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Naunton Cheesman - PeerSpot reviewer
Senior Consultant at Cloudstratex
Real User
Top 5
Stable, useful, and offers great technical support
Pros and Cons
  • "The thing I like the most about SMR is the reduced cost of management."
  • "VMware SRM lacks certain functions that other platforms have, such as better prioritization of allocation of resources and Boot profiles."

What is our primary use case?

We use SRM to invoke DR and to move workloads across the DR side.

What is most valuable?

The thing I like the most about SMR is the reduced cost of management.

What needs improvement?

VMware SRM lacks certain functions that other platforms have, such as better prioritization of allocation of resources and Boot profiles.

For how long have I used the solution?

I've been using VMware SRM for a long time, almost ten years.

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What do I think about the stability of the solution?

It's a good and stable product. They do a lot of testing.

What do I think about the scalability of the solution?

I think it's scalable. When you work for big organizations, I don't think that's much of a problem. There are multiple and fairly large clusters. That's one of the ways that we reduce cost because we are building things like sequel clusters. Approximately 5,000 people use SRM at our company.

How are customer service and support?

The technical support is great. VMware staff help with deploying and testing. In terms of building storage clusters, metro clusters, stretch clusters across sites so that, you get all of the benefits of a local cluster, but they're deployed between the lines and the DR side. It's a fantastic technology and VMware provides you with their best people.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before VMware SRM, we were using Veritas Volume Manager and Veritas Replication Manager for stand-alone. When we went to virtualize, we moved to SRM. I did a lot of work with IBM PowerVM and it had some nice features. It had things such as better prioritization of allocation of resources and Boot profiles where you could put one VM across another so that it grabbed the resources. You could do things such as have thin DR VMs without much allocation of CPU or memory, and then as you boot them, they start to grab all of that automatically from all of the non-prod. Functions like that were quite good in Power VM, which aren't quite as present in the VMware world. PowerVM is extremely expensive to use and that's why everyone is shifting towards commodity computers.

How was the initial setup?

I'm an architect so I did not install SRM myself, but I think there were no issues with installing it since it's a pretty standard tool nowadays. It does not require much maintenance. We are still running some old versions of VMware as there was a challenge around Oracle licensing. We are moving the Oracle workloads off of it now and addressing the architecture to get rid of the copies of the legacy versions of VMware. 

What's my experience with pricing, setup cost, and licensing?

SRM is quite pricey and the license is renewed annually. I think that they do a lot of ULAs, the universal license agreements, where you pay a set amount and get unlimited usage. That's how it usually goes with big companies. Occasionally, they do true-ups to work out how much you've got and whether ULA pricing is appropriate. It might be too expensive for smaller organizations.

Which other solutions did I evaluate?


What other advice do I have?

I would advise new users to start off with manual processes and document exactly what they want to come up with in the right order. Get your IT continuity plan defined very closely and with a great amount of detail. Then start to automate with your SRM tooling to make sure that things are brought up in the right order and ensure that if one service fails and you need to bring another one across for latency purposes, you really understand all of those requirements before you start to just implement SRM and marching on without really understanding how the services tie together and the dependencies between them.

Overall, I would rate SRM an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager IT Security & Infrastructure at Currimjee Jeewanjee & Co. Ltd.
Real User
Easy to set up with knowledgable support and good reliability
Pros and Cons
  • "The solution is scalable."
  • "Technical support can take some time to respond."

What is our primary use case?

It was working very well with VMware since it's a VMware product. We didn't have any issues. It was quite smooth when doing drills, when we were trying to recover VMs from other sites.

What is most valuable?

There's an option where you can test VM, when you can test the drill. That option was very valuable.

It's easy to set up. 

The solution is scalable. 

It is stable. 

What needs improvement?

Technical support can take some time to respond. We'd like a faster response. 

For how long have I used the solution?

In the previous year, we were using SRM, and then we shifted to another software called CR2. We're replacing SRM. However, we used SRM for a few years. It's been about four years. 

What do I think about the stability of the solution?

The solution is stable. Its performance is reliable. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale well. It's not an issue. 

We have three or four people on the solution right now.  They are mostly infrastructure engineers. 

We don't have plans to increase usage. 

How are customer service and support?

Support is good, although we would like them to be faster. 

How would you rate customer service and support?

Positive

How was the initial setup?

We had a simple vertical setup. We have VMware engineers at our disposal, and their expertise made it easy.

The deployment took one to two days. It was not complicated. We only needed one or two people to handle the deployment and maintenance tasks. They are engineers and junior staff. 

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee. 

What other advice do I have?

We have some nodes which are still running VMware. We currently do have some nodes still running VMware like ESXi 7.0, however, not for production. It's right for testing purposes.

I'd rate the solution nine out of ten. 

I'd recommend the solution as it is very stable and does the job. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager at SSMS
Real User
Top 10
Used for the DC-DR configuration, but its reporting features could be improved
Pros and Cons
  • "The most valuable feature of the solution is the integration part, along with the subsequent hardware."
  • "It would be better if we could get more reporting features in VMware SRM."

What is our primary use case?

We used VMware SRM mainly for the DC-DR configuration.

What is most valuable?

The most valuable feature of the solution is the integration part, along with the subsequent hardware.

What needs improvement?

It would be better if we could get more reporting features in VMware SRM.

For how long have I used the solution?


What do I think about the stability of the solution?

Wherever we have deployed the solution, we haven't faced any issues with stability.

I rate the solution an eight to nine out of ten for stability.

What do I think about the scalability of the solution?

I have four to five customers for VMware SRM.

How was the initial setup?

The solution’s initial setup is not very complex.

What about the implementation team?

I don't see a challenge concerning the solution's deployment process. The deployment can be done once the design is finished. Two engineers are more than enough to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

VMware SRM is an expensive solution, and users need to pay extra costs in addition to the standard licensing fees.

What other advice do I have?

The implementation of VMware SRM helps with the overall business resiliency perspective. We are still using the virtualization layer for the application, which becomes closely integrated with the solution provided. So, that's a benefit to any organization. Moreover, the solution gives you a single dashboard through which you can look at everything.

Overall, I rate the solution a seven to eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Manager IT - Infrastructure at a construction company with 10,001+ employees
Real User
We Were Able To Cut Outage To A Maximum Of One Hour
Pros and Cons
  • "Virtual Machine Recovery during DR situation, with automation and easy to use menus and options."
  • "In my view, if VMware comes up with an appliance-based solution like vCenter Server (which was also Windows-based), it will be much easier for deployment. I"

What is most valuable?

Virtual Machine Recovery during DR situation, with automation and easy to use menus and options.

How has it helped my organization?

Earlier, in case of disaster or server failure we had to rebuild the whole server/virtual machine from scratch. This rebuilding process used to take anywhere from close to a day or more, affecting production time.

With VMware vSphere Replication and SRM combined, we were able to cut down outage windows to a maximum of one hour.

We are making good use of replicated VMs for testing of OS/application update, before applying same to the production environment.

What needs improvement?

In my view, if VMware comes up with an appliance-based solution like vCenter Server (which was also Windows-based), it will be much easier for deployment. It will also save Windows Server Operating System licensing costs, which for most of the organization recur annually.

For how long have I used the solution?

Around five years (maybe more, I can't recollect exactly).

What do I think about the stability of the solution?

Not really for use and operation, but a version upgrade is a real problem. When upgrading to the latest version, there are always problems with the upgrade, normal functioning etc. Doing an upgrade is lot of hard work. Always had to rely on next minor upgrade.

VMware needs to do better software testing before release.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Very good. They are very eager to support the customer and, more than just wanting to close the ticket, they strive for customer satisfaction.

Which solution did I use previously and why did I switch?

Previously we were not using any DR solution, but we are using Veeam along with SRM.

SRM is being used for far-end recovery whereby the DR site is in another city.

Veeam is being used for near-end recovery, whereby the DR server is located in the same datacenter. This is useful for VM level recovery, where only a VM or handful VMs or vDisks are affected.

How was the initial setup?

It was pretty straightforward. We kept the DC and DR servers together in the same datacentre during initial setup and VM syncing. After setup and syncing completion, we moved the DR server to the DR site.

What's my experience with pricing, setup cost, and licensing?

Compare to hardware-based replication, I think software based replication is best and cheap. For a start, one can use vSphere Replication, which is available free of cost if vCenter is purchased for deploying a DR solution. It is very easy to deploy, though the recovery process will be manual. With SRM, the whole replication and recovery process can be automated for fast VM recovery.

Which other solutions did I evaluate?

No.

What other advice do I have?

It’s a good product from VMware. Just ensure that for each version upgrade, be patient and look for reviews or, if possible, have a test (virtualized) environment for test deployment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1687299 - PeerSpot reviewer
private cloud team at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
Improves automation and operational efficiency and is useful for disaster recovery
Pros and Cons
  • "The solution is consistent."
  • "The solution must provide better integration with third-party vendors."

What is our primary use case?

I use the solution for disaster recovery.

What is most valuable?

The solution is consistent. It is an automated DR solution. It has test features. We can test DR in advance. We are using the tool for disaster recovery. The product has improved automation. The automation of failover and failback has improved our operational efficiency significantly. It is quite easy to integrate the solution with other VMware products.

What needs improvement?

The solution must provide better integration with third-party vendors.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

I rate the tool’s stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a seven out of ten. We have 10 to 20 users in our organization. We use the solution twice a month.

How was the initial setup?

I rate the ease of setup a seven out of ten. The deployment takes a few months.

What about the implementation team?

We deployed the product with a few in-house team members. The tool requires continuous maintenance. We need two or three people to maintain it.

What other advice do I have?

I will recommend the solution to others. It is a nice product. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior advisor at a government with 1,001-5,000 employees
Real User
Top 20
A user-friendly hybrid solution for DR

What is our primary use case?

We use the solution for DR.

What is most valuable?

We use the LDM component within our government. Additionally, SRM, a leading VMware product, is user-friendly and supports all our requirements.

What needs improvement?

There could be an integration between VMware SRM and Nutanix products, which can benefit many users.

For how long have I used the solution?

I have been using VMware SRM since last year.

What do I think about the stability of the solution?

There is a minimum downtime.

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is good.

2000 users are using this solution.

I rate the solution’s scalability a ten out of ten.

How are customer service and support?

Whenever we have an issue or need help, we raise it directly to VMware.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is simple.

What's my experience with pricing, setup cost, and licensing?

I rate the product’s pricing a five out of ten, where one is cheap, and ten is expensive.

What other advice do I have?

We have a cloud environment that requires disaster recovery capabilities. We utilize HZX to extend layer two connectivity and leverage Site Recovery Manager (SRM) for replication.

I recommend the solution to other users.

Overall, I rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joshua Kurian - PeerSpot reviewer
Sr. Technical Architect at StarOne IT Solutions
MSP
Top 5Leaderboard
A stable solution that can be used for disaster recovery and replicating VMs from one site to another
Pros and Cons
  • "VMware SRM replicates the VM from one site to another, and it helps us orchestrate the powering of VMs and DR when the DC goes down."
  • "Currently, there is a limitation of consolidating only 15 sites per SRM."

What is our primary use case?

We use VMware SRM for disaster recovery.

What is most valuable?

VMware SRM replicates the VM from one site to another, and it helps us orchestrate the powering of VMs and DR when the DC goes down.

What needs improvement?

Currently, there is a limitation of consolidating only 15 sites per SRM.

Ransomware recovery or early detection could be incorporated into VMware SRM.

For how long have I used the solution?

I have been using VMware SRM for three years.

What do I think about the stability of the solution?

VMware SRM is a stable solution.

What do I think about the scalability of the solution?

VMware SRM is a scalable solution. I work with mostly small and medium businesses.

How are customer service and support?

VMware SRM’s technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Veeam Disaster Recovery Orchestrator, which is more suited for small businesses. It doesn't offer as much flexibility as VMware SRM. For namesake, it's a DR solution, but it cannot compete with VMware SRM.

How was the initial setup?

VMware SRM's initial setup is easy.

What about the implementation team?

Two people can install VMware SRM in two to three hours.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly licensing fee for VMware SRM, which is not very expensive.

The fee is for the solution's license plus support. There are two options. One is subscription-based, which would be for a one or two years term base, and the other one is perpetual with support.

What other advice do I have?

Just one person is enough to maintain the solution.

I highly recommend VMware SRM to other users.

Overall, I rate VMware SRM a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1796370 - PeerSpot reviewer
Application Architect at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
You can set up VMs quickly
Pros and Cons
  • "Setting up VMs can be done quickly. It is easy to use."
  • "The improvements should be as per customer requirements."

What is our primary use case?

We have three different VMs. During long business hours, we can shift from PR to DR. It has high availability.

What is most valuable?

Setting up VMs can be done quickly. It is easy to use. 

What needs improvement?

The improvements should be as per customer requirements. 

For how long have I used the solution?

I have experience with VMware Cloud Disaster Recovery.

What do I think about the stability of the solution?

The stability of the solution is a nine out of ten, as it is highly stable. 

What do I think about the scalability of the solution?

Two hundred users are using the solution at present. 

How was the initial setup?

I would rate the initial setup an eight out of ten. 

What other advice do I have?

Overall, I rate the solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.