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Muhammad Ibtehaj - PeerSpot reviewer
Senior Technical Pre-Sales Manager at Arcana Info
Real User
Feb 3, 2023
Customizable with good forecasting capabilities and a nice dashboard
Pros and Cons
  • "The solution offers a very straightforward setup."
  • "The pricing is very high."

What is our primary use case?

Veeam ONE is for dashboarding purposes. Veeam ONE has the ability to forecast how the infrastructure will be working in the future. You can visualize how you manage your resources or forecast storage. Veeam ONE can also forecast the usage of servers or the lifecycle of servers. It can tell you how your server's working currently and if you use X in the future, how many servers you require for new deployments. 

What is most valuable?

It's very useful, customizable, and scalable.

It's good for forecasting future needs.

The dashboard has been very useful. It has good reporting on offer. 

The solution offers a very straightforward setup. 

It's stable. 

What needs improvement?

There aren't really any areas for improvement. 

The pricing is very high. 

For how long have I used the solution?

I've been working with the solution for about five years. 

Buyer's Guide
Veeam Data Platform
February 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
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What do I think about the stability of the solution?

The scalability is very good. I'd rate it nine out of ten. It's easy to expand.

We have five to ten users on the product right now. They monitor 500 or 600 users from the dashboard. 

How are customer service and support?

I haven't used technical support. I haven't had any issues. I've been able to manage everything so far. 

How was the initial setup?

The setup is very simple and straightforward. That said, it can get complex once you add servers. It takes time to sync the server, for example.

It takes one to two hours to deploy the solution.

The whole process is very simple. You just click next, next, next, and you are done. 

What was our ROI?

The stability is good. In a previous version, the stability was good, however, in the newer version, it is working properly. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution. Clients sometimes wonder why they pay so much if they only want reporting. 

Users can choose between monthly and yearly pricing. 

What other advice do I have?

It is a very good product; however, it's expensive. I'd rate it nine out of ten based on the capabilities and value we get out of it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Hussein Taha - PeerSpot reviewer
IT Enterprise System Administrator at Nafeza
Real User
Nov 24, 2022
Reliable, easy to set up, and has straightforward reporting capabilities
Pros and Cons
  • "It is easy to set up initially."
  • "It's very reliable."
  • "We'd like to see them add more custom templates."
  • "The areas of expansion are limited in our use case since it's only used for reporting."

What is our primary use case?

We're still in a phase of the learning curve. Our learning curve is growing exponentially, and we are trying to get the best benefits from it as it's used for reporting and creating templates for reporting based on the business scope. 

What is most valuable?

It's very reliable. We can generate many reports related to the backup across the sites, not only for the servers but for the workstations also.

The dashboard is great. It shows us the sizing, the backup, and the encrypted data (or what is not encrypted). It's helpful to see especially the sizing, as it can tell us a lot. We can calculate the data storage based on our needs. We can make sure there is an availability of resources for the nodes. It's giving us full visibility in our environment.

It is easy to set up initially.

The solution is scalable.

It is stable. 

What needs improvement?

As a reporting tool, it's doing good. It's only used for reporting and to gain all the data across our Veeam and Backup Replication that we need. The areas of expansion are limited in our use case since it's only used for reporting.

We'd like to see them add more custom templates. 

For how long have I used the solution?

I've been using the solution for four years. 

What do I think about the stability of the solution?

The product is stable. It's reliable. We haven't had issues with bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable and easy to expand. 

We have six people using the product right now. 

At this point, we do not have plans to increase usage. 

How are customer service and support?

Technical support has been good overall. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I do have an experience in Veeam One, Veeam Enterprise, and Veeam Backup and Replication. I did not previously use a different solution that was not Veeam.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex at all. 

We only need one person to handle deployment and maintenance tasks. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the exact licensing costs. 

Which other solutions did I evaluate?

We did take a look at Commvault and Veeam and ultimately chose to go with Veeam. 

What other advice do I have?

I'm not sure which version of the solution I'm using. It's likely the latest version. 

I'd advise potential new users to carefully review the steps and documentation. Users implementing the solution need to have an action plan in place. They need to have a roll-back plan in place as well in case anything goes wrong. Use the custom templates and use them to help manage everything. 

Overall, I would rate the solution nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Veeam Data Platform
February 2026
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
884,976 professionals have used our research since 2012.
Senior System Administrator at NMB Singapore Ltd
Real User
Jul 14, 2022
Integrated with Veeam backup and centralizes well
Pros and Cons
  • "I don't have to go back and forth between different applications to get the report I need."
  • "Veeam ONE saves me a lot of time, so I don't have to look and monitor each service on its own."
  • "In future releases, I would like to see the solution provide auto resolution and auto relocation of resources."
  • "Veeam ONE does the basic job of reporting, but it does not meet my requirements of automated resolution."

What is our primary use case?

I am a system administrator. My role is to oversee the support of the company's network. I also take care of the deployment and maintenance. We use Veeam ONE to optimize hypervisors or my virtual machines.

How has it helped my organization?

The solution includes reporting on the virtual machines and the sources. It centralizes well. 

What is most valuable?

Veeam ONE is integrated with Veeam backup, so it includes reporting on both. I don't have to go back and forth between different applications to get the report I need.

What needs improvement?

Veeam ONE does the basic job of reporting, but it does not meet my requirements of automated resolution. 

In future releases, I would like to see the solution provide auto resolution and auto relocation of resources.

For how long have I used the solution?

I have been using Veeam ONE for three years.

What do I think about the stability of the solution?

Veeam ONE performs as required. It is stable.

What do I think about the scalability of the solution?

This solution is scalable. It depends on the kind of functions you require and what you want to get out of the product.

How are customer service and support?

I would rate Veeam ONE's technical support a four out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Veeam ONE is simple and straightforward.

What about the implementation team?

The deployment was done in-house. It takes less than one day to deploy Veeam ONE. To implement, I created a virtual machine and installed Veeam ONE on it. I just had to attach it to the Hyper-V service.

What was our ROI?

Veeam ONE saves me a lot of time, so I don't have to look and monitor each service on its own.

What's my experience with pricing, setup cost, and licensing?

We have a three-year license with Veeam billed annually. The cost is based on the number of core servers. 

I would rate the pricing of the solution a three out of five.

Which other solutions did I evaluate?

I am looking into Turbonomic to see if it can do more than Veeam ONE.

What other advice do I have?

Veeam ONE is a good product if you are looking for monitoring and reporting. If you are looking for automated solutions, you will have to look somewhere else.

I would rate this solution an eight out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Joshua Abello - PeerSpot reviewer
SAP Sub-Infrastructure Manager at Shalom S.A.
Real User
Apr 1, 2022
Storage Snapshots is a great feature and we appreciate the good customer service
Pros and Cons
  • "Storage Snapshot is a good feature and very safe."
  • "The technical support is very good and they are very responsive."
  • "The backup and integration could be improved."
  • "I think the backup and integration could be improved."

What is our primary use case?

We use this solution for database backup. We are customers of Veeam. 

What is most valuable?

We've had a bad experience using Snapshots from VMware and so we now use Storage Snapshot which is much better and very safe.

What needs improvement?

I think the backup and integration could be improved. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

Veeam provides good stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The technical support is very good and they are very responsive. 

How was the initial setup?

The initial setup is straightforward. It took us about 10 minutes to deploy and configure, and maybe an hour in total to implement. Two people use the solution in our organization and we are currently considering whether to increase usage. 

What other advice do I have?

I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tommy Myo Min Aung - PeerSpot reviewer
Senior System Engineer at Vantage Drilling
Real User
Jan 13, 2022
Beneficial pricing model, user friendly interface, and many free features
Pros and Cons
  • "The solution is a user-friendly interface."
  • "Veeam Backup Replication is highly reliable; one engineer can cover the entire backup solution for the whole organization."
  • "The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better."
  • "The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better."

What is our primary use case?

We use Veeam Backup Replication for the data center, desktop recovery, daily backups, and for storage offline.

What is most valuable?

The solution is a user-friendly interface.

What needs improvement?

The solution could improve by having a version to be compatible with the Linux system. They have improved the storage depository using the Linux proxy and Linux storage, but it can completely run on the Linux environment it would be much better.

For how long have I used the solution?

I have been using Veeam Backup & Replication since version six which is approximately 10 years.

What do I think about the stability of the solution?

Veeam Backup Replication is highly reliable. One engineer can cover the entire backup solution for the whole organization.

What do I think about the scalability of the solution?

I have found Veeam Backup Replication to be scalable.

We have between 500 - 1,000 users using this solution.

How are customer service and support?

We have not needed to contact technical support.

Which solution did I use previously and why did I switch?

We have previously used a Dell. However, Dell was difficult to restore backups and Veeam Backup Replication was a better fit for our needs.

We would like to have the Veeam Backup Replication from the VMware or Hyper-V direct to the tape library.

How was the initial setup?

The installation is straightforward, it does not take long to do approximately 45 minutes.

What about the implementation team?

We did the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

Veeam Backup Replication has a lot of free features. We have a mixture of the paid versions as well as the community version. They are really helpful to us.

We have approximately 200 instances of Veeam Backup Replication with paid licenses and we use the community edition for the small offices.

What other advice do I have?

I rate Veeam Backup Replication a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
System IT and Technologies Field Manager at Leumit Health Services
Real User
Jan 13, 2022
Ease of management, not complicated, very reliable, and has good support.
Pros and Cons
  • "The features that I have found most valuable are its ease of management, it is not complicated, it is very reliable, has good support and a lot of knowledge on the market for integrators."
  • "The features that I have found most valuable are its ease of management, it is not complicated, it is very reliable, has good support and a lot of knowledge on the market for integrators."
  • "I would want them to improve some technical features that are still missing because we are working with NetApp NVMe and they're not fully supporting it yet. But both NetApp and Veeam know about it and they're working on it."
  • "I would want them to improve some technical features that are still missing because we are working with NetApp NVMe and they're not fully supporting it yet."

What is most valuable?

The features that I have found most valuable are its ease of management, it is not complicated, it is very reliable, has good support and a lot of knowledge on the market for integrators.

Ease of management was actually one of the main points for me. The second one is the SureBackup. SureBackup is the feature that allows you to automatically restore and check that the backups are consistent. 

Those are the two main points for our decision to choose Veeam. We made some POCs with some vendors and they took a lot of time and were really too complicated and required way more resources to invest.

What needs improvement?

I would want them to improve some technical features that are still missing because we are working with NetApp NVMe and they're not fully supporting it yet. But both NetApp and Veeam know about it and they're working on it. 

I'd like some improvements in ransom protection capabilities for Windows because they have some features with the Linux repositories but not with Windows.

There is no support for backing up snapshots from NVMe namespaces on NetApp.

For the cloud solution we need the Sophos backup solution, but I think that they are close to releasing this.

For how long have I used the solution?

I have been using Veeam Backup & Replication for half a year.

What do I think about the stability of the solution?

Veeam Backup & Replication is stable. I think we have maybe one ticket open in Veeam support about something that's related to not being a stable system.

What do I think about the scalability of the solution?

I'm not ready to answer that because we didn't scale it out or scale it up because we just started working with Veeam Backup & Replication. But our topology will be really easy to scale up. It actually doesn't depend on Veeam itself. It depends more on the storage systems where we're storing their backups or network capacity and not on Veeam.

There were two guys from my system IT teams and one from the integrator side managing the Veeam infrastructure, but anybody in the system IT team can use it. We use it for the user restoration process or adding systems to the backup. We automated the whole process of adding the system to the backup so we don't need to do that manually, but anybody can access the system and do what it can do according to their permissions.

I think we're using only about 50% of the features. There is a lot of functionality we've still not used so we are planning to increase our usage.

How are customer service and support?

The technical support is really good. We don't spend any time waiting for them and they start working in an hour. But we also have a good local integrator so mostly we don't need the vendor support.

How was the initial setup?

I will divide the initial setup into two separate answers. Veeam has the most speedy setup that I have ever seen, but because we make our backup architecture really complicated and really secured, it takes some time for the fine tunings. It is not directly Veeam's problem but it is my network or security perimeter's problem. There was a really funny story with that because it takes a lot of time to configure and to fine tune and so on. After your set up the EXE of Veeam in the next two hours you can start the back up, but if you want to make it really secure and immutable for attacks that we face, you need some time to build it.

in general it is pretty simple, but if you want to do something specific it can take a long time. Setup also depends on the facilities and resources inside the companies that they can use for that. But overall, it is really simple.

What's my experience with pricing, setup cost, and licensing?

Our license is about 200K for three years. It includes everything. It includes support and it includes the Office 365 Backup as well for the whole environment. We have about 6,000 mailboxes to back up.

For Veeam it's a pretty standard license. We made a tender because we are a kind of public organization so I have to make it on the tender, but that's the reason there is no cost for the hardware that I need to power the Veeam infrastructure.

Which other solutions did I evaluate?

Veeam is the only software that is a real comparison with Commvault or NetBackup. It's not really good to compare because NetBackup and other solutions are providing hardware also. So here I have software on one side from Veeam and I have some storage systems or disk systems from other vendors. For now, I have NetApp, but tomorrow it could be EMC, HPE or whatever. That's maybe one of the disadvantages of these vendors, but for me it's not a disadvantage, I'm okay with that.

Most of the time it is more flexible to not be dependent on any one vendor. We have used previous systems for about 15 years and most of problems are coming from the hardware, but NetBackup does not produce hardware.

What other advice do I have?

My advice to anyone considering Veeam Backup & Replication is to check what you need and then decide what you're going to buy. Don't think if you have X money and then go to the market you will get it for that money. You need to understand what the organization's needs are and then to check what our vendors are advising and proposing, because we have almost 100% VxRail and it's 100% VMware. I think Veeam is the most valuable vendor for backup and application systems for VMware. For virtualization no, but VMware yes. And we know that they're working very hard with the NetApp systems and most of their integrations are first coming with NetApp. That was also a point of decision.

On a scale of one to ten, I would give Veeam Backup & Replication a nine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmad-Hassan - PeerSpot reviewer
Project Manager And Technical Consultant at EEMC
Reseller
Top 5Leaderboard
Jan 12, 2022
Feature rich and user friendly solution
Pros and Cons
  • "There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager is a valuable feature. There are many very useful features. We can push in the market, because we have an advantage over the other solutions."
  • "CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers."
  • "CDP also requires a lot of development, because there are a lot of restrictions now for CDP."

What is our primary use case?

We are a seller and an implementer.

We are implementing on premises as well as on cloud. Now most customers are trying to apply the 3-2-1 policy, and it requires having the process and integration available together.

The general use cases are that it can be used for any backup, for any data center, whatever it is, virtualized or physical or in the cloud. It is very useful and has a very user-friendly backup with a lot of options. It is very fast, as well. Nowadays, we are trying to be compatible with all the storage infrastructures.

How has it helped my organization?

veeam help us a lot to expand our business in the market and provide our customer with an advanced backup solution to protect their Data centers and increase the availability and performance of data recovery to match with target RPO and RTO

What is most valuable?

There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager has valuable add on feature. it has very useful features for centralize management ,Monitoring and controlling. We can push in the market, because we have an advantage over the other solutions. I was previously working with HP Data Protector for a long time, and it was very limited in features and it was no so user friendly.

What needs improvement?

In terms of what can be improved, we have already integrated with some Unix environments, which were not supported before. They have some limitations on integration with the advanced features as snapshotting and for some types of storage. We are almost compatible with around four vendors now - HPE , EMC, IBM and Dell. We could go further for this one. They could increase the compatibility for the advanced integrations. 

CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers.

We can make CDP more flexible. Hypervisor on Linux are the first generation. So, till now a few customers are testing this. I think it will take some time to redevelop them and to integrate them properly. 

For how long have I used the solution?

I have been using Veeam Backup & Replication personally for one year, but my company is a partner and have been using it for at least five years.

I am working with version 11, but I'm not using the features released now currently for the 11a because few customers are using CDP, continuous data protection, and Hypervisor, on Linux and these things. I have not applied the new functions till now, but I know that there are good things from them.

What do I think about the stability of the solution?

Veaam Backup & Replication is very good in terms of stablity. It is one of the best now. There is a high competition between Veeam and Commvault, but I think Veaam is getting more and more customers now.

What do I think about the scalability of the solution?

Veeam Backup & Replication is so much easier now with the new license,. Now you can scale out without any problem, there is no limitation, by the license to scale out. This is a good thing on Veeam, so you can actually scale out according to the customer needs. There is no restriction on customer capacity, on sizes, etc... Nowadays, it is a good thing that they migrated to this type of license which is not depends on the NO core processor. So, if the customer has enough instances, he can backup for anything and he can expand without any limitation.

I already have some enterprise customer including one big global company. Most of the other customers are small-medium. , now we can expand to the number of enterprise customer because once you become compatible with IBM, Sun Solaris ,Linux and these High end OS, you will have a lot of new customers in the enterprise area.

How are customer service and support?

Our company provides maintenance services for our customers, but most of the customers are required to get support from the vendor. So, even if we are acting as a service-level support, we are protected with backend support from the vendor.

They are very good. Very positive. Maybe they need to be faster in their response time to the customers. Sometimes the call is taking all day.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was previously using HP Data Protector.

There are many differences between HP Data Protector and Veeam Backup & Replication. HPE stopped supporting their products more than five years ago. They sold it to another company ( Micro Focus ), . Since then, there is no investment in the product, and no new development.

How was the initial setup?

The initial setup is very simple. It has all the things bundled. Even if there is something not available on the Windows platform they will make it and they will install it. It is very easy for integration.

The initial setup will not take more than one to two hours. The problem is after this, we need to configure it. You need to configure the storage to match with the customer requirements - to see what the customer needs. So the planning will take a lot of time, of course. After the initial setup, you will need to have good background about what the customer has to be integrated.

What about the implementation team?

mainly we are doing the implementation through our certified team and in case we need any support form main vendor we can get it , Veaam technical support team and veeam technical consultant are Excellent and supportive . 

What was our ROI?

In terms of Return On Investment , Veeam backup and replication indicates a more productive investment in a long time compared with other solution .

What's my experience with pricing, setup cost, and licensing?

Veeam Backup & Replication is not so cheap. Nothing is cheap now in the market. But, it is very good and reasonable considering the integrated features. You can give it an eight out of 10 on the price.

There are different licensing models. Nowadays, I think you want to focus on the number of instances. They stopped the previous license, Charisma. You want to go by the number of instances licensing .

We have many different types of licenses. COMMUNITY EDITION ,VEEAM BACKUP & REPLICATION and VEEAM AVAILABILITY SUITE which will include all the advanced option including VEEAM ONE 

You can get Veaam ONE embedded  which will be cheaper, but few customers are actually going for this because, Veaam ONE is a complete monitoring and reporting solution it is not dedicated for Veaam backup solution. You can use it for monitoring the data center virilization solitons including VMware , MS Hyper-V  , Veaam one has a very powerful monitoring and reporting engine .

Which other solutions did I evaluate?

Micro Focus Data Protector , Commvault backup , 

What other advice do I have?

My advice to anyone considering Veeam Backup & Replication is that , this is an Excellent Backup solution ,so much user Fridley , easy to be integrate and very fast and powerful in virtualization and cloud Environments you can go for it ,I think it is one of the best solution. in case you have only on-premise physicals solution in DC you may think about anther solution .

I don't like to give 10 for any vendor. So on a scale of one to ten, I would say, Veaam Backup & Replication is a Nine/10.

I am now Veeam certified , so I am support Veeam. It took a lot of tough time for me to be certified in Veeam. Their exam is very, tough. So, they need to expand the bar. They should make it slightly easier, because the Veeam  exam is one of the hardest exams I have done. Most of the exam Questions is  depends on different  scenarios. The exam time is very short compared with the number of questions there. , so you will not have a time to read all the questions and give the answers. I believe they should make it easier.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user938022 - PeerSpot reviewer
Lead Presales at a tech services company with 1-10 employees
Real User
Jan 12, 2022
Secure, simple to use, and a good licensing model
Pros and Cons
  • "Integration with various applications, such as on-premises laptops and desktop backups, as well as applications and databases, is excellent."
  • "Veeam Backup Replication is secure, they have covered almost every aspect, both in terms of security and backup and management, integration with various applications such as on-premises laptops and desktop backups as well as applications and databases is excellent, and they have added cloud integration which is a plus."
  • "The automation could be better."
  • "However, this is a very critical environment, and if you do not enable other things, such as instant recovery or something similar, and you don't have the expertise, it can be painful for the customer."

What is our primary use case?

We are system integrators, also known as SIs. 

We deploy on-premises as well as in the cloud.

Customers who use it in the cloud use it for email, file storage, and backup. When used on-premises, it is used for applications and databases.

What is most valuable?

Veeam Backup Replication is secure. They have covered almost every aspect, both in terms of security and backup, and management.

Integration with various applications, such as on-premises laptops and desktop backups, as well as applications and databases, is excellent. Also, they've added cloud integration, which is a plus. 

The combination with Nutanix is admirable. It is very good.

It is easy to use. 

It is simple to learn while performing POCs or demonstrations.

What needs improvement?

The automation could be better. 

Automation is also available, but one customer recently requested a few types of automation that were not yet available, but they are working on it.

It is not 100 percent successful. POCs are being developed by a travel agency in Mumbai, and they are currently being improved.

In terms of automation, I believe they are adequate but not flawless. You can rate it a 3, or 4.

The infrastructure required for installation is still quite expensive. Even the deduplication part, which they promise up to 50%, you get 60, 70, or even 80% somewhere, but they promise 50%. If you specifically compare them to the data domain or some application appliances, you can say deduplication is not that mature. But, in a normal scenario, it is fine.

The support could be improved.

For how long have I used the solution?

I have been working with Veeam Backup & Replication for more than five years.

What do I think about the stability of the solution?

Veeam Backup Replication is a stable solution.

What do I think about the scalability of the solution?

The scalability is good. We have a customer who started with 10 licenses and has since grown to more than 30, or 50 licenses. They are also looking into another three or four branches.

We have more than 10 customers.

How are customer service and support?

Technical support is good, but I wouldn't rate it more than seven out of ten.

Support could be better, but it depends on what the issue is. We have some issues with the database and backup time or the backup window more specifically, sometimes there are backup failures.

Support could be improved, but that depends on the issue. We are having some issues with the database and backup time, or more specifically, the backup window; occasionally, we experience backup failure.

If you do the root analysis, you will find that these are the issues, and they will suggest ways to resolve the issue from the knowledge base.

Someone who has worked in that environment or understands backup replication technology can help, as can an L2 engineer. However, it will be more difficult for L1. He must escalate to support, and support will take three, four, or five days, depending on the severity of the issue and the nature of the call. 

If it is not a critical environment, and if only that option is enabled, I think this is a good solution. However, this is a very critical environment, and if you do not enable other things, such as instant recovery or something similar, and you don't have the expertise, it can be painful for the customer.

Which solution did I use previously and why did I switch?

We are working with Nutanix and Dell products for disaster recovery.

How was the initial setup?

The installation is simple and straightforward. Anyone who understands backup storage or product installation can understand this.

They have a sizing calculator and everything, once you enter that data and the retention period and everything, everything comes up with you.

The time it takes for installation and deployment is dependent on the recovery process. However, they have instant recovery, which will also take less than a minute. 

It's just adding up that specific storage. The research option for indexing is also good. If you know what you want to search you can search the catalog, and then copy/paste or download that image. If you want a proper file-level recovery, it will take some time. Specifically for virtual machines you want to completely revoke that machine, it only takes a minute or two, if that. 

Recovery is such an important part of any backup and recovery solution.

Because replication solutions include in-built licensing, you do not need to purchase a replication license separately, which is beneficial for Veeam.

We have completed approximately five large projects for enterprises with 1000 or more customers, 1000 or more end-users, or applications and databases. As a result, we needed seven to eight days to deploy and maintain everything with just one person.

What's my experience with pricing, setup cost, and licensing?

What they have in place for the licensing, is really good, which makes it easy to convince customers. 

It is a subscription license, and that is where every software solution is heading. The software subscription model can be once a year, or every three years, or every five years.

What other advice do I have?

Nutanix is capable of disaster recovery. Mine is a backup, but Veeam has the same capability, as does Mine, and is a hybrid of Veeam and Nutanix. Veeam is a different backup and replication software that we also used.

Definitely, I would recommend this solution. I have been working with Veeam for over five years. And I sold it to four or five customers in North India by myself. So, yes, we highly recommend Veeam.

I would rate Veeam Backup & Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Buyer's Guide
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Updated: February 2026
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.