Our primary use case is to back everything up.
System administrator at a construction company with 5,001-10,000 employees
Quick and simplified backup and recovery on VM and HyperV databases.
Pros and Cons
- "The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It's a faster backup than the conventional methods because it takes up the bare metal."
- "In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem."
What is our primary use case?
What is most valuable?
The features that I have found most valuable are its back up and recovery. It is a simplified backup because you can do both databases - VM and HyperV. It is a faster backup than the conventional methods because it takes up the bare metal.
What needs improvement?
In terms of what could be improved, I would say the manageability but not that much else.
In the next release I would like to see a bit more intelligence as far as a solution or troubleshooting - to put it more on the level of resolution and not simply identifying there is a problem.
For how long have I used the solution?
I have been using Veeam Backup & Replication for a few years.
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What do I think about the stability of the solution?
Veeam Backup & Replication is pretty stable. It has the odd problems here and there, but they are mostly due to snapshot running or things like that.
What do I think about the scalability of the solution?
Veeam Backup & Replication is very scalable.
There are two administrators maintaining it.
In terms of increased usage, all future servers will be running Audit. We don't plan on changing for another one.
How are customer service and support?
Technical support is pretty good. They have a fast response.
Which solution did I use previously and why did I switch?
The last solution we used was Commvault and we were not satisfied with the results with the backup time, but that was more than 10 years ago.
How was the initial setup?
The initial setup is pretty straightforward.
I'm not the one who installed initially, so I couldn't say for the implementation, but adding any products is very straightforward.
What's my experience with pricing, setup cost, and licensing?
Our license is yearly, but I don't know the cost.
Which other solutions did I evaluate?
We did brief surveys of other solutions, but Veeam seemed to correspond with our virtual needs because 85% of our servers are virtual.
What other advice do I have?
I am very satisfied with Veeam Backup & Replication.
On a scale of one to ten, I would give Veeam Backup & Replication an eight point five because it solves our problems but it's not perfect, but more than good enough.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Director at Matlala Group
They started their cloud journey a lot sooner than other solutions
Pros and Cons
- "I like how Veeam intuitively integrates with Zerto."
- "Restoration takes about two to four hours with Veeam. Zerto can restore in about 10 seconds. That's the restoration speed I'm looking for now that we're dealing with ransomware."
What is most valuable?
I like how Veeam intuitively integrates with Zerto. They started on their cloud journey a lot sooner than other backup software, and Veeam has a lower footprint on your Commvault.
What needs improvement?
Restoration takes about two to four hours with Veeam. Zerto can restore in about 10 seconds. That's the restoration speed I'm looking for now that we're dealing with ransomware. This is one area where Zerto has an edge on Veeam. However, both are easy to use.
The only thing I would like to see from Veeam is a calculator for estimating the costs on all the different cloud providers. I don't think any product has this. So if I go into Azure versus AWS, it would be nice to have some way to calculate what I will end up paying.
One thing I've noticed is that both cloud providers will say it's going to cost you X amount to do a backup, and it's simple to compare costs between them. But if you want to do a site recovery, it will cost more to start up all the servers you were backing up in that cloud. Even though one cloud provider might save you money on backup, your total costs will be higher when you factor in restoration. I want the transparency to say Azure is more cost-effective than AWS for backup, but Azure will cost you 2 percent more than the other one to provide that visibility to my client.
For how long have I used the solution?
I've been using Veeam Backup for about 10 years.
What do I think about the stability of the solution?
For traditional environments with physical servers, Veeam isn't as great as combos or traditional backup systems like TSM. However, if you are looking at virtualization or shifting to the cloud, Veeam is stable and quite progressive in those spaces.
How are customer service and support?
Veeam's support is international and quite responsive.
What other advice do I have?
I give Veeam Backup Replication eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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IT Manager at OceanWeb Ltd
Absolutely stable, doesn't involve a lot of management, and does what we need it to do in the background
Pros and Cons
- "Its simplicity and the fact that it just works are most valuable. We kind of set it up and generally forget about it. It does what we need it to do in the background, and it doesn't involve a lot of management."
- "It is always nice to get products cheaper."
What is our primary use case?
We use it internally for our own systems, and we have slightly less need on our clients' side, just because they rarely need that kind of system. We can achieve it with other tools.
What is most valuable?
Its simplicity and the fact that it just works are most valuable. We kind of set it up and generally forget about it. It does what we need it to do in the background, and it doesn't involve a lot of management.
In terms of functionality, it's pretty good, There is a lot of variety in what it can do and how it can back up. We probably use only 10% of what it is kind of capable of, so we're not really pushing the boundaries of it and having any problem.
What needs improvement?
It is always nice to get products cheaper.
For how long have I used the solution?
We have been dealing with this solution for maybe five years.
What do I think about the stability of the solution?
It is absolutely stable. We tend to set it and forget it. It has been a very reliable solution.
How are customer service and support?
We don't really have much experience with their support. Over the five years, we've maybe put in one or two tickets, and that's about it.
How was the initial setup?
It is very simple. It is pretty self-explanatory as long as you understand the virtual environments that you're working with. Veeam itself is pretty easy.
What's my experience with pricing, setup cost, and licensing?
It is always nice to get products cheaper.
Technically, it saves you a lot of money. If you wanted to buy the same functionality out of vSphere, you would spend thousands to essentially get the same functionality.
What other advice do I have?
I would highly recommend it, but it also depends on whether or not it all fits in with the clients and the pricing model. It is like any backup solution. You have to consider what you're trying to get out of it before you go ahead and configure it, but for backup and replication across hosts, it works really well.
I would rate it a nine out of 10 for what it does. I don't know anything that does it as well.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director at a printing company with 11-50 employees
Provides automated recovery verification for both backups and replicas
Pros and Cons
- "It's relatively easy to use and the ability to recover in a short period of time has been great."
- "Even though the speed has improved over the years, I think that there are some instances where it still takes a while."
What is our primary use case?
I'm actually a consultant, so I deploy it for my customers — quite a few of them.
Our clients are partly interested in backing up their application servers and their environment — that's the first priority. Some of our clients have gone a bit further into remote disaster recovery, off-site disaster recovery. They replicate to another location for those purposes.
Our clients are small to medium-sized companies.
What is most valuable?
There are a few of them. It's relatively easy to use and the ability to recover in a short period of time has been great — I think that works quite well. I've compared Veeam with other products and to me, it works the best of the lot.
What needs improvement?
Even though the speed has improved over the years, I think that there are some instances where it still takes a while. In some cases, we have experienced fluctuations in performance. For example, yesterday we performed a synthetic full backup. Normally, this takes less than 90 minutes, but other times, it takes well more than six hours to get 40% of the way.
Other than that, I find that it does what is expected and maybe a bit more. I also don't think that I've really tapped into all of the features of it as yet.
For how long have I used the solution?
I have been using Veeam Backup & Replication for roughly 10 years.
What do I think about the stability of the solution?
Veeam Backup & Replication is very stable.
What do I think about the scalability of the solution?
As I mentioned earlier, I have not really investigated all of the features, and one of them is potentially more scalability than anything else. Regarding what little I have done so far, it seems to be pretty scalable. I do have a couple of projects in the works that I'm going to push out a bit more, so I won't be able to give a fair assessment until I have gone through those projects.
How are customer service and technical support?
I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think they're very satisfactory overall.
I think that the support resources are adequate. They're pretty good, actually. At the moment, I can't think of anything in terms of technical support and the community support that is lacking.
How was the initial setup?
The initial setup is straightforward. There were no major issues. Well, there was one issue, but that was with an older version of it. For some reason, it would not work on a machine that was part of a domain, but I got that sorted out using a later version of the software.
What about the implementation team?
Regarding deployment, I was able to install the software myself. I had it up and running in a couple of days. We went through a period of more than a week to ensure that the backups were being done properly, were being finished properly. I would say within a couple of weeks it settled down and it's been working fine since then.
In terms of deployment, it usually takes one person. I installed it with a colleague — we're both Veeam certified, so that helps. From the point of view of the end-users, they seemed to grasp it pretty readily. At every institution, there are one or two people that are needed to maintain it — that's it. As I said, it's stable and relatively simple to use. My customers are satisfied with it.
Which other solutions did I evaluate?
Some of our clients were using solutions like Arc-Serv, Backup Exec. There are a couple of clients who actually evaluated NAKIVO and Veeam a few years ago. There was one client that was comparing Commvault to Veeam. They eventually went with Commvault, but a lot of that has to do with the support of AS400 symbols. They were able to manage their backup costs and a number of different environments using Commvault.
A number of my clients moved from physical machines to virtual ones. They were using primarily Arc-Serv and Veritas Backup Exec, which proved to be a bit inadequate for new virtual environments. It was never seamless. It was never as straightforward as you would have liked. With NAKIVO, we found that it tended to be easier to deal with. Still, even though one of our customers did go with NAKIVO, after a couple of years, they actually moved onto Veeam.
What other advice do I have?
I would absolutely recommend this solution to others.
I've been using it for a number of years and the bottom line is — it works very well and is simple to use. Within an hour or two, my customers are comfortable enough to be able to create their jobs and monitor job progress, etc. If it works for them, it works for me.
Overall, on a scale from one to ten, I would give this solution a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Product Manager Storage, Database and Backup & Replication at a tech company with 1,001-5,000 employees
Easy to install with good incremental backup capabilities and works for companies of various sizes
Pros and Cons
- "The solution can work for companies no matter the size or scope."
- "There needs to be more integration with VMware and the virtual machine."
What is our primary use case?
I primarily use the solution for replication, backup, and disaster recovery.
It's basically BaaS, Backup as a Service in in physical and virtual environments,
and DRaaS, Disaster Recovery as a Service. It allows for backups on-premise.
What is most valuable?
The solution allows for incremental backup and incremental reverse. It's very helpful.
Overall, it's a good product. The tool is very important to our organization.
They've gone ahead and improved 90% of the tool. They have the software that we need and we've really enjoyed using them overall.
The solution is easy to install and the programming is pretty basic.
The solution can work for companies no matter the size or scope.
What needs improvement?
In the future, I would like to see the product offer a full backup, virtual machines, and point systems as well as database and application power in the Veeam Backup. There needs to be more integration with VMware and the virtual machine.
For my client, bandwidth is a problem. We do not know the sizing of the environment and it's a problem in every RPO in the time of sizing. This is a big problem.
If the solution could offer a backup for SAN as part of its functionality, that would be a major advantage in comparison to other software companies. It is made for VMware. This is a specialty tool for VMware virtual machines. It would be ideal if it could also be for Veeam and you didn't have to leverage it via VMware.
For how long have I used the solution?
I've been using the solution for about three years at this point.
What do I think about the scalability of the solution?
We handle all sizes of company. It doesn't matter if it is medium, large, or small - including government organizations and banks, which can be quite sizable.
How are customer service and technical support?
I don't have too many tickets with Veeam, however, I do find it hard to communicate with them. They could be better in that sense. I do use them rarely, although I do have an open ticket right now.
Which solution did I use previously and why did I switch?
I'm also using CloudConnect, as well.
How was the initial setup?
The initial setup is not overly complex. It's pretty easy to install. For us, the implementation is straightforward, as it is what we do. We handle implementations for a variety of clients.
What about the implementation team?
We handle the implementation ourselves for our clients. We don't need an implementor or consultant to help us.
Which other solutions did I evaluate?
We have looked at other solutions in the past - for example, VMware.
The difference is in licensing. Veeam is licensed via a virtual machine or a physical machine. Other companies have a different setup.
However, VMware is very easy to use in terms of functionality, and the console makes it easier to create jobs from a backup.
What other advice do I have?
We are partners with Veeam.
We have the solution on-premise in our data center. I have platforms in VMware and Hyper-V.
I'd recommend the solution to other organizations. I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
HR Manager at a manufacturing company with 51-200 employees
Fast restore performance, priced well, and helps us to recover from accidental changes
Pros and Cons
- "The most valuable feature is that I can back up the whole machine and then restore it relatively fast."
- "When you want to restore files, you first need to restore the machine, and then you have to mount it, and then restore the files."
What is our primary use case?
We are using Veeam for SQL and file server backups.
How has it helped my organization?
This product helps because when something has changed that we didn't know about or didn't want to be modified, and we find out about it the following day, we can go back to exactly where we were and when it worked perfectly.
What is most valuable?
The most valuable feature is that I can back up the whole machine and then restore it relatively fast. The restore can be done in a few minutes.
What needs improvement?
When you want to restore files, you first need to restore the machine, and then you have to mount it, and then restore the files. I wish it were like Symantec, where I can search for a file and it will give me the latest version, no matter where it is. It could be on tape or on disk, and it still restores the latest version.
For how long have I used the solution?
We have been using Veeam Backup & Replication for between five and six years.
What do I think about the stability of the solution?
Veeam has 100% stability and I have had no problems with it.
What do I think about the scalability of the solution?
I have not needed to rely on scalability, although it can scale relatively easily. It is only a matter of licensing. The applicability to different sizes of organizations depends on the use cases.
How are customer service and technical support?
I haven't had any issues with technical support. I'm using a third-party for support and it is working well. In addition, Veeam checks in with me once a year to ask how things are and see if there is anything that needs to be improved.
How was the initial setup?
The initial setup was very straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of this product is very good. In fact, this is why we acquired it in the first place. It was relatively cheap and also good.
What other advice do I have?
I do not use the entire package with all of the features. However, there is nothing I need that isn't in the product. My advice for anybody who is considering Veeam is that for a small or medium-sized business, it is enough. However, for a larger organization, I would suggest Commvault.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at IOEC
Has simplified administration, simple installation, and a simple interface
Pros and Cons
- "The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features."
- "I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution."
What is our primary use case?
In most cases, we use Veeam Backup Replication for backup and recovery. In some literal cases, we use it for replication and statics.
What needs improvement?
I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution.
I don't know why this VM problem happens. Sometimes, I think it's because of our environments and performance. I have a little bit of a performance problem when VMs back up. I don't think it's optimized in our environment because of that.
It doesn't have any reporting in it. The reporting and GUI interface can be improved.
For how long have I used the solution?
I have been using Veeam for three to four years.
How are customer service and technical support?
We don't have support in my country because of sanctions.
How was the initial setup?
The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features.
What's my experience with pricing, setup cost, and licensing?
It's very expensive.
What other advice do I have?
It's important that the IT staff had training for VMs. There are many webinars and training courses. My staff doesn't think there is much of a need for training. They just do next, next, next.
I would rate Veeam Backup Replication an eight out of ten. It's the best. It has simplified administration, simple installation, and a simple interface.
I would recommend Veeam Backup Replication. It's good for our virtualization environments.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
We can now restore a single email box with all of its folder contents
Pros and Cons
- "It has helped us transfer the solution in two days instead of working for a minimum of one week to ten days."
- "I would like for them to develop the ability to fix the way it does backups. We can't pick a backup for one database. We have to do a backup on the whole Exchange VM. I'd like for them to change it to where we can do individual backups."
What is our primary use case?
Our primary use case is for a backup solution for our front-end servers.
How has it helped my organization?
It has improved my organization by 90%. Now we can restore a single box with all of its folder contents. We could install one email, one folder or one lead and it could have still one email. This has helped us a lot. Before we used to store the entire database and then we would go to the single mailbox we need to use and we could restore it. Now we could do it instantly whereas it used to take three to four days.
What is most valuable?
We migrated our servers from physical to virtual with our B2B platform. We had a big problem when trying to transfer our site server that was about six terabytes to the new environments. We wanted to do it with minimal effort and without changing the permission because if we do a copy, the permissions won't work. We put a Veeam Windows agent on these physical servers, did a backup and then we were able to take this backup as a drive that is connected to the new VM environment. It has helped us transfer the solution in two days instead of working for a minimum of one week to ten days.
What needs improvement?
I would like for them to develop the ability to fix the way it does backups. We can't pick a backup for one database. We have to do a backup on the whole Exchange VM. I'd like for them to change it to where we can do individual backups.
I would like for it to work with Oracle VM.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
The solution is very stable. It has worked well since we deployed it. We haven't had any problems until now. It's currently used daily. We do backups daily, weekly and monthly.
What do I think about the scalability of the solution?
It's scalable. We are planning to increase usage. We are planning to buy new Oracle hardware and plan to add them to the same solution. It doesn't work with Oracle VM which is an issue.
We currently have 500 users that include top management, financial people, and engineers.
How are customer service and technical support?
The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them is that our weekends don't overlap. We have off Friday and Saturday and they have off Saturday and Sunday so when we submit a request it can take a long time for them to respond. I would rate their technical support a seven out of ten.
Which solution did I use previously and why did I switch?
We had been previously using HP Data Protector. We switched to virtualization. We switched to Veeam because the person who promoted it explained its benefits well.
How was the initial setup?
The initial setup was very straightforward. The company that we hired came in and installed it without a hitch. Now we can use it efficiently without their help. The deployment took one day. We did have a problem when we started working with it. The difference between the restore points wasn't clear. Up until this point, we're still not sure what effect it has on our backup. I would like this to be made more clear. It's easier for us to directly put it on tapes than to first put it on storage.
As far as our deployment strategy went, we started with building our jobs. We took our jobs and tried to plan them on the system and we took VMs instead of files. It has worked up until now. After a month or so we did need to make some changes to some of our jobs.
What about the implementation team?
Our integrator is one who generally deals with IBM and Lenovo hardware in Egypt and we were the first case they had working with a Veeam solution. They listened to what we needed and what we were asking for. We need on the job training so we needed their help for the first month or so after the installation. The engineer was very helpful in guiding us through the deployment. He was very professional. He helped us at the beginning but after a certain point, we had some issues and he would tell us that he'd get back to us but he never did. He was busy and didn't prioritize us because we're not his main customer. We turned for support from Veeam themselves and they were responsive and helped us.
It requires two staff members for maintenance. They're two engineers that act as backup for each other. We really only need one engineer to administer everything but if he's not there, the other one is there as backup.
What's my experience with pricing, setup cost, and licensing?
The pricing is good and affordable.
What other advice do I have?
I would advise someone considering this solution to find a good implementor who can help you during and after the implementation.
I would rate it a nine out of ten. It's a good product that we can rely on, it has many features and works on many platforms. It's a very good product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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