We use Veeam ONE for monitoring and reporting on our backup environment and Veeam environment. We also use it for supporting business functions such as SLA management and troubleshooting. We get nice dashboards from Veeam ONE. We also use its reporting functionality for month-end reporting for the clients as well as backup reporting.
Solutions Architect at BCX
Lets you do infrastructure analysis before deploying a backup environment; its pricing is cheaper than other competitors
Pros and Cons
- "The best feature of Veeam ONE to me is the infrastructure analysis that you can perform before deploying a backup environment. You can put in your backup requirements, for example, repository files and improvements on your VMware side, to ensure that it runs optimally. Pricing for Veeam ONE is also cheaper than VMware vRealize Operations (vROps) which is a direct competitor in the ops space, so this is another advantage of the solution."
- "It would be great if Veeam ONE had a business hour reporting feature because sometimes a client would want to know what workers do during business hours and outside of business hours. This type of report will give you the added benefit when you're scaling up and scaling down in the cloud, for example, if I wanted to swap hot and cold storage during specific hours to save on cost. Business hour reporting in Veeam ONE will give you a lot of benefits and added value. Scalability needs to be improved in the solution."
What is our primary use case?
How has it helped my organization?
We've benefited from Veeam ONE because of the informative dashboards we get. We could set up the dashboards, share the URLs, and fill and view them at a glance if they're set up correctly. We also get in-depth reporting from Veeam ONE. There are also nice capacity management facilities for VMware in the solution.
What is most valuable?
The best feature of Veeam ONE to me is the infrastructure analysis that you can perform before deploying a backup environment. You can put in your backup requirements, for example, repository files and improvements on your VMware side, to ensure that it runs optimally.
Pricing for Veeam ONE is also cheaper than VMware vRealize Operations (vROps) which is a direct competitor in the ops space, so this is another advantage of the solution.
What needs improvement?
It would be great if Veeam ONE had a business hour reporting feature because sometimes a client would want to know what workers do during business hours and outside of business hours. This type of report will give you the added benefit when you're scaling up and scaling down in the cloud, for example, if I wanted to swap hot and cold storage during specific hours to save on cost. Business hour reporting in Veeam ONE will give you a lot of benefits and added value.
Scalability needs to be improved in the solution.
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For how long have I used the solution?
I've been using Veeam ONE for about eight years.
What do I think about the stability of the solution?
Veeam ONE is a stable product.
What do I think about the scalability of the solution?
I don't find Veeam ONE scalable, specifically its reporting and monitoring servers.
How are customer service and support?
It's been about eighteen to twenty-four months since I last dealt with Veeam ONE technical support, but the team was very good in terms of response time. My company has been working with the product for eight years, so my team's already familiar with most of the Veeam ONE issues.
On a scale of one to five, I'd give the technical support team a five.
Which solution did I use previously and why did I switch?
We used NetBackup and a new POC called Nakivo, but they weren't as grand as Veeam ONE. The best solution in the market right now is Veeam ONE, so we continued using it.
How was the initial setup?
The initial setup for Veeam ONE was fairly straightforward, especially when you compare it with other products out there. The deployment only took less than one hour. The configuration may take time depending on your requirements.
What about the implementation team?
Veeam ONE was implemented by an in-house IT team.
What's my experience with pricing, setup cost, and licensing?
Veeam ONE is cheaper when you compare it with one of its competitors in the ops space, VMware vRealize Operations.
There's a separate department that deals with the licensing, but my company is using CSP licensing, which is the service provider licensing, so my company doesn't fall under the normal volume at the Veeam Universal licensing program. The cost is commit-based and depends on what your point commit is.
The point commit works differently, and it's similar to your sales provider license. If you commit to using one thousand five hundred points, you get a certain price. If you commit to using the eight hundred points scheme, you get a certain price. As you grow the point scheme, you get a different price range, so it doesn't matter whether you're using Veeam One, Veeam Availability Suite, Veeam Backup and Replication, Orchestrate, or whatever the product is.
What other advice do I have?
My company is a service provider. Currently, Veeam ONE is one of the products used within the company.
Sixteen people use Veeam ONE in the company, in particular, system engineers and the system administrator.
One person manages the deployment and maintenance of Veeam ONE.
I would recommend the product to other people looking to implement it for business purposes.
I believe Veeam ONE has improved on the reporting with the tenant portals, but I haven't tested it out to know the features more, and in version 12, ransomware protection has been improved as well with the new immutable backup strategies. That's been in place since version 10, but it's more reliable in versions 11 and 12.
I'm rating Veeam ONE as nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CEO at DGBIts
Satisfactory solution with great backup and restoration features
Pros and Cons
- "Veeam ONE is the best and the most mature solution for hypervisors and physical machines."
- "There is a bug that prevents enabling the restore button, which is hectic."
What is our primary use case?
We use it to back up and restore our virtual machine in a live environment without restoring the complete virtual machine. It just mounts its storage to the NFS and makes the machine live in seconds. That is our favourite feature in Veeam ONE.
What is most valuable?
In the past, we used NAKIVO for our backup replication, and the main problem was that their backups were unverified and, most of the time, were corrupted. But the backup in Veeam ONE is good, and we are satisfied that the backups are also accurate and stable.
What needs improvement?
When we install an application, we have backups available in another drive and have to import those backups into the machine. Sometimes, rarely, there is a bug that prevents enabling the restore button, which is hectic. We then have to go into the folder and double-click to fix the issue. However, improvements can be made to prevent the bugs and improve restoration and importing of previous backups into the new one.
I don't think any additional features are required as it is already packed with many features.
For how long have I used the solution?
We have been using this solution for approximately five years and are using the latest version. We always keep our versions updated. It is deployed on-premises.
What do I think about the stability of the solution?
I rate the stability a nine out of ten. So we like the solution, but I can't rate it a ten because there is room for improvement.
What do I think about the scalability of the solution?
I rate the scalability a ten out of ten because it is scalable even using Google Cloud or Amazon Web Services. It is also scalable on-premises. Only our organization's manager and deputy manager have the right to operate this solution. We have plans to expand use as the data center keeps expanding.
How was the initial setup?
The initial setup was straightforward, and Veeam ONE requests prerequisites and installs them without the internet. That is a big bonus, with those prerequisites packaged in each setup. It is also pretty straightforward for someone unfamiliar with the solution.
Deployment was done in-house. Our data center does not have a big workload, so we use the Veeam ONE backend application and community edition. It is free, and if any issue arises, it can be solved with a Google search. It took three people and around 40 minutes to complete the deployment. One person can complete the rack installation of physical hardware.
What's my experience with pricing, setup cost, and licensing?
It's free of cost for up to ten workloads, which is a big benefit for a small data center.
What other advice do I have?
I rate this solution a nine out of ten. My advice to a new user is to go for the community edition. It is more than sufficient compared to Acronis or NAKIVO. Veeam ONE is the best and the most mature solution for hypervisors and physical machines.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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Consultant at a integrator with 5,001-10,000 employees
Quick, easy to work with, and good support for Microsoft products
Pros and Cons
- "Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365."
- "Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems."
What is our primary use case?
We primarily use Veeam Backup and Replication in small installations and projects with Windows as well as standard Linux systems. We also use it as a backup solution for cloud products such as Office 365. In total, we have around 14 Veeam users, which covers about 100-200 devices using it.
Regarding the technical implementation, we have three primary technical personnel that maintain our use of Veeam. Because our company is multinational, with data centers located in Nordic countries such as Finland, we often have conferences outside our country and we share the services used to configure and perform the maintenance of our systems when needed. In this case, I can't point to an exact number of all the technical staff involved with Veeam throughout the greater organization.
Ideally, when it comes to backups, we prefer to use only one solution rather than two. However, we also have customers in the healthcare sector in Portugal who are using legacy UNIX and Oracle systems, and Veeam does not have agents for these operating systems. So when these customers want to create disaster recovery plans, we like to use Commvault to set up replication and create backup copies of the data code.
What is most valuable?
Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365.
What needs improvement?
Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems.
Because we are limited to using Veeam on mainly Microsoft systems, we have to resort to another backup and replication provider, Commvault, to handle these other systems. In general, I think that Veeam needs more improvement in terms of support for other applications and IT systems. It would be much more convenient for us to have all our backups for the different systems covered under one solution only, rather than having to use Veeam alongside other solutions like Commvault.
For how long have I used the solution?
I have been using Veeam for a couple of years now.
What do I think about the stability of the solution?
As far as I've been using it, it has been a stable solution.
What do I think about the scalability of the solution?
With regard to scalability, we don't have any problems in terms of basic Windows systems.
How are customer service and technical support?
Our local support team for Veeam is composed of four technical members who assist with support across the board. In first line support, there are more support members, but in second line support there are only two to three people who can support our customers. However, the problems are generally so easy that when using Veeam across our data centers, there aren't many support issues that can't be solved quickly.
How was the initial setup?
It took us about five weeks to install Veeam in our environments and to implement it with our various solutions. We did not have much trouble with the initial setup, and it wasn't very difficult to work with.
What about the implementation team?
We have implemented Veeam in-house, as it is very important for us to do it this way when it comes to backups and data replication.
What's my experience with pricing, setup cost, and licensing?
We pay yearly licensing fees for Veeam in our data centers where we're using disaster recovery and replication between our many solutions, especially cloud solutions. From the beginning, we've done our licensing from a separate channel through our data center team in Seattle.
What other advice do I have?
Veeam is a good backup product but it definitely needs more complexity when it comes to supporting different types of systems and applications. That said, it works perfectly for how we use it in our Microsoft solutions and I know we will continue to use it.
I would rate Veeam Backup and Replication a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Manager at GRUPO LOGON, S.A. DE C.V.
Works as a backup solution during emergency scenarios
Pros and Cons
- "One thing we like about the product is that it's good and not as expensive as similar products. Right now, there are different ways to back up your information—you can back up directly to a disk or the cloud. It allows you to have various kinds of repositories."
- "It would be nice to see more affordable training options for individuals who want to enhance their skills. Some people I know have been interested in training courses, but they found them too expensive."
What is our primary use case?
We use the product as a backup solution during emergency scenarios.
What is most valuable?
One thing we like about the product is that it's good and not as expensive as similar products. Right now, there are different ways to back up your information—you can back up directly to a disk or the cloud. It allows you to have various kinds of repositories.
What needs improvement?
It would be nice to see more affordable training options for individuals who want to enhance their skills. Some people I know have been interested in training courses, but they found them too expensive.
What do I think about the stability of the solution?
Veeam Backup & Replication is a stable product.
What do I think about the scalability of the solution?
I rate Veeam Backup & Replication's scalability as nine out of ten.
How are customer service and support?
The product is stable and takes care of everything we need. We've only had to ask for support a few times, but each time, they've been really helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
The main difference between the solution and its competitors is based on pricing. Other products are more expensive.
How was the initial setup?
Veeam Backup & Replication's installation is simple.
What was our ROI?
Every backup solution is like car insurance. You'll see the return when you have a problem. If you don't have any problems, you won't see the value of a backup solution. You realize the value when something goes wrong. It helps you feel more confident that you can recover the information if something happens to your company.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is cheap.
What other advice do I have?
I rate the overall tool a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: May 8, 2024
Flag as inappropriateHosting Specialist at a energy/utilities company with 1,001-5,000 employees
Offers robust monitoring and reporting features and ensures businesses maintain high levels of data availability
Pros and Cons
- "One valuable feature of Veeam ONE for backup management is its dashboard, which offers a comprehensive view of backups and other essential data."
- "The reports are basic and not customizable, making it challenging to get detailed insights."
What is our primary use case?
We use Veeam ONE mostly for data backup and recovery for virtualized environments.
What is most valuable?
One valuable feature of Veeam ONE for backup management is its dashboard, which offers a comprehensive view of backups and other essential data.
What needs improvement?
In terms of improvement, I have found Veeam ONE to be lacking in some areas. The reports are basic and not customizable, making it challenging to get detailed insights. Additionally, there are limitations with the reports if your backup schedule runs overnight. I hope they release a better version soon.
For how long have I used the solution?
I have been using Veeam ONE for two and a half years.
What do I think about the stability of the solution?
I would rate the overall stability of Veeam as a seven. While it is reliable for general backups and snapshots, it faces challenges with scale-out and Oracle backups. The Azure scale-out feature also presents stability issues, with most of our tickets revolving around that area.
What do I think about the scalability of the solution?
I would rate the scalability of Veeam ONE as a five out of ten. While it can scale, it is heavily dependent on factors like bandwidth and data volume. Our organization, being data-heavy, faces challenges with scale-outs due to bandwidth limitations. Smaller organizations might find it easier to scale without such constraints.
We have around ten users currently using Veeam ONE in our organization, overseeing the protection of approximately 3,000 workloads.
How are customer service and support?
I would rate Veeam's support as a nine overall. Tier one support can be weak, but tier two is excellent. We often need to escalate to tier two for resolution. Occasionally, issues require R&D involvement, but overall, support is reliable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We chose Veeam over Commvault because it is simpler to use and more cost-effective. Commvault's complexity and lack of readiness for cloud backups made it less appealing. Veeam offered comprehensive backup solutions for on-premises, Azure, and Office 365, with fewer hardware requirements compared to Commvault.
How was the initial setup?
Deploying Veeam ONE in our organization took around one to one and a half hours. It was straightforward, it was just a matter of connecting to the server and following a few steps.
We handle maintenance and troubleshooting for Veeam ONE in-house with a team of two to three people. If we can't resolve issues internally, we escalate to Veeam support. We used to have weekly catch-ups during critical issues but now have shifted to monthly since there are no critical issues currently. Overall, it is a straightforward product that doesn't require frequent maintenance once set up.
What's my experience with pricing, setup cost, and licensing?
Overall, we find Veeam ONE to be reasonably priced, especially with our long-term deals. Its capability to manage various aspects of our infrastructure, including on-premises and Azure, adds significant value. While we initially tried Azure native backup, we found Veeam to be more comprehensive and user-friendly. Although we currently use two backup solutions, we are considering consolidating everything under Veeam in the future.
What other advice do I have?
We don't use Veeam ONE for monitoring our virtual environment due to compatibility issues with other software like Pulse SolarWinds. We primarily use it for backup activities. I have tested it and found it promising, but haven't run it extensively due to operational concerns.
I use Veeam ONE for proactive issue resolution by relying on its reports. If something isn't healthy, the report alerts me. Then I investigated further, like when it flagged issues with our proxy server's pricing. I don't check it daily; I schedule reports and review them, giving me a basic idea of what is happening. If I see unexpected issues in the report, I know where to focus my attention. While I don't use it for daily monitoring, it is handy for reporting.
Veeam ONE's reporting capabilities provide a decent overview, but I need more granularity for our data protection strategies. While the reports are okay, they sometimes lack the detail my team and boss require. I'm currently exploring ways to meet our need for more detailed reporting, such as tracking data scaled out to Azure.
Veeam ONE's analytics have helped us with IT decision-making by identifying issues like poor storage and repository node problems. Its focused view on backup infrastructure narrowed our troubleshooting scope. For instance, it highlighted discrepancies in backup deletion, leading us to uncover a bug in our current version.
I would recommend Veeam ONE for small organizations, but for larger ones needing granular reporting, it might fall short. Veeam is continually improving its features and aiming to compete at an enterprise level, but it is still evolving. Overall, I would rate Veeam ONE as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 25, 2024
Flag as inappropriateIT Services Manager at a tech services company with 51-200 employees
A highly stable product that provides excellent backup features and has a proactive support team
Pros and Cons
- "Backup and restore features are valuable."
- "The product must provide better security."
What is our primary use case?
The solution is used for backup and restore. It can also be used for VM replication.
What is most valuable?
I like almost everything about the product. Backup and restore features are valuable. They develop everything. If a competitor invents a new feature, the vendor also implements it.
What needs improvement?
The product must provide better security. It must provide an integration with a tool that has ransomware protection.
For how long have I used the solution?
I have been using the solution for about ten years.
What do I think about the stability of the solution?
The tool is rock solid. It is very, very stable.
What do I think about the scalability of the solution?
There are huge systems for which Veeam is not big enough, but we can partition the big environment and install several Veeam instances. The tool scales very well. We face no issues. The product is suitable for the smallest to the biggest enterprises. There is a free community edition that is limited to ten virtual machines. If we buy a license, we can scale up to 1000 instances.
How are customer service and support?
The support is one of the best I have seen. The team has a quick response time and provides quality feedback. The team is proactive. I am really happy with the product.
Which solution did I use previously and why did I switch?
I have worked with IBM and Data Protector. Veeam is better because it focuses on a single product.
How was the initial setup?
The initial setup is simple. With just a couple of clicks, we can install the product. However, it depends on how complex the environment is. Compared to other products, it is quite straightforward. We mostly deploy the solution on-premises. However, we can get opportunities to implement the cloud version as a service provider or back up an organization’s cloud infrastructure.
What's my experience with pricing, setup cost, and licensing?
The price is not low, but we get value for our money. We don't want a cheap product. We want a good product. The tool is reasonably priced for the quality it provides.
What other advice do I have?
I recommend the solution to others. There is some room for improvement. Overall, I rate the tool a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Easy-to-use solution with a responsive support team
Pros and Cons
- "The solution is really easy and straightforward to use."
- "The solution is not very good at backing up the physical Linux systems."
What is our primary use case?
We use the solution for customers who want to back up their VMware environment.
What is most valuable?
The solution is really easy and straightforward to use. If we want to configure something using Veeam ONE, we don't need much time to study the management interface. Our customers appreciate the solution's ease of use.
Recovery is the most important thing when we create a backup, which works fine on Veeam ONE. We can also use the shared backup and run recovery tests when needed.
What needs improvement?
The solution is not very good at backing up the physical Linux systems. Backing up SAP HANA with the solution is not very convenient. The solution also does not support the backups of uncommon databases, which prevents it from spreading across the market.
For how long have I used the solution?
I have been working with the solution for the past five years.
What do I think about the stability of the solution?
The stability is quite good. I would rate it a nine out of ten.
What do I think about the scalability of the solution?
The scalability is very good. Ten of our customers use the solution. I rate the scalability a ten out of ten.
How are customer service and support?
The support is quite responsive and fast. It depends on what kind of support package you have paid for, but generally, it's fine.
How was the initial setup?
The initial setup is very easy.
What about the implementation team?
It takes us half a day to install and configure the systems. The time taken for deployment depends on how big the environment is.
To deploy the solution, install it first on the virtual machine or the physical systems, then install it on the Windows physical machine. Then, set up the accounts in the physical or virtual servers. Finally, connect the repository for the pickups and configure the backup jobs.
We need one or two administrators and engineers to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The licensing fee depends on the licensing model we choose. We can pay for on-premise licensing. We can also choose to pay a yearly fee for support, or we can pre-pay for support five years in advance.
Now, the solution also provides a subscription model. Additional costs depend on the kind of product we purchase.
What other advice do I have?
Veeam has an Essentials edition and an Enterprise edition for larger environments. People who want to use the solution should choose the on-premise licensing instead of the subscription model because it will be much cheaper. Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager implementation at XENOTTABYTE
A cost-effective backup solution for your virtualized environment
Pros and Cons
- "The tool is a stable backup solution."
- "The product’s stability has certain issues and needs to be improved. The solution’s pricing could be also cheaper."
What is our primary use case?
My company uses the solution as a backup for Veeam images and databases.
What is most valuable?
The tool is a stable backup solution.
What needs improvement?
The product’s stability has certain issues and needs to be improved. The solution’s pricing could be also cheaper.
For how long have I used the solution?
I have been using the product for more than five to six years. I use the tool’s latest version.
What do I think about the stability of the solution?
I would rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the solution’s scalability an eight out of ten. We haven’t encountered any issues with respect to scalability. There are around 22 users for the solution in our company.
How are customer service and support?
Veeam’s support is good and fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Commvault and Microsoft solutions. We switched to Veeam because of better licensing and pricing.
How was the initial setup?
The solution’s setup was easy and straightforward. The deployment took one to two weeks to complete. We deployed the backup solution and integrated it with the Veeam infrastructure, and took the backup.
What about the implementation team?
The tool’s deployment was done in-house.
What's my experience with pricing, setup cost, and licensing?
The tool’s licensing is yearly and flexible. I would rate the solution’s pricing a seven out of ten.
What other advice do I have?
I would rate the overall solution an eight out of ten. The tool only requires one engineer for its maintenance. Veeam is a cost-effective solution for your virtualized environment.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Updated: November 2024
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