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reviewer1665960 - PeerSpot reviewer
IT Infrastructure Manager at a media company with 501-1,000 employees
Real User
Has great restore capabilities and good technical support, but should include a cloud solution and be better priced
Pros and Cons
  • "The restore capabilities are the most valuable features."
  • "Veeam Backup & Replication should include a cloud solution."

What is our primary use case?

We are using the latest update at the moment. 

We use the solution to do backups and replication between sites, in addition to restores. We employ it solely for its basic functions.

What is most valuable?

The restore capabilities are the most valuable features.

What needs improvement?

Veeam Backup & Replication should include a cloud solution. 

The cost should also be adressed. This would bring up my rating from a seven to a ten out of ten. 

For how long have I used the solution?

We have been using Veeam Backup & Replication for eight to 10 years.

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November 2024
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What do I think about the stability of the solution?

The solution is stable and reliable.

What do I think about the scalability of the solution?

The solution is easy to scale. 

How are customer service and support?

We have yet to make need of technical support, although I feel it to be good. 

How was the initial setup?

I believe the initial setup to have been straightforward, although I cannot say this with certainty, as I was not involved in it. 

What about the implementation team?

While I don't know the exact parameters of the maintenance, I do know that all of our support needs in this respect are covered. 

Maintenance is handled by a third party. We do not have a separate team for handling this. 

What's my experience with pricing, setup cost, and licensing?

While I do not know how much the product cost, as I was not involved in this sphere, I do know that this could be better. 

What other advice do I have?

There are probably just three to five of us using the solution, solely in the IT department. 

I would recommend the solution to others for its ease-of-use. 

I rate Veeam Backup & Replication as a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1119891 - PeerSpot reviewer
System Engineer at a computer software company with 201-500 employees
Real User
We have been using it in small environments, and it is stable, straightforward to deploy, and scalable for our needs
Pros and Cons
  • "The backup and replication features are most valuable."
  • "I would like them to move back to host licensing."

What is our primary use case?

We use it for backup and replication in small environments.

How has it helped my organization?

It has not improved anything. It is just a backup solution. Our customers needed something for disaster recovery in case something bad happens. It is something they needed, and it is something they have got.

What is most valuable?

The backup and replication features are most valuable.

What needs improvement?

I would like them to move back to host licensing.

Everything should improve over time as new functionalities come along. The product needs to follow new technologies and integrate them.

For how long have I used the solution?

We have been using this solution for about 10 years.

What do I think about the stability of the solution?

It is stable. It is almost fire-and-forget.

What do I think about the scalability of the solution?

We don't have experience with large environments. We only have small environments with a host of virtual machines. It is scalable for our use. There is no problem.

Its users are system administrators. Any increase in its usage would depend on the pricing. Veeam has changed its licensing policy. With their universal licensing, things have become a bit expensive. It is a free market, so we'll see.

How are customer service and support?

It should be good, but we have not used it.

Which solution did I use previously and why did I switch?

We also use other products. This is not the only one. We use Micro Focus Data Protector, Arcserve UDP, and Microsoft Data Protection Manager.

Microsoft Data Protection Manager is more windows-oriented. It is not as good as Veeam for sure, but it is good enough for certain environments.

How was the initial setup?

It was quite straightforward. We are using it in relatively small environments. These are not big installations. 

It took a few hours. The deployment is quick, but you have to test everything and make sure everything works. 

What about the implementation team?

We are an integrator. For its deployment and maintenance, one system administrator is enough.

What's my experience with pricing, setup cost, and licensing?

We try to use perpetual licensing, and there are no additional costs. 

They have recently moved to universal licensing, which is more expensive, and I would like them to go back to host licensing.

What other advice do I have?

I would advise others to decide for themselves if it checks all the boxes. 

I would rate it an eight out of 10 because it is now more expensive with universal licensing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Data Platform
November 2024
Learn what your peers think about Veeam Data Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
IT Technician at Thaba Chweu
Real User
Allows recovery almost immediately while enabling you to continue fixing the problem of the affected machine
Pros and Cons
  • "In Veeam backup, the most valuable feature for me is the recovery. It allows me to recover almost immediately while I continue fixing the problem of the affected machine."
  • "I would like to see the licensing model improved. They have recently changed the model and have made it more complicated."

What is our primary use case?

We use it for replication purposes. It makes recovery simple and we can also have a dummy recovery in order to show auditors and our superiors that our backup software really works.

What is most valuable?

In Veeam backup, the most valuable feature for me is the recovery. It allows me to recover almost immediately while I continue fixing the problem of the affected machine.

What needs improvement?

I would like to see the licensing model improved. They have recently changed the model and have made it more complicated.

For how long have I used the solution?

I've been using Veeam since 2016. I'm currently on Veeam ONE version 11. The solution is deployed on-prem.

What do I think about the stability of the solution?

The product doesn't require any specific maintenance. In our company, there are currently 10 people working with Veeam backup.

The solution is stable. The performance is all right. When you are using VMware hypervisor, it sometimes has minor issues, but they are not something to tell home about.

What do I think about the scalability of the solution?

The solution is extremely scalable.

How are customer service and support?

Technical support really went out of the way to assist me. They even came to our offices to help us out with the issue we were experiencing at the time.

Which solution did I use previously and why did I switch?

We previously used the Symantec product, but it wasn't up to standard. We switched to Veeam because of its ease of use.

How was the initial setup?

It's simple. It's a straightforward process.

What about the implementation team?

Installation was done internally by our team. Deployment took about three hours 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive, but it's value for money.

What other advice do I have?

I would rate this solution 8 out of 10. 

My advice is to watch the admin videos available on the Veeam website.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer960093 - PeerSpot reviewer
Storage Architect at a computer software company with 10,001+ employees
Real User
Great integration, easy to set up, and reliable
Pros and Cons
  • "Most of the features that we can use with HPE products are directly integrated with the Veeam. This is very important for the customers to have only one pane of glass to manage the backups and also use the HPE products for the backups."
  • "There are certain solutions, such as Rubrik and Cohesity, that are little by little, taking market share. Veeam needs to be more aggressive to keep their dominance in the space."

What is our primary use case?

We primarily use the solution as a backup.

What is most valuable?

From our view, from HPE, the engineering teams of HPE and Veeam are working together, and we are developing some products. There is a tight integration between Veeam's product, Veeam Backup and Recovery, and HPE storage products.

This is, I can say, a win-win approach. Most of the features that we can use with HPE products are directly integrated with the Veeam. This is very important for the customers to have only one pane of glass to manage the backups and also use the HPE products for the backups.

What needs improvement?

One thing that is always requested by the customers is to have new functionalities integrated very rapidly into the product. There are always new features that we must integrate. The market is pushing very hard to have new functionalities.

Right now, for example, there is a very high demand for protection against ransomware, and we want to integrate the data immutability features in Veeam and integration with HPE products.

For example, in the case of Veeam, they have many other partners. They have Dell. They have Pure Storage. They have NetApp also. For the engineering of Veeam, it's not very easy to integrate the features of all the third-party partners. I can say that the relationship between Veeam and HPE is very strong. We are working on 10 projects. Half of the backup projects that we have with Veeam most of the time.

There are certain solutions, such as Rubrik and Cohesity, that are little by little, taking market share. Veeam needs to be more aggressive to keep their dominance in the space.

For how long have I used the solution?

I'm in the storage business for more than 20 years. From the beginning, I used to work with VM backups. It's one of the major projects that I handle on the customer side. I used to work with Veeam as it is the leader on the market for VM backups. I used to work with Veeam.

What do I think about the stability of the solution?

It's a very nice product. The feedback from the customers is that most of the time, it's very good. We install it, and that's all. It works. It's a great product. The only thing is when we have very important environments, I can say it's a little bit complex.

It's so easy to set up that sometimes the breadth of the product is not very well used by the customers, as there are a lot of features inside. Unfortunately, the customers don't have enough time to see all the features that they can use to improve their backups.

What do I think about the scalability of the solution?

In the data center, with HPE, they have some entities in Veeam. We have gateways. We have proxies. As soon as we have some scalability, to size these entities is not very easy. All the time we must work with a Veeam architect to set up the right environment. It's not so easy regarding scalability. It's mostly for large enterprises. For 80-90% of customers, it's very easy. However, for the 20 remaining percent, it's not very easy. It's not so easy, as there are so many features in Veeam that sometimes they are not very well used.

How are customer service and support?

Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have access to level three. That said, for 90-95% of the cases, it's okay. Sometimes, when we have a real problem, it's not very good, however, that's a general truth in the IT market.

We have a direct relationship with Veeam pre-sales. Most of the time, when we have a very tough escalation, we can make a request to Veeam directly in France, and they can help us in a very efficient way. We have a very strong partnership.

Which solution did I use previously and why did I switch?

I've worked with a variety of solutions.

Veeam is very, very good when we have a virtualized environment. It's a major part of the virtualized environment. However, in the data center sometimes some other products like Commvault, for example, or NetBackup, have more features than Veeam. When we have very important environments with bare-metal servers, Commvault is a better solution compared to Veeam in some situations.

How was the initial setup?

The difficulty of the initial setup depends. For the smaller environments, it's straightforward. It's very easy to set up an environment with one ESX cluster and one backup appliance to back up 100 VMs, for example, 100 or 200 VMs.

However, when we are in the data center, little by little, what we want is it to be present, to be an enterprise product, and when we are in the data center, when we have a lot of environments, bare-metal environments, virtualized environments, specific applications to back up, I can say that it's not so easy.

You must have the expertise to set up this kind of environment. The consulting phase and the preparation phase and the setup phase are very important. As soon as the environment is set up, changing something is not so easy. Many times we had to change the architecture after the initial setup as all the aspects were not been very well optimized for the environment of the customers.

There is not a very easy answer, as it is not only for Veeam. A backup project is a complex project due to the fact that we have some interaction with all the entities of our customers. We must have some workshops with all these entities to have the right solution to propose and to set up.

What's my experience with pricing, setup cost, and licensing?

The licensing of Veeam sometimes is quite complicated, even if they have improved a lot the way that the licensing is working currently.

What other advice do I have?

I'm a consultant. 

We're an integrator. I'm working for HPE. We are integrating only our products. Sometimes we integrate third-party products too, however, most of the time, we try to use our products. That said, it's impossible for my company to be the leader in all the environments. For example, for the backup,s we have some technology, some preferred partners, and Veeam and Commvault are the main partners right now for the backups.

I'd advise potential new users to analyze exactly what they want to do before implementing the solution as it's always better to know exactly what they want to do.

To set up the environment is very easy, however, you must anticipate future problems and think about scalability. You also need to think about how you are going to add more power to the environment. Everyone needs to prepare for the coming years. 

Right now, there are new demands on the market, and Veeam as a leader in backup software must anticipate these needs. Right now, we have some demands regarding the backups of objects, as, little by little, we have a lot of customers using objects as primary storage. 

In terms of anticipating such kinds of demands, Veeam is one of the leaders of the market.

I'd rate the solution at an eight out of ten. It's a great solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager/System Admin at Sprague Europe
Real User
Multiple functions, simple to use and install, and well-documented
Pros and Cons
  • "I'm pleased with the ability to search for documents; it's very useful."
  • "Scalability, as well as licensing costs, need to be improved."

What is our primary use case?

This solution is used to backup, restore, and replicate our data.

What is most valuable?

It's an easy-to-use tool with multiple functions.

The replication is easy.

It provides good findability of the missing documents.

I'm pleased with the ability to search for documents; it's very useful.

There is a lot of documentation available online. The Veeam forum is a great place to start because it contains a great deal of information.

What needs improvement?

Scalability, as well as licensing costs, need to be improved.

I like the idea of a web-based version or a web console. That is the top priority for us.

For how long have I used the solution?

We have been using Veeam Backup & Replication for more than five years.

We are working with the latest version.

What do I think about the stability of the solution?

Some features are missing, such as web-based versions. 

I only have the software on the machine, and I must log in to use the software. There are some features that are missing in terms of stability.

What do I think about the scalability of the solution?

Scalability needs to be improved.

In our organization, I am the only user from the IT department.

How are customer service and support?

I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved in a matter of days.

How was the initial setup?

The initial setup is straightforward. 

It is just a small installer. That was all there was to it, we just needed to fill in some options.

What's my experience with pricing, setup cost, and licensing?

The licensing cost needs improvement.

We have a yearly perpetual license. 

Which other solutions did I evaluate?

I was comparing Veeam to Dell DPS, and I was looking for information on products other than Veeam or Dell but were somewhere in between.

What other advice do I have?

My advice is to determine whether the version they have is the correct one that they require, as Veeam has three different versions. As a result, you must determine which version is appropriate for your organization. That is a mistake that we have made in the past.

I would rate Veeam Backup & Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CTO at NWI Telecom
Real User
A fast and easy-to-use solution that supports incremental backups and allows us to do a rollback and recover our services with a little downtime
Pros and Cons
  • "The peace of mind of the backup is very important. Incremental backups make it fast and easy to use. We can recover from any failures in case of any hardware failures or malware attacks. We can do a rollback and recover our services with a little downtime. We can rollback even in the case of unsuccessful updates."
  • "They have an integration with MS SQL, and you have to license MS SQL. This is something they need to change. They should go for an open-source database or a free SQL because you're already buying this product, and you shouldn't have to buy another product."

What is our primary use case?

We use it to guarantee the uptime of our services and servers. We are using its latest version.

What is most valuable?

The peace of mind of the backup is very important. Incremental backups make it fast and easy to use.

We can recover from any failures in case of any hardware failures or malware attacks. We can do a rollback and recover our services with a little downtime. We can rollback even in the case of unsuccessful updates.

What needs improvement?

They have an integration with MS SQL, and you have to license MS SQL. This is something they need to change. They should go for an open-source database or a free SQL because you're already buying this product, and you shouldn't have to buy another product.

For how long have I used the solution?

I have been using this solution for a little over a year.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. It is just a complaint about MS SQL, but with everything else, it is really scalable. You can just add resources and use what you need. It is really flexible. We have six analysts who use this solution.

How are customer service and technical support?

I have never used their technical support.

How was the initial setup?

It is fairly easy to set up the solution. The deployment took just a few hours. Generally, two business days would be enough.

What other advice do I have?

I would advise planning your deployments ahead of time and predicting space refinements so that you can set up everything correctly. If you need to change it later, it is a little more complicated.

I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
João Carvalho - PeerSpot reviewer
TIO at Fundação de Serralves
Real User
Top 10
Reliable, easy to use, good support, and requires minimal maintenance
Pros and Cons
  • "It's very easy to work with and it's very reliable."
  • "I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform."

What is our primary use case?

The primary use case of this solution is to back up all of our applications and all of our data.

What is most valuable?

It's very easy to work with and it's very reliable.

We haven't had any issues so far, and the backup and restore works very well.

What needs improvement?

I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform.

For how long have I used the solution?

I have been working with Veeam Backup & Replication for five years.

We are working with the latest version.

What do I think about the stability of the solution?

We use this solution daily. It's very stable. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. We started out with a few issues, and after we purchased Office 365 it was easy to store and proceed with other backups.

This is a backup of the applications and data. We don't have any users who access it.

How are customer service and technical support?

We contacted technical support one time only. They were able to solve the issue. 

They were good.

Which solution did I use previously and why did I switch?

Previously, we used a few different solutions. Before Veeam, we were using a solution from HP, and Symantec.

We decided to go with Veeam because we had a few issues that were not able to be resolved in time.

How was the initial setup?

The initial setup was simple. When you compare it with other solutions it was simple.

This solution does not require a lot of maintenance. This component of the solution is very easy. We only need one person to maintain it.

What about the implementation team?

The implementation was completed within the company.

What's my experience with pricing, setup cost, and licensing?

This is not an expensive solution. It's on the cheaper side.

What other advice do I have?

I would recommend this product to others who are interested in using it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mark Torpy - PeerSpot reviewer
Data Protection Specialist at Tech Mahindra Limited
Real User
A stable solution that makes it easy to backup and replicate many central sites and remote sites
Pros and Cons
  • "If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier."
  • "The reporting feature can be improved."

What is our primary use case?

We use Veeam Backup and Replication for image backups.

What is most valuable?

We use Veeam Explorer for Exchange for single item restores and to restore mailboxes, which is good. With SQL Explorer, you can access SQL, and it's got some good tools that are integrated into the product. 

The Veeam physical backups for Windows is good, but I'm not sure about other operating systems. If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier.

What needs improvement?

Veeam Backup and Replication is a very good product, but there's room for improvement. For example, if you have to set up multiple servers, there's a lot of work to configure and set up projects. But once it's set up, it's very easy to manage. I think you have to resize it in the data center, and then it's pretty simple. We can integrate the storage, and you can use data resizing and do a lot more.

The reporting feature can also be improved. Version 10 has come up with a better report, but version 9.4 isn't so good. I mean, it doesn't show whether we can allow customization of reports and more.

For how long have I used the solution?

I have used Veeam Backup and Replication for one year. 

What do I think about the stability of the solution?

Veeam Backup and Replication is very stable. I haven't faced any problems with it so far.

How are customer service and technical support?

Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and supportive. Their website is a very good support site as well.

How was the initial setup?

The initial setup is straightforward, and it took us about an hour to deploy.

What's my experience with pricing, setup cost, and licensing?

I'm told that Veeam Backup and Replication is a cost-effective solution, and it's very competitive in terms of pricing. It's cheaper, and it's going to be up ahead of the competitors in terms of pricing by sockets. Compared to other vendors, they're much cheaper, and Veeam is almost everywhere now.

What other advice do I have?

Veeam is very good. 

On a scale from one to ten, I would give Veeam Backup and Replication an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Veeam Data Platform Report and get advice and tips from experienced pros sharing their opinions.