Our company uses the solution to provide virtual and physical backups for our clients. Most of our clients are small businesses and our team of five engineers capably manages their projects.
CEO at a tech services company with 51-200 employees
Good for physical backups but not for virtual backups because agents are required
Pros and Cons
- "Recovery via Active Directory is painless and much easier than the complicated setup procedures of other products."
- "The solution is too heavy and complex with 1,000 menus and options that make it messy rather than lightweight."
What is our primary use case?
What is most valuable?
The solution is good for physical backups.
Recovery via Active Directory is painless and much easier than the complicated setup procedures of other products.
What needs improvement?
The tape library management tool needs improvement.
The solution is not good for virtual backups because antiviruses write on the disc in blocks and the high number of changes or flags increases backup times. Agents should not be installed on top of VM because they cause discs to get overloaded and that is costly.
Managing collapsed discs should not have any effect on the size of backups. The solution should be able continue increments and manage restorations without errors similarly to how Veeam handles the process. Active Directory restorations should not require an agent or additional things.
The solution is too heavy and complex with 1,000 menus and options that make it messy rather than lightweight.
For how long have I used the solution?
I have been using the solution for fifteen years.
Buyer's Guide
Veritas Backup Exec
January 2025
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What do I think about the stability of the solution?
We worry about stability because the solution requires many components or agents to be installed such as Active Directory and Oracle which can cause issues. System-level restorations are always a headache and corruption causes everything to collapse.
For comparison, Veeam has a a one-click, granular restoration option that completes the process in two minutes. There are no agents involved in the process so there is greater confidence.
What do I think about the scalability of the solution?
The solution is scalable and good when compared to other products that cause worry when performing backups.
How are customer service and support?
I used technical support years ago and it was good. The 2012 edition was bad but technical support really tried to work with it.
There was an issue with a backup that took 24 hours to resolve, but by that time the backup had expired because support forgot to reset it.
I rate technical support a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup is easy but ongoing management depends on whether the infrastructure is physical or virtual.
Backups take 40 minutes but can be complex depending on the environment.
I rate the setup process a four out of ten.
What about the implementation team?
The solution is implemented in-house. Ongoing maintenance is easy and we provide this to customers.
Our backup support is handled by four engineers who build customer confidence in managing the process.
What's my experience with pricing, setup cost, and licensing?
The solution costs $700 per agent and is expensive compared to other products that offer better stability.
I rate pricing a four out of ten.
Which other solutions did I evaluate?
The solution has similar features to other products but nothing in particular stands out.
The solution used to be a leader in the SME market. In 2010, it rolled out a new design with enhanced features but the 2012 update completely collapsed. The solution often changes names but there have been no improvements since 2012. It is also a headache to restore and fully trust corrupted Active Directories. The solution is failing due to lost market share that was captured by other products.
The virtualization movement happened drastically and VMware captured it because the solution was still an agent-based operation that required both client and virtualization licenses.
RecoverPoint has good replication because it manages split writing.
The only product that wows users is Veeam which operates in an agentless system. Acronis is doing well with its imaging solutions but they do not compete with or eliminate Veeam's dominance. At one point Veeam had issues restoring smaller files but the new release does extraordinary restoration.
What other advice do I have?
If you require an agent or a physical infrastructure, the solution is a good fit. If not, I ask clients to go with VMware or Veeam instead.
I rate the solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Enterprise Solutions Architect at 0
Provides robust data backup capabilities and has an efficient technical support system
Pros and Cons
- "The platform has significantly improved our backup and recovery processes by efficiently managing data protection and supporting tape drives. It has also provided reliable data recovery solutions."
- "One area for improvement is Veritas's pricing."
What is our primary use case?
Our primary use case for the product is managing backups for our centralized data center and distributed storage systems.
How has it helped my organization?
The platform has significantly improved our backup and recovery processes by efficiently managing data protection and supporting tape drives. It has also provided reliable data recovery solutions.
What is most valuable?
The most valuable features include its efficient data backup to tape drives and excellent support system. It provides quick and effective responses to issues and has a robust support structure that assists with application concerns and technical problems.
What needs improvement?
One area for improvement is Veritas's pricing, which is higher than Veeam. Additionally, Veeam offers volume-based licensing, which is more cost-effective than Veritas's code-based licensing. Hence, reducing costs could make it more competitive.
For how long have I used the solution?
We have been using Veritas Backup Exec for our backup solution for approximately one year.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable. It accommodates growing data needs and can effectively handle large volumes of data.
How are customer service and support?
The customer service and support from Veritas have been excellent. They provide prompt responses and effective solutions to any issues encountered.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We initially used Veeam. We switched to Veritas as it offered the necessary support for our tape drives, which was a critical requirement for us.
How was the initial setup?
The initial setup process is user-friendly.
What about the implementation team?
The implementation was carried out with the support of vendor teams.
What other advice do I have?
The platform provides robust data security and recovery options, ensuring data integrity and protection.
If cost is not a major concern and advanced support is needed, Veritas remains a strong choice. However, for those seeking a more affordable solution with competitive features, Veeam may be a better option.
I rate it an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 3, 2024
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Veritas Backup Exec
January 2025
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Learn what your peers think about Veritas Backup Exec. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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Project Engineer at Vintech Electronic Systems Pvt.Ltd.
Easy to deploy and doesn't require a lot of resources and capable of image-level backups, making disaster recovery easier
Pros and Cons
- "We have virtual infrastructure, so restoring virtual machine systems from backups is also very easy."
- "There's one common issue with tape backups: the tape might have some space left, but Backup Exec says it's not writable and needs replacement. We've encountered this with multiple clients, so it doesn't seem environment-specific. It's likely related to the software. We usually just format the tape and use it again without much investigation."
What is our primary use case?
It's very easy to administer so the IT team doesn't need a dedicated backup administrator. An IT admin can manage the backups. It's easy to deploy and doesn't require a lot of resources on the client machine.
So the customer doesn't need to purchase high-performance servers or enterprise-level solutions. This reduces costs for the client in terms of hardware and IT management resources. It also integrates with virtual machines and environments, allowing customers to back up their databases and applications.
How has it helped my organization?
Backup Exec has improved data recovery times during critical operations for our customers.
The resources are generally easy to manage and don't require much network bandwidth. Restores are also easier and take up less bandwidth and time. This is good for the industry, as it helps them get their critical servers back online quickly.
What is most valuable?
We rely heavily on the image-level backup functionality for simplified disaster recovery. Many of our clients have physical infrastructure, so this protection is very important to them.
Taking an image-level backup and restoring it is very easy in Backup Exec, which helps us significantly.
Additionally, we have virtual infrastructure, so restoring virtual machine systems from backups is also very easy. These two features are most crucial for us.
What needs improvement?
From a licensing perspective, there's room for improvement. Previously, we had a license that could support both virtualization and databases within virtual machines. This meant a single license would cover both.
Now, with the simplified license model, it only covers VMs. So, if there's one thing that could be definitely improved, it's the licensing model.
For how long have I used the solution?
We have this product for four years now.
What do I think about the scalability of the solution?
It's a good product for SMB-level clients.
So, we don't use features like replication much. We have SMB customers, and they can't afford the high bandwidth lines needed. We typically use it for on-site backup recovery only.
However, we are aware of the repeatability offered by Backup Exec. Although we haven't implemented it yet, if needed, we can refer to the documentation. We've heard the application is good, but we haven't tested it ourselves.
Which solution did I use previously and why did I switch?
We are an IT solution provider company, and we offer backup solutions with Veritas Backup Exec, Veeam, and Commvault.
Disclosure: My company has a business relationship with this vendor other than being a customer:
SaaS Infrastructure Manager at a computer software company with 1,001-5,000 employees
A standard backup with a good price and easy setup
Pros and Cons
- "The implementation is straightforward."
- "The reports could be made in an easier way."
What is our primary use case?
The solution is primarily used for the usual database backups, virtual machine backups, and file backups.
How has it helped my organization?
I can't say there’s any significant difference with other solutions. It's just a backup solution for me.
What is most valuable?
It’s pretty standard. There is no significant difference for me.
We needed something that offered backups at a lower price, which this delivers.
The implementation is straightforward.
What needs improvement?
Other solutions have Kubernetes-specific solutions within them. This doesn’t. In the future, we may need the product to have that, however, in my environment, I don't have Kubernetes, so for my use, it is not necessary.
It may be useful if it was easier to access.
The reports could be made in an easier way.
For how long have I used the solution?
I’ve been using the solution for the last three years.
What do I think about the stability of the solution?
It is stable. That is no issue in our environment. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.
What do I think about the scalability of the solution?
It has agents. I didn't need any strategy in terms of scaling. When I need to add an extra device, I just install the new agents. I didn't force the limits, like Backup Exec. I didn't force the limit, so I can’t speak to the maximum expansion capabilities.
We have four people using the solution. They are system admins.
We do not plan to increase usage anytime soon.
How are customer service and support?
We don’t have much recent experience in technical support. We haven’t used them in the last 12 months or the past three years. When we did deal with them, they were okay. They were helpful.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've used, in my old company, a VM solution.
How was the initial setup?
It’s effortless to set up the solution. It’s not difficult at all. I’d rate it a four out of five in terms of the ease of setup.
The deployment is swift and doesn’t take too much time. We didn’t really have a specific strategy going into the implementation.
We only need one person to handle deployment and maintenance tasks.
What about the implementation team?
I handled the initial setup in-house.
What was our ROI?
I wouldn’t be able to calculate an ROI. I’d rate the product a three out of five in terms of the likelihood of getting an ROI.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable. It was the main selling factor for us. We pay a yearly licensing fee. I have a gold edition, and it includes all the features that I need - so it's enough for me.
I’d rate it a three out of five in terms of the affordability of the usage.
Which other solutions did I evaluate?
We looked at other solutions. They’re all basically the same, however, this product offers a lower price. I was not a part of the evaluation process the last time around.
What other advice do I have?
I’m a customer and end-user.
It is a useful solution and it can be used in any enterprise environment.
I’d rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
The disk image can be destroyed very easily in the case of a disaster
Pros and Cons
- "One nice feature with Backup Exec is mainly that disaster can happen to any server and the disk image can be destroyed very easily. It's also easy to fully email the backup image and restore the server."
- "Veritas Backup Exec should be more user-friendly. The costs should also be much lower and it should be easier to go through the disaster recovery process."
What is our primary use case?
Our primary use case for Veritas Backup Exec is to take the emails from all the servers and for backing up the files. We require administrative control of that process.
We use Veritas for incremental backups for all the servers. It is an automated process. Lately, we have taken advantage of the full backup facilities provided by the product.
How has it helped my organization?
Veritas Backup Exec has enabled us to save costs.
What is most valuable?
One nice feature with Backup Exec is mainly that disaster can happen to any server and the disk image can be destroyed very easily. It's also easy to fully email the backup image and restore the server.
What needs improvement?
A lot of backup solutions are coming out now and a lot of new disaster recovery software is coming. We should see an updated cycle in six months or one year. Veritas Backup Exec should be more user-friendly. The costs should also be much lower and it should be easier to go through the disaster recovery process.
This solution has been working perfectly for us for many years now. I did not encounter any major problems or issues with it during production.
We need some more added value to this software, i.e. better disaster recovery.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability of the solution is good. I cannot think of any issues that we've had with stability.
What do I think about the scalability of the solution?
I would give the scalability an 8/10. We have more than 50 to 60 servers. We were declined to accomplish what the servers needed for images at that scale.
We can support 50 servers and after that, we use some higher angle or higher position user permissions for backups because of our infrastructure requirements.
For deployment and maintenance, we only require 4-5 people.
How are customer service and technical support?
The technical support is very good. They give us very good support. We don't have any problems with support.
Which solution did I use previously and why did I switch?
We were also using Symantec Enterprise Vault.
How was the initial setup?
It's easy to set up, setting up it is no problem. The configuration is also very easy.
The setup time for Backup Exec was about one week. If the structure is very heavy, then it will take around one month to set up.
What about the implementation team?
We had some help from what our integration company would provide for the setup. Then we go through our own internal configuration settings.
What's my experience with pricing, setup cost, and licensing?
For Backup Exec usage, the client uses the software with us because we have a license for this product. The license availability we have is for ten years.
Licensing is somewhat expensive. They should decrease the price.
Which other solutions did I evaluate?
This solution we are using now is only for the data backups. The last data recovery we were on had different features and functionality.
Disaster recovery is only part of our backup solution for our internal operations. Other backup solutions were not as reliable, i.e. the previous solution crashed. After that, I knew that Backup Exec solution was what I was looking for because it has better features for recovery.
What other advice do I have?
For our internal purposes, Veritas Backup Exec is very good, but for disaster recovery, you should go with another product.
Nowadays, everything is going on the cloud and the backup solutions should also be also fast. A lot of things we are maintaining now require professional disaster recovery services. With Veritas, an internal alert problem is happening for all the windows which should be somewhat decreased. Then it would be better and more user-friendly.
I am giving Veritas Backup Exec an 8 out of 10. The Backup Exec software is very good but should be updated with new features.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at Datamatics Global Services Limited
Is stable and scalable, but exchange email restoration needs improvement
Pros and Cons
- "The disk-to-disk paid backup feature is quite good, and file locking is a very important feature."
- "Whenever a job fails, it would be a great improvement to be able to resume the job from that feature. Suppose a job was started this morning and that it is going on while there are interruptions like network issues, server restart issues, server connectivity issues, services stopping, etc. For some reason, let's assume that the job failed or that it was mistakenly canceled by another person. It will be a great improvement if that failed job can be continued."
What is our primary use case?
We use this solution for data backup on premises, for data servers and file servers.
How has it helped my organization?
It has improved my organization. The data disk to disk to tape method is very helpful and it is easy to restore the individual or folder lever restoration is much easier.
What is most valuable?
The disk-to-disk-to-tape backup feature is quite good, and BKF file locking is a very important and safe silent feature.
What needs improvement?
Whenever a job fails, it would be a great improvement to be able to resume the job from the job got failed that feature. Suppose a job was started this morning and that it is going on while there are interruptions like network issues, server restart issues, server connectivity issues, services stopping, etc. For some reason, let's assume that the job failed or that it was mistakenly canceled by another person. It will be a great improvement if that failed job can be continued automatically or as a manual task.
Exchange backup restoration takes a long time. Restoring a single email from the backup entire database is virtually occupies the entire system disk and it is huge pain. So, exchange email restoration should be simplified.
Some time no reason some backups are getting failed after certain percentage, if I run the job again manually one by one then it will run successfully from one particular server.
Additional ransomware protection mechanisms could also be added.
For how long have I used the solution?
I've been using this product for the last 22 years or more.
What do I think about the stability of the solution?
The product is stable, but sometimes, it is slow. Another challenge is that if there is a server with 10 drives, I may have volumes five and nine failing while the others are fine.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
Veritas' technical support is okay; not remarkable. The documentation is okay as well.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We worked with Veeam Backup, which is good.
How was the initial setup?
Because I've been using Veritas Backup Exec for 22 plus years, the initial setup is quite easy.
The installation and configuration, including tape drive, agent configuration, etc., took about one to one and a half hours.
What about the implementation team?
I implemented the solution internally by myself.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable.
Which other solutions did I evaluate?
I previously evaluated ComVault and Druva.
What other advice do I have?
Better architects should be there to create the backup systems. Dedicated backup servers, dedicated switches, and separate networks would be good. Resume option for failed JOB.
I would give an overall rating of six on a scale from one to ten for Veritas Backup Exec.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, IT Manage Service at IRSAA
Stable platform enabling automated data backup and recovery process
Pros and Cons
- "The product provides automated and faster data backup and recovery compared to other vendors."
- "Veritas Backup Exec's dashboard feature could be enhanced."
What is most valuable?
The product provides automated and faster data backup and recovery compared to other vendors.
What needs improvement?
Veritas Backup Exec's dashboard feature could be enhanced.
For how long have I used the solution?
We have been using Veritas Backup Exec for five years.
What do I think about the stability of the solution?
It is a stable platform.
What do I think about the scalability of the solution?
We have small businesses as our customers for Veritas Backup Exec.
How was the initial setup?
The initial setup has medium complexity. It takes one working day to complete. I rate the process a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
I rate the product's pricing a six out of ten.
What other advice do I have?
I rate Veritas Backup Exec an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Provider
IT Network Analyst at a manufacturing company with 501-1,000 employees
Excellent backup capabilities with good technical support and a fairly easy initial setup
Pros and Cons
- "The backup potential of the solution is very good. It's protected us in the past very well and allowed us to get up and running after an attack with minimal loss."
- "Something within the software itself isn't quite right. There may be a bug or glitch. It will work fine for weeks and then all of a sudden it just tanks."
What is our primary use case?
I use the solution daily for daily backups and weekly for full backups and monthly for the stuff that gets sent off-site.
How has it helped my organization?
As far as if we need to restore a file, the solution absolutely has improved the way our organization functions. It saves us a lot of time. We're backing up all of our servers with it.
What is most valuable?
The backup potential of the solution is very good. It's protected us in the past very well and allowed us to get up and running after an attack with minimal loss.
What needs improvement?
The product needs to be consistent. Within the process itself, a lot of times it will hang on the jobs and you have to then restart all the services to get it to release. The job rate sometimes just randomly will tank. Therefore, you have to stop jobs and restart them in order to get them back at a quicker pace. Those are probably the two worst features.
Something within the software itself isn't quite right. There may be a bug or glitch. It will work fine for weeks and then all of a sudden it just tanks.
For how long have I used the solution?
I've been using the solution for about 12 years, however, it's my understanding that the company itself has likely used it longer.
What do I think about the stability of the solution?
We've found some sort of bug or glitch in the solution that makes it a bit unpredictable. It will work fine for weeks and then all of a sudden it just stops and takes a dive.
That said, it's pretty stable. I would probably say, it is at least 90% stable. It's that 10% where the job rates have a little bit of a problem. I was hoping that this newest version would be better, however, it has the same issues as older versions.
What do I think about the scalability of the solution?
The solution's scalability is actually getting better. I have not tried to go into the virtual world with it, however, it says that the product can do it. I've not tried it due to the fact that we're using the other products for it, and have Veeam for a virtual solution.
There are three of us that would potentially could go into the product to use it. That includes a network administrator and myself.
At this point, we don't have plans to increase usage.
How are customer service and technical support?
I have never used technical support personally just yet. The previous administrator had to for a couple of different issues and they mentioned that support was good.
Which solution did I use previously and why did I switch?
I'm not sure if a different solution was ever used. I've been at this company for 12 years and we have only used it. They used it even before I arrived. I'm not sure if anything came before it.
How was the initial setup?
The initial implementation was actually fairly easy. It was pretty straightforward. I actually just rebuilt it and put it onto a newer server. It is actually very easy.
I had deployed within a day due to the fact that I was familiar with it. If somebody wasn't familiar with it, might take them up to a couple of days to do it. I was very familiar with it and therefore could do it pretty fast. It took me just a few hours or probably a day's worth of work to get everything in there, the way I wanted it.
We do not require any additional staff for deployment and maintenance.
What about the implementation team?
We handled the implementation in-house. We didn't require a consultant or reseller to assist us.
What was our ROI?
Any time any of these products can back up your systems so that you can quickly restore them or restore files is most definitely beneficial to your company.
What's my experience with pricing, setup cost, and licensing?
The solution is not the cheapest option. It's pretty pricey.
Although I know that we pay for it yearly, in March, I'm not sure of the exact costs.
The pricing goes by different types of databases that you're backing up. It's more expensive, for example, if you have an SQL database depending on what you're backing up.
I don't recall paying anything beyond a standard licensing fee for the product.
What other advice do I have?
We're currently considering looking for a new solution. We want to see what is out there. This product is also quite expensive.
Having a reliable backup is essential to your company. For example, we were using this product to back up one of our servers that got the CryptoLocker virus. We were able to go back and restore it to just a few hours previous to the attack and we were able to get everybody right back up and running within a day, in less than a day's time. It absolutely could have just spread right through the whole environment had we not caught it. This solution gave us the ability to be able to get back up with minimal data loss.
Overall, I would rate the solution at an eight out of ten. If they were able to take out some of the bugs we have found I'd rate it higher.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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A useful function that is missing in other big backup solutions is that Backup Exec can run the backup process directly to tape.