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reviewer1656048 - PeerSpot reviewer
Senior Information Technology Manager at a retailer with 5,001-10,000 employees
Real User
Good failover time and excellent support
Pros and Cons
  • "Our systems fail over using SRM. So, we do a big bang DR, which is biannual, and we fail over our fairly massive Epic electronic health record (EHR) and our core applications. It takes us about 30 minutes to fail over using SRM, which is pretty good. In most hospitals that have Epic installed, Epic does the audit to make sure that we can fail over if something were to happen. Normally, sites will have a DR solution specific to the EHR, but right now, our pain point is the third-party tier-one clinical applications."
  • "We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration."

What is our primary use case?

We use SRM for our failover strategy. It is for disaster recovery on failover.

What is most valuable?

Our systems fail over using SRM. So, we do a big bang DR, which is biannual, and we fail over our fairly massive Epic electronic health record (EHR) and our core applications. It takes us about 30 minutes to fail over using SRM, which is pretty good. In most hospitals that have Epic installed, Epic does the audit to make sure that we can fail over if something were to happen. Normally, sites will have a DR solution specific to the EHR, but right now, our pain point is the third-party tier-one clinical applications.

What needs improvement?

We've had configuration issues on occasion. We start to fail over, and then we have to call it off because the configuration is not right, or the data stores aren't configured correctly in the secondary data center. Oftentimes, it is just the experience level of the team, and we have to bring in the vendor to help and validate our configuration.

For how long have I used the solution?

I have been using this solution for probably five years.

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How are customer service and support?

Their support is excellent.

What other advice do I have?

I would rate it an eight out of 10. There is some complexity there, and that's where I would bring it down from a 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1619832 - PeerSpot reviewer
Senior BCDR Professional at a computer software company with 1,001-5,000 employees
MSP
Reliable, easy to implement, and has good support
Pros and Cons
  • "It is easy to implement for my clients."
  • "I would like to see this solution be more scalable."

What is our primary use case?

We are consultants in disaster recovery software. We implement VMware products for our clients.

What is most valuable?

It is easy to implement for my clients. 

It's a very nice product.

What needs improvement?

I would like to see this solution be more scalable.

We currently use our security in addition to VMware SRM.

For how long have I used the solution?

I am certified in VMware and VCloud. 

I have been using VMware SRM for ten years.

What do I think about the stability of the solution?

We have no issues with the stability of VMware SRM.

What do I think about the scalability of the solution?

VMware SRM is scalable, but it can be improved.

We have 15 to 20 customers who are using SRM. We have customers not only in the US but in the UK also.

How are customer service and technical support?

They provide very good technical support that is affordable.

Which solution did I use previously and why did I switch?

We are also using Zerto.

How was the initial setup?

It is very easy when it comes to integrating with a data center or an appliance, but it's a bit complicated.

The length of time it takes to deploy depends on the database we are accessing. It can take two hours to deploy.

We have two senior persons to deploy and maintain it.

What's my experience with pricing, setup cost, and licensing?

I am not involved with the pricing. 

We have a procurement team and sales team that work with the vendors.

What other advice do I have?

I would definitely recommend this solution to others who are interested in using it.

I would rate VMware SRM an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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December 2024
Learn what your peers think about VMware Live Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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Director Of Service Delivery at Kinetic IT
Real User
A good solution for those with a VMware footprint
Pros and Cons
  • "This SRM solution can improve your footprint within a data center."
  • "The product functionality is fairly high-quality."
  • "This product is not appropriate for those moving to a broader cloud footprint."
  • "The technical support is not very good and needs to make an effort to improve."

What is our primary use case?

We vetted out that data center a number of years ago. We were told SRM would improve our footprint within the data center and that was attractive to us at the time so we went with it.  

We are using VMware SRM but we are also currently looking into alternatives that could replicate the benefits that SRM currently provides for our on-premises installation. Once we are in the cloud, we are looking at whether or not we need dual availability zones. We also are looking at what functionality we could get from not having to change RPs (Recovery Point) as we do now with SRM.  

What is most valuable?

I would not be able to tell you the features and benefits that are best for the Engineering Teams. That would be more a question for my Engineering Manager and those guys. I am in service delivery and I am familiar with the product but not with hands-on use.  

What needs improvement?

The decision to move to another product is a matter of room for improvement around functionality and requirements that we had with AWS and moving to the cloud. We are not going to be procuring any more licensing for SRM when we make the move to the cloud. We were looking at a cloud-native solution in order to provide the same functionality as the SRM provides but in the cloud. That is just a matter of the changing environment.  

If the functionality of SRM could be replicated in the cloud, that would be the improvement we are looking for in the product.  

For how long have I used the solution?

I have been using SRM (Site Recovery Manager) for probably six years.  

How are customer service and technical support?

I have contacted technical support multiple times. I would not say that I am satisfied. They are not very good and need to make an effort to improve.  

How was the initial setup?

The initial setup and installation were pretty straightforward. It was ten plus years ago so I do not remember the exact details, but I do not remember it being difficult at all.   

What's my experience with pricing, setup cost, and licensing?

The cost of SRM is on par with market rates. So I think the costs for this product are fine.  

What other advice do I have?

I personally will not continue using the VMware SRM solution. That is not a question of what is best. Our position moving forward is that we will not be having a footprint in the VMware space. If someone had the ability to focus on lots of things with using VMware in the cloud then there no issues at all with the product and this is a good solution for that purpose. The product functionality is fairly high-quality. Our decision is more based around the direction that we are taking. We will be cloud-based and we will be using AWS predominantly as our cloud-provider solution.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate this solution overall as an eight-out-of-ten. It would not be closer to a ten because there is still some work that we need to carry out with regular maintenance and then there are the increasing license costs. An eight seems about right.  

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consultant at Daniyals Inc
Real User
Effective automation, easy to use, but stability needs improvement
Pros and Cons
  • "The solution is simple to use and has effective automation."
  • "There needs to be better stability during heavy capacity in future releases."

What is our primary use case?

I use VMware SRM for DR testing and VR.

What is most valuable?

The solution is simple to use and has effective automation.

What needs improvement?

VMware SRM does not have the capacity to do DR tests. We had issues whenever we were doing tests with the root cause analysis. We had 70 to 80 percent successful results because the vCenters were overloaded and that was the reason that we were having capacity issues.

We have been experiencing an additional problem when adding a regular VM in the replicated storage. By default, it will show an error. However, there is not any monitoring mechanism that would show you are not supposed to have a regular VM which is non-VR in the replicated SRM storage. Whenever we used to do testing we had to figure out that a regular VM is there and remove it manually.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

The stability should be smooth, and as for the capacity, we should be able to run the test successfully. However, from our research and DR test results, we came to the conclusion that we have to run the DR test during the non-production hours. Logically, they should be able to be done during the production hours, but that is not the case. We have to ensure that the vCenters are free and are not doing regular work for us not to have any issues during the DR test.

There needs to be better stability during heavy capacity in future releases.

What do I think about the scalability of the solution?

The solution is easy to scale.

The solution is used extensively in our large organization.

How are customer service and technical support?

When we first started out using this solution we encountered a few issues and used the support but we now know how to fix most of the issues and have not used them. Additionally, we have our own team for support.

How was the initial setup?

The installation is logically simple and in the medium range of difficulty. However, you need to make sure you have the proper infrastructure.

Which other solutions did I evaluate?

I have evaluated Veritas and Zerto.

What other advice do I have?

I would advise others looking into implementing VMware SRM not to totally be dependent upon it. Review other solutions, such as Veritas regulatory platform and Zerto. There are newer VM DR options coming out regularly and they should not have only one solution.

I rate VMware SRM a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer832053 - PeerSpot reviewer
Works at a healthcare company with 5,001-10,000 employees
User
Makes the DR process a lot faster and easier for recovery, but SRM reporting is lacking
Pros and Cons
  • "It made the DR process a lot faster and easier for recovery after we were familiar with the product operation."
  • "One thing which is lacking from the SRM is reporting."
  • "SRM may hit some OS issues related to IP changes, but they are usually OS related, especially in the 2008 realm."

What is our primary use case?

Trying to analyze the feature and functionality of this combined product. SRM is current been used in the production. However, with new DR requirement, we are look for other solutions.

How has it helped my organization?

It made the DR process a lot faster and easier for recovery after we were familiar with the product operation.

What is most valuable?

  • vSphere Replication does not take snapshots, although it will keep your snapshots. Site Recovery Manager with SAN Replication does not take snapshots of the VMs, but will take snapshots on the LUNs via the SRA to the storage provider.
  • When you perform a failover, the LUNs can be chosen to sync or not, so you do have that option. With vSphere replication, it is the same concept, while it is live. The standalone VR will allow you to choose either.

What needs improvement?

  • SRM may hit some OS issues related to IP changes, but they are usually OS related, especially in the 2008 realm. SRM runs a batch file on the OS through tools that will change the IP stack. If something fails with that, or it hits duplicates or hidden devices, it can cause issues.
  • Veeam had some weird issues redoing the Server 2008 VM IPs and this requires a MS hotfix. Apparently, that is an MS issue. Though, SRM does not require any hotfixes.
  • One thing which is lacking from the SRM is reporting.

For how long have I used the solution?

Still implementing.

Which other solutions did I evaluate?

We are evaluating to determine if there are other products which can provide cheaper solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director - Cyber Resilience at a tech consulting company with 1,001-5,000 employees
Real User
Top 20
A highly scalable solution, especially for those who run enterprise-sized businesses
Pros and Cons
  • "The solution is strong when it comes to protection and analytics, with the latter being added later on."
  • "The administration guides can be complicated and difficult to use, so it would be helpful if it was made easier."

What is most valuable?

The interface of VMware SRM is quite basic and doesn't offer much in terms of features. The solution is strong when it comes to protection and analytics, with the latter being added later on. Protection has been the major feature that we have been using, and it has been quite effective for our needs.

What needs improvement?

The two main areas for improvement in VMware SRM are pricing and administration guides. Pricing is always a consideration, and it could be improved. The administration guides can be complicated and difficult to use, so it would be helpful if it was made easier. Administrators don't want to find themselves in a situation where they can't find what they need, so it's important to make sure that the tools are easy to use.

For how long have I used the solution?

I have been using VMware SRM for six to seven years, which is also the longest experience I have had with any VMware product. Our company recommended it to one of our customers initially, and after that, we had complete freedom to implement it for them. It was a good experience overall. Additionally, my company has a partnership with VMware.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a seven out of ten.

What do I think about the scalability of the solution?

The scalability of VMware SRM is good. Scalability for Azure and AWS is also good. Scalability-wise, I rate the solution an eight out of ten.

My company deals with enterprise-sized customers.

How are customer service and support?

VMware's vendor support was good. I rate VMware's technical support an eight or nine out of ten. To be more specific, I rate it an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the initial setup process of the solution a seven or eight out of ten on a scale where one is difficult, and ten is easy. The setup process was not too difficult or too easy. Essentially, we were imaging all their physical servers on the cloud.

In our company, the deployment process takes about an hour. In some cases, due to the size of the data we were dealing with, it took a couple of days, which was the maximum, but usually, it was completed within a few hours.

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a six on a scale of one to ten, where one is the lowest and ten is the most expensive.

What other advice do I have?

l always recommend others to have a POC in place. It's always about whether a solution suits your environment or not. So if it does, then go for it. If it doesn't, one should go for another solution. I rate the overall solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Architect at a tech services company with 51-200 employees
Consultant
VMware SRM vs. Veeam vs. Zerto

Disaster recovery planning is something that seems challenging for all businesses. Virtualization in addition to its operational flexibility, and cost reduction benefits, has helped companies improve their DR posture. Virtualization has made it easier to move machines from production to recovery sites, but many of the disaster recovery tools today still function at the storage layer. Legacy technologies like storage array snapshots, and LUN based replication restrict the configuration options of upstream technologies like VMware Storage DRS. If you wanted to replicate a virtual machine you had to replicate the entire LUN is resided on. You weren’t free to leverage Storage DRS for its automated performance balancing features because a VM could be migrated from one LUN mucking up your storage based replication.

Fortunately over the past few years there’s been great advancement in hypervisor based replication technologies. There’s a wealth of competing products vying for customer attention. As always competition drives innovation and value for the consumer. This will be the first of a 4 part blog series that looks at various hypervisor based disaster recovery products. Note this isn’t a review of backup products which is a separate category, we are looking at products specifically designed to assist companies in a disaster scenario.

Before talking about products; however, we should understand their underlying architectures, and how it relates to their storage based predecessors. Like storage based technologies hypervisor based replication technologies currently come in two flavors:

Snap and replicate

Write journaling

These technologies should be very familiar to storage administrators. Write journaling is a newer technology, and the market leader is currently EMC’s Recover Point product. Different storage arrays all have slightly different terms for snap and replicate technologies, but the principals are the same. It’s important to understand this because the technologies will dictate how tightly you can define your recovery time objectives (RTOs) and recovery point objectives (RPOs).

First we will cover snap and replicate technologies. Snap and replicate at the hypervisor level works similarly to its storage counterpart. Instead of taking a snapshot of a storage LUN on a scheduled basis VMware takes a snapshot of the virtual machine’s disks on a scheduled basis. This allows products to copy those disks off of the primary storage media to a secondary location. A nice benefit about using VMware snap and replicate technologies is that you can use completely different types of storage systems on the product and DR systems. You can you and enterprise class SAN in the production datacenter, and internal storage if desired at the disaster recovery location. As long as the storage subsystem is supported by VMware, and has the proper performance characteristics the technology works. Typically a technology called change block tracking keeps track of any data that may change during the backup window.

Write splitting is the second technology we will examine. Like snap and replicate technologies write splitting at the hypervisor level doesn’t require the same storage type at the primary and secondary sites. Write splitting at the hypervisor level is a fairly new technology, but it’s been developed by the same team that developed write splitting at the storage layer. When I evaluate a technology I like to know there’s a history of success from the team that’s created it.

Virtual machine write journaling works differently than storage based write journaling. Instead of having a physical appliance that sits in front of your storage arrays the write splitting occurs inside the ESXi kernel. Because the technology is splitting every write there are some significant technical benefits. As a general rule snap and replicate technologies can in best case scenarios only achieve 15 minutes RTOs and RPOs. White journaling under best case scenarios can deliver RTOs and RPOs from 5 to 10 seconds.

While there is certainly an RTO and RPO benefit to the write journaling technology there are other things to consider. Hero numbers are great for the marketing team, but anyone who’s worked in operations knows what really matters about the product generally isn’t on a spec sheet. All of the products we will talk about work differently, but they all seek to achieve the same result. The supporting infrastructure and associated management costs for all of these products is critical.

Every technology we’re examining works on a management server / replication server architecture. Some of these packages use Windows proxies while other products use Linux based proxies. Consider if you’re planning a massive DR project what if there are dozens of Windows licenses you have to account for, time to patch and manage those virtual machines, etc. If you fall into the scope of PCI you will most likely be required to manage anti-virus, and some sort of log monitoring on all those windows servers; whereas, on Linux systems anti-virus is more of an “option” according to PCI. Also Linux has native syslog capabilities built in whereas Windows does not. All of these factors can add to or reduce the total cost of ownership of a disaster recovery product.

Through the rest of this series we will look at three products that are the leaders in the disaster recovery space for VMware.

VMware SRM running (on top of vSphere replication)

Veeam Backup and Recovery

Zerto Virtual Replication

Without saying another factor to consider is price for the solution. Generally the tighter the RTO and RPO the solution provides the more expensive it will be. However list pricing isn’t always cut and dry when considering total cost of owner ship added to the cost of potential gains in RTO and RPO. In addition various software vendors pricing models lend them to a specific virtual machine configuration. If you have a virtual environment with fewer larger servers product X maybe more favorable from a cost perspective. If you have a virtual environment with smaller server product Y’s pricing model maybe more favorable.

View the above chart of the quick and dirty of the three technologies we will be diving into over the next few weeks in our series.

Disaster recovery is a challenging project, but thankfully there are more options than ever for businesses to select from. Many of them are technically sound and will accomplish business goals. Many times it comes down to selecting the right architecture and price model for your business.

Originally published here: https://simplecontinuity.com/disaster-recovery-for-vmware

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Luciano Batalha - PeerSpot reviewer
Systems Engineer at EVONICEVONIC
Real User
Top 5Leaderboard
User-friendly software with good technical support services
Pros and Cons
  • "It has a good and effective user interface."
  • "The product's stability could be better."

What is our primary use case?

We use the product to implement discovery for server and database solutions.

What is most valuable?

The software is user-friendly. It has a good and effective user interface.

What needs improvement?

The product's stability could be better.

For how long have I used the solution?

We have been using VMware SRM for eight years.

What do I think about the stability of the solution?

I rate the product's stability an eight out of ten. Sometimes, we need to restart the system as it stops working. It needs improvement.

What do I think about the scalability of the solution?

We have 400 VMware SRM users in our organization. I rate its scalability a ten out of ten.

How are customer service and support?

The technical support services are good.

How was the initial setup?

The initial setup is straightforward. We need to download the application file and deploy it in vCentre Server. Later, we need to register a static manager to create a bridge between two environments. After that, we check if the static environment is configured with the data centers.

What's my experience with pricing, setup cost, and licensing?

The software is expensive. There is a one-time cost involved in purchasing the license.

What other advice do I have?

I recommend VMware SRM to others and rate it a ten out of ten. I advise other users to always install the latest version.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.