We use the solution to back up our more than 100 virtual machines.
PhD Research Student at ACT international
Used to back up our more than 100 virtual machines
Pros and Cons
- "The most valuable feature of the solution is its backup feature."
- "Veeam Data Platform should improve its air gap backup features."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is its backup feature.
What needs improvement?
Veeam Data Platform should improve its air gap backup features.
For how long have I used the solution?
I have been using Veeam Data Platform for four to five years.
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Veeam Data Platform
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What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
Around five engineers are using the solution in our organization.
I rate the solution’s scalability ten out of ten.
How was the initial setup?
The solution’s initial setup is very easy.
What about the implementation team?
The solution’s installation was very fast.
What's my experience with pricing, setup cost, and licensing?
Veeam Data Platform has very good pricing.
On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a nine out of ten.
What other advice do I have?
I work with the updated version of the solution. I would recommend Veeam Data Platform to other users.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 16, 2024
Flag as inappropriateSystem Administrator at a financial services firm with 10,001+ employees
User-friendly, secure, and makes the restoring process simple
Pros and Cons
- "Initially setting up the product is easy."
- "The stability for AIX machines could be better."
What is our primary use case?
I'm the system admin, and I'm taking care of backups and every job in Veeam Backup. We have the AIX machines and we are deploying the AIX machine; we are doing the backup and trying to restrain the AIX on them.
What is most valuable?
It's very customer-friendly and user-friendly and we use it mostly to backup an issue.
We have done a multiple-time restore on Veeam Backup and that is an awesome feature. It's a very critical system, we have to restore it and Veeam makes it easy to do so to protect our system.
Initially setting up the product is easy.
The solution has been quite stable.
Technical support is good.
It supports the technology and it's actually more secure and has enhanced itself. Veeam is always making itself better in terms of functionality and features.
What needs improvement?
Part of the issue we've had is with the AIX backup. Currently, Veeam has issued version 2.0 for the AIX machine, however, it is not capable of taking the entire machine backup and restoring at the one side. It is only taking the backup of the partitions only. There is a limitation there right now. I'd suggest they improve the functionality in the Veeam Backup agent so that it will take an entire machine backup. That would be more beneficial for the official system for the AIX's.
The stability for AIX machines could be better.
Veeam Backup also needs to be possible in Azure, so that if something goes down Veeam can take care of everything. Our local vendor in India for the Azure environment has found out there is no availability for Azure for Veeam Backup and Replication. If there is an existing Veeam option that supports the Azure environment, they need to relay the message. It's not clear now and it appears there isn't one.
We'd love to see the solution offer more compression in the future to allow us to save more space.
What do I think about the stability of the solution?
It's stable for the ESXi and other Linux and workstations they've established. In the case of the AIX machine that we are using, the stability needs to be improved.
What do I think about the scalability of the solution?
The solution is totally scalable. That said, one thing I didn't get from local resources is that Veeam Backup cannot perform in the Azure environment.
How are customer service and support?
Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking about what ports need to be open for the Veeam Backup and Replication and they are just suggesting the link and just showing the port, it's not quite as helpful as we would hope. For example, what can do we to improve from this side? There needs to be more specificity in terms of the level of technical support we get when we have specific concerns. We would be grateful for this.
How was the initial setup?
The setup process was really easy. I've done it so many times, actually and I am quite comfortable with the steps now. However, in the case of AIX, most users don't know about the AIX deployment. They are not seeing exactly what needs to be done. That part needs to be taken care of by Veeam directly.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the exact pricing, however, in our region, in South Asia, pricing is always a concern.
Which other solutions did I evaluate?
We tried Commvault also, however, it's not user-friendly and it's not as easy compared to Veeam. They have their own benefit, however, they simply are not user-friendly enough for us. Veeam is easier, and it's reassuring. We've saved money with Veeam as we've had to restore a few times now and we've saved so much data using it. That's why it's good. It's proven itself again and again.
What other advice do I have?
We are customers and end-users of Veeam.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Veeam Data Platform
November 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
System Administrator at a maritime company with 1,001-5,000 employees
Good integration and instant recovery feature is useful
Pros and Cons
- "One of the most valuable features is the integration. Another good feature is the instant recovery."
- "I think that Veeam could improve some performance issues when the backup itself is restored. I'm also using HPE StoreOnce, which has deduplication, and when I'm trying to test or run backups, it takes a lot of time. I think they could improve the testing for backup copies."
What is our primary use case?
I primarily use Veeam Backup for VMware backups—I have one physical agent—and replications to SAN. I use it to copy backups to the cloud, as well as for tape backups. I also use it for restoring Azure backups and replicas to ensure that backup is successful.
This solution is deployed on-premises, and we are currently using the latest update.
What is most valuable?
One of the most valuable features is the integration. Another good feature is the instant recovery.
What needs improvement?
I think that Veeam could improve some performance issues when the backup itself is restored. I'm also using HPE StoreOnce, which has deduplication, and when I'm trying to test or run backups, it takes a lot of time. I think they could improve the testing for backup copies.
For how long have I used the solution?
I have been using Veeam Backup for more than five years.
What do I think about the stability of the solution?
This solution is very stable and reliable. I didn't face any issues with Veeam Backup Replication itself—the whole issue was related to issues with the operating system.
What do I think about the scalability of the solution?
This solution is easy to scale.
How are customer service and support?
I have contacted Veeam technical support a few times and was satisfied with the support. I contacted them regarding issues related to the backup copy to cloud and they helped to fix the problem.
How was the initial setup?
The installation was straightforward and we handled it locally.
We have one admin using this application and two IT members working as alternative administrators for any issues if the main admin is not available. So we have a team of three handling maintenance.
What about the implementation team?
We implemented this solution through an in-house team.
What's my experience with pricing, setup cost, and licensing?
The pricing is on the higher side, so I think they have to think about the price. It's a stable product and there was no requirement to keep in touch with the support team, so the renewal license was too expensive.
What other advice do I have?
I rate this solution a ten out of ten, and I would definitely recommend this solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality engineer of the 1st category at Modern Expo
Provides a simple, scalable, sustainable repository
Pros and Cons
- "While I do not recall whether the latest version is 10.0 or 11.0 I do know that it allows one to make a back up repository that is very scalable and simple."
- "Occasionally, in the course of upgrading one's virtualization platform, the backup can be ruined."
What is our primary use case?
The solution is so good to use. It allows for proof of concept. One can run a test on the database, move backups from one server to another, do file restoration or make use of portal storage features.
Backup and storage is very fast, reducing what would otherwise take hours to minutes. Veeam was designed for virtual environments. The first year it was involved in supporting VMware virtual environments.
What is most valuable?
While I do not recall whether the latest version is 10.0 or 11.0 I do know that it allows one to make a back up repository that is very scalable and simple. This can be added from multiple different levels, in respect of a single disc, through employment of cluster servers, data domain storage, or even tape library. This means the repository is very scalable, as the growth of data in the past years has presented a big problem. Cloud services can be employed as a back up repository.
While I may not be the user testing each new market product, I am very happy with the solution's scalability. It boasts a support team that is good and fast and can conduct its affairs in a host of languages. When it comes to instances involving support, I can discern the differences over the past two months. Technical support is fast, helpful and provides good advice.
What needs improvement?
While we do not consider it to be a big deal, I know there are other users who consider the running of the latest version of VMware vCenter while making use of the virtual environment to be an issue. One must update VMware or Veeam with care because of the compatibility issue involved. Installation and support must be taken into account.
While strength, complexity and compatibility of the solution may pose issues for others, they do not for me.
I feel the solution to be user-friendly.
The monitoring, reporting and dashboard features are also fine.
I am not aware of implementation issues and I have no concerns about the solution's security or stability. I have even tested the setup and it can be automated. At present, I see no need for an increase as I am not making 100 percent use of the product.
This said, the limits of Windows integration on servers should be addressed. Many shops use only Linux and do not wish to run the Windows Server policy. As they have people with an understanding of Linux, they do not see the need to employ another person merely for backing up the server.
Nowadays one can run Microsoft SQL Server on Linux without any problem, perhaps with this same ability being afforded to Windows Server.
Occasionally, in the course of upgrading one's virtualization platform, the backup can be ruined. I know of people who do downgrade virtualization out of concerns for the success of a data center backup run. For me, personally, this does not present an issue as I am more conservative in how I conduct my administrative functions.
For how long have I used the solution?
We have been using Veeam Backup & Replication for three or four years.
What do I think about the stability of the solution?
The solution is absolutely stable.
What do I think about the scalability of the solution?
The solution is absolutely scalable.
How are customer service and technical support?
I am absolutely satisfied with technical support. We benefit from it completely. Its multi-lingual character is definitely important.
Which solution did I use previously and why did I switch?
We were using IBM Tivoli Storage Manager for 15 years before making use of the solution, although I don't know what the product is called at present, as it replaced a branded IBM Protect product.
We were using IBM Tivoli Storage Manager at a time when the majority of our data servers were running on physical machines. From IBM's perspective, the licensing has become more involved since virtualization became increasingly prevalent. While it was not in my purview, the prohibitive nature of the product led us to migrate to Veeam software and to procure a different license.
While IBM Tivoli Storage Manager was considered to be the leading solution of its time, it was also very complicated.
How was the initial setup?
The installation involves a single package and is pretty simple. This is in comparison to the installation of the DB2 of Tivoli. Now, the installation is done in a single stroke and is so simple and the solution so nice. While we don't really make use of it at the moment, several years ago we constituted one of the main monitors of the virtual environment.
The installation time is contingent on its scale as it varies based on the size of the environment. Another factor would involve the installation of disparate versions for different machines, such as concerns a proxy repository. A further possibility is to install everything in a single machine in virtual storage.
I would put the main installation at 20 minutes and add another hour for configurations, such as those involving emails and reports.
I consider the installation to be fully completed once I can carry out a task. We are talking about one or two hours. This takes into account the different applications for disparate environments in Veeam's environment.
What about the implementation team?
Overall, we have two people who are responsible for deployment and maintenance as it relates to everything involving the physical backup and virtual environment.
What's my experience with pricing, setup cost, and licensing?
We purchase a license annually.
When it comes to the cost, IBM software is significantly more expensive than the solution for our environment, although we are talking about four years ago.
What other advice do I have?
We have two Veeam servers in two disparate sites.
The solution is not deployed on the cloud. One of the servers is physical and the other virtual, with the support and backup capabilities comprising 50 kilobytes of SSD storage.
I would recommend the solution to others.
There are approximately 700 people making use of the solution in our organization.
I rate Veeam Backup & Replication as a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head IT manager at mksons
Easy to set up and can scale well but the snapshot restoration takes too long
Pros and Cons
- "It's simply very good software for backup purposes."
- "The patching can be quite difficult at times."
What is our primary use case?
I have two to four servers, and I back up one VM to another VM through Veeam Backup. That's the primary use case.
What is most valuable?
Veeam Backup is very user-friendly.
It's integrated with many deduplication software solutions - including Dell software.
It's simply very good software for backup purposes. All the IT infrastructure is shifted on Veeam rather than other methods.
The initial setup is very easy.
The stability is good.
The solution can scale well.
They are fulfilling the requirements of their users and the updates they offer are good. I used one update recently and it was good. Any previous problems were solved in the update release.
What needs improvement?
Unfortunately, when one of my servers crashed, I instructed a colleague to delete the backup job, and he did. He accidentally deleted backup replication, however. I had nothing then. Both the backup and the original machine were deleted. We learned that there is no chance for recovery once the backup is deleted. They should make it possible to restore a replica in cases where it is accidentally deleted.
The restoration, reiteration, or snapshotting somehow is creating some sort of problem for us right now. I don't know, if it's the hardware's fault or a software issue, however, sometimes it takes a long time to delete a Snapshot. It can take anywhere from 30 minutes to two hours. They have to minimize the time of restoration that Snapshot is creating right now.
The patching can be quite difficult at times.
We try to make the backups run at off-peak times, however, sometimes something goes wrong and it doesn't back up as scheduled.
For how long have I used the solution?
I've only been using the solution for about a year at this point.
What do I think about the stability of the solution?
We've found the solution to be quite stable so far. We haven't had any issues.
What do I think about the scalability of the solution?
It is scalable. It's good for scalability.
We only have one person that handles the backups. Not every user in the company has access to the solution. We don't intend to add more users.
We use ten Veeams, give or take, currently. However, we might add more in the future.
How are customer service and technical support?
We use the community edition. The problem I've faced in the community edition is that the community edition always relies on the community to solve a problem. I tend to google answers or ask the community. They seem to have a lot of users and it helps in the sense that there is a lot of information out there. You can typically find an answer to your question.
How was the initial setup?
The solution is very easy to set up and integrate with other solutions. It's not complex at all. The process is extremely straightforward.
It only takes one person to set up and administer the product. We have one or two people on staff that can handle any Veeam related duties. With jobs and replicas, it is a good practice for both to know the all use cases, to know all the backups and backups replicas. Then they will find it easier to handle and they will better understand the jobs.
What's my experience with pricing, setup cost, and licensing?
I use the community version of the solution. I'm not sure of the licensing costs for the paid version.
What other advice do I have?
We are end-users of the solution and we rely on the community version right now. IN the future, we may use the licensed paid version.
I learned to use the latest update, however, my preference is that I use the second last update. I'm not necessarily on the latest version.
I'd recommend the solution.
I'd rate it at a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
Flexible and scalable, supports physical systems and VMs, integrates with major applications, and has a free edition
Pros and Cons
- "It is a flexible, simple, and scalable software-based solution. It has agentless functionality with specific hypervisors and agent-based functionality with specific operating systems. It gives you the flexibility to use your own hardware and back up physical Windows, Linux, IBM AIX, and Oracle Solaris systems as well as VMware VMs, Hyper-V VMs, and Nutanix VMs from one console. It also has integration with major applications that most companies are using, such as Active Directory, SQL, Exchange, or SharePoint. It has integrations, not just for the backup on the image, host layer, or hypervisor, but also for performing an application-consistent backup. It is helpful in backing up to the tape, cloud, DR site, etc. It is really flexible. It is really amazing that you can restore any backup on VMware, Azure, or AWS. As compared to the other solutions in the market. Veeam has really integrated a lot in the past years. It has the best performance and perfect replication."
- "Veeam Backup Replication has agents for Linux, but they are not supporting Cluster Shared Volumes. It would be great to have agents for Linux be cluster-aware, just like the Windows agents. That's the main pain point. In addition, we should be able to handle the automation of Oracle backups from the backup server. We should be able to schedule, control, and deploy them from the backup server rather than relying on scripts and/or the system you are backing up to perform the backup. Currently, we install the plug-in inside Oracle VMs and then use crontabs to handle the task schedule on each machine for scheduling the backups. Veeam Backup Replication should also support the automation of Nutanix backups from the backup server, not from the proxy. The other not so major thing is that they don't support legacy systems because Veeam is a new company. It is not as old as other companies. They don't support physical workloads that are really old, which a major challenge, but they do have a point. Legacy systems should be virtualized, and if they're virtualized, then the backup is not an issue with Veeam, but some customers like the physical setup, and they don't want to have it virtual."
What is most valuable?
It is a flexible, simple, and scalable software-based solution. It has agentless functionality with specific hypervisors and agent-based functionality with specific operating systems. It gives you the flexibility to use your own hardware and back up physical Windows, Linux, IBM AIX, and Oracle Solaris systems as well as VMware VMs, Hyper-V VMs, and Nutanix VMs from one console.
It also has integration with major applications that most companies are using, such as Active Directory, SQL, Exchange, or SharePoint. It has integrations, not just for the backup on the image, host layer, or hypervisor, but also for performing an application-consistent backup. It is helpful in backing up to the tape, cloud, DR site, etc. It is really flexible. It is really amazing that you can restore any backup on VMware, Azure, or AWS.
As compared to the other solutions in the market. Veeam has really integrated a lot in the past years. It has the best performance and perfect replication.
What needs improvement?
Veeam Backup Replication has agents for Linux, but they are not supporting Cluster Shared Volumes. It would be great to have agents for Linux be cluster-aware, just like the Windows agents. That's the main pain point.
In addition, we should be able to handle the automation of Oracle backups from the backup server. We should be able to schedule, control, and deploy them from the backup server rather than relying on scripts and/or the system you are backing up to perform the backup. Currently, we install the plug-in inside Oracle VMs and then use crontabs to handle the task schedule on each machine for scheduling the backups. Veeam Backup Replication should also support the automation of Nutanix backups from the backup server, not from the proxy.
The other not so major thing is that they don't support legacy systems because Veeam is a new company. It is not as old as other companies. They don't support physical workloads that are really old, which a major challenge, but they do have a point. Legacy systems should be virtualized, and if they're virtualized, then the backup is not an issue with Veeam, but some customers like the physical setup, and they don't want to have it virtual.
For how long have I used the solution?
I have been using this solution for the past three years.
What do I think about the scalability of the solution?
It is scalable. We have many users of this solution.
Veeam doesn't focus on a particular segment. Small, medium, and large businesses can use it for backup. Solutions such as Veritas, Commvault, and Rubrik are more focused on the enterprise segment, and they are not really SMB friendly. Veeam has really excelled on that part.
If you are a small business today, you'll grow tomorrow, and Veeam will grow with you. There are certain scenarios where Veeam is not a perfect fit, but for a vast majority of scenarios, Veeam is basically the number one solution in the market, especially now with their new release in which they have a new feature to conduct beautiful backups to Linux repositories.
The main challenge for small and medium businesses has been the investment in backup storage that can provide such features. Most of the solutions that can provide such features are pretty expensive, and they weren't an option for small and medium businesses. Now, they can just install Veeam on a Windows Server, Linux, Ubuntu, and other systems and configure the backups and store the backups on that storage itself.
How are customer service and support?
Their support is perfect for the Veeam Backup Replication for VMware and Hyper-V workload because Veeam started as a backup company for backing up VMware and Hyper-V environments. Now they have agents all over the place. They have lots of products and plug-ins. If you have an issue with a specific item of a pretty new product and the team behind is not so big, you can run into issues in terms of the response time and resolution in a timely fashion.
In certain situations, you need to contact a specific team, but they don't have a unified support model in which you just open a support case, and then they figure out internally which team to assign it to. You have to pick the team to which your issue belongs. So, if your problem is with VMware or Hyper-V backups or restores, you can open a case with the Veeam Backup Replication team. If you have an issue with the Agent for Windows, you need to open a case with the Agent for Windows team. If you have any issue with Nutanix backups, you need to open a case with the respective team. Sometimes, you get into a loop between teams because an issue can be complex and applicable to multiple teams. When a case is going from one team to another team, you get a lot of emails. Other than that, their support is great.
How was the initial setup?
The installation doesn't take much time. It also depends on the customer environment, but installing the software is pretty much "next, next, next", and then you just have to wait for the installation to complete. It relies on your CPU, memory, and disk resources, so the faster your server is, the faster it can happen. Some installations can take one hour, and some installations can take 15 minutes. It really depends on the environment.
What's my experience with pricing, setup cost, and licensing?
They have a free edition that can back up up to 10 VMs or physical servers. Small and medium businesses can use this edition until they can afford to get a license, and after they get a license, they just activate it on the same console. That's the amazing thing about it.
What other advice do I have?
I would definitely recommend this solution to others. It can be deployed on-prem or on the cloud. They also have a new cloud-specific product. They have an agentless backup for Azure Cloud, AWS Cloud, and Google Cloud, but you can still use Veeam Backup Replication on the cloud.
I would rate Veeam Backup & Replication a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Systems Recovery Specialist at a legal firm with 1,001-5,000 employees
A single solution to effectively monitor all environments
Pros and Cons
- "The monthly reports come complete with graphs and summaries, it's really helpful."
- "The threshold could be easier to configure."
What is our primary use case?
We use this solution on a daily basis to monitor all of our environments.
We use it for supplemental monitoring. Veeam ONE is based on our VMware. Although we receive alerts with VMware, Veeam ONE goes another step further with analysis.
With Veeam ONE, we're easily able to determine what has been impacted. For example, VMware will get an alert for an ESX host, and Veeam ONE will know exactly what VMs and what applications are impacted. It's not our primary source of monitoring, but when we have an issue, we go to Veeam ONE to figure out exactly where things are and to help us connect the dots.
What is most valuable?
The reporting features are great for our business and managers, It takes a lot of the guesswork out. The monthly reports come complete with graphs and summaries, it's really helpful.
What needs improvement?
The threshold could be easier to configure. I would like to see more automation and integration with their own backups. Currently, you can stop and start a backup, but it would be nice if you could initiate a reinstall using Veeam ONE.
For how long have I used the solution?
I have been using this solution for roughly six years.
What do I think about the scalability of the solution?
We experience problems with our SQL database. Our SQL database grew quite large in size with Veeam ONE. This is an area for improvement. They should also provide more guidance regarding calculating how big the environment might grow for the SQL database. We experienced a couple of issues where the Veeam ONE server went down because the SQL database grew too much, and we had to recreate it a couple of times. We don't quite understand how the Veeam ONE database works and what causes it to grow so quickly.
How are customer service and technical support?
The technical support is responsive, however, there have been times when we have had problems, but the technical support will determine it's not a Veeam issue, so they just drop it. They will only help us if the issue is directly related to Veeam. They could go a bit further and give a few suggestions, but they don't. In some cases, we have to get both VMware support and Veeam support together on one call and go through our account rep to pressure them. They'll eventually do it, but you have to force their hand.
How was the initial setup?
The initial setup was quite straightforward. The Installation process was completed in one day.
What's my experience with pricing, setup cost, and licensing?
We got the Veeam Enterprise Suite, which comes with Veeam ONE and Enterprise Manager. I'm not exactly sure what the pricing is.
What other advice do I have?
Veeam ONE is a great product. My main advice would definitely be to do a complete overview of the setup, and accurately design the database because otherwise, it will grow out of control.
On a scale from one to ten, I would give this solution a rating of eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect Backup/Recovery with 1,001-5,000 employees
A flexible product missing some commonsense features and tools
Pros and Cons
- "Veeam replication gives migration tools/options for VMware."
- "I enjoy the ability to quickly search for VMs through the Veeam console."
- "The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps."
- "The product is missing some commonsense features and tools for an enterprise backup recovery product,"
What is our primary use case?
For multiple data centers:
- Backup and recovery for VMware 2000 VMs
- Windows and Linux Clients
- Migrations (replication).
How has it helped my organization?
Veeam does its job well. However, there are more than a dozen commonsense items which should have been built into the software, such as being able to sort the column of server names while in a backup job and being able to see what VMs are already in a job when you add a new server.
What is most valuable?
Veeam replication gives migration tools/options for VMware, which is nice. I also enjoy the ability to quickly search for VMs through the Veeam console.
What needs improvement?
The product is missing some commonsense features and tools for an enterprise backup recovery product, but it is reliable, fairly resilient, and works.
I do not like how Veeam's software is dependent on a remote database which relies on the architecture that Veeam is protecting. HA for SQL (Veeam's database) is not really supported. I have been there, and done that. This leads to jobs corrupted, chains broken, etc.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The remote SQL server has had multiple sizing issues within the logs and SQL backup space and sharing with other database apps.
For example, when the SQL became unresponsive, Veeam crashed, jobs got corrupted, chains had to be restarted, old chains kept and pruned, etc.
What do I think about the scalability of the solution?
A little, but storage sizing is done by another company.
How are customer service and technical support?
Half of Veeam support reps are very helpful and will explain in detail what is wrong and how to fix it. The other half are extremely polite and will provide some basic support, but rather than explain what needs to be fixed, they ask you to run some recommended steps and methods that take time providing with no real results so they can go work on another ticket.
Which solution did I use previously and why did I switch?
We switched for multiple reasons. More options and configurations are available with Veeam. It can be a very flexible product.
How was the initial setup?
Initial setup was easy. However, after 40 days, it may not act the way you predicted it would. You may have to go back and make changes.
With Veeam, you need to analyze how everything works, not just how it looks like it should work compared to your experience with similar products.
What about the implementation team?
Implementation was all internal.
What's my experience with pricing, setup cost, and licensing?
Setup cost and licensing of Veeam are nothing to complain about when compared to similar products for enterprise backup recovery solutions.
Which other solutions did I evaluate?
We did not evaluate them to the same extent since they did not pass our evaluation requirements.
What other advice do I have?
You will enjoy Veeam's resiliency. It does not break in the middle of the night if properly designed, and Veeam gives you tools to make this easier to do than other products. Users will be able to get around Veeam's shortcomings more easily if they are experienced with PowerShell scripting and watch the SQL database server (for remote SQL servers) like its your lifeline.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nice review and great suggestions. I would like sorting in the job settings as well but when adding a server you can see what VMs are already there unless you are referring to the main Job screen? They have come a long way and architecting the solution is the key especially knowing what you want to do when it comes to backup. Veeam can do it you just need to plan ahead.
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Updated: November 2024
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