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Arsalan Orayedh - PeerSpot reviewer
Service Delivery Engineer at Gulf Air
Real User
Top 10
Easy to use and has an efficient technical support team
Pros and Cons
  • "It integrates easily with third-party solutions compared to other vendors."
  • "Its import and export processes for information and policies could be better."

What is our primary use case?

We use the solution to back up all our products, like Exchange, SharePoint, Linux, Windows, Oracle, and SQL.

What is most valuable?

The solution has a user-friendly interface.

What needs improvement?

The solution's admin scheduling scripts need improvement. Also, import and export processes for information and policies could be better.

For how long have I used the solution?

I have been using the solution for six months.

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March 2025
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What do I think about the stability of the solution?

I rate the solution's stability as a nine.

What do I think about the scalability of the solution?

I rate the solution's scalability as a nine.

How are customer service and support?

The solution's customer support team is responsive and efficient. It resolves the issues promptly.

Which solution did I use previously and why did I switch?

We have used IBM TSM and Symantec NetBackup before. In comparison, the solution is simple to use, integrates well with third-party solutions, and has dedicated technical experts.

What other advice do I have?

I rate the solution as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
John Ilozor - PeerSpot reviewer
Business Development Executive at Digital Alliance Limited
Reseller
Top 5
A stable and scalable backup solution that has a good recovery data backup feature
Pros and Cons
  • "Recovery of backup data is the most valuable feature."
  • "The pricing model could be improved. It can be made cheaper."

What is our primary use case?

It is used both as a virtual server and a physical server for enterprise backup that run different applications.

How has it helped my organization?


What is most valuable?

Recovery of backup data is the most valuable feature.

What needs improvement?

The pricing model could be improved. It can be made cheaper. Also, Veeam should provide more training for the partners so that they are able to give better support to customers. In the next release, I want to see full integration with the cloud.

For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

It is a stable solution. Stability depends on the implementation. If you make an error in implementation, the environment will not be stable once you get it right through an implementation; remember, it will be stable. Most of the time, the software is very stable; it's human usage and implementation. That's why it's important to do the proper gathering of information and proper assessment of the environment before you do anything.


What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight out of ten.

How are customer service and support?

Some renew, and some don't renew the support. Those who know the value of it will always renew it because if there's any issue, we can always go to the backend to get the system. After all, they're the experts on it.

How was the initial setup?

The initial setup is easy. I rate its setup phase an eight out of ten. The deployment does not take more than a week once you do the initial information gathering properly. Install it on a physical server, maybe Windows or Linux, then install the clients to this agent, in other sense, if there's any agent for it on the respective servers that need the agents.


What's my experience with pricing, setup cost, and licensing?

The pricing depends on the number of clients. We pay 10,00 USD per year. On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing an eight out of ten.


What other advice do I have?

It is recommended that those planning to use the solution follow the best practices for implementation. I rate the overall solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Veeam Data Platform
March 2025
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
reviewer2040924 - PeerSpot reviewer
Director of Computing, Biostatistics at a healthcare company with 5,001-10,000 employees
Real User
Top 20
Multiple cloud backup capability, reliable, and scales well
Pros and Cons
  • "The most valuable feature of Veeam Backup & Replication is that we can back up in-house and multiple cloud providers' storage."
  • "The more features the solution has the more complex it can be to set up. Veeam Backup & Replication can be complex."

What is our primary use case?

We use Veeam Backup & Replication to back up our virtual machines in the VMware environment.

What is most valuable?

The most valuable feature of Veeam Backup & Replication is that we can back up in-house and multiple cloud providers' storage.

For how long have I used the solution?

I have been using Veeam Backup & Replication for approximately five years.

What do I think about the stability of the solution?

Veeam Backup & Replication is a stable solution.

What do I think about the scalability of the solution?

We are a small department in the company and the scalability has been fine for our needs. In my team, we have approximately 80 people. Our whole organization has approximately 5,000 employees.

How are customer service and support?

We have not contacted the support often, the solution has been operating well.

How was the initial setup?

The more features the solution has the more complex it can be to set up. Veeam Backup & Replication can be complex. 

What's my experience with pricing, setup cost, and licensing?

The price of Veeam Backup & Replication is high and that is why I am choosing an alternative.

What other advice do I have?

Veeam Backup & Replication is the market leader in storage backups.

My advice to others is if you are not going to use all the features of Veeam Backup & Replication then use a less expensive solution that can fit the use case.

I rate Veeam Backup & Replication an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Roopesh Mohabeer - PeerSpot reviewer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
Real User
Top 10
Stable, easy to install and user-friendly
Pros and Cons
  • "I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the engineers yet."
  • "The ability to do more backups should be addressed."

What is our primary use case?

I am using the latest version of the solution. 

We use the solution for backing up data to disk. 

What is most valuable?

The solution is very user-friendly. 

There are no surprises when it comes to the licensing, as we are not on the front-end TV licensing model. 

What needs improvement?

The ability to do more backups should be addressed. This process would require us to increase the storage or do concurrent backups on tapes, necessitating changing the number of drives that can be used to write on tapes. 

For how long have I used the solution?

I have been using Veeam Backup & Replication for the past four or five years. 

What do I think about the stability of the solution?

It's a very good solution. I would recommend it. It's stable and I have not had any issues with it. An issue which we might encounter would involve us running out of space on the tapes. To me, the solution is perfect for use. 

How are customer service and support?

I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the engineers yet. That's the best thing about it.

Which solution did I use previously and why did I switch?

Prior to going with the solution, I used NetBackup.

How was the initial setup?

Installation is easy and even the management of features is. I rate installation as an eight-point-five or nine out of ten for its ease of use. 

What about the implementation team?

The installation was through a third party. It was handled by one of our partners. 

What's my experience with pricing, setup cost, and licensing?

There are no surprises when it comes to the licensing, as we are not on the front-end TV licensing model.

When I did a tech refresh, we took out a subscription for the coming five years. 

What other advice do I have?

The regulations require that we hold onto the data for several months, so we do the feedback that's on Sands and then move it on tapes. This is why we need to move feedback from the disks to the tapes. 

I was pretty surprised by the compression rate, because it does a pretty good job. I would say the only disadvantage that I have on my end is the fact that we are limited in the number of backups that can be run concurrently, in respect of backup tapes, because this is limited by the number of clouds. This is not a commentary on the solution itself, as it has more to do with infrastructure.

The number of backups that can be done concurrently is dependent on our attached hardware. Solution-wise, I would rank the solution as being up there with the best.

As we are responsible for our Veeam backups and service, I would say that the solution is being used by the whole company, around 40 people.

I would definitely recommend this product to others.

I rate Veeam Backup & Replication as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1184310 - PeerSpot reviewer
Director at a printing company with 11-50 employees
Real User
Provides automated recovery verification for both backups and replicas
Pros and Cons
  • "It's relatively easy to use and the ability to recover in a short period of time has been great."
  • "Even though the speed has improved over the years, I think that there are some instances where it still takes a while."

What is our primary use case?

I'm actually a consultant, so I deploy it for my customers — quite a few of them.

Our clients are partly interested in backing up their application servers and their environment — that's the first priority. Some of our clients have gone a bit further into remote disaster recovery, off-site disaster recovery. They replicate to another location for those purposes.

Our clients are small to medium-sized companies.

What is most valuable?

There are a few of them. It's relatively easy to use and the ability to recover in a short period of time has been great — I think that works quite well. I've compared Veeam with other products and to me, it works the best of the lot.

What needs improvement?

Even though the speed has improved over the years, I think that there are some instances where it still takes a while. In some cases, we have experienced fluctuations in performance. For example, yesterday we performed a synthetic full backup. Normally, this takes less than 90 minutes, but other times, it takes well more than six hours to get 40% of the way.

Other than that, I find that it does what is expected and maybe a bit more. I also don't think that I've really tapped into all of the features of it as yet.

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly 10 years.

What do I think about the stability of the solution?

Veeam Backup & Replication is very stable.

What do I think about the scalability of the solution?

As I mentioned earlier, I have not really investigated all of the features, and one of them is potentially more scalability than anything else. Regarding what little I have done so far, it seems to be pretty scalable. I do have a couple of projects in the works that I'm going to push out a bit more, so I won't be able to give a fair assessment until I have gone through those projects.

How are customer service and technical support?

I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think they're very satisfactory overall.

I think that the support resources are adequate. They're pretty good, actually. At the moment, I can't think of anything in terms of technical support and the community support that is lacking.

How was the initial setup?

The initial setup is straightforward. There were no major issues. Well, there was one issue, but that was with an older version of it. For some reason, it would not work on a machine that was part of a domain, but I got that sorted out using a later version of the software.

What about the implementation team?

Regarding deployment, I was able to install the software myself. I had it up and running in a couple of days. We went through a period of more than a week to ensure that the backups were being done properly, were being finished properly. I would say within a couple of weeks it settled down and it's been working fine since then. 

In terms of deployment, it usually takes one person. I installed it with a colleague — we're both Veeam certified, so that helps. From the point of view of the end-users, they seemed to grasp it pretty readily. At every institution, there are one or two people that are needed to maintain it — that's it. As I said, it's stable and relatively simple to use. My customers are satisfied with it.

Which other solutions did I evaluate?

Some of our clients were using solutions like Arc-Serv, Backup Exec. There are a couple of clients who actually evaluated NAKIVO and Veeam a few years ago. There was one client that was comparing Commvault to Veeam. They eventually went with Commvault, but a lot of that has to do with the support of AS400 symbols. They were able to manage their backup costs and a number of different environments using Commvault.

A number of my clients moved from physical machines to virtual ones. They were using primarily Arc-Serv and Veritas Backup Exec, which proved to be a bit inadequate for new virtual environments. It was never seamless. It was never as straightforward as you would have liked. With NAKIVO, we found that it tended to be easier to deal with. Still, even though one of our customers did go with NAKIVO, after a couple of years, they actually moved onto Veeam.

What other advice do I have?

I would absolutely recommend this solution to others.

I've been using it for a number of years and the bottom line is — it works very well and is simple to use. Within an hour or two, my customers are comfortable enough to be able to create their jobs and monitor job progress, etc. If it works for them, it works for me.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Virtualization Consultant at Bahwan IT
Consultant
Easy to use, good support, and the backup and restore features are very fast
Pros and Cons
  • "The user interface is good and it is very easy to use."
  • "I would like to have the capability of backing up a physical machine, as opposed to just a VM."

What is our primary use case?

We are a Veeam distributor and this is one of the solutions that we use, and also implement for our clients. 

We have been using an on-premises deployment. It is installed in our VMs, and we have created a backup repository. It performs a daily incremental backup, and on the weekend it performs a full backup. 

What is most valuable?

The restore option is very fast when restoring the VM, and it is the most valuable feature for me.

The user interface is good and it is very easy to use.

What needs improvement?

I would like to have the capability of backing up a physical machine, as opposed to just a VM.

For how long have I used the solution?

We have been using this solution for about one month.

How are customer service and technical support?

The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have been able to reach them.

Which solution did I use previously and why did I switch?

I used to use IBM Tivoli, and I find that the backup and restore operations are much faster with Veeam. The price of Veeam is much lower than the IBM solution. In Veeam we can use different kinds of storage, whereas, with IBM, we could only use a tape backup.

How was the initial setup?

Veeam is very easy to implement. The installation is easy, and you do not need a technical person to be present.

The deployment takes approximately two hours, including configuration.

What about the implementation team?

We had some assistance from our contact with Veeam in Dubai.

What other advice do I have?

We are happy that we are using Veeam.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1053252 - PeerSpot reviewer
reviewer1053252Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
Top 5MSP

After sale support should be the most important decision criteria for buying any solution. When it comes to disaster recovery usually people are mentally stressed and challenged in terms of RTOs, that causes a bit of a panic and may affect proper judgement of taking the right decisions at the time, having a simple solution comes handy in such situations. All I can say that according to my 2 year in depth experience of dealing with multiple Veeam products and before that having dealt with other backup vendor's I cannot stop but say the truth that Veeam has an amazing after sales support experience hence their NPS scores and their products are the easiest to use in their field so far. It really just works!

it_user159822 - PeerSpot reviewer
Principal Technology Manager at a financial services firm with 1,001-5,000 employees
Real User
Best product on the market for Backing up and replicating Virtual infrastructure. Perfect with VMware.

What is most valuable?

I use both features Backup and the replication for my 2nd Datacentre - Is my DR Solution.

How has it helped my organization?

Easy to use product, If you have a virtual environment and also are worried about putting in a DR solution - This is an easy product to get to grips with, Plugs into Vcentre and has the same feel as Vcentre. the replication feature is great - Seamless on enterprise version that I use for my DR solutions.

What needs improvement?

Standard version is poor - As you need to power Off/On virtual machines when backing up/Restoring where Enterprise edition you don't - If you have a big estate to manage stay away from Standard.

For how long have I used the solution?

Over 7 years now - Since ver 6.

What was my experience with deployment of the solution?

No - You can have this up and ready in less than half a day.

What do I think about the stability of the solution?

Veeam is dependant on Microsoft SQL and VMware or Microsoft Hypervisor so no.

What do I think about the scalability of the solution?

Limitations in VMware is 10000 and Citrix is 6600 VDI's, Veeam is charged at physical CPU so very scalable.

How are customer service and technical support?

Customer Service:

I've not really had to deal with Customer service.

Technical Support:

Again not really had to deal with technical support.

Which solution did I use previously and why did I switch?

Veeam Backup and Replication is in its own world - Nothing out there that is even close to this product that I could recommend.

How was the initial setup?

Very simple to install. If you follow VMware Best practice and install a Vcentre on 1 physical and one Virtual, Same again with Microsoft SQL. Remember if you have a virtual farm failure your need to have it installed in a physical to bring back your virtual platforms - I have seen many of big company's also make this school boy error.

What about the implementation team?

I have implemented many times with an in house team.

What's my experience with pricing, setup cost, and licensing?

I have this installed on a 150k user base - My total spend is 3 Mil Us Dollars.

What other advice do I have?

It's the only solution for an enterprise Virtual environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Presales Solutions Architect at Win S.A.
Real User
Top 20
Has valuable disaster recovery features and good technical support services
Pros and Cons
  • "The technical support services have always been good."
  • "The product's initial setup process could be complex for application backup and database agent installations."

What is most valuable?

The platform's most valuable feature is continuous data protection. It is useful for data management and maintaining availability. It helps mitigate points of failure.

What needs improvement?

The product's initial setup process could be complex for application backup and database agent installations.  

For how long have I used the solution?

I have been working with Veeam Data Platform since 2015.

What do I think about the stability of the solution?

I rate the product stability a ten. 

What do I think about the scalability of the solution?

The product is highly scalable in a cloud environment, which I would rate as nine out of ten. However, in a local environment, its scalability is constrained by the existing infrastructure.

How are customer service and support?

The technical support services have always been good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process's rating varies depending on specific requirements. For server backup, I rate it a ten. It can be more complex for application backup and database agents, so I rate it around seven. On average, I rate it eight or eight and a half.

It is deployed in both cloud and on-premises environments. A simple agent installation might take an hour, while a full server setup with all features could take up to a week.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five, depending on the application and environment.

What other advice do I have?

Veeam is highly effective in supporting disaster recovery. It provides detailed configuration options and generally performs better than Acronis.

The product's key features for managing data recovery include performance improvements and backup capabilities for various systems and virtual servers.

Its impact on operational costs and recovery time objectives depends on the defined policies, such as differential or full backups, and recovery time objectives. 

AI in Veeam is still developing. I have seen some documentation but still need to engage with it fully.

I recommend it to others and rate it a ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: March 2025
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Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.