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John Ilozor - PeerSpot reviewer
Business Development Executive at Digital Alliance Limited
Reseller
Top 5
A stable and scalable backup solution that has a good recovery data backup feature
Pros and Cons
  • "Recovery of backup data is the most valuable feature."
  • "The pricing model could be improved. It can be made cheaper."

What is our primary use case?

It is used both as a virtual server and a physical server for enterprise backup that run different applications.

How has it helped my organization?


What is most valuable?

Recovery of backup data is the most valuable feature.

What needs improvement?

The pricing model could be improved. It can be made cheaper. Also, Veeam should provide more training for the partners so that they are able to give better support to customers. In the next release, I want to see full integration with the cloud.

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October 2024
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For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

It is a stable solution. Stability depends on the implementation. If you make an error in implementation, the environment will not be stable once you get it right through an implementation; remember, it will be stable. Most of the time, the software is very stable; it's human usage and implementation. That's why it's important to do the proper gathering of information and proper assessment of the environment before you do anything.


What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight out of ten.

How are customer service and support?

Some renew, and some don't renew the support. Those who know the value of it will always renew it because if there's any issue, we can always go to the backend to get the system. After all, they're the experts on it.

How was the initial setup?

The initial setup is easy. I rate its setup phase an eight out of ten. The deployment does not take more than a week once you do the initial information gathering properly. Install it on a physical server, maybe Windows or Linux, then install the clients to this agent, in other sense, if there's any agent for it on the respective servers that need the agents.


What's my experience with pricing, setup cost, and licensing?

The pricing depends on the number of clients. We pay 10,00 USD per year. On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing an eight out of ten.


What other advice do I have?

It is recommended that those planning to use the solution follow the best practices for implementation. I rate the overall solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Fatai Akinwande - PeerSpot reviewer
Specialist Datacenter and Server at IHS Towers
Real User
Top 5Leaderboard
Offers enhanced security through encryption and high stability
Pros and Cons
  • "The encryption password is used to protect the backup files. Even if someone gains access to the backup job or files, they won't be able to utilize them without the password."
  • "There's a situation where VMs run on different locks. It's running on the VM while having a relationship with nearby solutions running on the same server and storage. This creates a bottleneck that needs to be eliminated."

What is our primary use case?

In terms of use cases, I'm very familiar with the environment and the platform. I've been using it for the past six years. I mainly rely on it to manage the users on the platform and resolve any issues they may encounter. If there's a problem beyond my expertise, I open a support case.

How has it helped my organization?

In terms of backup installation and business continuity, VM has been invaluable. There was a time when we had an issue with one of our systems, and Veeam became unavailable. This particular Azure machine is utilized in about six or seven countries. All I had to do was log into my Veeam account in that location, activate the Continuity and Recovery (CR) feature, and everyone could resume working. It involved changing the IP address or the capabilities of the application server since the assessment is based on the application server's availability in another location. The IP addresses would vary.

So, I informed the application department to make the necessary modifications, and they immediately restarted the system for use.

What is most valuable?

Security is one of the most valuable aspects. In VM Backup, encryption is enabled as well. Depending on your backup job, you can increase security by setting up encryption and assigning a password. 

The encryption password is used to protect the backup files. Even if someone gains access to the backup job or files, they won't be able to utilize them without the password.

What needs improvement?

In terms of improvement for VM, I believe we should focus on reducing data leakage and addressing a specific issue. There's a situation where VMs run on different locks. It's running on the VM while having a relationship with nearby solutions running on the same server and storage. This creates a bottleneck that needs to be eliminated. The efficiency of the solution should be improved.

For how long have I used the solution?

I have been using it for six years. We are currently using version 11 in our environment. It's located in a different place.

What do I think about the stability of the solution?

It's very stable. I would rate it as a nine.

What do I think about the scalability of the solution?

In terms of scalability, it is fantastic. I would give it an eight for scalability. Currently, we have around 500 users utilizing it for the HQ. We plan to expand the usage in the future.

I've recently tried using version 12. Although I haven't used it for long, I find it nice. I'm currently using it for one of our main offices at the HQ. It hasn't been fully deployed yet, but we're considering deploying it before the end of the year. The plan is to scale it within our HQ infrastructure because that's where we have the highest workload and need more information about different features available in version 12.

How are customer service and support?

The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me through the process of uploading the logs. They analyze the logs and most of the time, they are able to provide a solution. The log analysis is crucial in identifying any problems specific to our environment. Sometimes, there may be delays if the issue requires further investigation, but the engineers are proactive in communicating and resolving the problem in a timely manner. 

However, there might be instances where the problem lies with our internet connection, and in those cases, the support team may not be able to identify the issue solely through log analysis. In such situations, a remote session is highly beneficial as it allows them to have a deeper understanding of our environment, and combined with my own knowledge, it speeds up the analysis process and enables a prompt resolution. I appreciate the importance of a remote session in such cases as it facilitates faster analysis and helps in finding a timely resolution.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is very simple. I would rate my experience with the setup ten out of ten. I've been setting it up myself since 2015 for each of our countries. I handle remote activities and upgrades without needing to involve the team of engineers. It's a straightforward process, and I haven't encountered any difficulties.

What about the implementation team?

I work with my company's IT team to handle the deployment. It's done in-house. The deployment process takes around an hour. 

Typically, I discuss the deployment process with my manager or attend a meeting to discuss the solution and get approval. It's not a cumbersome process and is quite straightforward.

What's my experience with pricing, setup cost, and licensing?

I would give it an eight. The only problem we face is when our support expires, and we need to renew. If we're purchasing a new license, that's when difficulties arise.

There are no additional costs or hidden fees. It's a straightforward pricing structure.

Which other solutions did I evaluate?

We tried using Micro Focus. Veeam Backup & Replication provides us with more than what we actually need, especially because of the application solutions it offers. Micro Focus, on the other hand, only focused on backup without additional application features.

What other advice do I have?

In terms of stability and efficiency, I highly recommend it. I've already introduced it to two or three different companies where my colleagues work, although I'm not sure if they have already adopted and purchased it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
October 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
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Muhammad Ibtehaj - PeerSpot reviewer
Senior Technical Pre-Sales Manager at Arcana Info
Real User
Top 5Leaderboard
Customizable with good forecasting capabilities and a nice dashboard
Pros and Cons
  • "The solution offers a very straightforward setup."
  • "The pricing is very high."

What is our primary use case?

Veeam ONE is for dashboarding purposes. Veeam ONE has the ability to forecast how the infrastructure will be working in the future. You can visualize how you manage your resources or forecast storage. Veeam ONE can also forecast the usage of servers or the lifecycle of servers. It can tell you how your server's working currently and if you use X in the future, how many servers you require for new deployments. 

What is most valuable?

It's very useful, customizable, and scalable.

It's good for forecasting future needs.

The dashboard has been very useful. It has good reporting on offer. 

The solution offers a very straightforward setup. 

It's stable. 

What needs improvement?

There aren't really any areas for improvement. 

The pricing is very high. 

For how long have I used the solution?

I've been working with the solution for about five years. 

What do I think about the stability of the solution?

The scalability is very good. I'd rate it nine out of ten. It's easy to expand.

We have five to ten users on the product right now. They monitor 500 or 600 users from the dashboard. 

How are customer service and support?

I haven't used technical support. I haven't had any issues. I've been able to manage everything so far. 

How was the initial setup?

The setup is very simple and straightforward. That said, it can get complex once you add servers. It takes time to sync the server, for example.

It takes one to two hours to deploy the solution.

The whole process is very simple. You just click next, next, next, and you are done. 

What was our ROI?

The stability is good. In a previous version, the stability was good, however, in the newer version, it is working properly. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What's my experience with pricing, setup cost, and licensing?

It's an expensive solution. Clients sometimes wonder why they pay so much if they only want reporting. 

Users can choose between monthly and yearly pricing. 

What other advice do I have?

It is a very good product; however, it's expensive. I'd rate it nine out of ten based on the capabilities and value we get out of it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager of Information Systems at a computer software company with 10,001+ employees
Real User
Steady, scalable, and works well for daily backups and replicating a large chunk of data
Pros and Cons
  • "WAN Accelerator helps tremendously with replicating our data because we have a large chunk of data that gets replicated between our two facilities."
  • "The SME that helped us with the implementation would probably have more insight because he used it way more than we have. We just use it for making sure that our backups are done daily, and the replications are being performed between sites. We haven't had any issues at all with it other than the fact that there is a slight process to acquire additional licenses if we want to expand our number of hosts. That's because it is based on the number of cores and threads that are used."

What is our primary use case?

We use it at our site for our nightly backup and for disaster recovery (DR) replication to another site. So, we use WAN Accelerator. We use scheduled copies to another datastore, and then, of course, we do it for our backups for SQL servers and other servers.

What is most valuable?

WAN Accelerator helps tremendously with replicating our data because we have a large chunk of data that gets replicated between our two facilities. We're getting ready to purchase Nimble Storage that has Veeam integration, and it is supposed to improve our replication even more.

What needs improvement?

The SME that helped us with the implementation would probably have more insight because he used it way more than we have. We just use it for making sure that our backups are done daily, and the replications are being performed between sites. We haven't had any issues at all with it other than the fact that there is a slight process to acquire additional licenses if we want to expand our number of hosts. That's because it is based on the number of cores and threads that are used. 

For how long have I used the solution?

I have been using this solution for three or four years.

What do I think about the stability of the solution?

So far, it has been pretty steady and stable. I haven't run into any type of issues with it.

What do I think about the scalability of the solution?

It is scalable. What they definitely don't recommend is running it off a virtual machine rather than its own physical machine, but then we have some replication servers that we use for VM. So, the actual Veeam installation is set up on a physical Dell server, and then it is almost like they are sub engines. You would use these other processes to kick off the replication for whatever you want to be replicated to your DR. So, it is not all functioning from a single server. We have like three or four of those forms of replications.

How are customer service and technical support?

The tech support and the training are pretty good. I sent one of my former employees, who was an intern and also my main Veeam administrator, for the training. He said it was very technical, and there was a lot to digest. He couldn't just do a transfer of knowledge because someone would have to go through that program to get a good understanding of how the solution works. He had gone through a lot of reference documents that came from it, and based on his feedback, it was pretty good.

Which solution did I use previously and why did I switch?

We used to have Symantec Netbackup, and we replaced it with Veeam. Symantec Netbackup was clunky in terms of the upgrades. The other issue was that you couldn't throttle the replication bandwidth. 

It had the capability of doing a DR replication, but if you fall a couple of versions behind, there was no gradual update. If you fell behind by four versions or something like that, it was a nightmare trying to get it upgraded to the latest version. We had to have a consultant come in who worked with Dell but was intimate with Symantec products. He had to spend a week or two weeks with us to go through that upgrade process. It was more designed for backup to tape, and that was the main function for which we were using it. When we decided to go away from backup to tape and we wanted to do site-to-site replication, we didn't think that it had that inline capability. It was also costly.

How was the initial setup?

From my understanding it was straightforward. A colleague in one of our other facilities was more intimate with the solution. Basically, we bought a physical box. It was a Dell box that had storage on it. It was our main Veeam backup server that handled the replications because it was used to store the backups. So, we didn't back up to tape. We back up to disk, and it replicates to the DR disk. Setting that up wasn't a problem. 

We also had to expand our local backup by using an additional span and then configuring that in order to work with Veeam as well. We didn't have any issues with it. 

In terms of maintenance, we only assign one person who manages it. So, it is a part of his daily tasks. This person looks for success and failure, and, if needed, kicks off a backup that failed. He also does the quarterly review to make sure that it is up to date and addresses any replication issues. 

What other advice do I have?

If you are trying to replace an existing solution, you need to map out how to integrate Veeam while not impacting the current backup. That's what we did. We had to look at how do we continue our Symantec backups while implementing our Veeam. We slowly graduated at it. 

If you are doing any replication with Veeam, you need to determine the tier of the replication to a DR site. We broke out our SAN datastore so that the storage for what we would consider critical backups are done from a different datastore versus the entire SAN. Instead of implementing it first and then trying to change everything around, we did a lot of such pre-work prior to implementing it.

One of the things that Veeam doesn't like is a major change. In such a case, you will lose your data points or restore points. This means that if you've done 14 restore points and you go and make some major change to it, it could break that 12 restore point chain, and now you basically have to start all over again.

I would rate Veeam Backup & Replication a nine out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at SLIC
Real User
Top 20
Offers easy-to-navigate features but needs improvement in technical support
Pros and Cons
  • "The tool provides an easy-to-navigate feature of all the functionalities it has for its users."
  • "There are certain shortcomings associated with the virtualization infrastructure."

What is our primary use case?

My company uses Veeam's available tools on an on-premises model. We don't have a cloud workload. We aim for the on-premises replication and backup application through Veeam.

Veeam ONE is used as a backup for all of our critical workloads. My company also does the replication part with DR. Veeam ONE, which is used for centralized monitoring and for all the workloads, so it will give us some kind of capacity planning and performance recommendations.

What is most valuable?

The most valuable feature of the solution stems from the fact that the replication part can be managed with some kind of automatic switchover capabilities as well, which is a good feature available compared with other products. We won't have to deal with the servers with different IPs that are segmented since Veeam ONE automatically takes care of it. We can also do a switchover from primary DB to DR or DR to primary DB, and it is somewhat very easy and user-friendly, especially if you compare it with other products. The tool provides an easy-to-navigate feature of all the functionalities it has for its users.

What needs improvement?

There are certain shortcomings associated with the virtualization infrastructure. If it is possible to have some kind of infrastructure that provides application visibility, then it can be a huge advantage for the users.

I would like to expand a total maintenance solution for the infrastructure side which can include applications, storage, and everything. Veeam ONE will be confined to some VM resource-level solutions, but I think it needs to grow beyond that.

I want the product to be available at a cheaper rate.

For how long have I used the solution?

I have been using Veeam ONE for more than four years. I am a customer of the tool. I think my company uses Veeam ONE 7.0, which is the latest version of the product.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a six out of ten. Introducing a cloud version of the tool can increase its scalability.

Only the administration people use Veeam ONE, which consists of around two or three people.

The product is used on a daily basis.

There is no plan to increase the number of users associated with the product.

How are customer service and support?

There are no immediate technical certified people in Sri Lanka. Support is very difficult. Certified people are not available to provide support services. I rate the tool's support services as a three out of ten.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

Currently, our company uses Barracuda Spam Filter and Barracuda Email Security Gateway. My company also uses an open-source ESP tool for email security. I have experience with Commvault and Veritas.

How was the initial setup?

On a scale of one to ten, where one is difficult, and ten is easy to set up, I rate the product's initial setup phase a seven out of ten. With the configuration part, the lack of technical people, like engineers or local engineers, to do the setup part is an issue, and it is the only difficulty that we have come across.

During the product's deployment phase, there are a few configuration issues while doing certain kinds of activities.

The solution is deployed on an on-premises model.

The solution can be deployed in one or two days.

One person can deploy the solution.

What was our ROI?

I think the tool saves us time and effort when doing any type of activity.

What's my experience with pricing, setup cost, and licensing?

On a one to ten scale, where one is very cheap and ten is very expensive, I rate the price as a five out of ten.

Which other solutions did I evaluate?

I evaluated Veeam ONE against Commvault. Veeam ONE's replication capability is better than that of Commvault.

What other advice do I have?

The product has improved data management tasks, especially in the area of capacity planning. The capacity planning provides suggestions on which VMs where oversizing is required or whether there is under sizing that is required.

The analytics capabilities have helped our company's decision making processes since based on the tool's capacity planning feature, we will know what will be the resource consumption. Based on the resource consumption part, we can decide whether we need to go in with another resource allocation or do we need some kind of a hardware upgrade. It is possible to have an initial budget allocation based on the usage of the resources.

I am satisfied with the product.

I rate the tool a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Mike Kokolakis - PeerSpot reviewer
Software Developer at ADMIN - Mike Kokolakis
Real User
Top 10
A reliable and easy-to-use product with good online documentation
Pros and Cons
  • "The tool's stability is good."
  • "The cost of the product is an area that would prevent me from using it in the future."

What is our primary use case?

I use the solution in my company mainly as a server backup for Windows Server.

What needs improvement?

The cost of the product is an area that would prevent me from using it in the future. The aforementioned area needs to be considered for improvement.

For how long have I used the solution?

I have experience with Veeam Data Platform for three to four years.

What do I think about the stability of the solution?

The tool's stability is good.

What do I think about the scalability of the solution?

The tool's scalability is good, but it can get very pricey. 

I personally use the product for around ten endpoints, a couple of servers, and VMs.

How are customer service and support?

I haven't used the solution's technical support since it provides good online documentation.

How was the initial setup?

The product's initial setup phase was not the easiest one I have dealt with recently. It has some level of complexity to it. It is good that the tool has built-in ransomware protection. The tool protects workloads on Azure, Blue Prism Cloud, and AWS.

The product's installation phase was okay.

The solution can be deployed in a few steps. It's not the type of product that you set up, and forget about it since it needs some more steps to get it started. It is important that the tool remains reliable. Some other backup solutions provide the backup features, and then you have to get back to them every week and sometimes every day to make sure that nothing has stopped it from working.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

Which other solutions did I evaluate?

Compared to the other solutions in the market, I chose Veeam Data Platform since I knew that it was one of the top products. The product also offers a community that I wanted to try.

What other advice do I have?

In terms of data recovery, I use the tool to back up servers and VMs. It is a reliable and easy-to-use tool.

The security features offered by the product are good.

The ease of use when deploying and managing the product is not difficult, especially when you become familiar with Veeam's interface and the way things are organized. In general, the tool is not very complex, especially if we consider the aforementioned aspects.

I think Veeam is one of the two or three best solutions in the market, but users have to balance the course and the things they want to do with the product. One needs to be ready with the resources needed to maintain and keep it even working. It is better to be set up and maintained by an experienced technician.

I rate the tool an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Steve McClendon - PeerSpot reviewer
System Administrator at a mining and metals company with 1,001-5,000 employees
Real User
Top 20
Easily leverages backups for replication purposes
Pros and Cons
  • "The features I find most valuable are probably the VMware snapshot backups and the Veeam replication. Their replication is very good. It can easily be used for disaster recovery in a number of situations."
  • "They need a better solution for backend storage."

What is our primary use case?

Our primary use for Veeam Backup & Replication is for enterprise backups and replication.

It's used pretty heavily by us.

What is most valuable?

The features I find most valuable are probably the VMware snapshot backups and the Veeam replication. Their replication is very good.

It can easily be used for disaster recovery in a number of situations.

I don't know how it would compare to Zerto, for example, but considering that it can leverage backups for replication purposes, this makes it superior to either a backup product or a replication product. The fact that you can mix and match, for example, you can replicate off of a backup or off of a backup copy somewhere else, or off of the source machine directly, makes it superior for me.

What needs improvement?

In terms of what could be improved, they need a better solution for backend storage. Other backup products that I've used, like Commvault, have at least a disc based backup. If you don't have a D duplicating appliance, like Commvault who has its own duplication engine, it's doing its best to duplicate data going into the repository. Veeam is not very good at that. There is some level of data reduction, but it's not much. So if your backup targets don't have a good D duplication data reduction, it's a problem because you just create massive amounts of data on the backend.

What do I think about the stability of the solution?

I like that you can use any kind of disc target and you can use any kind of high speed fiber channel as backend.

What other advice do I have?

On a scale of one to 10, I would say that Veeam Backup & Replication is one of the best, so I'd probably give it a nine. There is not one perfect backup product and I think one of the challenges with Veeam is the lack of clients. Meaning, we have certain older systems that there is no Veeam client for, and there's no incentive for Veeam to make the client for it. But it does VMware backups very well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
OmobolajiOlaloku - PeerSpot reviewer
Senior Enterprise System Engineer at a financial services firm with 5,001-10,000 employees
Real User
Top 5
Intuitive, easy to use, and provides excellent backup features
Pros and Cons
  • "The backup features are valuable."
  • "The product must be able to perform different types of backups."

What is our primary use case?

I use the solution to manage virtual machines.

What is most valuable?

The backup features are valuable. Veeam is a good application. It is easy to use and intuitive. I do not have any complaints. I prefer using Veeam because it can back up virtual machines.

What needs improvement?

The product must be able to perform different types of backups.

For how long have I used the solution?

I have been using the solution for a year.

What do I think about the stability of the solution?

I rate the tool’s stability a nine out of ten.

What do I think about the scalability of the solution?

The tool is easy to scale. It is very straightforward. The solution is required for all tiers of businesses. It can be used for the critical machines in our environment. However, small and medium businesses may not be able to afford it.

How are customer service and support?

The support team must improve the response time.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The price is a bit high. The tool could be cheaper.

What other advice do I have?

I will recommend the tool to others. Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.