What is our primary use case?
The solution is primarily used for backups.
We're a managed service provider and we use it to back up our own stuff. We use it to backup all of our client's data. Obviously, depending on the client, they're very much siloed. We've got multiple backups and multiple instances of Veeam deployed in their particular partitioned-off networks. Those are daily backups. We do full backups and we do incremental backups. Exactly what that schedule depends on the client itself, however, on a daily or a weekly basis, we have the typical things that end users do where they delete files and we have to go recover them.
How has it helped my organization?
We've had catastrophic failures at sites due to our location in Florida. Over the years, hurricanes come through and things happen, and we've had to deploy backups to get clients back up and running.
What is most valuable?
The most important features of backups are them being able to make sure they're reliable, and that whatever you need to restore you have access to. Veeam offers us that. You can easily restore everything to get the data back in the event of an emergency.
It's a pretty complete product.
For the most part, it is competitively priced.
Technical support has always been very helpful and responsive.
What needs improvement?
Pricing is always an issue. The less it costs, the better for us and our clients. Therefore, if they can lower the costs, that would be ideal for us.
The ease of usability and a learning curve to get up to speed are usually important. If they can continue to streamline and simplify their product, that would help us a lot. During the initial setup especially, there's a bit of a learning curve.
Buyer's Guide
Veeam Data Platform
November 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
For how long have I used the solution?
I've been in the business for 30 plus years and have health with multiple backup solutions, including Veeam, for many, many years.
What do I think about the stability of the solution?
The solution is reliable. It's stable. There are no bugs or glitches. It doesn't crash or freeze.
How are customer service and support?
Technical support has been good. We haven't had any issues really.
How was the initial setup?
There's a learning curve you need to deal with when you are implementing the product. Once you're implementing it and figuring out everything configuring the features, it's okay, however, it's not exactly straightforward.
We go through some training first from our more senior-level people that have already been using it when we train new people, and obviously, that has helped when it comes to implementation. We're finding it's getting easier to cross-train folks.
We're generally able to support it, in terms of maintenance. We've got thousands of users, and therefore, we've got several people on the team at various stages. We have two or three senior guys and then we have several of the mid-tier folks, and obviously, we've got new folks coming on every month that we're cross-training for the entry-level positions.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, our marketing department handles that. I don't really deal with that area. However, I can say that I would assume that the solution is competitive or else we would not be using the product.
I'd advise those considering the solution to first make sure they take the vendor training and get at least one or two on the team up to speed from people that know the product. Then, use them to cross-train the rest of your staff.
Which other solutions did I evaluate?
I'm always researching and downloading information, and recently, I was looking at that Cloud Backup Report.
We've looked at other options. They're all pretty similar. With Veeam, the interface seems to be fairly easy to use and the price points are good. I don't know exactly what it is off the top of my head, however, I know that we've had several conversations about it being price competitive.
What other advice do I have?
I've done lots of backups in the past, both onsite offsite, and for DR.
I'd rate the solution at a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
My storage is pretty simple, consisting of (2) HP P2000 G3 SANs so I use the email notification feature on the controllers to notify me of storage hardware events. Veeam ONE picks up issues with the datastores so I seem to have the bases covered for storage.