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reviewer1618725 - PeerSpot reviewer
Managing Director/ VP of Sales at a tech services company with 51-200 employees
Real User
Reliable with helpful technical support and competitive pricing
Pros and Cons
  • "It's a pretty complete product."
  • "During the initial setup especially, there's a bit of a learning curve."

What is our primary use case?

The solution is primarily used for backups. 

We're a managed service provider and we use it to back up our own stuff. We use it to backup all of our client's data. Obviously, depending on the client, they're very much siloed. We've got multiple backups and multiple instances of Veeam deployed in their particular partitioned-off networks. Those are daily backups. We do full backups and we do incremental backups. Exactly what that schedule depends on the client itself, however, on a daily or a weekly basis, we have the typical things that end users do where they delete files and we have to go recover them. 

How has it helped my organization?

We've had catastrophic failures at sites due to our location in Florida. Over the years, hurricanes come through and things happen, and we've had to deploy backups to get clients back up and running.

What is most valuable?

The most important features of backups are them being able to make sure they're reliable, and that whatever you need to restore you have access to. Veeam offers us that. You can easily restore everything to get the data back in the event of an emergency.

It's a pretty complete product. 

For the most part, it is competitively priced.

Technical support has always been very helpful and responsive. 

What needs improvement?

Pricing is always an issue. The less it costs, the better for us and our clients. Therefore, if they can lower the costs, that would be ideal for us.

The ease of usability and a learning curve to get up to speed are usually important. If they can continue to streamline and simplify their product, that would help us a lot. During the initial setup especially, there's a bit of a learning curve. 

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Veeam Data Platform
November 2024
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For how long have I used the solution?

I've been in the business for 30 plus years and have health with multiple backup solutions, including Veeam, for many, many years. 

What do I think about the stability of the solution?

The solution is reliable. It's stable. There are no bugs or glitches. It doesn't crash or freeze.

How are customer service and support?

Technical support has been good. We haven't had any issues really. 

How was the initial setup?

There's a learning curve you need to deal with when you are implementing the product. Once you're implementing it and figuring out everything configuring the features, it's okay, however, it's not exactly straightforward.

We go through some training first from our more senior-level people that have already been using it when we train new people, and obviously, that has helped when it comes to implementation. We're finding it's getting easier to cross-train folks.

We're generally able to support it, in terms of maintenance. We've got thousands of users, and therefore, we've got several people on the team at various stages. We have two or three senior guys and then we have several of the mid-tier folks, and obviously, we've got new folks coming on every month that we're cross-training for the entry-level positions.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, our marketing department handles that. I don't really deal with that area. However, I can say that I would assume that the solution is competitive or else we would not be using the product.

I'd advise those considering the solution to first make sure they take the vendor training and get at least one or two on the team up to speed from people that know the product. Then, use them to cross-train the rest of your staff.

Which other solutions did I evaluate?

I'm always researching and downloading information, and recently, I was looking at that Cloud Backup Report.

We've looked at other options. They're all pretty similar. With Veeam, the interface seems to be fairly easy to use and the price points are good. I don't know exactly what it is off the top of my head, however, I know that we've had several conversations about it being price competitive.

What other advice do I have?

I've done lots of backups in the past, both onsite offsite, and for DR.

I'd rate the solution at a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer378747 - PeerSpot reviewer
Manager - I.T. Operations at a leisure / travel company with 1,001-5,000 employees
Real User
Enables us to restore the VM when the needs arises and for disaster recovery.
Pros and Cons
  • "Enables us to restore the VM when the needs arises and for disaster recovery."
  • "Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources."

How has it helped my organization?

We had an issue with power in the data center and one of the IBM storage devices could not startup. We managed to restore all of the VMs from Veeam and disaster recovery was executed as expected within our SLA.

What is most valuable?

Enables us to restore the VM when the needs arises and for disaster recovery.

What needs improvement?

  • Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources.
  • They could look at different ways to replicate only new changes or blocks.
  • If we have to use Veeam for disaster recovery, we need to make sure that we can at least have up to 10 or 15 minutes of data before a disaster happens. Currently, you can have replication but this uses/eats up a lot of resources, on the network. Is there any other way they could increase RPO with less or limited network resources being used?

What do I think about the stability of the solution?

We did have stability issues and we had to contact technical support. They were very helpful.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We didn’t have any previous tools for this.

How was the initial setup?

The initial setup was straightforward. We did quite a bit of research and lab testing before the actual implementation. The white papers where very helpful

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is better than the competitors, but it could be better.

Which other solutions did I evaluate?

We looked at Zerto and Acronis.

What other advice do I have?

If they are looking for backup and recovery, Veeam is the way to go. If they are looking for a high RPO and RTO, Zerto is the way to go.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
November 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
PeerSpot user
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
Real User
It is easy to recognize issues before they become significant although identifying hardware issues needs work

What is most valuable?

We like the alerting, reporting, and the dashboard features.

How has it helped my organization?

Using the reporting and dashboard features has allowed us to remain proactive with our infrastructure such as identifying datastores with high IOPS or an ESXi host with high memory utilization. Veeam ONE delivers this data in a user-friendly format that makes it easy to recognize issues before they become significant.

What needs improvement?

Veeam ONE does not easily recognize hardware issues within the infrastructure out of the box which costs some administrative overhead.

For how long have I used the solution?

We have been using Veeam ONE for just over one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Stability has been perfect. Definitely no complaints in that area.

What do I think about the scalability of the solution?

We have a fairly small infrastructure so scalability isn’t something we’ve tested.

How are customer service and technical support?

Customer Service:

We have not needed to contact Veeam customer service.

Technical Support:

We have not needed to contact Veeam technical support. Any configuration issues have been solved using their knowledge base.

Which solution did I use previously and why did I switch?

We used System Center Operations Manager (SCOM) prior to using Veeam ONE. We switched to Veeam ONE when the decision to use a third party solution was implemented.

How was the initial setup?

Deployment was very easy and straightforward.It was mostly “Next, Next, Next, Finish” during the deployment.Connecting Veeam ONE to our vCenter and creating the SQL database on a remote host were the only details that required any focus.

What about the implementation team?

We implemented Veeam ONE in-house, specifically with just one administrator; very easy to implement.

What was our ROI?

ROI is difficult to measure in a cost center since we don’t produce revenue.

What's my experience with pricing, setup cost, and licensing?

Veeam ONE was procured through a promotion that coupled it with Veeam Backup and Replication. We were interested in a backup solution for our hypervisor environment however Veeam ONE quickly proved to be a solution we intend to license for the long term. As I’ve already mentioned with the ease of setup and use, costs have been minimal.

Which other solutions did I evaluate?

Veeam ONE is actually complimenting a different product leveraged through a third party contract. The third party is responsible for monitoring our business-critical systems, however, we prefer Veeam ONE because it recognizes issues before the third party solution does and, because no Veeam ONE agent is required, we’re comfortable using two monitoring solutions with no significant resource overhead costs.

What other advice do I have?

Veeam ONE is the perfect solution for monitoring and managing your hypervisor infrastructure. However we rely on a different solution for systems that are not part of our hypervisor infrastructure such as our database servers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user199092 - PeerSpot reviewer
it_user199092Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
Real User

My storage is pretty simple, consisting of (2) HP P2000 G3 SANs so I use the email notification feature on the controllers to notify me of storage hardware events. Veeam ONE picks up issues with the datastores so I seem to have the bases covered for storage.

See all 4 comments
IT Services Manager at a tech services company with 51-200 employees
Real User
Top 10
A highly stable product that provides excellent backup features and has a proactive support team
Pros and Cons
  • "Backup and restore features are valuable."
  • "The product must provide better security."

What is our primary use case?

The solution is used for backup and restore. It can also be used for VM replication.

What is most valuable?

I like almost everything about the product. Backup and restore features are valuable. They develop everything. If a competitor invents a new feature, the vendor also implements it.

What needs improvement?

The product must provide better security. It must provide an integration with a tool that has ransomware protection.

For how long have I used the solution?

I have been using the solution for about ten years.

What do I think about the stability of the solution?

The tool is rock solid. It is very, very stable.

What do I think about the scalability of the solution?

There are huge systems for which Veeam is not big enough, but we can partition the big environment and install several Veeam instances. The tool scales very well. We face no issues. The product is suitable for the smallest to the biggest enterprises. There is a free community edition that is limited to ten virtual machines. If we buy a license, we can scale up to 1000 instances.

How are customer service and support?

The support is one of the best I have seen. The team has a quick response time and provides quality feedback. The team is proactive. I am really happy with the product.

Which solution did I use previously and why did I switch?

I have worked with IBM and Data Protector. Veeam is better because it focuses on a single product.

How was the initial setup?

The initial setup is simple. With just a couple of clicks, we can install the product. However, it depends on how complex the environment is. Compared to other products, it is quite straightforward. We mostly deploy the solution on-premises. However, we can get opportunities to implement the cloud version as a service provider or back up an organization’s cloud infrastructure.

What's my experience with pricing, setup cost, and licensing?

The price is not low, but we get value for our money. We don't want a cheap product. We want a good product. The tool is reasonably priced for the quality it provides.

What other advice do I have?

I recommend the solution to others. There is some room for improvement. Overall, I rate the tool a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
WilmerRodriguez - PeerSpot reviewer
Account Manager at BGH
Reseller
An easy-to-implement solution that is fast, stable, and flexible
Pros and Cons
  • "First, I like that this solution is fast. Second, I like the stability and flexibility."
  • "If you don't have technical knowledge about these services, monitoring the virtual machines is hard."

What is our primary use case?

We use this solution to backup documents, photographs, video tapes, and data in the cloud. It is a public cloud and implementation is easy because all you need to do is create a new user, and then you can easily load the data.

What is most valuable?

First, I like that this solution is fast. Second, I like the stability and flexibility.

What needs improvement?

If you don't have technical knowledge about these services, monitoring the virtual machines is hard. The solution is flexible if you have the correct knowledge though, so if you have knowledge about newer technical services, it's easy.

For how long have I used the solution?

I have been using this solution for about six years.

What do I think about the scalability of the solution?

It is a pay-as-you-go solution. There are four people using it in my company.

How are customer service and support?

The technical support is so helpful because the team is in the USA and the people are fast. We get answers fast and the connectivity is fast. It's so good. I would rate the technical support as a ten out of ten.

How was the initial setup?

The solution is really easy to set up.

What's my experience with pricing, setup cost, and licensing?

Our licensing cost is $200 a year.

What other advice do I have?

I would recommend this solution to others.

I would rate this solution as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Joshua Abello - PeerSpot reviewer
SAP Sub-Infrastructure Manager at Shalom S.A.
Real User
Storage Snapshots is a great feature and we appreciate the good customer service
Pros and Cons
  • "Storage Snapshot is a good feature and very safe."
  • "The backup and integration could be improved."

What is our primary use case?

We use this solution for database backup. We are customers of Veeam. 

What is most valuable?

We've had a bad experience using Snapshots from VMware and so we now use Storage Snapshot which is much better and very safe.

What needs improvement?

I think the backup and integration could be improved. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

Veeam provides good stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The technical support is very good and they are very responsive. 

How was the initial setup?

The initial setup is straightforward. It took us about 10 minutes to deploy and configure, and maybe an hour in total to implement. Two people use the solution in our organization and we are currently considering whether to increase usage. 

What other advice do I have?

I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1797300 - PeerSpot reviewer
IT Manager at a manufacturing company with 501-1,000 employees
Real User
Effective on-premise backups, reliable, and good technical support
Pros and Cons
  • "The backups we have been receiving from Veeam Backup Replication on-premise have been good."
  • "The cloud backups from Veeam Backup Replication have not been good. Addiotnaally, the backups of Office 365 and the overall performance can always be improved."

What is our primary use case?

I am using Veeam Backup Replication for backups.

What is most valuable?

The backups we have been receiving from Veeam Backup Replication on-premise have been good.

What needs improvement?

The cloud backups from Veeam Backup Replication have not been good. Addiotnaally, the backups of Office 365 and the overall performance can always be improved.

For how long have I used the solution?

I have been using Veeam Backup Replication for approximately seven years.

What do I think about the stability of the solution?

We have not encountered any problems with the stability of Veeam Backup Replication.

What do I think about the scalability of the solution?

The scalability is good from Veeam Backup Replication.

How are customer service and support?

The technical support from Veeam Backup Replication is good.

What's my experience with pricing, setup cost, and licensing?

Veeam Backup Replication can be quite expensive for Office 365 because its license is per user and not for the space that you use. You need one license for each user. If the user only uses a few files on one hard drive, you need a license to back up these files. It was better to have a license model, such as in the Cohesity solution. Cohesity has a license for a space that you use. It's more useful in this case because the license for backup data is on-premises is for CPU. The license is based on how many CPUs you have but it does not depend on how many users use the CPU. 

Which other solutions did I evaluate?

I have evaluated Cohesity. I have a demo version that they gave me.

What other advice do I have?

I rate Veeam Backup Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
IT manager at a tech services company with 11-50 employees
Real User
Useful solution for data backup replication that could be improved by having a more effective support team
Pros and Cons
  • "The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository service."
  • "We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team."

What is our primary use case?

We use this solution to replicate the SQL server to another site.

How has it helped my organization?

We tried to set up the application from SQL to SQL. We did this for the department, but the process took us almost a year. After we had signed off on the solution we noticed that it was affecting the performance of the SQL.

What is most valuable?

The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository services.

What needs improvement?

We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team.

For how long have I used the solution?

I have been using this solution for three months. 

What do I think about the stability of the solution?

We have had issues connecting to the server, specifically connecting to the head office to be on the same network. 

What do I think about the scalability of the solution?

We have not tried to scale this solution but it is possible. 

How are customer service and support?

Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the support team, they were not knowledgable on the solution and how it works. 

How was the initial setup?

The initial setup was complex and required assistance from the team at Veeam. After the installation, the solution does not function as we expected. The deployment took two weeks. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution and came at a higher cost than expected. We were charged higher prices than shown on the website by partners of Veeam. We were not able to buy a few licences to begin with. We had to buy five licences from the beginning before knowing if the solution worked for us. The initial contract for the solution was not clear on which services were to be paid for and which were free. 

What other advice do I have?

We first completed a POC in a test environment which worked well. However, when moving over to a production environment, we experienced some issues. 

We would have benefitted from more guidance on what options were available based on our internal systems. 

I would rate it a five out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.