What is our primary use case?
We moved to Veeam to have complete virtualization. It's perfect for us. It virtualized our workflows. Veeam is used to support only virtual machines and does not back up to our physical machines.
What is most valuable?
The best feature of Veeam is, first and foremost, the support they provide. They are at the top in support. The support is excellent.
It's got a very good user-friendly interface. It's easy to use.
The training is excellent. of Veeam. I'm from the Middle East. Veeam is very accurate out here and they have very good training facilities over here. On my team, everybody's trained on Veeam.
I'm really happy with Veeam. As of now, we have never had any issues with Veeam. It has performed perfectly.
It's a very mature product.
What needs improvement?
The only thing which was lacking was the support, some years back, for the cloud connect. It's matured now and has become a very reliable product.
I would like to have is better documentation. Veeam documentation is something that needs to be worked on. The training program is very good, however, they need to have better work documentation.
Also, very few third parties have courses on Veeam. Veeam only provides co-courses. For example, everybody has got courses about Cisco or Microsoft. Veeam is very closed on that factor. If they want to really popularize the software, they need to have more training, and the training should be more widely available via third parties.
The cost is a hindrance towards learning for certifying in Veeam. They need to make it more open and less expensive to open it up for more companies and users.
On individual user backups, there are certain people who have got individual PCs and they have data on them. Veeam is not up to that mark. There is other software we use which is much better than Veeam when it comes to individual data protection. I would like to have them come up with more robust features when it comes to individual endpoint protection.
For how long have I used the solution?
I've been working with data protection for 15 to 20 years. I recently moved to Veeam. We've used it now for seven or eight years.
What do I think about the stability of the solution?
As of now, it has never given us any issue, in my personal experience. Veeam is a very robust product. There has never been any problem and there have not been any downtimes, so we have absolutely nothing to complain about. It's a good product.
What do I think about the scalability of the solution?
We are a hundred-person virtualized shop. We have close to 250 users. We have continuous data protection.
Veeam has been extensively used in our company as all our servers are getting backed up. We have some six to seven ESXi hosts. Between all our servers, we have some 30 to 35 VMs. Veeam is a very integral part of our data strategy out here.
They have different tiers - from a free tier to an enterprise tier. With the new updates, it's very scalable.
How are customer service and support?
Technical support has always been great. They're the best in the business and are very helpful and supportive.
We don't directly deal with Veeam. We have an MSP who supports us on our network. However, we have never had any issues with Veeam. If there are any issues, it's sorted out immediately.
Which solution did I use previously and why did I switch?
I started with Symantec and have recently moved to Veeam. I'm also familiar with Commvault.
When you're really looking at enterprise, I personally would go for Commvault. That's a product that is built for the enterprise. Veeamis aimed t smaller businesses.
How was the initial setup?
The initial setup is very simple. It's just a user-driven thing. It's very, very simple.
It's not as complicated as Commvault. Commvault is a little complicated. However, with Veeam, when it comes to user-friendliness, it's a brilliant product.
Maintenance is easy. It's not a problem at all. It's handled by a third-party provider that is a partner of Veeam.
What's my experience with pricing, setup cost, and licensing?
We currently have ten to 15 different licenses. I can't speak to the exact details as it's mostly handled by the IT operations team.
Beyond the licensing, the only cost which we have incurred, which was a little too much, was the training. In our company, people need to be certified as we basically go for internal competence and upscaling our people, as a team. However, Veeam certifications are costly. That is one thing that was a little bit of a pain point for us.
What other advice do I have?
We are just a customer of Veeam.
I recommend Veeam very highly. It's a very mature product.
If you have a virtualized environment, which 99% of the people have virtualized environments now, it's perfect. Veeam is something which is built for virtualization.
I'd rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.