We have, I'd say, about 20 different customers running Veeam and sending backups to our hosting center. We also have our own hosting environment with about 200 servers, which we are backing up with Veeam Backup and Replication.
IT Technician at Sherpas Group
Excellent technical support, easy to set up, and very reliable
Pros and Cons
- "It's the most easy-to-use backup replication that I have used so far."
- "We're using both Backup and Replication, Veeam Cloud Connect, and Veeam Office 365. What I am missing is a good graphical user interface between these three products."
What is our primary use case?
What is most valuable?
The solution is stable and absolutely reliable.
It's the most easy-to-use backup replication that I have used so far.
I've found that the scalability is fine.
The initial setup is pretty simple.
What needs improvement?
We're using both Backup and Replication, Veeam Cloud Connect, and Veeam Office 365. What I am missing is a good graphical user interface between these three products. It's something that they need to figure out. I'd like the three versions streamlined so they fit together better, as, right now, they are very different.
For how long have I used the solution?
We've been selling the solution for three or four years or something like that.
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What do I think about the stability of the solution?
The solution is reliable and the performance is good. We find it to be stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
Scalability is possible with this solution. If a company needs to expand it, it can do so.
We have 50 customers that pay for this solution right now.
How are customer service and support?
Technical support is helpful and responsive. they are very knowledgeable and friendly. We are very satisfied with the level of support on offer. They really try their best to resolve issues.
How was the initial setup?
The solution is simple and straightforward.
I cannot recall how long it took to actually deploy the product.
We have three managers that can handle the deployment and maintenance aspects of the product.
What's my experience with pricing, setup cost, and licensing?
We pay for licensing and have a monthly subscription.
What other advice do I have?
We are a reseller.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Manager/System Admin at Sprague Europe
Multiple functions, simple to use and install, and well-documented
Pros and Cons
- "I'm pleased with the ability to search for documents; it's very useful."
- "Scalability, as well as licensing costs, need to be improved."
What is our primary use case?
This solution is used to backup, restore, and replicate our data.
What is most valuable?
It's an easy-to-use tool with multiple functions.
The replication is easy.
It provides good findability of the missing documents.
I'm pleased with the ability to search for documents; it's very useful.
There is a lot of documentation available online. The Veeam forum is a great place to start because it contains a great deal of information.
What needs improvement?
Scalability, as well as licensing costs, need to be improved.
I like the idea of a web-based version or a web console. That is the top priority for us.
For how long have I used the solution?
We have been using Veeam Backup & Replication for more than five years.
We are working with the latest version.
What do I think about the stability of the solution?
Some features are missing, such as web-based versions.
I only have the software on the machine, and I must log in to use the software. There are some features that are missing in terms of stability.
What do I think about the scalability of the solution?
Scalability needs to be improved.
In our organization, I am the only user from the IT department.
How are customer service and support?
I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved in a matter of days.
How was the initial setup?
The initial setup is straightforward.
It is just a small installer. That was all there was to it, we just needed to fill in some options.
What's my experience with pricing, setup cost, and licensing?
The licensing cost needs improvement.
We have a yearly perpetual license.
Which other solutions did I evaluate?
I was comparing Veeam to Dell DPS, and I was looking for information on products other than Veeam or Dell but were somewhere in between.
What other advice do I have?
My advice is to determine whether the version they have is the correct one that they require, as Veeam has three different versions. As a result, you must determine which version is appropriate for your organization. That is a mistake that we have made in the past.
I would rate Veeam Backup & Replication an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Consultant at IOEC
Has simplified administration, simple installation, and a simple interface
Pros and Cons
- "The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features."
- "I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution."
What is our primary use case?
In most cases, we use Veeam Backup Replication for backup and recovery. In some literal cases, we use it for replication and statics.
What needs improvement?
I have a problem with the VM. When we started doing a backup, it takes a snapshot for our virtual machines, but when we try it two or three times, in some cases, our virtual machines go to a consolidated state. I don't know why this problem happens. But I still think Veeam is a top-ranking solution.
I don't know why this VM problem happens. Sometimes, I think it's because of our environments and performance. I have a little bit of a performance problem when VMs back up. I don't think it's optimized in our environment because of that.
It doesn't have any reporting in it. The reporting and GUI interface can be improved.
For how long have I used the solution?
I have been using Veeam for three to four years.
How are customer service and technical support?
We don't have support in my country because of sanctions.
How was the initial setup?
The initial setup for a simple environment is very easy. We just do next, next, next, next for the installation. It can be complicated in a complicated environment. It can be simple for a simple environment. I enjoy installing it. It has a lot of features.
What's my experience with pricing, setup cost, and licensing?
It's very expensive.
What other advice do I have?
It's important that the IT staff had training for VMs. There are many webinars and training courses. My staff doesn't think there is much of a need for training. They just do next, next, next.
I would rate Veeam Backup Replication an eight out of ten. It's the best. It has simplified administration, simple installation, and a simple interface.
I would recommend Veeam Backup Replication. It's good for our virtualization environments.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems/Network Administrator at a printing company
We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.
What is most valuable?
Ease of VM and File Restores. The ability to restore an entire VM and guest OS files is invaluable.
How has it helped my organization?
We have been able to move away from file-based backups, and now have total VMs protected.
What needs improvement?
I'd like to see more vendors added for the new array-based backup platform. More IT shops will be able to take advantage of this new backup technology. Using the native VADP snapshot functionality can stress out the VMware kernel.
For how long have I used the solution?
I've been using it for four years.
What was my experience with deployment of the solution?
It was mostly a smooth transition, but I would caution against using Veeam to back up a SQL 2000 database though, if anyone still has SQL 2000 databases in production. SQL 2000 databases do not acquiesce when snapshots are taken, and the entire SQL database can become corrupted. The SQL 2000 VM must be powered off before the VM backup. I learned that the hard way.
What do I think about the stability of the solution?
There have been no performance issues.
What do I think about the scalability of the solution?
It's been able to scale for our needs.
Which solution did I use previously and why did I switch?
We were using Symantec Backup Exec 2010. We moved away from it in favor of being able to perform total VM backups.
How was the initial setup?
It was very straightforward, no issues.
What about the implementation team?
It was done in-house with assistance from our network engineer. It is important to have use a SQL database version for Veeam that matches your production SQL database version.
What's my experience with pricing, setup cost, and licensing?
I would advise you to buy the service contract, as you will get all the version updates for free, which can save money in the long run.
What other advice do I have?
We have not implemented the array-based functionality as of yet. We elected to install a 10 Gb NIC for the main back up pipeline. The new 10 Gb connection has increased backup performance by 20%, and I believe the array-based platform has seen 40% performance increases. We are backing up to SATA drives, so we are trying the 10 Gb route first. If we decide to backup to an all flash array, then maybe the array-based platform will be considered.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. System Engineer at a energy/utilities company with 10,001+ employees
If you're unsure, implement it in your lab environment, it will change your mind.
What is most valuable?
- ESXi & vCenter comparability
- Veeam Backup support
- Fully customization
How has it helped my organization?
It has made it easier to monitor our virtual environments.
For how long have I used the solution?
I've used it for one year.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
10/10.
Technical Support:10 but we haven't really used it.
Which solution did I use previously and why did I switch?
No previous solution used.
How was the initial setup?
It was moderate.
What about the implementation team?
In-house implementation.
Which other solutions did I evaluate?
We also looked at SCOM.
What other advice do I have?
If you say no to Veeam One, at least implement it in your Lab environment, it will change your mind.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Engineer at a healthcare company with 1,001-5,000 employees
It is easy to recognize issues before they become significant although identifying hardware issues needs work
What is most valuable?
We like the alerting, reporting, and the dashboard features.
How has it helped my organization?
Using the reporting and dashboard features has allowed us to remain proactive with our infrastructure such as identifying datastores with high IOPS or an ESXi host with high memory utilization. Veeam ONE delivers this data in a user-friendly format that makes it easy to recognize issues before they become significant.
What needs improvement?
Veeam ONE does not easily recognize hardware issues within the infrastructure out of the box which costs some administrative overhead.
For how long have I used the solution?
We have been using Veeam ONE for just over one year.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
Stability has been perfect. Definitely no complaints in that area.
What do I think about the scalability of the solution?
We have a fairly small infrastructure so scalability isn’t something we’ve tested.
How are customer service and technical support?
Customer Service:
We have not needed to contact Veeam customer service.
Technical Support:We have not needed to contact Veeam technical support. Any configuration issues have been solved using their knowledge base.
Which solution did I use previously and why did I switch?
We used System Center Operations Manager (SCOM) prior to using Veeam ONE. We switched to Veeam ONE when the decision to use a third party solution was implemented.
How was the initial setup?
Deployment was very easy and straightforward.It was mostly “Next, Next, Next, Finish” during the deployment.Connecting Veeam ONE to our vCenter and creating the SQL database on a remote host were the only details that required any focus.
What about the implementation team?
We implemented Veeam ONE in-house, specifically with just one administrator; very easy to implement.
What was our ROI?
ROI is difficult to measure in a cost center since we don’t produce revenue.
What's my experience with pricing, setup cost, and licensing?
Veeam ONE was procured through a promotion that coupled it with Veeam Backup and Replication. We were interested in a backup solution for our hypervisor environment however Veeam ONE quickly proved to be a solution we intend to license for the long term. As I’ve already mentioned with the ease of setup and use, costs have been minimal.
Which other solutions did I evaluate?
Veeam ONE is actually complimenting a different product leveraged through a third party contract. The third party is responsible for monitoring our business-critical systems, however, we prefer Veeam ONE because it recognizes issues before the third party solution does and, because no Veeam ONE agent is required, we’re comfortable using two monitoring solutions with no significant resource overhead costs.
What other advice do I have?
Veeam ONE is the perfect solution for monitoring and managing your hypervisor infrastructure. However we rely on a different solution for systems that are not part of our hypervisor infrastructure such as our database servers.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
My storage is pretty simple, consisting of (2) HP P2000 G3 SANs so I use the email notification feature on the controllers to notify me of storage hardware events. Veeam ONE picks up issues with the datastores so I seem to have the bases covered for storage.
IT Systems Engineer at a healthcare company with 51-200 employees
With this product we were able to restore the Hyper-V Infrastructure to our 2nd Data Center and 20 Hospitals.
What is most valuable?
Continuous Data Backup and Replication features that allow us to have our entire Virtual Infrastructure recoverable in minutes.
How has it helped my organization?
Before this product we were using something else that was entirely unreliable for our company. Backups need to be counted on. In Feb of 2014 in Columbus, Ohio there was a major Power Failure downtown that was the result of a gas explosion of the corner of our Data Center. Entire Data Center was offline for a week. (Catastrophic Event could be classified as a Disaster). With a proper configuration of this product we were able to restore the Hyper-V Infrastructure to our 2nd Data Center and restore functionality to about 20 Hospitals and Imaging centers around the state of Ohio. (Tier1 systems were restored with in 30 minutes and remaining filtered in).
What needs improvement?
- Being able to Backup from Cloud Services like Azure
- Better Logging to assist you in determining root causes of failures
- Better Traffic Throttle Monitoring
For how long have I used the solution?
18 months.
What was my experience with deployment of the solution?
Yes but easily resolved with the support from our Sales/Tech team provided by VEEAM.
What do I think about the stability of the solution?
None.
How are customer service and technical support?
Which solution did I use previously and why did I switch?
Unreliable /success-failure rates.
How was the initial setup?
Very Straightforward.
What about the implementation team?
In-house.
What was our ROI?
Hard to say but I would say the company wouldn't be around based on the event described above.
What's my experience with pricing, setup cost, and licensing?
Initial Software costs includes 3 yrs of support = $65000 for 20 HyperV Servers.
Which other solutions did I evaluate?
We looked at AppAssure (DELL) and CommVault.
What other advice do I have?
Do your research but by far this is one of the best products out there. Agentless is a very good thing to leverage in a Backup Software.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Administrator at a educational organization with 51-200 employees
Would be good to have ability to backup physical servers but product is breath of fresh air compared to similar products
What is most valuable?
I have managed Veeam for several years and the user experience, the minimal complexity of management have been a breath of fresh air compared to experiences with similar products. I have had issues with other products from implementation to upgrade of versions and basic restore of data. Veeam has simplified the upgrade process and made it straightforward. I have experienced no issues with the installers. I can’t say I’m lucky so I have to say the product has been solid for me.
The value of the feature set is a difficult question. The instant restore is a great feature knowing that in the event of an outage our downtime will be minimal, as well as the Exchange explorer, the ability to restore files so granular to an entire VM is exceptional. I would also have to mention the Veeam One monitoring tool is used daily. The ability to have Grandfather, Father, and Son backups is extremely useful when preparing backup for tape or offsite. The compression and de-duplication capabilities for space savings and off-site backups.
How has it helped my organization?
To us the ability to restore an entire VM for Development and User Acceptance Testing is invaluable the need to Develop continues to grow and Veeam supplies us the ability to manage this seamlessly. Utilizing the de-duplication and compression built into Veeam we are able to keep backup longer and have the ability to perform more frequent backups.
What needs improvement?
I do have a need ever so small to have the ability to backup physical servers, this is not something Veeam offers.
For how long have I used the solution?
I have been a Veeam customer for the past 4 Years.
What was my experience with deployment of the solution?
Deployment was very easy and straight forward. Upgrade process has also been straight forward.
What do I think about the stability of the solution?
In the infancy of the product I did encounter an instability with the backup chain becoming corrupt with every failed backup this issue has been resolved in the newer releases of Veeam.
What do I think about the scalability of the solution?
Scaling Veeam out was as simple as applying licenses to the new host that I wanted to protect or use as a target for my replication jobs.
How are customer service and technical support?
Customer Service:
We purchased our product threw a third party and the need for customer service interaction has not been warranted. We were able to view a demonstration of the product live at a technical event.
Technical Support:I have had to work with support on a few issues early in the game. I found them to be very responsive and quick to resolve the issue. The professionalism and knowledge was at very high level.
Which solution did I use previously and why did I switch?
I had originally used a different solution for backup and replication. I thought it was clunky and issue ridden but it worked for the situation I had. I was even looking at improved versions of the product when I came across Veeam at a vendor showcase. I was blown away by the manageability and scalability of veeam and after a little more research ordered it. I have not looked back since. Veeam has done everything it promised and with every release there have been great new tools and advances in the product.
How was the initial setup?
Now it has been several years since the initial setup but the setup was very straightforward, the agentless backup solution is easy to install and connect. The complex part of the setup was the decision of what database server I wanted to use.
What about the implementation team?
Veeam was implemented by an in-house team. Training for installation and configuration was found on Veeam website and support was ready to assist if any bumps were found.
What was our ROI?
I cannot give a dollar amount, but I can say the ROI with Veeam data deduplication has saved on time with backup window shrinkage and the storage required decreased substantially.
What's my experience with pricing, setup cost, and licensing?
The original setup cost was very minimal, licensing was less expensive than the competitors and the equipment needed was purchased previously for the in place backup solution. Day-to-day expenses have also dropped with smaller lighter backups the window has shrunk from around 10 Hrs. to an area of 4 Hrs. This enables us to use this time for other mission critical task.
Which other solutions did I evaluate?
I had evaluated vRanger and Symantec backup products, both have come a long way since the evaluation but at the time of our Veeam purchase it was the product that had the features we needed.
What other advice do I have?
Download the free version and give it a try. I believe you will find what you are looking for.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
If you are looking for physical server backup try the Endpoint Backup product. It can integrate with Veeam repositories and works very well. I have it on my Veeam servers which are physical and it sends backups to a Veeam Repository. Also the ability to create recovery media is exceptional as it can be a bootable image.

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