We use the solution for monitoring purposes.
IT Manager at Mada Insurance
Provides montoring with best support and easy deployment
Pros and Cons
- "One person can manage parameters."
- "The product is expensive."
What is our primary use case?
What needs improvement?
The price could be cheaper.
Veeam ONE should make the work easier without installing additional dashboards to start configuration.
For how long have I used the solution?
I have been using Veeam ONE for nine years.
How are customer service and support?
Support is best.
Buyer's Guide
Veeam Data Platform
November 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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How would you rate customer service and support?
Positive
How was the initial setup?
Deployment is not difficult and takes three to four hours to complete.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
One person can manage all parameters.
Overall, I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 7, 2024
Flag as inappropriateTechnical Operations Manager at BTSERVISI
The solution provides flexible licensing options and good technical support, but it must improve its scalability and performance
Pros and Cons
- "Continuous Data Protection is a game-changing technology."
- "The product must improve its performance."
What is our primary use case?
The solution is used for backup and replication of data. We can create a backup copy of off-site data.
What is most valuable?
The backup feature is valuable. It uses snapshot-based replications. Continuous Data Protection is a game-changing technology. Including Veeam, there are only three software vendors that provide this technology.
What needs improvement?
The product must improve its performance. Sometimes, the backup is very slow. It might be because of the backup infrastructure or the network infrastructure. Sometimes, it is because of Veeam’s abilities.
For how long have I used the solution?
I have been using the solution for more than ten years. I have been using the latest version for two years.
What do I think about the stability of the solution?
The tool’s stability depends on the people who maintain the platform. If they do not manage it well, the stability will be lower. The more we manage, the more stability we get. If we take care of our platform daily, there won't be any problems. If we don't look at it for a week, we will have some problems.
What do I think about the scalability of the solution?
Veeam has some performance issues after we reach a couple of 1,000 virtual servers. We have more than ten customers using the product.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup is not straightforward. It depends on the customer’s infrastructure, architecture, CDP, and storage. We must be very careful about which tools should be used for the implementation. Infrastructure assessment should be done very carefully. A person must be a good Veeam engineer to decide which tools and add-ons should be in place to deploy the solution.
The customer infrastructure assessment should be done. We must find how many virtual servers will be backed up, how many client machines will be backed up, and how many physical servers will be backed up. If a replication solution is in place, we should ask for a wider bandwidth for the customer.
If the customer will be using CDP technology, then we have to do some additional installations on the customer's physical servers. We must understand how many proxies, backup repositories, and immutable repositories we will use.
What's my experience with pricing, setup cost, and licensing?
The solution provides flexible licensing options. We can have it perpetually. We can have it yearly or once in three years. We can also get the Veeam Universal License.
What other advice do I have?
Veeam is the only IT vendor that provides many features in one bundle. I recommend the tool to others. Overall, I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Veeam Data Platform
November 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,053 professionals have used our research since 2012.
Lead Engineer Storage at Abraxas Informatik AG
Great support, easy restore feature, and quite scalable and stable
Pros and Cons
- "Its ease of use for restore is really good. For Exchange, the Exchange Active Directory is great."
- "The implementation of the features can be improved. Currently, there is no segregation of duty. Normally, any backup software or client service software is implemented in a way where one person is responsible for the implementation of the server, and one is responsible for the client, but Veeam Backup & Replication is not implemented in that way. Therefore, restores don't work like that. The backup guys have to do the restores, which is not a good thing. Its pricing should also be improved. It is quite expensive."
What is our primary use case?
It is used for the virtual environment, which includes virtual Windows servers being on ESX or Hyper-V. It is also used for databases and Exchange in these environments.
We are using version 10. The latest version is 11, but we are not eager to use that because it came out only two weeks ago, and that is not enough for us.
What is most valuable?
Its ease of use for restore is really good. For Exchange, the Exchange Active Directory is great.
What needs improvement?
The implementation of the features can be improved. Currently, there is no segregation of duty. Normally, any backup software or client service software is implemented in a way where one person is responsible for the implementation of the server, and one is responsible for the client, but Veeam Backup & Replication is not implemented in that way. Therefore, restores don't work like that. The backup guys have to do the restores, which is not a good thing.
Its pricing should also be improved. It is quite expensive.
For how long have I used the solution?
I have been using this solution for more than 12 months.
What do I think about the stability of the solution?
It is quite stable, but you cannot compare it to IBM Spectrum Protect. IBM Spectrum Protect is more stable than Veeam.
What do I think about the scalability of the solution?
It is quite scalable. We are planning to increase its usage. Its scalability is linear. You have more and more virtual systems and fewer physical systems. IBM Spectrum Protect is more for physical systems, and Veeam is for virtual systems.
How are customer service and technical support?
Their technical support is great. I would rate them a ten out of ten.
How was the initial setup?
It is complex. You certainly need some external guidance for this. The deployment itself is not a big thing. It is the creation of the architecture that is complex. You have to create an architecture that fits your needs.
What about the implementation team?
We can do it ourselves.
What's my experience with pricing, setup cost, and licensing?
Veeam is quite expensive. There are no additional costs to the licensing fees. IBM Spectrum Protect is also expensive.
They should improve its pricing. They raise the price every time there is an increase in the features of the product. They should think twice about that.
Which other solutions did I evaluate?
We had a look around, but we decided on Veeam.
What other advice do I have?
I would rate Veeam Backup & Replication an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
A straightforward solution that comes with good support and can be used as an alternative approach for migrating from on-premise to cloud or for disaster recovery
Pros and Cons
- "It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication."
- "It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it. I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported"
What is our primary use case?
Our company is an integrator, and we are offering the Veeam solution for our existing clients and some prospective clients. We currently have 10 to 15 clients.
What is most valuable?
It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication.
What needs improvement?
It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it.
I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported.
For how long have I used the solution?
I have been using this solution for over a year now.
How are customer service and technical support?
Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket, and then someone from global support will contact you. I'm okay with Veeam's support.
How was the initial setup?
It is very straightforward. You just need to spin up the virtual machine and enter proxy, and then you can start the backup.
The deployment takes a couple of hours. It takes a maximum of two or three hours to deploy it for an enterprise. It is a really straightforward solution. To deploy it for an enterprise, you need at least two to three resources.
What other advice do I have?
This solution could be used as an alternative approach for migration from on-premise to cloud or for disaster recovery. If you have two data centers and you need to replicate the primary virtual machines to another site, this can be an option.
I would recommend this solution to others. I would rate Veeam Backup & Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Account Manager at a tech services company with 51-200 employees
Reliable, affordable and user friendly
Pros and Cons
- "Veeam Backup & Replication is a great alternative to what is out there. Some of the backups just allow an agent backup to the cloud. You can back up a thousand different ways, but this is a great way to keep a customer and a company in compliance in that they've got their data secure onsite and offsite. The data being transferred to the NAS at the customer's location and also the data being sent to the cloud is encrypted in transit and it's also encrypted at rest so that nobody is going to be able to hack into that. No one will have the keys to do that."
- "Veeam is good up until 300 VMs."
What is our primary use case?
Our primary use case with Veeam Backup & Replication is to backup critical data. We would recommend that a person put on a Veeam backup service so that in a disaster recovery scenario you set what has to come back up first because that is going to be the critical information that has to go back up as quickly as possible. You can put anything on critical servers, but we recommend that you use it for critical data that it is going to be restored within a four hour timeframe.
Veeam Backup & Replication can be deployed as agent-based or you can set it up to replicate back to a NAS, some sort of device onsite, so that a copy of your data goes to the device onsite and another copy goes to a data center for a backup as well. Then, if that server crashes, the device that's at the location has the latest copy of the good data from where they get the backup.
How has it helped my organization?
Veeam Backup & Replication has most definitely improved our organization because it saves the IT a lot of headache.
What is most valuable?
Veeam Backup & Replication is a great alternative to what is out there. Some of the backups just allow an agent backup to the cloud. You can back up a thousand different ways, but this is a great way to keep a customer and a company in compliance in that they've got their data secure onsite and offsite. The data being transferred to the NAS at the customer's location and also the data being sent to the cloud is encrypted in transit and it's also encrypted at rest so that nobody is going to be able to hack into that. No one will have the keys to do that.
The dashboard is very, very easy to understand. We do demonstrations all the time with customers just to show them. If they've lost particular files because of a server going down, we can retrieve those files for them and quickly bring those files back up. So in a disaster recovery where you've got a location that's either been hit with a tornado, a hurricane, an earthquake, or whatever the disaster might be, this company and customer has to be up, then this data is secured offsite as well, and can be pulled down either to a VM, a virtual machine, or to another physical server. It is just a matter of how fast your internet connection is.
What needs improvement?
Until internet connectivity becomes standard all over the country and all over the world, as far as minimum speeds, the main thing would be just making sure that your data is being transferred as quickly as possible, that the data transfers are seated correctly, and that the replication takes place and is monitored. The service can be managed or unmanaged, it just depends on the customer's IT ability as to how much or how little we can help.
There is always room for improvement on anything, but at this point I think it's perfect. But I'm sure there are other things that customers are wanting that Veeam could probably put in their next update or patch. But at this point I don't have any information on that.
As companies grow, it just depends on what their needs are as to what we can help them with as far as the recovery is concerned. Larger businesses with more than 300 VMs would be a perfect scenario for Rubrik. Veeam, I think is good up until 300 VMs. With other services that we have, it could be lower than a hundred VMs, but it seems that Veeam is in a good spot.
For how long have I used the solution?
I have been using Veeam Backup & Replication for probably the last four years.
What do I think about the stability of the solution?
This solution runs very smoothly unless there is a server that goes offline on a customer's site that we don't know about, but other than that, the service is rock solid.
What do I think about the scalability of the solution?
The scalability is pretty much straightforward. It's just like updating software. For anybody that has a little bit of sense about how to update services it is pretty straightforward and simple.
Our clients are a mixture of small, medium and large businesses and they are all over the country.
How are customer service and technical support?
I do sales, so I'm the one that is responsible for selling the sizzle. My IT folks, my engineers, are the ones that face Veeam the company. I would say that the majority of the companies that we deal with in backup and recovery are very, very responsive and I feel Veeam is the same way. It's a great software package, it is inexpensive and it does a lot of things that IT companies and people in general want to see.
Which solution did I use previously and why did I switch?
We use EVault software and Carbonite backups, it just depends on the customer. If you can tolerate 12 to 24 hours of being out of service, then we have other backup services that are right in the ballpark in pricing, but just older technologies. Nowadays everything is like McDonald's and I want it now. I want my hamburger now and I want my data now. It is getting to where customers want that faster RTO and RPO so that they can have their company back up and making money as quickly as possible.
How was the initial setup?
The initial setup is pretty straightforward if you've got a person that knows how things go. Most midsize and large companies will have an IT person on staff that would understand that. If they don't understand it, of course our guys, our engineers, can train them for that and show them which way to go. But normally IT people are pretty familiar with dashboards.
What other advice do I have?
My advice to anyone considering Veeam Backup & Replication would be to definitely demo it and see what you think about it because you can't try it before you buy it, and see how it works in your environment. I'm not too sure if there are any trials that go on for a month at a time, but it depends on the customer. If they decide that this is something good for them, then we move forward with it and adjust as we go. But the majority of our customers know what Veeam is and have seen the product out there, because I send a lot of information out via LinkedIn and send emails to my customers about those services. It would just depend on whether it was an attorney's office, a hospital, whatever he is, but those folks would want to have their data as quickly as possible.
On a scale of one to ten, I would give Veeam Backup & Replication a 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Infrastructure Architect at Grupo Protege
Stable, scalable, and affordable
Pros and Cons
- "The solution is quite stable."
- "The initial setup was not straightforward at all."
What is our primary use case?
We do backups of our hyper-real environment and our branch office environment and we have servers running on the 2012 version.
How has it helped my organization?
Previously, we had to manage the tapes and backups locally. When we needed to restore data, we needed to ask for people in the branch offices to insert the tapes and manage everything manually. When we deployed this solution, we no longer had to contact people on-site, to make these actions happen.
What is most valuable?
The solution's most valuable aspect is its ability to make use of an appliance to use as a staging disk to allow us to make fast recoveries directly from the bridge. This helps us avoid using the communication links
What needs improvement?
The cyber recovery and cyber protections need to be improved within the solution. Right now, they are quite limited. They need to be more extensive and more robust. It would be good to have machine alerts within the technician service in order to be more accurate and go more deeply into the process of validation for the backup data.
We see some limitations in the way that data is analyzed and the market update for the archive is handled.
The initial setup was not straightforward at all.
For how long have I used the solution?
I've been using the solution for about two years at this point. It hasn't been too long.
What do I think about the stability of the solution?
The solution is quite stable. We haven't had any issues with its reliability. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We don't see any limitations when it comes to scalability. We haven't experienced any either. The scalability is quite good. If a company needs to expand it, it can do so.
We have about 5,000 users on the solution.
How are customer service and technical support?
We don't directly contact technical support. Our service provider might if there are issues. However, if there are any problems, we've noticed that they are resolved quickly, and therefore I can assume technical support is pretty good. We don't have any complaints.
Which solution did I use previously and why did I switch?
We previously used HP's Data Protector. We switched solutions when we switched service providers.
How was the initial setup?
The initial setup was not straightforward or easy. It was difficult and complex. We experienced some issues early on and needed to make some updates and figure out some workarounds to put it into production.
The deployment took five or six months to put everything into action. It was a long process.
I'm not sure exactly how many people are needed for maintenance.
What's my experience with pricing, setup cost, and licensing?
The contract we have for this solution is affordable. It's not too expensive. That said, I don't know the exact pricing. I don't handle billing or licensing at my organization.
Which other solutions did I evaluate?
We evaluated other service providers, not other backup solutions. Other service providers came with HP Data Protector, NetBackup, and Commvault as solutions they offered.
I'd say that Commvault is a more comprehensive solution if I were to compare it directly to Veeam.
What other advice do I have?
A few months ago, about two months, I was in a meeting and I asked my service provider which version we were using. They said that we were using the latest version. I don't know if it's still the latest version, however, if it not the latest, it's almost the latest.
We access our backup through a service provider.
We're in the process of looking for more protection services to better guard against attacks.
I'd advise those considering the solution to look carefully at the licensing. In the beginning, we experienced some troubles with the licensing models that were acquired by service provider. That caused some limitations. It was a major concern for us at first and might be a major concern for others.
In general, I would recommend the solution. I'd rate it at an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Engineer with 1,001-5,000 employees
Ability to verify backups of critical servers means I can sleep at night. Backup of physical servers could be better.
How has it helped my organization?
I used to work for a company that provided Backup/DR as a service to its clients we had to look at various backup and recovery tools to quickly and easily bring back customers data. Before Veeam introduced the backup to tape and WAN acceleration features we were using 3 different products across a number of our clients to provide the required services. After those feature releases, we just used one tool through a single console (the infamous single-pane-of-glass) which reduced the complexity and management overheads within our solutions but also provided our customers with a far greater level of service and reliability.
What is most valuable?
This is actually quite a hard choice to make when dealing with Veeam Backup & Replication. There are a number of great features such as WAN acceleration, deduplication & compression, replication and the grandfather-father-son backup tree. Not to mention backup to tape which has been a key reason to migrate to Veeam. The primary feature of most value to me is the SureBackup and SureReplica featureset. Having the ability to verify backups and replicas of critical servers in a sandboxed environment means that I can sleep comfortably at night knowing that the data is valid and I can confidently restore data and services if required by the business. Snapshot capabilities within NetApp would also be high on that list.
What needs improvement?
Backup of physical servers. I know Veeam has vehemently said they will never go down that route but it's a feature I need, and badly. Having the ability to use Veeam within all our virtual environments is fantastic, but it also means we still have a requirement to use TSM to back up our physical servers via an agent. With endpoint protection features being announced recently, I can only hope that this develops into the backup of all physical devices and allows it to be managed through the Veeam console.
Recently I've been discussing the capabilities of endpoint protection with a Veeam Rep. around the area of enterprise applications. In this instance I'm focused on SQL and Exchange. Despite my protestations we are still using physical exchange servers (and I doubt we're the only enterprise) so being able to get a good backup of those servers is critical to allow replacement of current backup solutions. Right now Veeam are not confident with Exchange backups and would recommend one of the DAGs to be virtual to ensure the backup consistency. For SQL however they are happy with their testing and while not being a released feature it is something that can be backed up via endpoint protection. This area of development for Veeam is going to be a critical one for them to truly enter the enterprise backup arena.
What do I think about the stability of the solution?
99% of the time there are no issues with Veeam. It does exactly what it says on the tin and it really is just as easy as they make it look in their demos and videos. On a few occasions I had issues with VSS failing on a server which came down to being an operating system issue. Another time there was a problem where the backup was not truncating exchange logs. Veeam Support provided a patch within 24 hours which immediately fixed the issue permanently.
What do I think about the scalability of the solution?
In early versions of Veeam, before version 6.5, there were issues but since Veeam has utilised backup Proxy servers there's no issue with scalability. You can leverage servers in your environment that have low workloads to be Veeam proxies as well so you get more value from your environment.
How are customer service and technical support?
Customer Service:
Veeam customer service is top notch. Previously I have worked closely with them to request licensing and further information on their products and they have always answered quickly and politely or returned my call quickly. If it was on a scale of 1-5 I'd give it 5.
Technical Support:
Technical support is exceptional at Veeam. Any issue I have opened with them has been dealt with quickly and within an hour I've had a support technician contact me. On a handful of occasions where I've had severity 1 calls open with support they have passed off support to their colleagues in Europe and later America to work on the issue with me further out of hours with a smooth handover. Normally with support teams this happens but you have repeat everything all over again but I've not had such an experience with Veeam.
Which solution did I use previously and why did I switch?
Yes. I used to use products such as Symantec Backup Exec and Falconstor but switched to Veeam as it's designed for virtual environments, it's easy to use and lowers the management overhead, it scales easily and provides a stable backup environment. Right now I'm considering using Veeam to replace NetApp SnapProtect within our environment.
How was the initial setup?
The initial setup is really straightforward. It really is a next, next, next install and can be done by anyone. Some of the feature selection during the installation should be thought about in advance but it's possible to easily enable these later if you don't enable the up-front. Once the installation is complete you then need to add servers as proxies and point Veeam at a backup repository, add vCenter and create the backup pools and that's it. Ready, set, go!
What about the implementation team?
I've only ever done in-house implementations of Veeam. I have had discussions on occasions with Veeams technical team before installation of some more complex environments and they have always been insightful and knowledgeable and understood the capabilities of their products at an in-depth level. But normally the implementation was straightforward and didn't require any assistance.
What was our ROI?
We were able to recover our investment on Veeam within about 8 months. This was due largely to reduced licensing costs initially but the majority of the savings came from a reduction in the management overheads and the previous baby-sitting we had to do of our backup solution.
What's my experience with pricing, setup cost, and licensing?
The original setup costs were in the region of $45k for a 24 host VMware environment. That was for the full Veeam Availability Suite which Backup and Replication is a part of. The day-to-day (Opex) costs we reduced from one staff member spending 5 hours massaging backups and replications to less that 1 hour a day.
Which other solutions did I evaluate?
Before using Veeam I reviewed a number of backup solutions. These included Symantec Backup Exec, NetBackup, Falconstor, Acronis, Commvault and ArcServe.
What other advice do I have?
I would recommend getting your hands on trial version or even just use the free editions from Veeam to become comfortable with the console and see for yourself just how easy it is to manage backups. If you use the free edition you'll quickly want to use a full version so you can schedule backups and take advantage of some of enterprise features. Run a POC on some VMs and verify it's the right tool for you and see that the reviews don't lie.
I would also recommend reaching out to a Veeam Gold or Platinum Partner if you have a more complex environment and get your design put up on a whiteboard. While getting Veeam into your environment is the end goal a real focus needs to be placed on data migration and integrity. Your previous backup data needs to be accessible and recoverable and this is where the partners should be able to help. This isn't a recommendation just for implementing Veeam but for all backup solution migration. With Veeam however I'm sure it'll be as easy as everything else.
Disclosure: My company has a business relationship with this vendor other than being a customer: I previously worked for a Platinum partner of Veeam and provided professional services on behalf of Veeam in Australia.
Soltion Architect at Datacom
Cost-effective and can be used for backup and replication
Pros and Cons
- "Veeam Data Platform copies data very efficiently."
- "Veeam Data Platform lacks cyber security tools."
What is our primary use case?
Our clients use Veeam Data Platform for backup and replication.
What is most valuable?
Veeam Data Platform copies data very efficiently. Our clients choose the solution because it is simple and inexpensive.
What needs improvement?
Veeam Data Platform lacks cyber security tools. The solution's competitors, Rubrik and Cohesity, have much better tools for analyzing data to determine whether there has been a cyber attack.
For how long have I used the solution?
I have been working with Veeam Data Platform for 5 years.
What do I think about the stability of the solution?
I rate Veeam Data Platform a nine out of ten for stability.
What do I think about the scalability of the solution?
I've not had any problems associated with the scalability of the solution. It doesn't have any big limitations. Our customers for Veeam Data Platform are mostly small to medium enterprises.
I rate the solution an eight out of ten for scalability.
How are customer service and support?
The solution provides good technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Cohesity has some solid features around deployment flexibility. Cohesity has functionality over and above backup and replication. Rubrik is vastly superior in terms of its cybersecurity credentials.
How was the initial setup?
The solution’s initial setup is easy.
What about the implementation team?
The solution's deployment time really depends on the size of the project. Depending on the size of the project, it may take days or weeks.
What's my experience with pricing, setup cost, and licensing?
The solution's licensing is relatively simple.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five out of ten.
What other advice do I have?
Veeam Data Platform is very flexible and provides many options for storing data on several different platforms, depending on what the customer wants to achieve. The solution's deployment requires two people, including a networking and storage person. Managing the solution takes a quarter of an FTE or one. Veeam Data Platform is less functional than other products but is more cost-effective.
Overall, I rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: Apr 25, 2024
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Just an update on the Veeam agent. With Update 2 for 9.5 and the GA of Agent 2.0 the backups of Exchange are awesome. Love using the Veeam Explorer for Exchange instead of the Symantec interface for restores. Works really well and seeing the agent in the console is great. Everything is on Veeam now and Veritas is out.