We are using Veeam Backup & Replication for backing data, such as our databases and VMs.
System Administrator at Hidada
Easy to use, good support, and reliable
Pros and Cons
- "The most valuable feature of Veeam Backup & Replication is the ease of use."
- "Veeam Backup & Replication could improve by making it more user-friendly."
What is our primary use case?
What is most valuable?
The most valuable feature of Veeam Backup & Replication is the ease of use.
What needs improvement?
Veeam Backup & Replication could improve by making it more user-friendly.
For how long have I used the solution?
I have been using Veeam Backup & Replication for almost one year.
Buyer's Guide
Veeam Data Platform
February 2025
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Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?
Veeam Backup & Replication is a stable solutions.
What do I think about the scalability of the solution?
I have found Veeam Backup & Replication to be scalable.
We have one person using the solution in our company and they are doing the backup of our data. We plan to increase usage near the end of the year.
How are customer service and support?
The technical support from Veeam is good.
Which solution did I use previously and why did I switch?
We previously used Veritas NetBackup but it was having some issues and it is almost at its end of life. We moved to Veeam Backup Replication.
How was the initial setup?
The initial setup was easy, and the whole process took two to three days.
What about the implementation team?
We did the implementation of Veeam Backup & Replication ourselves. We only use one person for the maintenance and support of the solution.
What's my experience with pricing, setup cost, and licensing?
We pay for the license of Veeam Backup Replication on an annual basis. The cost of the license is approximately 70,000 rials. The support and maintenance are included in the price.
What other advice do I have?
My advice to others is Veeam Backup Replication is a good solution.
I rate Veeam Backup & Replication a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a manufacturing company with 501-1,000 employees
Effective on-premise backups, reliable, and good technical support
Pros and Cons
- "The backups we have been receiving from Veeam Backup Replication on-premise have been good."
- "The cloud backups from Veeam Backup Replication have not been good. Addiotnaally, the backups of Office 365 and the overall performance can always be improved."
What is our primary use case?
I am using Veeam Backup Replication for backups.
What is most valuable?
The backups we have been receiving from Veeam Backup Replication on-premise have been good.
What needs improvement?
The cloud backups from Veeam Backup Replication have not been good. Addiotnaally, the backups of Office 365 and the overall performance can always be improved.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately seven years.
What do I think about the stability of the solution?
We have not encountered any problems with the stability of Veeam Backup Replication.
What do I think about the scalability of the solution?
The scalability is good from Veeam Backup Replication.
How are customer service and support?
The technical support from Veeam Backup Replication is good.
What's my experience with pricing, setup cost, and licensing?
Veeam Backup Replication can be quite expensive for Office 365 because its license is per user and not for the space that you use. You need one license for each user. If the user only uses a few files on one hard drive, you need a license to back up these files. It was better to have a license model, such as in the Cohesity solution. Cohesity has a license for a space that you use. It's more useful in this case because the license for backup data is on-premises is for CPU. The license is based on how many CPUs you have but it does not depend on how many users use the CPU.
Which other solutions did I evaluate?
I have evaluated Cohesity. I have a demo version that they gave me.
What other advice do I have?
I rate Veeam Backup Replication an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Veeam Data Platform
February 2025
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Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Storage Architect at a computer software company with 10,001+ employees
Great integration, easy to set up, and reliable
Pros and Cons
- "Most of the features that we can use with HPE products are directly integrated with the Veeam. This is very important for the customers to have only one pane of glass to manage the backups and also use the HPE products for the backups."
- "There are certain solutions, such as Rubrik and Cohesity, that are little by little, taking market share. Veeam needs to be more aggressive to keep their dominance in the space."
What is our primary use case?
We primarily use the solution as a backup.
What is most valuable?
From our view, from HPE, the engineering teams of HPE and Veeam are working together, and we are developing some products. There is a tight integration between Veeam's product, Veeam Backup and Recovery, and HPE storage products.
This is, I can say, a win-win approach. Most of the features that we can use with HPE products are directly integrated with the Veeam. This is very important for the customers to have only one pane of glass to manage the backups and also use the HPE products for the backups.
What needs improvement?
One thing that is always requested by the customers is to have new functionalities integrated very rapidly into the product. There are always new features that we must integrate. The market is pushing very hard to have new functionalities.
Right now, for example, there is a very high demand for protection against ransomware, and we want to integrate the data immutability features in Veeam and integration with HPE products.
For example, in the case of Veeam, they have many other partners. They have Dell. They have Pure Storage. They have NetApp also. For the engineering of Veeam, it's not very easy to integrate the features of all the third-party partners. I can say that the relationship between Veeam and HPE is very strong. We are working on 10 projects. Half of the backup projects that we have with Veeam most of the time.
There are certain solutions, such as Rubrik and Cohesity, that are little by little, taking market share. Veeam needs to be more aggressive to keep their dominance in the space.
For how long have I used the solution?
I'm in the storage business for more than 20 years. From the beginning, I used to work with VM backups. It's one of the major projects that I handle on the customer side. I used to work with Veeam as it is the leader on the market for VM backups. I used to work with Veeam.
What do I think about the stability of the solution?
It's a very nice product. The feedback from the customers is that most of the time, it's very good. We install it, and that's all. It works. It's a great product. The only thing is when we have very important environments, I can say it's a little bit complex.
It's so easy to set up that sometimes the breadth of the product is not very well used by the customers, as there are a lot of features inside. Unfortunately, the customers don't have enough time to see all the features that they can use to improve their backups.
What do I think about the scalability of the solution?
In the data center, with HPE, they have some entities in Veeam. We have gateways. We have proxies. As soon as we have some scalability, to size these entities is not very easy. All the time we must work with a Veeam architect to set up the right environment. It's not so easy regarding scalability. It's mostly for large enterprises. For 80-90% of customers, it's very easy. However, for the 20 remaining percent, it's not very easy. It's not so easy, as there are so many features in Veeam that sometimes they are not very well used.
How are customer service and support?
Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have access to level three. That said, for 90-95% of the cases, it's okay. Sometimes, when we have a real problem, it's not very good, however, that's a general truth in the IT market.
We have a direct relationship with Veeam pre-sales. Most of the time, when we have a very tough escalation, we can make a request to Veeam directly in France, and they can help us in a very efficient way. We have a very strong partnership.
Which solution did I use previously and why did I switch?
I've worked with a variety of solutions.
Veeam is very, very good when we have a virtualized environment. It's a major part of the virtualized environment. However, in the data center sometimes some other products like Commvault, for example, or NetBackup, have more features than Veeam. When we have very important environments with bare-metal servers, Commvault is a better solution compared to Veeam in some situations.
How was the initial setup?
The difficulty of the initial setup depends. For the smaller environments, it's straightforward. It's very easy to set up an environment with one ESX cluster and one backup appliance to back up 100 VMs, for example, 100 or 200 VMs.
However, when we are in the data center, little by little, what we want is it to be present, to be an enterprise product, and when we are in the data center, when we have a lot of environments, bare-metal environments, virtualized environments, specific applications to back up, I can say that it's not so easy.
You must have the expertise to set up this kind of environment. The consulting phase and the preparation phase and the setup phase are very important. As soon as the environment is set up, changing something is not so easy. Many times we had to change the architecture after the initial setup as all the aspects were not been very well optimized for the environment of the customers.
There is not a very easy answer, as it is not only for Veeam. A backup project is a complex project due to the fact that we have some interaction with all the entities of our customers. We must have some workshops with all these entities to have the right solution to propose and to set up.
What's my experience with pricing, setup cost, and licensing?
The licensing of Veeam sometimes is quite complicated, even if they have improved a lot the way that the licensing is working currently.
What other advice do I have?
I'm a consultant.
We're an integrator. I'm working for HPE. We are integrating only our products. Sometimes we integrate third-party products too, however, most of the time, we try to use our products. That said, it's impossible for my company to be the leader in all the environments. For example, for the backup,s we have some technology, some preferred partners, and Veeam and Commvault are the main partners right now for the backups.
I'd advise potential new users to analyze exactly what they want to do before implementing the solution as it's always better to know exactly what they want to do.
To set up the environment is very easy, however, you must anticipate future problems and think about scalability. You also need to think about how you are going to add more power to the environment. Everyone needs to prepare for the coming years.
Right now, there are new demands on the market, and Veeam as a leader in backup software must anticipate these needs. Right now, we have some demands regarding the backups of objects, as, little by little, we have a lot of customers using objects as primary storage.
In terms of anticipating such kinds of demands, Veeam is one of the leaders of the market.
I'd rate the solution at an eight out of ten. It's a great solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director/ VP of Sales at a tech services company with 51-200 employees
Reliable with helpful technical support and competitive pricing
Pros and Cons
- "It's a pretty complete product."
- "During the initial setup especially, there's a bit of a learning curve."
What is our primary use case?
The solution is primarily used for backups.
We're a managed service provider and we use it to back up our own stuff. We use it to backup all of our client's data. Obviously, depending on the client, they're very much siloed. We've got multiple backups and multiple instances of Veeam deployed in their particular partitioned-off networks. Those are daily backups. We do full backups and we do incremental backups. Exactly what that schedule depends on the client itself, however, on a daily or a weekly basis, we have the typical things that end users do where they delete files and we have to go recover them.
How has it helped my organization?
We've had catastrophic failures at sites due to our location in Florida. Over the years, hurricanes come through and things happen, and we've had to deploy backups to get clients back up and running.
What is most valuable?
The most important features of backups are them being able to make sure they're reliable, and that whatever you need to restore you have access to. Veeam offers us that. You can easily restore everything to get the data back in the event of an emergency.
It's a pretty complete product.
For the most part, it is competitively priced.
Technical support has always been very helpful and responsive.
What needs improvement?
Pricing is always an issue. The less it costs, the better for us and our clients. Therefore, if they can lower the costs, that would be ideal for us.
The ease of usability and a learning curve to get up to speed are usually important. If they can continue to streamline and simplify their product, that would help us a lot. During the initial setup especially, there's a bit of a learning curve.
For how long have I used the solution?
I've been in the business for 30 plus years and have health with multiple backup solutions, including Veeam, for many, many years.
What do I think about the stability of the solution?
The solution is reliable. It's stable. There are no bugs or glitches. It doesn't crash or freeze.
How are customer service and technical support?
Technical support has been good. We haven't had any issues really.
How was the initial setup?
There's a learning curve you need to deal with when you are implementing the product. Once you're implementing it and figuring out everything configuring the features, it's okay, however, it's not exactly straightforward.
We go through some training first from our more senior-level people that have already been using it when we train new people, and obviously, that has helped when it comes to implementation. We're finding it's getting easier to cross-train folks.
We're generally able to support it, in terms of maintenance. We've got thousands of users, and therefore, we've got several people on the team at various stages. We have two or three senior guys and then we have several of the mid-tier folks, and obviously, we've got new folks coming on every month that we're cross-training for the entry-level positions.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, our marketing department handles that. I don't really deal with that area. However, I can say that I would assume that the solution is competitive or else we would not be using the product.
I'd advise those considering the solution to first make sure they take the vendor training and get at least one or two on the team up to speed from people that know the product. Then, use them to cross-train the rest of your staff.
Which other solutions did I evaluate?
I'm always researching and downloading information, and recently, I was looking at that Cloud Backup Report.
We've looked at other options. They're all pretty similar. With Veeam, the interface seems to be fairly easy to use and the price points are good. I don't know exactly what it is off the top of my head, however, I know that we've had several conversations about it being price competitive.
What other advice do I have?
I've done lots of backups in the past, both onsite offsite, and for DR.
I'd rate the solution at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head IT manager at mksons
Easy to set up and can scale well but the snapshot restoration takes too long
Pros and Cons
- "It's simply very good software for backup purposes."
- "The patching can be quite difficult at times."
What is our primary use case?
I have two to four servers, and I back up one VM to another VM through Veeam Backup. That's the primary use case.
What is most valuable?
Veeam Backup is very user-friendly.
It's integrated with many deduplication software solutions - including Dell software.
It's simply very good software for backup purposes. All the IT infrastructure is shifted on Veeam rather than other methods.
The initial setup is very easy.
The stability is good.
The solution can scale well.
They are fulfilling the requirements of their users and the updates they offer are good. I used one update recently and it was good. Any previous problems were solved in the update release.
What needs improvement?
Unfortunately, when one of my servers crashed, I instructed a colleague to delete the backup job, and he did. He accidentally deleted backup replication, however. I had nothing then. Both the backup and the original machine were deleted. We learned that there is no chance for recovery once the backup is deleted. They should make it possible to restore a replica in cases where it is accidentally deleted.
The restoration, reiteration, or snapshotting somehow is creating some sort of problem for us right now. I don't know, if it's the hardware's fault or a software issue, however, sometimes it takes a long time to delete a Snapshot. It can take anywhere from 30 minutes to two hours. They have to minimize the time of restoration that Snapshot is creating right now.
The patching can be quite difficult at times.
We try to make the backups run at off-peak times, however, sometimes something goes wrong and it doesn't back up as scheduled.
For how long have I used the solution?
I've only been using the solution for about a year at this point.
What do I think about the stability of the solution?
We've found the solution to be quite stable so far. We haven't had any issues.
What do I think about the scalability of the solution?
It is scalable. It's good for scalability.
We only have one person that handles the backups. Not every user in the company has access to the solution. We don't intend to add more users.
We use ten Veeams, give or take, currently. However, we might add more in the future.
How are customer service and technical support?
We use the community edition. The problem I've faced in the community edition is that the community edition always relies on the community to solve a problem. I tend to google answers or ask the community. They seem to have a lot of users and it helps in the sense that there is a lot of information out there. You can typically find an answer to your question.
How was the initial setup?
The solution is very easy to set up and integrate with other solutions. It's not complex at all. The process is extremely straightforward.
It only takes one person to set up and administer the product. We have one or two people on staff that can handle any Veeam related duties. With jobs and replicas, it is a good practice for both to know the all use cases, to know all the backups and backups replicas. Then they will find it easier to handle and they will better understand the jobs.
What's my experience with pricing, setup cost, and licensing?
I use the community version of the solution. I'm not sure of the licensing costs for the paid version.
What other advice do I have?
We are end-users of the solution and we rely on the community version right now. IN the future, we may use the licensed paid version.
I learned to use the latest update, however, my preference is that I use the second last update. I'm not necessarily on the latest version.
I'd recommend the solution.
I'd rate it at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Consultant at société de services et d'ingénierie en informatique
Easy to deploy with good snapshots and instant recovery capabilities
Pros and Cons
- "The solution is very easy to deploy."
- "The pricing could be improved."
What is our primary use case?
The solution is used primarily for backup and replication.
What is most valuable?
The solution is the best product to backup and replicate in a real-time virtual platform.
This is the only product in the world that can do the two actions.
You can use a snapshot from many types of storage and restores granular items and functionality from the exchange, email, or any active data storage object.
You can do instant recovery, which is quite helpful. If you have any problems, you can start your Veeam from the backup and use it to restore, and it will do it in the background.
The solution is very easy to deploy.
The solution scales quite well. The performance has been good.
We've found the solution to be very stable so far.
Overall, it's a very good product.
What needs improvement?
The pricing could be improved. They should work to make it less expensive.
In one case, the solution did not support a backup from EIX Unix from IBM. This is the only handicap I've found in relation to the product.
For how long have I used the solution?
I've been using the solution for about three years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable. The performance is good.
What do I think about the scalability of the solution?
We've deployed the solution for 10 to 20 customers.
The solution can scale. If a company needs to expand, it can do so.
How are customer service and technical support?
I've had some previous experience with technical support, and I don't really have any complaints. They were knowledgeable and responsive and I would say I've been satisfied with their assistance overall.
How was the initial setup?
The solution is very easy to deploy. It's one of the selling points of the product.
What's my experience with pricing, setup cost, and licensing?
The pricing is increasingly becoming more and more expensive. In 2020, it was a good price. After the last version, 10, the price has been very, very high.
What other advice do I have?
I'd rate the solution at a nine out of ten overall. If it weren't for the pricing issues, I'd likely rate it higher. It's a really great solution in general.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Data Protection Specialist at Tech Mahindra Limited
A stable solution that makes it easy to backup and replicate many central sites and remote sites
Pros and Cons
- "If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier."
- "The reporting feature can be improved."
What is our primary use case?
We use Veeam Backup and Replication for image backups.
What is most valuable?
We use Veeam Explorer for Exchange for single item restores and to restore mailboxes, which is good. With SQL Explorer, you can access SQL, and it's got some good tools that are integrated into the product.
The Veeam physical backups for Windows is good, but I'm not sure about other operating systems. If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier.
What needs improvement?
Veeam Backup and Replication is a very good product, but there's room for improvement. For example, if you have to set up multiple servers, there's a lot of work to configure and set up projects. But once it's set up, it's very easy to manage. I think you have to resize it in the data center, and then it's pretty simple. We can integrate the storage, and you can use data resizing and do a lot more.
The reporting feature can also be improved. Version 10 has come up with a better report, but version 9.4 isn't so good. I mean, it doesn't show whether we can allow customization of reports and more.
For how long have I used the solution?
I have used Veeam Backup and Replication for one year.
What do I think about the stability of the solution?
Veeam Backup and Replication is very stable. I haven't faced any problems with it so far.
How are customer service and technical support?
Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and supportive. Their website is a very good support site as well.
How was the initial setup?
The initial setup is straightforward, and it took us about an hour to deploy.
What's my experience with pricing, setup cost, and licensing?
I'm told that Veeam Backup and Replication is a cost-effective solution, and it's very competitive in terms of pricing. It's cheaper, and it's going to be up ahead of the competitors in terms of pricing by sockets. Compared to other vendors, they're much cheaper, and Veeam is almost everywhere now.
What other advice do I have?
Veeam is very good.
On a scale from one to ten, I would give Veeam Backup and Replication an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Architect Backup/Recovery with 1,001-5,000 employees
A flexible product missing some commonsense features and tools
Pros and Cons
- "Veeam replication gives migration tools/options for VMware."
- "I enjoy the ability to quickly search for VMs through the Veeam console."
- "The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps."
- "The product is missing some commonsense features and tools for an enterprise backup recovery product,"
What is our primary use case?
For multiple data centers:
- Backup and recovery for VMware 2000 VMs
- Windows and Linux Clients
- Migrations (replication).
How has it helped my organization?
Veeam does its job well. However, there are more than a dozen commonsense items which should have been built into the software, such as being able to sort the column of server names while in a backup job and being able to see what VMs are already in a job when you add a new server.
What is most valuable?
Veeam replication gives migration tools/options for VMware, which is nice. I also enjoy the ability to quickly search for VMs through the Veeam console.
What needs improvement?
The product is missing some commonsense features and tools for an enterprise backup recovery product, but it is reliable, fairly resilient, and works.
I do not like how Veeam's software is dependent on a remote database which relies on the architecture that Veeam is protecting. HA for SQL (Veeam's database) is not really supported. I have been there, and done that. This leads to jobs corrupted, chains broken, etc.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps.
For example, when the SQL became unresponsive, Veeam crashed, jobs got corrupted, chains had to be restarted, old chains kept and pruned, etc.
What do I think about the scalability of the solution?
A little, but storage sizing is done by another company.
How are customer service and technical support?
Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other half are extremely polite and will provide some basic support, but rather than explain what needs to be fixed, they ask you to run some recommended steps and methods that take time providing with no real results so they can go work on another ticket.
Which solution did I use previously and why did I switch?
We switched for multiple reasons. More options and configurations are available with Veeam. It can be a very flexible product.
How was the initial setup?
Initial setup was easy. However, after 40 days, it may not act the way you predicted it would. You may have to go back and make changes.
With Veeam, you need to analyze how everything works, not just how it looks like it should work compared to your experience with similar products.
What about the implementation team?
Implementation was all internal.
What's my experience with pricing, setup cost, and licensing?
Setup cost and licensing of Veeam are nothing to complain about when compared to similar products for enterprise backup recovery solutions.
Which other solutions did I evaluate?
We did not evaluate them to the same extent since they did not pass our evaluation requirements.
What other advice do I have?
You will enjoy Veeam's resiliency. It does not break in the middle of the night if properly designed, and Veeam gives you tools to make this easier to do than other products. Users will be able to get around Veeam's shortcomings more easily if they are experienced with PowerShell scripting and watch the SQL database server (for remote SQL servers) like its your lifeline.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nice review and great suggestions. I would like sorting in the job settings as well but when adding a server you can see what VMs are already there unless you are referring to the main Job screen? They have come a long way and architecting the solution is the key especially knowing what you want to do when it comes to backup. Veeam can do it you just need to plan ahead.