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Presales Solutions Architect at Win S.A.
Real User
Top 20
Has valuable disaster recovery features and good technical support services
Pros and Cons
  • "The technical support services have always been good."
  • "The product's initial setup process could be complex for application backup and database agent installations."

What is most valuable?

The platform's most valuable feature is continuous data protection. It is useful for data management and maintaining availability. It helps mitigate points of failure.

What needs improvement?

The product's initial setup process could be complex for application backup and database agent installations.  

For how long have I used the solution?

I have been working with Veeam Data Platform since 2015.

What do I think about the stability of the solution?

I rate the product stability a ten. 

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Veeam Data Platform
October 2024
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What do I think about the scalability of the solution?

The product is highly scalable in a cloud environment, which I would rate as nine out of ten. However, in a local environment, its scalability is constrained by the existing infrastructure.

How are customer service and support?

The technical support services have always been good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process's rating varies depending on specific requirements. For server backup, I rate it a ten. It can be more complex for application backup and database agents, so I rate it around seven. On average, I rate it eight or eight and a half.

It is deployed in both cloud and on-premises environments. A simple agent installation might take an hour, while a full server setup with all features could take up to a week.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five, depending on the application and environment.

What other advice do I have?

Veeam is highly effective in supporting disaster recovery. It provides detailed configuration options and generally performs better than Acronis.

The product's key features for managing data recovery include performance improvements and backup capabilities for various systems and virtual servers.

Its impact on operational costs and recovery time objectives depends on the defined policies, such as differential or full backups, and recovery time objectives. 

AI in Veeam is still developing. I have seen some documentation but still need to engage with it fully.

I recommend it to others and rate it a ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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System Engineer at Tarch
Real User
Top 5Leaderboard
An user-friendly solution that helps with data backup and replication
Pros and Cons
  • "The tool is good for VMware environments."
  • "Veeam Data Platform needs to improve data backup for Oracle admin. It needs to improve its stability."

What is most valuable?

The tool is good for VMware environments. However, it's not very effective for physical servers, payment servers, and libraries. 

The solution is very good for backup and replication. 

You can use one license for backup without needing additional capacity licenses for backups or updates. It also doesn't require additional licenses to back up to a Git library.

The tool is easy to use and user-friendly. Its data recovery options are good. Veeam Data Platform supports data encryption. 

What needs improvement?

Veeam Data Platform needs to improve data backup for Oracle admin. It needs to improve its stability. 

For how long have I used the solution?

I have been working with the product for 5 years.

What do I think about the stability of the solution?

I rate the product's stability a seven out of ten. 

How was the initial setup?

The product is easy to deploy. It took around 20-30 minutes to complete. 

What's my experience with pricing, setup cost, and licensing?

Customers require a perpetual license for the product. However, along with the license, they must also subscribe to the support service for one year or three years under a separate contract.

What other advice do I have?

I rate the overall solution an eight out of ten. I have no complaints about its data availability. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Veeam Data Platform
October 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Emthias Abdul Salam - PeerSpot reviewer
Technical Manager at Emirates Business Machines (EBM)
Real User
Top 5
Proactively monitors and helps in resolving issues efficiently but needs more customization features for dashboard
Pros and Cons
  • "The installation is pretty straightforward."
  • "In future releases, I would like to see more automation capabilities. It could integrate with automation services to automatically resolve identified issues rather than simply providing instructions to the user."

What is our primary use case?

Our customers use it to monitor their backup infrastructure as well as the hypervisor. 

What is most valuable?

Most of the customers like the features that monitor the VMware infrastructure.

Moreover, the product proactively identifies potential issues and provides suggestions on how to address them.

What needs improvement?

In future releases, I would like to see more automation capabilities. It could integrate with automation services to automatically resolve identified issues rather than simply providing instructions to the user.

Moreover, I would like to see customization on the dashboard and the reporting level.

Another area of improvement is the support. 

For how long have I used the solution?

I have been using this solution for around eight years. I'm working with Veeam ONE and Veeam Data Platform.

We work with the latest version, v12. 

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. It needs some improvement, especially on database connectivity, when the database grows. So, these issues are there for some of our customers. 

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. It needs some improvements.

We have around 15 customers using this solution. Some are enterprises, some are government entities, and some are SMBs. 

How are customer service and support?

Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves, and it happened recently also with two to three cases. Our engineering team was able to resolve this instead of waiting from their side. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I would rate my experience with the initial setup a nine out of ten, where one is difficult, and ten is easy. 

It was straightforward. No complexity here.

What about the implementation team?

The installation is pretty straightforward, and some configurations need to be done. The entire process can be done within a day; we can complete it. 

For the deployment process, we need to identify where to place the solution and the required ports for Veeam ONE. We identify the network requirements, all the ports, and firewall ports needed to connect to the VMware and backup infrastructures. 

It's placed on a dedicated machine, and we configure a skilled server instead of SQL Xpress due to limitations. Then, we deploy it, add the backup and VMware infrastructures, set up the license, and configure rules and alerts.

What's my experience with pricing, setup cost, and licensing?

It is reasonably very cheap. I would rate the licensing model a one out of ten, where one is very affordable and ten is extremely expensive. 

There are no additional costs. Most of our customers take it as a bundle with Data Cloud. From advanced, they take the bundle. So it comes with Veeam ONE. So, it's very affordable. 

What other advice do I have?

If it's purely a VMware environment, then I definitely recommend it. If it's a heterogeneous environment, they may not be able to monitor on-premise servers or the cloud. So, if it's purely VMware, then I would recommend it.

Overall, I would rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrator
PeerSpot user
BasemIsmail - PeerSpot reviewer
Business Development Specialist at a tech services company with 11-50 employees
Real User
Top 5
A comprehensive solution for protecting virtual machines and physical servers

What is our primary use case?

We use the solution for protecting virtual machines and physical servers, as well as backing up data. The data platform mainly focuses on virtualization and physical environments, including database backup.

How has it helped my organization?

Veeam recently enhanced some features related to ransomware. Within these updates, its built-in protection feature or cybersecurity features included in the Veeam data platform now provide added protection for all customers. The solution effectively safeguards data, particularly against ransomware. This benefits Veeam, although it may rely on other third-party solutions for business continuity and data protection.

What is most valuable?

The solution focused on on-premises data and covered all virtualized environments, including physical servers. This product offers scalability, flexibility, and a simple user interface.

What needs improvement?

The licensed schema needs to be simple because it is more complicated than the previous one.

For how long have I used the solution?

I have been using the Veeam Data Platform for six years.

What do I think about the stability of the solution?

The product’s stability is good.

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

The solution can integrate with Azure storage and other storage vendors. It is more scalable than the cloud version.

10-15 users are using this solution. We cater this solution to small to medium companies.

I rate the solution’s scalability a nine out of ten.

Which solution did I use previously and why did I switch?

I have been working with the Veritas backup solution for about 20 years. Veeam has gained a significant market share and caters to many customer needs in the backup sector.

How was the initial setup?

The initial setup is easy and takes a couple of hours to complete.

What's my experience with pricing, setup cost, and licensing?

The solution has affordable pricing for old customers.

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
It's stable, and the restoration is easy and reliable
Pros and Cons
  • "One of the most valuable features of Veeam is that the restoration is easy and reliable."
  • "The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved."

What is our primary use case?

We primarily use Veeam as a backup system, so for backup operations. Every company needs to have backups and restoration, and cannot live without it. We have ransomware, system failure, and a lot of problems facing us, so we need backups for the emailing systems, database, Hypervisor, and VMs. 

What is most valuable?

One of the most valuable features of Veeam is that the restoration is easy and reliable. 

What needs improvement?

The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved. 

For how long have I used the solution?

I have been using Veeam for a couple of years.

What do I think about the stability of the solution?

This solution is stable, and the restoration of Veeam is easy and reliable. 

How are customer service and support?

A partner or mine has contacted technical support many times. He was very satisfied and recommended their support team. 

Which solution did I use previously and why did I switch?

I have also tried Veritas Backup Exec, which is more difficult to use. 

How was the initial setup?

It takes about two hours to install and implement this solution and to start backing up data. The operation of backups depends on the customer's data, so the timeframe will depend based on that data. 

For deployment and maintenance, we have one person for administration and restoration and the IT manager for managing the system. 

In my organization, users use it centralized, and it works for the servers and operates silently. No one can pause or refuse the backup operation. We implemented it like this for all customers, so that it backs up to the server and works without user involvement.

What about the implementation team?

We implemented this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

We pay for a license to use this solution, and we recommend that our customers pay for a license and a renewal license. 

What other advice do I have?

I rate Veeam Backup a nine out of ten, and I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Senior Data Center Administrator at a manufacturing company with 501-1,000 employees
Real User
Enables backup and replication with easy-to-use administration
Pros and Cons
  • "From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy."
  • "When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot."

What is our primary use case?

The primary use case is backup and replication. This solution is a backup, so it is used on-premises.

What is most valuable?

From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy.

What needs improvement?

Veeam should go for a different version of a hypervisor. For example, they are concentrating on Microsoft Hyper-V and on VMware. There are some virtualizations there, like AHV Nutanix. In that case, they need to rebuild application-wise. I checked with an AHV for my personal knowledge, and I couldn't find the same as in the VMware and Hyper-V. It's totally different. It opens with a different port.

They need to do some repository and improve the backup chain and logs. For example, sometimes we still need to call support for small things, and they're looking for the log. 

In this case, they need to give some training to the administrators. It should be easy. In this case, there are some knowledge bases. If you go to the Veeam site, you will see the knowledge bases, but there should be a little awareness. Administrator awareness should come up for that, like with the small issues and how you want to replicate. When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot.

What do I think about the scalability of the solution?

It was scalable.

How are customer service and support?

Technical support is amazing.

Which solution did I use previously and why did I switch?

Veeam is totally different from Veritas when it comes to virtualization and virtual machines. For Veritas, we are just using the standalone, physical servers.

Veritas is good for a small environment. We are taking more backups in Veeam only, and we're only taking some backups in Veritas, which is like a physical server.

What's my experience with pricing, setup cost, and licensing?

The cost is expensive. It will depend on how you are managing your environment, your requirements, and if you can easily manage a license. It's not that difficult, so you can manage it, but the cost is high, so you need to check directly with Veeam as well as the local partner so you can get the discount prices.

What other advice do I have?

I would rate this solution 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1618725 - PeerSpot reviewer
Managing Director/ VP of Sales at a tech services company with 51-200 employees
Real User
Reliable with helpful technical support and competitive pricing
Pros and Cons
  • "It's a pretty complete product."
  • "During the initial setup especially, there's a bit of a learning curve."

What is our primary use case?

The solution is primarily used for backups. 

We're a managed service provider and we use it to back up our own stuff. We use it to backup all of our client's data. Obviously, depending on the client, they're very much siloed. We've got multiple backups and multiple instances of Veeam deployed in their particular partitioned-off networks. Those are daily backups. We do full backups and we do incremental backups. Exactly what that schedule depends on the client itself, however, on a daily or a weekly basis, we have the typical things that end users do where they delete files and we have to go recover them. 

How has it helped my organization?

We've had catastrophic failures at sites due to our location in Florida. Over the years, hurricanes come through and things happen, and we've had to deploy backups to get clients back up and running.

What is most valuable?

The most important features of backups are them being able to make sure they're reliable, and that whatever you need to restore you have access to. Veeam offers us that. You can easily restore everything to get the data back in the event of an emergency.

It's a pretty complete product. 

For the most part, it is competitively priced.

Technical support has always been very helpful and responsive. 

What needs improvement?

Pricing is always an issue. The less it costs, the better for us and our clients. Therefore, if they can lower the costs, that would be ideal for us.

The ease of usability and a learning curve to get up to speed are usually important. If they can continue to streamline and simplify their product, that would help us a lot. During the initial setup especially, there's a bit of a learning curve. 

For how long have I used the solution?

I've been in the business for 30 plus years and have health with multiple backup solutions, including Veeam, for many, many years. 

What do I think about the stability of the solution?

The solution is reliable. It's stable. There are no bugs or glitches. It doesn't crash or freeze.

How are customer service and technical support?

Technical support has been good. We haven't had any issues really. 

How was the initial setup?

There's a learning curve you need to deal with when you are implementing the product. Once you're implementing it and figuring out everything configuring the features, it's okay, however, it's not exactly straightforward.

We go through some training first from our more senior-level people that have already been using it when we train new people, and obviously, that has helped when it comes to implementation. We're finding it's getting easier to cross-train folks.

We're generally able to support it, in terms of maintenance. We've got thousands of users, and therefore, we've got several people on the team at various stages. We have two or three senior guys and then we have several of the mid-tier folks, and obviously, we've got new folks coming on every month that we're cross-training for the entry-level positions.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, our marketing department handles that. I don't really deal with that area. However, I can say that I would assume that the solution is competitive or else we would not be using the product.

I'd advise those considering the solution to first make sure they take the vendor training and get at least one or two on the team up to speed from people that know the product. Then, use them to cross-train the rest of your staff.

Which other solutions did I evaluate?

I'm always researching and downloading information, and recently, I was looking at that Cloud Backup Report.

We've looked at other options. They're all pretty similar. With Veeam, the interface seems to be fairly easy to use and the price points are good. I don't know exactly what it is off the top of my head, however, I know that we've had several conversations about it being price competitive.

What other advice do I have?

I've done lots of backups in the past, both onsite offsite, and for DR.

I'd rate the solution at a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer378747 - PeerSpot reviewer
Manager - I.T. Operations at a leisure / travel company with 1,001-5,000 employees
Real User
Enables us to restore the VM when the needs arises and for disaster recovery.
Pros and Cons
  • "Enables us to restore the VM when the needs arises and for disaster recovery."
  • "Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources."

How has it helped my organization?

We had an issue with power in the data center and one of the IBM storage devices could not startup. We managed to restore all of the VMs from Veeam and disaster recovery was executed as expected within our SLA.

What is most valuable?

Enables us to restore the VM when the needs arises and for disaster recovery.

What needs improvement?

  • Near-synchronous, better RPO and RTO snapshot-based takes a lot of space and resources.
  • They could look at different ways to replicate only new changes or blocks.
  • If we have to use Veeam for disaster recovery, we need to make sure that we can at least have up to 10 or 15 minutes of data before a disaster happens. Currently, you can have replication but this uses/eats up a lot of resources, on the network. Is there any other way they could increase RPO with less or limited network resources being used?

What do I think about the stability of the solution?

We did have stability issues and we had to contact technical support. They were very helpful.

How are customer service and technical support?

Technical support is very good.

Which solution did I use previously and why did I switch?

We didn’t have any previous tools for this.

How was the initial setup?

The initial setup was straightforward. We did quite a bit of research and lab testing before the actual implementation. The white papers where very helpful

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is better than the competitors, but it could be better.

Which other solutions did I evaluate?

We looked at Zerto and Acronis.

What other advice do I have?

If they are looking for backup and recovery, Veeam is the way to go. If they are looking for a high RPO and RTO, Zerto is the way to go.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.