The most valuable feature for my organization is the ability to perform replications to a DR site with minimal impact to our bandwidth and production environment. On some systems we run near constant backups and replications on a 24/7 basis.
Information Technology Manager with 501-1,000 employees
We needed to switch to Veeam because almost all our systems are virtualized and this was not the focus for our previous solution.
What is most valuable?
How has it helped my organization?
This product has significantly reduced our backup windows as backup times have been significantly reduced, as well as the speed at which we can recover systems if needed.
What needs improvement?
There are some features that are lacking compared to other backup solutions, specifically around the use of tape libraries, and this is the largest area for improvement. As it is a fairly new feature, I do fully expect improvement in the future as they continue to refine the ability to backup servers to tape media.
For how long have I used the solution?
We have had the entire Veeam Backup and Recovery Suite in production for 18 months. Over that time we have continued to transfer more and more jobs from a legacy system to this solution.
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What was my experience with deployment of the solution?
We only experienced minor issues with deployment mainly related to permission issue, as we strive to keep account permissions to a minimum. As far as the actual install of the application, and even upgrades, we have had no issues related to either. When we did experience issues, the support was outstanding.
What do I think about the stability of the solution?
We have had no issues with stability of the Veeam software since the initial deployment. Any minor issues that we have experienced did not affect the ability to perform backups, and they were resolved quickly by support.
What do I think about the scalability of the solution?
To date, this system has been able to scale to all our needs without any noticeable issues. This has been a strength of this solution in the eyes of management since the initial purchase.
How are customer service and support?
Customer Service:
The customer service has been outstanding. We typically use a reseller for most purchases,including the Veeam Backup solution, and when needed the sales team has been available for questions or concerns.
Technical Support:The technical support has been phenomenal for this product. All issues we have experienced have been resolved in less than 72 hours. We have not experienced any critical issues, but I would anticipate that they would be resolved in far less time.
Which solution did I use previously and why did I switch?
We previously used a backup solution from another vendor which was not as focused on the virtual environment. As almost all our systems are virtualized the switch to Veeam made sense as its primary focus is a virtual environment.
How was the initial setup?
The initial setup was fairly straightforward. No issues should be seen if the recommendations in the documentation is followed in regards to server setup and account permissions.
What about the implementation team?
This was deployed through an in-house team with assistance from Veeam support when needed.
What's my experience with pricing, setup cost, and licensing?
$30,000 was the initial investment for purchase and setup, and it has minimal day to day costs.
Which other solutions did I evaluate?
We did a minimal evaluation of other products as Veeam has been one of the top-rated backup solutions for virtual environments. The field of vendors specializing in virtual environment backups has been limited compared to standard backup solutions which made review of possible solutions much easier as well.
What other advice do I have?
When looking at purchasing this product, I would recommend that you purchase the full suite, which includes Veeam One for monitoring of the environment. The products complement each other and can help ease burdens of administering both the virtual environment and data backup.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT consaltant at a tech services company with 11-50 employees
The solution has excellent reporting but needs to invest in AI and ML features to counter ransomware
Pros and Cons
- "Veeam One is easy to use. You don't need to get very technical or specific class training. Anyone can start using it."
- "Veeam One has its ransomware monitoring, but it's based on static parameters."
What is our primary use case?
My clients use Veeam One for monitoring. Veeam One offers backups and VM monitoring.
What is most valuable?
Veeam One is easy to use. You don't need to get very technical or specific class training. Anyone can start using it.
In my customer's feedback, one thing they liked a lot was the reporting. There is a reporting tool from Veeam One. My customers use reports and can generate reports based on anything they want. They can then compile the report and use them for multiple purposes. My customers use the reports for auditing and reporting, such as quarterly reports.
What needs improvement?
Veeam One has its ransomware monitoring, but it's based on static parameters. Maybe they can put in AI or ML to get an understanding of our customer's environment, so we don't need to manually tweak the static parameters to meet the customer's environment.
For how long have I used the solution?
I have about two years of experience with Veeam One, but my company deployed it three or four years ago.
What do I think about the stability of the solution?
I rate Veeam One's stability an eight out of ten. I don't hear any issues from my customers.
What do I think about the scalability of the solution?
I rate Veeam One's scalability a seven out of ten. The solution has some limitations with scaling, so we need to put in some workarounds to scale it. However, the solution is still scalable.
In Malaysia, we have SMB and even enterprise customers. We have two banking customers using Veeam One.
How are customer service and support?
Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support will be in Australia. After three o'clock in Malaysia, Australia's shift ends, and if we need to continue to work on a case, we need to get the support team to transfer the case to another team, and it takes time to do the handover. That process could be faster.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Veeam One, I tried Veritas. In Veritas, if we want to monitor the virtual infrastructure, that is a separate license. Veeam One is very straightforward because it's called the virtual machine. If you have 100 virtual machines, you have to get 100 licenses. Veritas needs a capped speed license, which means I need to understand the customer's environment around the capped speed they use for the virtual machines. The license structure is complex for Veritas. And it is difficult to forecast the capped speed for the next few years of growth.
How was the initial setup?
The initial setup is really simple.
What's my experience with pricing, setup cost, and licensing?
Veeam One's cost is cheaper. I rate its pricing a seven or an eight out of ten. The price is pretty cheap for our market. It's a really good price for the quality of the product.
Which other solutions did I evaluate?
Most clients don't want to use vRealize Operations since it is expensive.
What other advice do I have?
I rate Veeam One a seven out of ten. There are some improvements, but for the price point and features, I think that Veeam One is a great product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Ingénieur systèmes et réseaux at e-services
Has a straightforward backup process
Pros and Cons
- "Instant Backup is an useful feature."
- "It is efficient but can improve security-wise."
What is our primary use case?
It is convenient to create backups of virtual machines, and hard disks. It's also applicable for backing up various other services. When dealing with a heavy workload, the process of backup is designed to be straightforward. It involves transferring data from on-premise to the cloud or vice versa. This encompasses different usage scenarios.
How has it helped my organization?
Veeam's Instant Recovery feature allowed my organization to continue operations during file server failure by immediately restoring lost data.
What is most valuable?
Instant Recovery is an useful feature.
What needs improvement?
It is efficient but can improve security-wise.
For how long have I used the solution?
I have been using Veeam Backup & Replication for the last three years.
What do I think about the stability of the solution?
I would rate the stability nine out of ten.
What do I think about the scalability of the solution?
How are customer service and support?
The support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
It required 2-3 people to deploy. It is deployed in a hybrid manner. It took almost 2-3 hours for the process to complete.
The deployment procedure begins by accessing the Veeam Backup website to download the necessary software. Subsequently, the software is managed on the server where installation is intended. Before proceeding with installation, it's recommended to have a backup, ensuring functionality on the server. The installation process itself is distinct, not combined with the backup sector. Each step is downloadable, contributing to the installation information. The final step involves creating a backup job. Users can choose the backup type they prefer, whether it's full, implemented, or differential. Following this, the backup can be saved on desired media, such as servers.
What's my experience with pricing, setup cost, and licensing?
It is not expensive and I would rate it five out of ten.
Which other solutions did I evaluate?
We considered other vendors but discovered that the Veeam Backup has establishment as a direct node-to-node connection and synchronization with other systems.
What other advice do I have?
I can recommend that it serves as a good solution. The code constitutes a comprehensive answer. It effectively backs up all workloads. This applies to various scenarios – from email to physical and virtual machines, services, SAP DNS, and Azure DNS – allowing for comprehensive backup solutions. It extends to cloud-based backups as well. Essentially, it covers the entirety of our workload, whether on our infrastructure or network.
I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Infrastructure analyst specialized in cloud computing at IT2GO Solutions
Excellent for aggregation of logs and centralizing the view of different tools
Pros and Cons
- "Veeam ONE effectively centralizes the view of different tools."
- "It is not easy to navigate, especially with the numerous reports available."
What is our primary use case?
Our primary use case is to centralize the view of different tools, specifically the vCenter and Veeam Backup and Replication.
How has it helped my organization?
At our organization, the main goal for using Veeam ONE is to generate reports on the backups that we perform with our other solutions.
What is most valuable?
The aggregation of logs is the most valuable feature.
What needs improvement?
Although the reporting tool is working well and does not require any additional features, there is still room for improvement in the UI. It is not easy to navigate, especially with the numerous reports available.
For how long have I used the solution?
I have been using Veeam ONE for a year. I am using version eleven of the solution.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The scalability of Veeam ONE depends on the capabilities of the server it is installed on. I would rate its scalability as 8 out of 10.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I would rate it 10 out of 10 because it is free with the license that our organization has already purchased.
What other advice do I have?
It's important to ensure that the targets they want to monitor are supported by the solution. It is a crucial consideration that needs to be taken into account before implementing Veeam ONE.
Overall, I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director at a manufacturing company with 10,001+ employees
Easy to operate and restore
Pros and Cons
- "It is a stable and scalable solution that's easy to operate and restore."
- "Could be improved with hybrid cloud integration backup."
What is our primary use case?
It's used for all of our virtual environment backups. We use it in all kinds of IT, with over 3000 employees.
What is most valuable?
I like that it's easy to operate and restore.
What needs improvement?
For additional features, I'd say having integration backup through hybrid cloud.
For how long have I used the solution?
We have been using the solution for more than five years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
If we need support, we call the Veeam branch office in our country.
How was the initial setup?
Initial setup is straightforward.
What about the implementation team?
It was deployed by the reseller.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license.
Which other solutions did I evaluate?
We were approached by Commvault and Veritas solution vendors, but for now, Veeam is good enough.
What other advice do I have?
I would rate this solution an eight out of ten.
Maintenance is done with the SI (System Integrator).
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager-Risk Advisory Services at a tech consulting company with 10,001+ employees
Very user friendly with a straightforward implementation
Pros and Cons
- "This is very user-friendly."
- "Lacks online training."
What is our primary use case?
We use this solution for backup. Our company is a customer of Veeam and I'm the assistant manager and provide risk advisory services.
What is most valuable?
This is a user-friendly solution and I'm very comfortable with it.
What needs improvement?
I'd like to see better training offered online.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The initial setup is straightforward and our deployment was done in-house. We have three people using the solution.
What other advice do I have?
I recommend this solution and rate it nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Infrastructure Manager at a paper AND forest products with 501-1,000 employees
I can really trust the virtual machine backup
What is our primary use case?
We replicate data between servers on our site and we back up to external media, which we take offsite.
How has it helped my organization?
It really helps secure our data.
What is most valuable?
It does a pretty good job of what we ask it to. What I find most valuable is probably the virtual machine backup. I can really trust those copies.
What needs improvement?
Their licensing model could use some improvement. In the version we're using, they license per core and up to six cores, so you can't use the one for small business anymore. You have to upgrade to the enterprise carry-on, it's a bit ridiculous.
I'd like to see more flexible licensing or to be consumed as a service.
For how long have I used the solution?
I've been using this solution for five years now.
What do I think about the stability of the solution?
It's very stable.
What do I think about the scalability of the solution?
It is very scalable. Just my only issue is from a licensing perspective. If you want to add more servers, they push you up into a much more expensive licensing tier. Technically it's very scalable; financially, it's not that scalable.
How are customer service and support?
The product is so good that I haven't had to call support.
What was our ROI?
In the global scheme of things, it's pretty inexpensive software as far as what we spend per year. If you factor in hardware and all sorts of other things, it's probably a good value for your money.
What's my experience with pricing, setup cost, and licensing?
There are no additional costs other than the standard licensing fee per year. It's pretty straightforward.
What other advice do I have?
i give this solution a nine out of ten. I think it's a good product for small to medium businesses. It serves our needs. Unless your needs are very particular, it probably covers most use cases.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Responsive technical support, straightforward installation, and reliable
Pros and Cons
- "My customers find the backup and recovery ease of use is the most beneficial feature."
- "The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware."
What is our primary use case?
Veeam Backup Replication is used by my clients as a backup and recovery solution.
What is most valuable?
My customers find the backup and recovery ease of use is the most beneficial feature.
What needs improvement?
The recovery and integration features of Veeam Backup Replication could improve. For example, all VM integration could improve, such as with Hyper-V and VMware.
There is not any kind of archiving feature that is provided and in a future release, there should be an archiving feature in this platform. They would be better able to compete with the other archiving solution. In the current scenario, if the customer wants to have an archiving feature, they will have to purchase another solution because we cannot have this archiving feature with Veeam Backup Replication.
For how long have I used the solution?
I have been using Veeam Backup Replication for approximately five years.
What do I think about the stability of the solution?
Veeam Backup Replication has been stable.
What do I think about the scalability of the solution?
The scalability of Veeam Backup Replication is good.
How are customer service and support?
The technical support is good and responsive.
Which solution did I use previously and why did I switch?
I have used Commvault.
How was the initial setup?
The initial installation is quite easy and not very cumbersome. It's easy if you have a basic understanding of the architecture of the Veeam.
What's my experience with pricing, setup cost, and licensing?
The subscription-based pricing of Veeam Backup Replication is competitive.
What other advice do I have?
The solution that we recommend more often depends on the use case. If there are other use cases that include bare metal recovery and archiving features then I would recommend another product, such as Commvault.
I would advise before implementing a solution such as Veeam Backup Replication that you have the training and skillset before implementation. This allows for proper implementation, best practices, and stability. It is helpful to have someone that is certified.
I rate Veeam Backup Replication an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
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