My company uses the solution as a backup for Veeam images and databases.
Manager implementation at XENOTTABYTE
A cost-effective backup solution for your virtualized environment
Pros and Cons
- "The tool is a stable backup solution."
- "The product’s stability has certain issues and needs to be improved. The solution’s pricing could be also cheaper."
What is our primary use case?
What is most valuable?
The tool is a stable backup solution.
What needs improvement?
The product’s stability has certain issues and needs to be improved. The solution’s pricing could be also cheaper.
For how long have I used the solution?
I have been using the product for more than five to six years. I use the tool’s latest version.
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What do I think about the stability of the solution?
I would rate the solution’s stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the solution’s scalability an eight out of ten. We haven’t encountered any issues with respect to scalability. There are around 22 users for the solution in our company.
How are customer service and support?
Veeam’s support is good and fast.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Commvault and Microsoft solutions. We switched to Veeam because of better licensing and pricing.
How was the initial setup?
The solution’s setup was easy and straightforward. The deployment took one to two weeks to complete. We deployed the backup solution and integrated it with the Veeam infrastructure, and took the backup.
What about the implementation team?
The tool’s deployment was done in-house.
What's my experience with pricing, setup cost, and licensing?
The tool’s licensing is yearly and flexible. I would rate the solution’s pricing a seven out of ten.
What other advice do I have?
I would rate the overall solution an eight out of ten. The tool only requires one engineer for its maintenance. Veeam is a cost-effective solution for your virtualized environment.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
IT Manager at Mada Insurance
Straightforward installation, useful user interface, and integrates well
Pros and Cons
- "Veeam Backup Replication's most valuable features are the ease of use, good integration with others solutions, such as Oracle ERP, and by using the UI you can create and achieve operations you want to do."
- "Veeam Backup Replication could improve by making the monitoring system free. If I would like to have any monitoring system by Veeam I have to purchase it. It should come free with the solution. They should provide a monitoring system to make the work easier and smooth."
What is most valuable?
Veeam Backup Replication's most valuable features are the ease of use, good integration with others solutions, such as Oracle ERP, and by using the UI you can create and achieve operations you want to do.
What needs improvement?
Veeam Backup Replication could improve by making the monitoring system free. If I would like to have any monitoring system by Veeam I have to purchase it. It should come free with the solution. They should provide a monitoring system to make the work easier and smooth.
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately
What do I think about the stability of the solution?
The stability of Veeam Backup Replication is good.
What do I think about the scalability of the solution?
Veeam Backup Replication is a scalable solution.
How are customer service and support?
The support from Veeam Backup Replication could improve.
I rate the support from Veeam Backup Replication a four out of five.
Which solution did I use previously and why did I switch?
Veeam Backup Replication is built for a virtual environment. I have used other solutions, such as Data Domain and which is used for the backup of the networks or other areas. I have found it a more difficult application to use. It can be even more difficult if you need to write a script for anything you would like to do. Veeam Backup Replication there are not any difficulties.
I prefer Veeam Backup Replication.
How was the initial setup?
The initial installation of Veeam Backup Replication is extremely simple.
What's my experience with pricing, setup cost, and licensing?
The price of Veeam Backup Replication is reasonable. It is not inexpensive nor is it expensive, it is in the middle range compared to other solutions. There can be additional costs for addons.
What other advice do I have?
I would advise others that the implementation of Veeam Backup Replication is straightforward and it is a great solution. I recommend Veeam Backup Replication to others.
I rate Veeam Backup Replication a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Administrator at Ulbrich Of California, Inc.
Useful dashboards, reliable, and beneficial report
Pros and Cons
- "The most valuable features of Veeam Backup Replication are ease of use, dashboards, and reporting."
- "The replicating from Veeam Backup Replication to Azure cloud could be improved."
What is our primary use case?
We are using Veeam Backup Replication for daily backups and disaster recovery.
What is most valuable?
The most valuable features of Veeam Backup Replication are ease of use, dashboards, and reporting.
What needs improvement?
The replicating from Veeam Backup Replication to Azure cloud could be improved. Situation:seeding large amounts of data from veeam to azure. I opened up a ticket because there is no clear cut documentation (Steps) on how to do so. they have pieces of the process in different articles with different headings. i opened up a ticket and it was like i was the first customer to ask for this. seeding is when you have slow to medium bandwidth and need to offload the data locally then send it to azure. with some help from support i had to put together my own notes from alot of trial and error from ordering the wrong type of box from azure to completing the process once i actually got the data uploaded to azure. i just feel like they didn't do good job in documenting how to seed data to azure properly
For how long have I used the solution?
I have been using Veeam Backup Replication for a year and a half.
What do I think about the stability of the solution?
Veeam Backup Replication is stable.
What do I think about the scalability of the solution?
The scalability was good, it met what was in the marketing of the solution.
How are customer service and support?
The support from Veeam Backup Replication has been very good, it was excellent.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
I would advise others the solution is straightforward. We used a third-party demo that was simple for the services. The overall support and services are good. However, the Azure integration difficulties for cloud replication need to be fine-tuned in terms of knowledge-based.
I rate Veeam Backup Replication a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CIO at SERVA SERVICIOS ESPECIALIZADOS INFORMATICOS SA
In one scenario, we started with 2,000 users and scaled up to 24,000
Pros and Cons
- "Veeam is highly scalable. In one scenario, we started with 2,000 users and scaled up to 24,000."
- "All our customers would like a cheaper license and more flexible deployment."
What is our primary use case?
The use cases vary because we work for several clients and deploy different solutions for each. Some of our customers have upwards of 5,000 users. But generally speaking, we use Veeam for copying databases and storage.
We use Veeam, Veritas, or Commvault for simple security and second-level storage. We might use Oracle and different kinds of databases for replication and database storage with built-in replication.
What needs improvement?
All our customers would like a cheaper license and more flexible deployment
For how long have I used the solution?
We've been using Veeam for four or five years.
What do I think about the scalability of the solution?
Veeam is highly scalable. In one scenario, we started with 2,000 users and scaled up to 24,000.
How are customer service and support?
I have a team of consultants who provide support, and we are Veeam-certified too, but we sometimes need help with certain customers and deployments. It's very complex, and we need more time than we expect, but it's working.
How was the initial setup?
The optimized installation takes two and a half hours, and then the total deployment takes more than a month and a half.
What's my experience with pricing, setup cost, and licensing?
Customers would rather have a standard license than a subscription because they prefer an OPEX solution over a CAPEX. They prefer to buy the solution with the solution and support for five or 10 years.
What other advice do I have?
I rate Veeam nine out of 10. Veeam is one of the best solutions. We are using it with customers that have 13 seats and 1,500 servers with varying technologies, including Windows and Linux databases, different interfaces, Citrix solutions, etc. We've been recommending it to our customers for the last two years.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
Stable, easy to install and user-friendly
Pros and Cons
- "I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the engineers yet."
- "The ability to do more backups should be addressed."
What is our primary use case?
I am using the latest version of the solution.
We use the solution for backing up data to disk.
What is most valuable?
The solution is very user-friendly.
There are no surprises when it comes to the licensing, as we are not on the front-end TV licensing model.
What needs improvement?
The ability to do more backups should be addressed. This process would require us to increase the storage or do concurrent backups on tapes, necessitating changing the number of drives that can be used to write on tapes.
For how long have I used the solution?
I have been using Veeam Backup & Replication for the past four or five years.
What do I think about the stability of the solution?
It's a very good solution. I would recommend it. It's stable and I have not had any issues with it. An issue which we might encounter would involve us running out of space on the tapes. To me, the solution is perfect for use.
How are customer service and support?
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the engineers yet. That's the best thing about it.
Which solution did I use previously and why did I switch?
Prior to going with the solution, I used NetBackup.
How was the initial setup?
Installation is easy and even the management of features is. I rate installation as an eight-point-five or nine out of ten for its ease of use.
What about the implementation team?
The installation was through a third party. It was handled by one of our partners.
What's my experience with pricing, setup cost, and licensing?
There are no surprises when it comes to the licensing, as we are not on the front-end TV licensing model.
When I did a tech refresh, we took out a subscription for the coming five years.
What other advice do I have?
The regulations require that we hold onto the data for several months, so we do the feedback that's on Sands and then move it on tapes. This is why we need to move feedback from the disks to the tapes.
I was pretty surprised by the compression rate, because it does a pretty good job. I would say the only disadvantage that I have on my end is the fact that we are limited in the number of backups that can be run concurrently, in respect of backup tapes, because this is limited by the number of clouds. This is not a commentary on the solution itself, as it has more to do with infrastructure.
The number of backups that can be done concurrently is dependent on our attached hardware. Solution-wise, I would rank the solution as being up there with the best.
As we are responsible for our Veeam backups and service, I would say that the solution is being used by the whole company, around 40 people.
I would definitely recommend this product to others.
I rate Veeam Backup & Replication as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at Cerberus IT Solutions
Scalable, reliable, and consistent
Pros and Cons
- "The solution just works consistently. I never have issues with it."
- "I have issues with the licensing."
What is our primary use case?
The solution is primarily used for disaster recovery, replication, and stacking up all the endpoints using the product's endpoint component.
What is most valuable?
Setting up the replication is very simple.
The solution just works consistently. I never have issues with it.
The product is stable.
The scalability is excellent.
What needs improvement?
I have issues with the licensing.
The solution isn't ideal for small companies or systems. It's much more geared towards larger entities.
For how long have I used the solution?
I've been dealing with the solution for eight years.
What do I think about the stability of the solution?
The stability is excellent. The solution just runs. There are no bugs or glitches. It doesn't crash or freeze It's extremely reliable.
What do I think about the scalability of the solution?
The scalability has been great. I can pretty much do whatever I need to. The problem is the licensing. Scalability equals licensing and that costs quite a bit.
The solution is best for businesses that are larger - those that have got multiple systems, and by that I mean about 20-plus systems, that need to be protected.
How are customer service and support?
I have no issues with technical support. They have been helpful and responsive and I am satisfied with the level of service I get.
How was the initial setup?
The initial setup of it has a learning curve that is a little bit steep, however, you quickly get a hang of it.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive, and that becomes an issue if you need to scale. Costs add up quite quickly. At the end of the day, it doesn't matter how good your product is, if it's not affordable, you're not going to get people behind it.
What other advice do I have?
I'm an end-user.
My company uses both private cloud and on-premise deployment models.
The solution is a very good product for what it does.
I'd rate the product at a nine out of ten.
If this is a good solution or not for a company depends on the company size and what it wants to achieve. If your company is about 15 to 20 people and you just need to have backup and recovery and not have to worry about 24/7 uptime, then I wouldn't recommend Veeam for you. However, if you need something that is up 24/7 and you can quickly recover, then I would say go with Veeam. For big systems, I'd say you'd go with Veeam, and that it works best as an onsite system. When you start moving to the cloud, and when you need to back up the data for the company, you've got other systems that also can handle it.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Information Security Consultant at Future Telecom
A flexible and user-friendly backup solution
Pros and Cons
- "This solution is very flexible and user-friendly — it's very good. It's very good with our virtual and physical infrastructure."
- "There's a lot of room for improvement surrounding the backup process."
What is our primary use case?
We use this solution to backup and replicate our visualized and physical infrastructure. We use it to take backups on a daily/monthly basis; to take snapshots for disaster recovery; for application-aware processing.
Veeam Backup and Replication is mainly used by our IT team but we have a Veeam Backup Agent deployed on all of our workstations to make backups for end-users. In total, there are roughly 60-65 people using this solution in our company.
For maintenance, we only require two engineers and a manager.
What is most valuable?
This solution is very flexible and user-friendly — it's very good. It's very good with our virtual and physical infrastructure.
What needs improvement?
They need to improve the reporting. There is something called Veeam ONE Reporting — it's a separate module altogether. It's not included in the Veeam Backup and Replication bundle; it has to be purchased separately.
There's a lot of room for improvement surrounding the backup process. Searching through folders is complicated; customization involving backups is lacking. For instance, if I want to backup a particular server and store it in another repository, I have to first define a repository then I have to create a policy. Next, I have to execute the policy. It's not as if I just snap my fingers and it works — no. You need to build it and put that intelligence inside of it in order for it to act intelligently.
In addition, it should be more flexible when it comes to customizing policies.
For how long have I used the solution?
I have been using Veeam Backup & Replication for roughly two years.
How are customer service and technical support?
The technical support is very slow — their response time is very slow.
If I raise a ticket, they should quickly respond. Their first response is very slow; they work on their own sweet time. For instance, four days ago I reached out to technical support with an issue; only last night did they respond — they sent me an email asking me for our logs. The response time is very slow. It took almost four days for them to even respond. After I've uploaded the logs, they'll review them and come back with their findings. In other words, it takes roughly eight to 10 days just to understand the case — that's really bad.
On a scale from one to ten, I would give their support a rating of zero.
How was the initial setup?
The initial setup was very straightforward; however, the configuration was not straightforward. After it's set up, you then need to build it. Think of it like making a pizza: first, you need to make the dough; then you need the proper ingredients; then you need to preheat the oven to the proper temperature — it's a precise process.
What's my experience with pricing, setup cost, and licensing?
We pay on an annual basis. We pay roughly $12,000 for our software subscription.
What other advice do I have?
I would recommend Veeam Backup & Replication to others. Overall, on a scale from one to ten, I would give this solution a rating of eight. The only issue I have is with their technical support; otherwise, it's a great product.
We chose Veeam because, according to Gartner and multiple reports, it's the number one product for virtualized infrastructure. We got the demo and began a POC on a couple of servers. It was good for performing backups, etc., but it's not about the product. The product is good, it's the service after the sale that you have to look out for. After the sale is complete, the service and support are what matters. This can make or break a product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Technical Consultant at a tech services company with 51-200 employees
Has a straightforward migration process and good backup functionalities
Pros and Cons
- "Nearly all of Veeam's features are beneficial, particularly standard backup functionalities, application-specific backup capabilities, and the ability to create backups in Azure and our data center for disaster recovery purposes."
- "They could improve the product's response times for technical support and enhance support for newer hypervisors."
How has it helped my organization?
The product has significantly streamlined operations for our clients, simplifying their data management and enhancing protection measures.
What is most valuable?
Nearly all of Veeam's features are beneficial, particularly standard backup functionalities, application-specific backup capabilities, and the ability to create backups in Azure and our data center for disaster recovery purposes.
What needs improvement?
They could improve the product's response times for technical support and enhance support for newer hypervisors.
For how long have I used the solution?
I've been working with Veeam Data Platform for about 11 years now
What do I think about the scalability of the solution?
Once users become familiar with Veeam's operation, scalability is straightforward. There's a learning curve, but it's manageable.
How are customer service and support?
The technical support services are good. However, the response time could be better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In addition to Veeam, we have migrated clients from competitors such as Dell Backup (formerly Tivoli Storage Manager), Spectrum Protect (TSM), and Arcserve to Veeam.
How was the initial setup?
The product migration is generally a straightforward process. We assist with the initial setup as part of our service offerings. Setup times vary based on the environment, but typically, we can complete the initial setup within a day. Additional time may be spent configuring backup policies, discussing recovery point objectives (RPOs), and versioning requirements.
What other advice do I have?
We recommend Veeam to a wide range of businesses, from small enterprises to large corporations. Veeam products are generally user-friendly, although navigating through logs may occasionally be necessary, it's not overly complex.
I rate it an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: Jul 10, 2024
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