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication."
  • "It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it. I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported"

What is our primary use case?

Our company is an integrator, and we are offering the Veeam solution for our existing clients and some prospective clients. We currently have 10 to 15 clients. 

What is most valuable?

It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication.

What needs improvement?

It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it.

I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported.

For how long have I used the solution?

I have been using this solution for over a year now.

How are customer service and technical support?

Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket, and then someone from global support will contact you. I'm okay with Veeam's support.

How was the initial setup?

It is very straightforward. You just need to spin up the virtual machine and enter proxy, and then you can start the backup. 

The deployment takes a couple of hours. It takes a maximum of two or three hours to deploy it for an enterprise. It is a really straightforward solution. To deploy it for an enterprise, you need at least two to three resources.

What other advice do I have?

This solution could be used as an alternative approach for migration from on-premise to cloud or for disaster recovery. If you have two data centers and you need to replicate the primary virtual machines to another site, this can be an option.

I would recommend this solution to others. I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
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Updated: October 2024
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.