When I joined my company, they had already purchased Backup Exec. We use it as a backup solution.
Analyst - Microsoft Technologies at a energy/utilities company with 501-1,000 employees
The most valuable features are that it is user-friendly. It also works nicely with Windows and Skype.
Pros and Cons
- "We are satisfied with the stability of the product."
- "In the global business world, Veritas has a very good name. I think they have a good solid product, and they are always trying to improve it, and update it. ;They know what the client actually needs, and they are up to the challenge of satisfying those needs."
- "It would be nice to improve the backup acceleration and the fast restoration required."
What is our primary use case?
How has it helped my organization?
It's a nice alternate solution for backup.
What is most valuable?
The most valuable features are that it is user-friendly. It also works nicely with Windows and Skype. In addition, there are nice backup features.
What needs improvement?
First, it would be nice to improve the cloud.
Second, it would be nice to improve the backup acceleration and the
fast restoration required. This solution just doesn't meet my business needs for backup plans.
Lastly, the reporting needs improvement. Backup Exec does not have the strong art of reporting tools, because we sometimes have to get more than six months or an
annual based report.
Buyer's Guide
Veritas Backup Exec
March 2025

Learn what your peers think about Veritas Backup Exec. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We are satisfied with the stability of the product.
What do I think about the scalability of the solution?
There is nothing wrong with the scalability of the product.
How are customer service and support?
We have had a lot of trouble with tech support.
How was the initial setup?
It is very easy to install and implement. In addition, the upgrades are also easy to implement.
What other advice do I have?
In the global business world, Veritas has a very good name. I think they have a good solid product, and they are always trying to improve and update it. They know what the client actually needs, and they are up to the challenge of satisfying those needs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager of Infrastructure at a tech services company with 10,001+ employees
The speed at which one can restore offers much faster recovery times for our clients.
What is most valuable?
The Exchange restore is the most valuable feature. The restore granularity that the product offers is great, right down to the individual emails.
It saves a ton of time and effort for the admins. There is far less frustration for the end user that equates to more time for admins for addressing more burning issues within their areas of expertise, thus, increasing the employee's productivity.
How has it helped my organization?
The speed at which one can restore offers much faster recovery times for our clients.
What needs improvement?
Make the product more user-friendly for users who aren't familiar with Veritas Backup Exec. The product is better utilized if you've used previous versions of the product.
The Veritas Backup Exec GUI is familiar to users who have used the product before. However for a new user the GUI could prove to be slightly challenging to get used to. Veritas should provide an update where the GUI layout is redesigned and provides a certain level of comfort for new/first-time users of the product.
For how long have I used the solution?
I have used this solution for around six to ten years.
What do I think about the stability of the solution?
There were no stability issues.
What do I think about the scalability of the solution?
There were no scalability issues.
How are customer service and technical support?
Technical support is good. Veritas is good, overall, when it comes to the technical support.
Which solution did I use previously and why did I switch?
I have used numerous backup products. My personal preference would be IBM Tivoli Store Manager (TSM). Cost is always a factor and Veritas Backup Exec is very competitively priced.
How was the initial setup?
The setup was straightforward but Veritas assisted us with the implementation, which in turn ensured that the best practices were adhered to.
What's my experience with pricing, setup cost, and licensing?
Engage with as many Veritas partners as possible, to try and get the best pricing based on the partner status.
Which other solutions did I evaluate?
We looked at NetBackup and IBM TSM.
What other advice do I have?
Consider all the backup requirements and budgets. Look at your IT department's long-term strategy.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Veritas Backup Exec
March 2025

Learn what your peers think about Veritas Backup Exec. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,388 professionals have used our research since 2012.
IT Manager at a media company with 1,001-5,000 employees
It gave us the ability to have valid backups. I would like to see a more stable environment in a WAN infrastructure.
Pros and Cons
- "The interface easy to use and it is compatible with most backup devices."
- "More stable environment in a WAN infrastructure."
How has it helped my organization?
It just gave us the ability to have valid backups most of the time.
What is most valuable?
The interface easy to use and it is compatible with most backup devices.
What needs improvement?
- Ability to backup to cloud
- Virtualization backups availability
- More stable environment in a WAN infrastructure
What do I think about the stability of the solution?
There were issues with stability, such as big issues/error messages when trying to restore SQL instances, Exchange datastores, or single files
What do I think about the scalability of the solution?
In terms of scalability, if you get rid of a server that belongs to the CASO, the catalogs won´t work. Restores get even more difficult. If you need to replace the CASO, it is very frustrating.
How are customer service and technical support?
I would give technical support a rating of 5/10.
Which solution did I use previously and why did I switch?
We were hoping to get scalability and a stable backup environment.
How was the initial setup?
The initial setup is complex when you are replacing an existing server.
What's my experience with pricing, setup cost, and licensing?
Pricing is similar, but they don´t offer the same options/technology.
Which other solutions did I evaluate?
We evaluated many other options back at that time.
What other advice do I have?
Check Veeam first.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Manager at a local government with 51-200 employees
Great backup solution if you need support.
Valuable Features:
I use this on a few of my servers. This does a great job with scheduling full backups and incremental backups. Support is good due to it being an enterprise product.
Room for Improvement:
Sometimes permissions and deploying the agents can be tricky. I found that running as a local admin works better than domain admin. Some tape drives it has issues with, and doesn't like certain tape manufacturers.
Other Advice:
I have mostly moved away from this to Amanda backup, due to it being open source (free!!). A few years ago, this would be all that I trust to do backups, but now it is no longer needed.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Support Engineer at a tech services company with 501-1,000 employees
Useful graphical interface, easy to use, and reliable
Pros and Cons
- "The most valuable features of Veritas Backup Exec are the graphical interface, ease of management, and overall ease of use."
- "Veritas Backup Exec should improve by having a user portal that customers can use."
What is our primary use case?
I am using Veritas Backup Exec for backups of Oracle, VMs, and Nutanix.
What is most valuable?
The most valuable features of Veritas Backup Exec are the graphical interface, ease of management, and overall ease of use.
What needs improvement?
Veritas Backup Exec should improve by having a user portal that customers can use.
For how long have I used the solution?
I have been using Veritas Backup Exec for approximately two months.
What do I think about the stability of the solution?
Veritas Backup Exec is stable.
What do I think about the scalability of the solution?
We have approximately sixty people using the solution.
The solution is scalable.
How are customer service and support?
The solution could improve the support they provide.
Which solution did I use previously and why did I switch?
I have used other backup solutions prior to Veritas Backup Exec. Veritas Backup Exec has an easier graphical interface to use.
How was the initial setup?
The initial setup of Veritas Backup Exec is simple.
What about the implementation team?
Our customers used their own integrators for the implementation.
What other advice do I have?
The solution is difficult to maintain. We have difficulty when searching.
I recommend this solution to others.
I rate Veritas Backup Exec a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CIO at SERVA SERVICIOS ESPECIALIZADOS INFORMATICOS SA
Great stability but deployment could be more flexible
Pros and Cons
- "We are happy with Veritas Backup Exec's stability."
- "At the moment, we have a very complex environment. It would take some time to deploy an environment like ours from scratch."
What needs improvement?
I would like to see more flexible deployment with fewer devices.
For how long have I used the solution?
My company has been providing Veritas Backup Exec to customers for about 10 years. At first it was deployed on-prem. However, in the last to years we have been transitioning to the cloud. We currently have 50 to 55 customers using Veritas Backup Exec.
What do I think about the stability of the solution?
We are happy with Veritas Backup Exec's stability.
How was the initial setup?
At the moment, we have a very complex environment. It would take some time to deploy an environment like ours from scratch.
What's my experience with pricing, setup cost, and licensing?
We are not paying for a license.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Engineer at a manufacturing company
It provides our daily backups and restores
Pros and Cons
- "It gives us the ability to locate and restore critical files which users may have intentionally or unknowing deleted a while ago."
- "They can work on the issue of the job timing out when it is unable to reach a selection item. It sometimes hangs up on the selection item, thus preventing the job from continuing."
How has it helped my organization?
It provides our daily backups and restores. It gives us the ability to locate and restore critical files which users may have intentionally or unknowing deleted a while ago. We also enjoy the feature which allow us to set up a backup job on one location, to be backed up to media on another Backup Exec server.
What is most valuable?
- Backup to Disk: It restore files very quickly.
- vSphere infrastructure backup option: Useful to keeps VMs on disk and it is done fast.
What needs improvement?
They can work on the issue of the job timing out when it is unable to reach a selection item. It sometimes hangs up on the selection item, thus preventing the job from continuing.
What do I think about the stability of the solution?
There were issues with version 2010, but since our last upgrade, we are comfortable again.
What do I think about the scalability of the solution?
There were no issues with scalability, because we had all the necessary licenses.
How are customer service and technical support?
I would give technical support a rating of nine out of 10.
Which solution did I use previously and why did I switch?
We did not use a different solution before this one.
How was the initial setup?
The initial setup was straightforward.
What's my experience with pricing, setup cost, and licensing?
If your company can afford it, go for it.
What other advice do I have?
It is simple to set up. Once the backup jobs are clearly defined, the rest is history.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Solutions Architect at a tech services company with 51-200 employees
Good Replication and compression features from a simple dashboard
Pros and Cons
- "This solution has a very good technical support department that is very responsive."
- "Expanding is difficult because if I want to add, for example, a terabyte of data, then I have to buy a disk shelf and it will cost me a lot."
What is our primary use case?
Our primary use for this solution is replication.
What is most valuable?
The most valuable feature is the compressor. The compression options are very good.
This solution has a simple dashboard.
What needs improvement?
The price of this solution is a bit high.
Expanding is difficult because if I want to add, for example, a terabyte of data, then I have to buy a disk shelf and it will cost me a lot.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
This is a strong, stable product.
What do I think about the scalability of the solution?
Scalability is good but also limited in that I have to buy a full disk shelf in order to upgrade.
How are customer service and technical support?
This solution has a very good technical support department that is very responsive.
How was the initial setup?
The initial setup of this solution is complex. On the other hand, the deployment itself was straightforward.
What other advice do I have?
This is a product that I strongly recommend, and I plan on using it for the long term.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

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Updated: March 2025
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