I use my company mostly to monitor Veeam O365's licensing and backup. In our company, we don't use it for infrastructure monitoring.
Charg d'Innovation Et Stratgie Infrastructure at Adista
A product that is easy to use and provides good visibility to users
Pros and Cons
- "The product's initial setup phase was straightforward."
- "For our company's usage, the price of the product is considered to be one of the major drawbacks because we have a lot of infrastructure, and its services don't fit well with our needs."
What is our primary use case?
What is most valuable?
The most valuable features of the solution stem from the fact that it works well for our company. The main feature we use of Veeam ONE in our company is Veeam O365.
What needs improvement?
I have no visibility on what needs to be improved in the solution.
For our company's usage, the price of the product is considered to be one of the major drawbacks because we have a lot of infrastructure, and its services don't fit well with our needs. The aforementioned area can be considered for improvement in the solution. The price of the product should be reduced.
For how long have I used the solution?
I have been using Veeam ONE for six months to a year for two of our infrastructures.
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What do I think about the stability of the solution?
Since I haven't received any feedback from my team related to the stability of the product in our company, I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I don't have any visibility over the scalability options offered by the product.
Only two or three people in my organization work with the solution.
How was the initial setup?
The product's initial setup phase was straightforward.
I wasn't involved in the initial setup phase of the product.
The solution is deployed on an on-premises model.
The solution can be deployed in less than half a day.
Though I am not sure about how many people are required to take care of the deployment and maintenance of the product, I am sure that the two or three people who use the solution handle it.
What was our ROI?
With the use of Veeam ONE, our company was able to identify technical problems in our Veeam infrastructure, and we were also able to do some optimization work with its help.
What's my experience with pricing, setup cost, and licensing?
My company needs to pay towards the licensing cause attached to the solution on a monthly basis as my company operates as a service provider. The product is expensive.
Which other solutions did I evaluate?
My company did not evaluate other options against Veeam ONE.
What other advice do I have?
The product fits well according to the needs of our company.
Veeam ONE is a simple product that is easy to use, and it provides good visibility of the environments in which it functions.
I rate the overall product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Technical Manager at Emirates Business Machines (EBM)
Proactively monitors and helps in resolving issues efficiently but needs more customization features for dashboard
Pros and Cons
- "The installation is pretty straightforward."
- "In future releases, I would like to see more automation capabilities. It could integrate with automation services to automatically resolve identified issues rather than simply providing instructions to the user."
What is our primary use case?
Our customers use it to monitor their backup infrastructure as well as the hypervisor.
What is most valuable?
Most of the customers like the features that monitor the VMware infrastructure.
Moreover, the product proactively identifies potential issues and provides suggestions on how to address them.
What needs improvement?
In future releases, I would like to see more automation capabilities. It could integrate with automation services to automatically resolve identified issues rather than simply providing instructions to the user.
Moreover, I would like to see customization on the dashboard and the reporting level.
Another area of improvement is the support.
For how long have I used the solution?
I have been using this solution for around eight years. I'm working with Veeam ONE and Veeam Data Platform.
We work with the latest version, v12.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. It needs some improvement, especially on database connectivity, when the database grows. So, these issues are there for some of our customers.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. It needs some improvements.
We have around 15 customers using this solution. Some are enterprises, some are government entities, and some are SMBs.
How are customer service and support?
Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves, and it happened recently also with two to three cases. Our engineering team was able to resolve this instead of waiting from their side.
How would you rate customer service and support?
Neutral
How was the initial setup?
I would rate my experience with the initial setup a nine out of ten, where one is difficult, and ten is easy.
It was straightforward. No complexity here.
What about the implementation team?
The installation is pretty straightforward, and some configurations need to be done. The entire process can be done within a day; we can complete it.
For the deployment process, we need to identify where to place the solution and the required ports for Veeam ONE. We identify the network requirements, all the ports, and firewall ports needed to connect to the VMware and backup infrastructures.
It's placed on a dedicated machine, and we configure a skilled server instead of SQL Xpress due to limitations. Then, we deploy it, add the backup and VMware infrastructures, set up the license, and configure rules and alerts.
What's my experience with pricing, setup cost, and licensing?
It is reasonably very cheap. I would rate the licensing model a one out of ten, where one is very affordable and ten is extremely expensive.
There are no additional costs. Most of our customers take it as a bundle with Data Cloud. From advanced, they take the bundle. So it comes with Veeam ONE. So, it's very affordable.
What other advice do I have?
If it's purely a VMware environment, then I definitely recommend it. If it's a heterogeneous environment, they may not be able to monitor on-premise servers or the cloud. So, if it's purely VMware, then I would recommend it.
Overall, I would rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: System Integrator
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March 2025

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Ingénieur systèmes et réseaux at e-services
Has a straightforward backup process
Pros and Cons
- "Instant Backup is an useful feature."
- "It is efficient but can improve security-wise."
What is our primary use case?
It is convenient to create backups of virtual machines, and hard disks. It's also applicable for backing up various other services. When dealing with a heavy workload, the process of backup is designed to be straightforward. It involves transferring data from on-premise to the cloud or vice versa. This encompasses different usage scenarios.
How has it helped my organization?
Veeam's Instant Recovery feature allowed my organization to continue operations during file server failure by immediately restoring lost data.
What is most valuable?
Instant Recovery is an useful feature.
What needs improvement?
It is efficient but can improve security-wise.
For how long have I used the solution?
I have been using Veeam Backup & Replication for the last three years.
What do I think about the stability of the solution?
I would rate the stability nine out of ten.
What do I think about the scalability of the solution?
How are customer service and support?
The support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
How was the initial setup?
It required 2-3 people to deploy. It is deployed in a hybrid manner. It took almost 2-3 hours for the process to complete.
The deployment procedure begins by accessing the Veeam Backup website to download the necessary software. Subsequently, the software is managed on the server where installation is intended. Before proceeding with installation, it's recommended to have a backup, ensuring functionality on the server. The installation process itself is distinct, not combined with the backup sector. Each step is downloadable, contributing to the installation information. The final step involves creating a backup job. Users can choose the backup type they prefer, whether it's full, implemented, or differential. Following this, the backup can be saved on desired media, such as servers.
What's my experience with pricing, setup cost, and licensing?
It is not expensive and I would rate it five out of ten.
Which other solutions did I evaluate?
We considered other vendors but discovered that the Veeam Backup has establishment as a direct node-to-node connection and synchronization with other systems.
What other advice do I have?
I can recommend that it serves as a good solution. The code constitutes a comprehensive answer. It effectively backs up all workloads. This applies to various scenarios – from email to physical and virtual machines, services, SAP DNS, and Azure DNS – allowing for comprehensive backup solutions. It extends to cloud-based backups as well. Essentially, it covers the entirety of our workload, whether on our infrastructure or network.
I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr. Enterprise Solutions Engineer at Palpay
A stable and scalable backup solution which provides fast restoration
Pros and Cons
- "The fast backup and restore feature is the most valuable."
- "The pricing of the solution is fair."
- "The interface and cluster environments could be improved in the future as presently they are using agent interface instead of user interface. Also, the backup for the Oracle WAC environment can be improved."
What is our primary use case?
I use the solution to backup the VMware environment and Linux servers.
What is most valuable?
The fast backup and restore feature is the most valuable.
What needs improvement?
The interface and cluster environments could be improved in the future as presently they are using agent interface instead of user interface. Also, the backup for the Oracle WAC environment can be improved.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The tool is stable. I rate it nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, I used Data Protector, EMC network test and Commvault.Veeam is the master for handling the VMware environment. If you need a backup solution to backup your virtual environment, Veeam is the one.
How was the initial setup?
The initial setup is straightforward. The deployment takes one hour. One engineer can look after the deployment. After the solution is setup it hardly requires any maintenance, just time-to-time updates are required.
What was our ROI?
I have seen a Return on Investment, in terms of saving time and money.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is fair.
What other advice do I have?
Veeam is a good solution and one should be committed to it.
I rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
Simple deployment, exceptional restore capability, and seamlessly data recovery
Pros and Cons
- "One of the standout features of Veeam Backup & Replication is its exceptional restore capability, enabling users to recover their data seamlessly. Another valuable functionality is the automated verification of backup restorations, made possible through the Sure Backup feature. The software boasts numerous other noteworthy features that offer immense value, including the NAS backup feature."
- "There is room for improvement in the application backups, particularly for Oracle and SaaS systems. Veeam Backup & Replication offers a plugin specifically designed for Oracle and SAP HANA databases. In version twelve, they introduced enhancements that allow deploying the plugin from the backup server. However, manual configuration is still required on each server to schedule the backup and specify the backup repository. Additionally, transitioning from a Windows server to a Linux server requires converting the existing model. Previously, Veeam heavily relied on Windows and Microsoft SQL databases for their solution. Fortunately, in version twelve, they introduced an enhancement by offering the option to use a Postgres SQL database, which is an open-source alternative."
What is our primary use case?
My customers rely on Veeam Backup & Replication primarily to safeguard their systems, secure their workloads, and support hybrid cloud and multi-cloud environments. It allows them to back up their data across various cloud platforms and perform cross-platform restoration. For instance, they can back up VMware and restore it on Azure, among other scenarios. In addition to this, they can efficiently back up mainstream applications such as VMware Internet workloads, Microsoft Hyper-V, and Microsoft applications, such as Active Directory, Exchange, and more.
The solution can be deployed on the cloud and on-premise.
What is most valuable?
One of the standout features of Veeam Backup & Replication is its exceptional restore capability, enabling users to recover their data seamlessly. Another valuable functionality is the automated verification of backup restorations, made possible through the Sure Backup feature. The software boasts numerous other noteworthy features that offer immense value, including the NAS backup feature.
What needs improvement?
There is room for improvement in the application backups, particularly for Oracle and SaaS systems. Veeam Backup & Replication offers a plugin specifically designed for Oracle and SAP HANA databases. In version twelve, they introduced enhancements that allow deploying the plugin from the backup server. However, manual configuration is still required on each server to schedule the backup and specify the backup repository. Additionally, transitioning from a Windows server to a Linux server requires converting the existing model. Previously, Veeam heavily relied on Windows and Microsoft SQL databases for their solution. Fortunately, in version twelve, they introduced an enhancement by offering the option to use a Postgres SQL database, which is an open-source alternative.
In a future version, it would be highly advantageous for the vendor to introduce a specific feature that addresses an important customer need. Many enterprise customers utilize deduplication appliances for storing their backups, particularly when compliance requirements demand data encryption during transit and at rest. While the current solution offers encryption during transit, there is a limitation when it comes to seamless integration with deduplication appliances. When encryption is enabled, backups are directed to a standard repository. Subsequently, enterprises are compelled to store encrypted backups on a staging repository before transferring them to the deduplication appliance. This approach affects deduplication ratios. Ideally, it would be beneficial for enterprises if there was a way to seamlessly encrypt backups on the staging repository and then move them to the deduplication appliance in their encrypted format without impacting deduplication ratios. Such an integration would greatly benefit enterprise customers.
For how long have I used the solution?
I have been using Veeam Backup & Replication for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
I rate the stability of Veeam Backup & Replication an eight out of ten.
What do I think about the scalability of the solution?
Veeam Backup & Replication demonstrates impressive scalability through its modular architecture. By utilizing multiple proxies and repositories, users can effectively distribute the workload and achieve load balancing. This scalability feature allows the solution to adapt and accommodate varying environments. Thus far, there haven't been any encountered scenarios where scaling became a significant challenge.
We are focusing on enterprise customers at this time.
I rate the scalability of Veeam Backup & Replication an eight out of ten.
How are customer service and support?
The support provided by Veeam Backup & Replication is truly exceptional and highly responsive. Whenever I encounter any issues on-site, I can confidently open a support case and reach out to their toll-free number. Their support team promptly connects with me and offers remote assistance almost instantly. While the quality of engineers may vary, Veeam has a commendable escalation process in place. If I encounter any difficulties with an engineer, I have the option to request a change or escalate the issue to a manager, who can assign a higher-tier engineer to provide the necessary support for the solution.
I rate the support from Veeam Backup & Replication a ten out of ten.
How was the initial setup?
The initial setup of Veeam Backup & Replication is simple. However, the difficulty of integrating it with an environment comes down to the type of environment, it details that can take time.
The implementation process for Veeam Backup & Replication involves several essential steps. Firstly, you engage in planning activities such as sizing and designing the solution, ensuring that all three prerequisites are met. Once the planning is complete, you proceed to download the software and initiate the installation and integration process. This includes configuring firewall ports to be open and defining antivirus exclusions to optimize performance. Additionally, you need to manage permissions on the target machines that you intend to back up. These are just a few examples of the tasks involved in the implementation process.
I rate the initial setup of Veeam Backup & Replication an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
Compared to other enterprise solutions, Veeam Backup & Replication generally offers a competitive price point. However, there has been a noticeable and concerning increase in pricing, particularly in the year 2023. The rate of price hikes has been significant, with prices escalating three times during the first quarter of the year. This trend indicates a substantial shift in the pricing structure, which may have implications for customers and their budgeting considerations.
The pricing model of Veeam Backup & Replication differs from other vendors in the industry. While many backup vendors base their pricing on the amount of storage in terabytes, Veeam opts for a server-based pricing approach. This server-based pricing has traditionally been more appealing to end customers, offering a simpler and more straightforward cost structure. However, as Veeam continues to grow and expand, it is encountering challenges in managing costs with this pricing model. From our company's perspective, the terabyte-based pricing model is more convenient and preferable.
There are not any additional costs other than the standard licensing fees.
What other advice do I have?
Veeam Backup & Replication is an excellent choice for those seeking a generic backup solution. It caters to a wide range of requirements and fulfills approximately 80 percent of the market's needs. Customers running VMware, Hyper-V, Nutanix workloads, and more can readily utilize Veeam Backup & Replication. However, for those with highly customized or specific workloads, a more tailored solution might be necessary. While Veeam Backup & Replication is versatile and widely applicable, certain niche requirements may call for a specialized backup solution beyond the generic features of Veeam Backup & Replication.
I rate Veeam Backup & Replication an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Enterprise System Administrator at Nafeza
Reliable, easy to set up, and has straightforward reporting capabilities
Pros and Cons
- "It is easy to set up initially."
- "We'd like to see them add more custom templates."
What is our primary use case?
We're still in a phase of the learning curve. Our learning curve is growing exponentially, and we are trying to get the best benefits from it as it's used for reporting and creating templates for reporting based on the business scope.
What is most valuable?
It's very reliable. We can generate many reports related to the backup across the sites, not only for the servers but for the workstations also.
The dashboard is great. It shows us the sizing, the backup, and the encrypted data (or what is not encrypted). It's helpful to see especially the sizing, as it can tell us a lot. We can calculate the data storage based on our needs. We can make sure there is an availability of resources for the nodes. It's giving us full visibility in our environment.
It is easy to set up initially.
The solution is scalable.
It is stable.
What needs improvement?
As a reporting tool, it's doing good. It's only used for reporting and to gain all the data across our Veeam and Backup Replication that we need. The areas of expansion are limited in our use case since it's only used for reporting.
We'd like to see them add more custom templates.
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
The product is stable. It's reliable. We haven't had issues with bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable and easy to expand.
We have six people using the product right now.
At this point, we do not have plans to increase usage.
How are customer service and support?
Technical support has been good overall.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I do have an experience in Veeam One, Veeam Enterprise, and Veeam Backup and Replication. I did not previously use a different solution that was not Veeam.
How was the initial setup?
The initial setup is very straightforward. It's not overly complex at all.
We only need one person to handle deployment and maintenance tasks.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the exact licensing costs.
Which other solutions did I evaluate?
We did take a look at Commvault and Veeam and ultimately chose to go with Veeam.
What other advice do I have?
I'm not sure which version of the solution I'm using. It's likely the latest version.
I'd advise potential new users to carefully review the steps and documentation. Users implementing the solution need to have an action plan in place. They need to have a roll-back plan in place as well in case anything goes wrong. Use the custom templates and use them to help manage everything.
Overall, I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Sub-Infrastructure Manager at Shalom S.A.
Storage Snapshots is a great feature and we appreciate the good customer service
Pros and Cons
- "Storage Snapshot is a good feature and very safe."
- "The backup and integration could be improved."
What is our primary use case?
We use this solution for database backup. We are customers of Veeam.
What is most valuable?
We've had a bad experience using Snapshots from VMware and so we now use Storage Snapshot which is much better and very safe.
What needs improvement?
I think the backup and integration could be improved.
For how long have I used the solution?
I've been using this solution for five years.
What do I think about the stability of the solution?
Veeam provides good stability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The technical support is very good and they are very responsive.
How was the initial setup?
The initial setup is straightforward. It took us about 10 minutes to deploy and configure, and maybe an hour in total to implement. Two people use the solution in our organization and we are currently considering whether to increase usage.
What other advice do I have?
I rate this solution nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager-Network/Systems at a financial services firm with 11-50 employees
Affordable and good for small businesses, but needs more technical depth
Pros and Cons
- "Veeam Backup has many valuable features and every feature is different. I have created backups for file-level backup, VMware or hypervisor virtual machines, physical machines, and workstations as well. Every time, I learn something new."
- "I think Veeam needs to improve the file installation process, as well as more technical things like snapping feature issues. Sometimes during backup, when it's taking the scan snaps on the ESXi, it started and didn't remove the snapshot from there, which consumed storage on the EXSi. It could be improved with more technical depth. The response time for Veeam's technical support could also be improved."
What is our primary use case?
We use Veeam Backup for setting up backups, according to our directives and policies, such as encryption and high contention policies. We then do the backup to Wasabi or any other cloud area. We use these directives to configure the backups.
This solution is deployed on-premises.
What is most valuable?
Veeam Backup has many valuable features and every feature is different. I have created backups for file-level backup, VMware or hypervisor virtual machines, physical machines, and workstations as well. Every time, I learn something new.
What needs improvement?
I think Veeam needs to improve the file installation process, as well as more technical things like snapping feature issues. Sometimes during backup, when it's taking the scan snaps on the ESXi, it started and didn't remove the snapshot from there, which consumed storage on the EXSi. It could be improved with more technical depth.
The response time for Veeam's technical support could also be improved.
For how long have I used the solution?
I have been working with Veeam Backup for about four to five years.
What do I think about the stability of the solution?
Veeam Backup is stable. There is an issue, where if you lost the VBR machine that was taking the backups, it's a long process to reconfigure the VBR, attach the repositories with the new VBR machine, and restore things. It is a difficult process, but with Datto, they also contain the backup in the cloud—you can manage your cloud to the portal and then you can store the machines on their cloud.
Maintenance is required from time to time, basically whenever you're upgrading your servers, workstations, or endpoint. According to that, you might need to improve your version of Veeam. I started working with VBR versions 8 and 9, and then upgraded to 10, and then 11. Different restoration features and backup features are available in different versions.
What do I think about the scalability of the solution?
This solution is easy to scale. You can scale it up—you just need to give it a repository and then assign the backup to those repositories. It is a little difficult moving the old backup change from one repository to another, and is not as simple as with Datto. Datto has a very simple process and when you continue with the Datto machine with a higher amount of space, they always have their pool containing all the previous backups. They also move all those backups to new storage, so their process is very easy, whereas it's a little difficult with Veeam.
Veeam Backup is mostly suitable for small organizations. For large organizations, I recommend Datto because they're more reliable, in terms of the restoration process. Small organizations may have time to recover things or provide a solution. Basically, it depends on the queue scalability or the RPU and RTO, so you must plan the solution according to that.
How are customer service and support?
I'm satisfied with Veeam's technical support. Normally, we are able to solve issues ourselves, but if we have any issues that are unresolvable and we can't find a solution on the internet or on forums, then we contact the support team.
They take a little bit longer to resolve issues because they often have call loads on the support, so you either need to wait one or two hours for someone to call you back or you need to wait on the phone. The other support teams are busy on other calls, so you have to wait for them or leave your number.
In one scenario, different issues were occurring and we discussed them with the support team. I was working on license utilization of all the VBRs, which were integrated with my Veeam Service Provider Console. We identified that the license utilization was not generating properly through the Veeam Service Provider Console and it also wasn't integrating through to my PSA integration tools. So, he worked with me and they improved the database tables to get the proper report from the VBR. From time to time, these issues are identified and we resolve them.
How was the initial setup?
If you are installing it for the first time, you might feel that it's a little bit complex. I think that if you are using a backup product, it's easier to configure the backup through Datto, Acronis' business solutions, or Synology NAS. To me, those are the easiest ways to configure the backups.
The timeframe for deployment depends on the client environment: how many servers, how many backups need to be configured, the size of the backups, etc. When you configure the backup, initially, you need to take the full backups in, which takes time if the backup size is too big and you need to configure it one by one. So, it depends on the infrastructure, bandwidth, and the size of the backup.
What about the implementation team?
We implemented this solution through an in-house team.
What's my experience with pricing, setup cost, and licensing?
Veeam products are less expensive than other products. The licensing costs are low and they're pretty affordable.
Which other solutions did I evaluate?
I'm using the Veeam Service Provider Console for centralized management of all VBR, and I created the cloud VBR for taking backups off configuration and managing them through the Veeam Service Provider Console.
I also use Datto, which I recommend for large organizations, because they are more reliable, in terms of the restoration process. You can make a machine available for a client on the Datto machine as well as in the cloud. It also takes a shorter amount of time for recovery, whereas on Veeam, you must have additional space and additional hardware available to restore the full machine. They also have a limitation of file level storage. For example, if you are running VBR on a machine and restoring the file, you have two options: you can either restore the files on the original location first, or you can restore the file on the same VR machine. If you lost your original location and you're restoring files, then you must restore the files on one of those two locations because you can't store files on network parts or any external storage. Small organizations may have time to recover things or provide a solution.
What other advice do I have?
I rate Veeam Backup a seven out of ten.
I would recommend Veeam Backup, especially for small businesses. Normally, small business owners have a small budget, so they need to configure Veeam, whereas large organizations have large budgets, so they go to Datto. Small businesses can deploy Veeam if they have four or five backups. Otherwise, I would recommend Datto if they can afford it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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