When I joined my company, they had already purchased Backup Exec. We use it as a backup solution.
Analyst - Microsoft Technologies at a energy/utilities company with 501-1,000 employees
The most valuable features are that it is user-friendly. It also works nicely with Windows and Skype.
Pros and Cons
- "We are satisfied with the stability of the product."
- "In the global business world, Veritas has a very good name. I think they have a good solid product, and they are always trying to improve it, and update it. ;They know what the client actually needs, and they are up to the challenge of satisfying those needs."
- "It would be nice to improve the backup acceleration and the fast restoration required."
What is our primary use case?
How has it helped my organization?
It's a nice alternate solution for backup.
What is most valuable?
The most valuable features are that it is user-friendly. It also works nicely with Windows and Skype. In addition, there are nice backup features.
What needs improvement?
First, it would be nice to improve the cloud.
Second, it would be nice to improve the backup acceleration and the
fast restoration required. This solution just doesn't meet my business needs for backup plans.
Lastly, the reporting needs improvement. Backup Exec does not have the strong art of reporting tools, because we sometimes have to get more than six months or an
annual based report.
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Veritas Backup Exec
October 2024
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For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We are satisfied with the stability of the product.
What do I think about the scalability of the solution?
There is nothing wrong with the scalability of the product.
How are customer service and support?
We have had a lot of trouble with tech support.
How was the initial setup?
It is very easy to install and implement. In addition, the upgrades are also easy to implement.
What other advice do I have?
In the global business world, Veritas has a very good name. I think they have a good solid product, and they are always trying to improve and update it. They know what the client actually needs, and they are up to the challenge of satisfying those needs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a non-profit with 11-50 employees
Easy to install and manage, stable and scalable, but the pricing could be improved
Pros and Cons
- "Veritas Backup Exec is easily managed."
- "The pricing is an area of improvement and the mode of marketing it."
What is our primary use case?
I am a consultant and reseller. We use this solution for a client.
What is most valuable?
Veritas Backup Exec is easily managed.
What needs improvement?
The pricing is an area of improvement and the mode of marketing it.
For how long have I used the solution?
I have been using Veritas Backup Exec for more than five years. I began using it before it became Veritas, it was previously a product under Symantec.
What do I think about the stability of the solution?
Stability is one of the best features of Veritas Backup Exec.
What do I think about the scalability of the solution?
Veritas Backup Exec is a scalable product.
Most of our clients are medium and enterprise-sized organizations.
How are customer service and technical support?
The technical support is okay.
We don't use the support frequently, only when there is a problem.
Which solution did I use previously and why did I switch?
We have worked with other solutions before Veritas Backup Exec.
How was the initial setup?
The initial setup is easy and quite user-friendly.
What's my experience with pricing, setup cost, and licensing?
The pricing can be improved.
What other advice do I have?
I would recommend purchasing this solution and try it yourself.
I would rate Veritas Backup Exec a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Buyer's Guide
Veritas Backup Exec
October 2024
Learn what your peers think about Veritas Backup Exec. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
System Engineer at a tech services company with 51-200 employees
Gives us a good view of what's happening on the network and it's now easier for us to correct and to troubleshoot network issues
Pros and Cons
- "The solution is very scalable. Whenever we grew, it was just a matter of adding new licenses, so it's easy to grow."
- "In terms of improvements, I think the pricing model could be improved. They charge you by port, for every port that you have even if you're not using all of them."
What is our primary use case?
Our primary use case is for authentication, we check for authentication issues. The app allows users to only access the network according to the policy that the organization provides.
What is most valuable?
It gives us a very good view of what's happening on the network. The security feature is very good as well. The network isn't open to everyone. It's open only to those who work on it.
One improvement we've seen is the visualization of issues. If people are having issues on the network, we have to see what's happening right away. On the graphical side, we can see exactly where the issue is, and what port is affected. It's a lot easier for us to correct and to troubleshoot network issues now.
The interface continues to be very convenient and very straightforward.
What needs improvement?
We occasionally have false positives, but the solution certainly has a good configuration.
In terms of improvements, I think the pricing model could be improved. They charge you by port, for every port that you have even if you're not using all of them.
The solution could integrate better with the firewall so that we could block ports that are under attack or compromised. I know that Portnox has this, but I don't think it's something that's really built-in. There are scripts that you have to perform. But if it was more integrated, it would be easier.
For how long have I used the solution?
I've been using the solution for six or seven years.
What do I think about the stability of the solution?
The solution is very stable. We haven't had any issues.
What do I think about the scalability of the solution?
The solution is very scalable. Whenever we grow, it's just a matter of adding new licenses, so it's easy. Right now, we are at about 800 ports. 800 devices are currently connected to the solution. It is a system that we use daily. It's always running in the background. We get reports and alerts, and we deal with them as needed. As the company grows, we plan on increasing usage.
How are customer service and technical support?
We haven't had to contact technical support for a long time. Generally, when we've needed to in the past, we've received good support.
Which solution did I use previously and why did I switch?
I tested the solution about six years ago. We checked other solutions too, but we decided that this one was the one that would work best. Since then we've been very happy with it.
How was the initial setup?
The initial setup was straightforward. Deployment takes a day or two, and then you have to run the system. To maintain the solution we don't need any resources. It works on its own and we get alerts and work according to those alerts. There's not a dedicated team, just a system team.
What about the implementation team?
We had an integrator that helped with the installation.
What's my experience with pricing, setup cost, and licensing?
Licensing is based on the number of ports you have. Even if you aren't using all the ports, you will be charged for them. The license is renewed on a yearly basis and we do pay for support on top of that.
Which other solutions did I evaluate?
We evaluated Forescout at the time. The system was more complicated and more complex. I don't know how it is today, however. It took a lot more time to integrate it into the company. It also had false-positive issues, so we decided against it.
What other advice do I have?
We use the on-premises version of the solution.
For what we need, for how we're using the solution, it does what it's supposed to do.
If I were to give advice about the product to others, I would say that it's a very simple solution and it does pretty much what it's supposed to do. We haven't had any problems with it for the past six or seven years.
I would rate the solution at nine out of ten. It's helped us tremendously over the years in locating all kinds of issues that we had on the network. It also finds any issues very quickly. I would recommend it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Support Engineer at a tech services company with 501-1,000 employees
Useful graphical interface, easy to use, and reliable
Pros and Cons
- "The most valuable features of Veritas Backup Exec are the graphical interface, ease of management, and overall ease of use."
- "Veritas Backup Exec should improve by having a user portal that customers can use."
What is our primary use case?
I am using Veritas Backup Exec for backups of Oracle, VMs, and Nutanix.
What is most valuable?
The most valuable features of Veritas Backup Exec are the graphical interface, ease of management, and overall ease of use.
What needs improvement?
Veritas Backup Exec should improve by having a user portal that customers can use.
For how long have I used the solution?
I have been using Veritas Backup Exec for approximately two months.
What do I think about the stability of the solution?
Veritas Backup Exec is stable.
What do I think about the scalability of the solution?
We have approximately sixty people using the solution.
The solution is scalable.
How are customer service and support?
The solution could improve the support they provide.
Which solution did I use previously and why did I switch?
I have used other backup solutions prior to Veritas Backup Exec. Veritas Backup Exec has an easier graphical interface to use.
How was the initial setup?
The initial setup of Veritas Backup Exec is simple.
What about the implementation team?
Our customers used their own integrators for the implementation.
What other advice do I have?
The solution is difficult to maintain. We have difficulty when searching.
I recommend this solution to others.
I rate Veritas Backup Exec a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Analyst at a tech services company with 1,001-5,000 employees
Supports my backup and all of my applications
Pros and Cons
- "It is a good backup tool."
- "I would like to see this solution improve on faster restoration. Currently, it takes a long time to restore my data."
What is our primary use case?
I primarily use this solution as a backup service. I have used it for more then 10 years. It is a good backup tool.
What is most valuable?
It can support all of my backup, and all of my applications. It is able to backup everything.
What needs improvement?
I would like to see them improve on faster restoration. Currently, it takes a long time to restore my data.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
It is very good.
How is customer service and technical support?
The tech support is very good.
How was the initial setup?
I was involved, it was not a complicated setup.
What other advice do I have?
It is important for me for the solution to support all metadata, the entire database. It must support the entire platform.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solutions Architect at a tech services company with 51-200 employees
Good Replication and compression features from a simple dashboard
Pros and Cons
- "This solution has a very good technical support department that is very responsive."
- "Expanding is difficult because if I want to add, for example, a terabyte of data, then I have to buy a disk shelf and it will cost me a lot."
What is our primary use case?
Our primary use for this solution is replication.
What is most valuable?
The most valuable feature is the compressor. The compression options are very good.
This solution has a simple dashboard.
What needs improvement?
The price of this solution is a bit high.
Expanding is difficult because if I want to add, for example, a terabyte of data, then I have to buy a disk shelf and it will cost me a lot.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
This is a strong, stable product.
What do I think about the scalability of the solution?
Scalability is good but also limited in that I have to buy a full disk shelf in order to upgrade.
How are customer service and technical support?
This solution has a very good technical support department that is very responsive.
How was the initial setup?
The initial setup of this solution is complex. On the other hand, the deployment itself was straightforward.
What other advice do I have?
This is a product that I strongly recommend, and I plan on using it for the long term.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
IT Manager at a media company with 1,001-5,000 employees
It gave us the ability to have valid backups. I would like to see a more stable environment in a WAN infrastructure.
Pros and Cons
- "The interface easy to use and it is compatible with most backup devices."
- "More stable environment in a WAN infrastructure."
How has it helped my organization?
It just gave us the ability to have valid backups most of the time.
What is most valuable?
The interface easy to use and it is compatible with most backup devices.
What needs improvement?
- Ability to backup to cloud
- Virtualization backups availability
- More stable environment in a WAN infrastructure
What do I think about the stability of the solution?
There were issues with stability, such as big issues/error messages when trying to restore SQL instances, Exchange datastores, or single files
What do I think about the scalability of the solution?
In terms of scalability, if you get rid of a server that belongs to the CASO, the catalogs won´t work. Restores get even more difficult. If you need to replace the CASO, it is very frustrating.
How are customer service and technical support?
I would give technical support a rating of 5/10.
Which solution did I use previously and why did I switch?
We were hoping to get scalability and a stable backup environment.
How was the initial setup?
The initial setup is complex when you are replacing an existing server.
What's my experience with pricing, setup cost, and licensing?
Pricing is similar, but they don´t offer the same options/technology.
Which other solutions did I evaluate?
We evaluated many other options back at that time.
What other advice do I have?
Check Veeam first.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager of IT at a real estate/law firm with 51-200 employees
Excellent backup tool with great support. But installing updates is time consuming.
Valuable Features:
Excellent backup tool for doing disk to disk to tape.
Support is great, even though you get through to Pune or Bangalore, their support skills are great.
Room for Improvement:
Service packs releases mean you need to apply it to the media server and then manually update each agent. Can be time-consuming.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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