Our primary use case for VMware SRM is automatization.
Technology Consultant at a tech vendor with 10,001+ employees
Straightforward deployment but the licensing can be pricy
Pros and Cons
- "My impression is that the initial setup process is relatively straightforward."
- "In my opinion, the integration with Peer Persistent Storage could be improved."
What is our primary use case?
What is most valuable?
The features I have found most valuable are the ability to script test failover and the ability to re-IP.
What needs improvement?
In my opinion, the integration with Peer Persistent Storage could be improved.
For how long have I used the solution?
I have been using this solution for about five years.
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What do I think about the stability of the solution?
I would rate the stability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.
How are customer service and support?
As a vendor, I did not have contact with technical support.
How was the initial setup?
My impression is that the initial setup process is relatively straightforward.
The deployment model of this solution that we are using is on-premises.
What's my experience with pricing, setup cost, and licensing?
If you are buying this solution in an EOA bundle, then the pricing doesn't really matter that much. However, if you're buying a one-off license, the solution is pretty expensive.
I would rate pricing a three, on a scale from one to 10, with one being the worst and 10 being the best.
What other advice do I have?
Overall, I would rate this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Junior Manager (Virtual Infrastructure) at a maritime company with 5,001-10,000 employees
Has a very good replication feature
Pros and Cons
- "The replication is a key feature."
- "The solution is on the expensive side."
What is our primary use case?
We use SRM to replicate our important servers to our VR site. We are customers of VMware and I'm a junior manager.
What is most valuable?
The replication part of SRM is really good. We once had our production site collapse completely and we were able to recover all the data. The restore level of the application is very good.
What needs improvement?
The solution is on the expensive side.
For how long have I used the solution?
I've been using this solution for four years.
What do I think about the stability of the solution?
We've found the solution to be stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
We used the documentation for our initial setup and had some difficulties. The deployment was carried out in-house and took a day or two. We had some help from colleagues in other companies and had a couple of people from our company involved in the deployment.
What's my experience with pricing, setup cost, and licensing?
We initially took out a five-year contract and recently extended it for another 12 months. It's quite an expensive solution.
What other advice do I have?
I think this is a good tool that's easy to manage and worth the cost, so I rate it nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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November 2024
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IT Infrastructure Manager at a insurance company with 10,001+ employees
A stable solution to run application and server functions, but lacking in threat-protection functionality
Pros and Cons
- "We find the back up feature of this solution to be particularly valuable."
- "We would like the patching management function of this product to be improved."
What is our primary use case?
We use this solution to run our applications and our server functions.
What is most valuable?
We find the back up feature of this solution to be particularly valuable.
What needs improvement?
We would like the patching management function of this product to be improved.
For how long have I used the solution?
We have been using this solution for around 10 years.
What do I think about the stability of the solution?
We have found this solution to be very stable so far.
How are customer service and support?
We have found that the technical support team are not always competent enough to help with our issues, and often have to escalate them.
How would you rate customer service and support?
Neutral
How was the initial setup?
We found that the initial setup for this product was quite easy.
What about the implementation team?
We implemented this solution using a third-party team.
What's my experience with pricing, setup cost, and licensing?
The level of licensing required for this solution is dependent on the server instances in use.
What other advice do I have?
I would advise organizations who wish to use this solution, to ensure that their threat protection software is in place and up to date, as there isn't any threat protection embedded in this product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Principal Product Manager at Cisco
Convenient and stable but setup is overly complicated
Pros and Cons
- "VMware SRM's most valuable features are its convenience and its use of stretched clusters."
- "SRM has to be installed on two separate data centers, so both have to be coordinated very well, which becomes complicated when configuring the software for disaster recovery."
What is our primary use case?
I mainly use VMware SRM for automation, creation of VMs, and monitoring.
What is most valuable?
VMware SRM's most valuable features are its convenience and its use of stretched clusters.
What needs improvement?
SRM has to be installed on two separate data centers, so both have to be coordinated very well, which becomes complicated when configuring the software for disaster recovery. It would be much simpler if there was just one centralized, cloud-based place to manage both sites.
For how long have I used the solution?
I've been using VMware SRM for five years.
What do I think about the stability of the solution?
VMware SRM is stable.
What do I think about the scalability of the solution?
VMware SRM is quite scalable.
How was the initial setup?
The initial setup is complex and took almost a week to deploy. I would rate the installation experience as two-and-a-half out of five.
What about the implementation team?
We used an in-house team.
What's my experience with pricing, setup cost, and licensing?
VMware SRM is quite expensive.
What other advice do I have?
If you're able to overcome the initial hump of setting up VMware SRM, it works very well. I'd give VMware SRM a rating of seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Information Technology Specialist at ARC ONE (PVT) LTD
An expensive and complex product that offers scalability and stability to its users
Pros and Cons
- "It is a stable solution...The solution's technical support is excellent."
- "In general, the drawbacks of VMware SRM, where improvements can be made, stem from the fact that it is an expensive and complex product."
What is our primary use case?
In my company, we use VMware SRM for virtual machine replication.
What is most valuable?
The most valuable feature of VMware SRM is RTO, better described as recovery time. In most places, my company uses SRM along with backup software since SRM cannot be used as a backup product as it is just a replication tool.
What needs improvement?
VMware SRM is not a popular product anymore since all the other backup products can provide the same functions as SRM. With Veritas, Arcserve, or Commvault, you can take care of the replication part. VMware SRM is not a popular choice among users anymore since it is a highly costly product while also being complex to configure. When it comes to backup products, you can use RTO and RPO, so there is no need to have a separate solution like SRM. In general, the drawbacks of VMware SRM, where improvements can be made, stem from the fact that it is an expensive and complex product.
For how long have I used the solution?
I have been using VMware SRM for six to seven years. My company has a partnership with VMware.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
At the moment, just one of our company's customers uses the solution since we have replaced the native backup software used in our company. We need to take care of the renewal of SRM since, right now, we only take care of the renewal of vSphere in our company.
How are customer service and support?
The solution's technical support is excellent.
How was the initial setup?
The solution's initial setup was easy, but if you try to integrate it with other storage solutions, then it gets complex and difficult.
The solution is deployed on an on-premises model.
What other advice do I have?
For first-time users, VMware SRM can be a very difficult tool to use, especially considering the product's configuration part. The configuration is very difficult.
With VMware SRM, you have to download the separate appliance and think about Windows to build a separate native appliance while also having knowledge about ESXi, making it a difficult process. When it comes to VMware SRM, the technical things are very difficult to start in the first place.
I rate the overall tool a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Virtualization Consultant at Abu Dhabi Investment Authority
Can create custom steps to make recovery more granular
Pros and Cons
- "In terms of recovery, if you have a test job script, you can put it on top of it. You can create custom steps so that it will be more granular. It will be an easy, one click solution when it comes to the recovery application."
- "It would be good if this solution could integrate configuration management software such as Chef Infra."
What is most valuable?
In terms of recovery, if you have a test job script, you can put it on top of it. You can create custom steps so that it will be more granular. It will be an easy, one click solution when it comes to the recovery application.
What needs improvement?
It would be good if this solution could integrate configuration management software such as Chef Infra.
For how long have I used the solution?
I've been using VMware SRM for more than a year.
What do I think about the stability of the solution?
The stability is always good because we replicate daily. I have never seen any issues because the replication is always 100% successful.
What do I think about the scalability of the solution?
You can add multiple appliances, and it supports enterprise environments.
How are customer service and support?
Technical support is very good.
How was the initial setup?
The initial setup is straightforward.
The deployment takes about three hours.
What other advice do I have?
VMware SRM is the best sustainability solution, I would rate it at nine on a scale from one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at KIAN company
Good replication and integration capabilities with a straightforward setup
Pros and Cons
- "The solution is very flexible."
- "The biggest issue for us is that this product does not have any demo for customers."
What is our primary use case?
We have implemented SRM to replicate around the 800 virtual machines to the data recovery files. Due to the fact that we implemented to data centers as well as the primary and secondary data center, we use SRM to replicate around most of the virtual machines in order to be the secondary site.
How has it helped my organization?
If you can plan and create a recovery plan correctly, it will do and replicate virtual machines and when a disaster occurs, you can easily replicate off the secondary site. If you create a proper primary recovery plan, you have good protection.
What is most valuable?
The most important features that we're using are the replication of VMs as well as the integration with the EMC recovery platform. The replication solutions to replicate the LAN and data storage to the secondary external storage.
The solution is quite stable. We haven't had an issue with the performance.
The solution is very flexible.
What needs improvement?
VMware introduced the two next versions of the solution. They are SRM 6.5 and 6.7. I don't have any experience with these two products. However, if I was to talk about version 6, which we are using, at that time we faced a problem specifically when we create recovery plans. After the creation of the recovery plan, sometimes an issue happened in the GUI, in the Center. I'm not sure if that has since been resolved.
We've faced issues with the licensing. If you don't choose a specific license, you can only cover around five or ten virtual machines.
The biggest issue for us is that this product does not have any demo for customers. They should offer demos so that clients can try it out before they commit to buying a license.
For how long have I used the solution?
At this point, I have been using the solution for about two or three years.
What do I think about the stability of the solution?
The stability of the solution is very good. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
In terms of scalability, you can integrate the POC and you can distribute SRM on three sites. At our project, we use VPLEX architecture to distribute storage between two data centers and therefore we could publish an important file related to SRM virtual machines and the active LANs, which is distributed between two data centers. In terms of scalability and holding of data storage, we can put a doc online whenever we need to.
Our team has around six members for virtual support and maintenance of the VMware infrastructure. In terms of the customers that are related to using the VMware services, there are around 800 people.
How are customer service and technical support?
Due to the sanctions in my country, in Iran, we can not use direct support from VMware and there is not a partner in my country. Therefore, we need to study, we need to design, we need to support everything directly and focus on providing maintenance service to our customers ourselves.
How was the initial setup?
The initial setup is very straightforward. It's not too complex.
Deployments can typically take two months.
In the first month, I dedicate focus on learning and conducting POC sessions. For around two or three weeks, I also spend some time implementing SRM at the site.
What about the implementation team?
I am responsible directly for installations.
I work with a specific team that includes three members. I'm responsible as a team lead and VMware engineer. I have two other team members, one member has a specific focus on its storage concept and another is working on the networking.
What's my experience with pricing, setup cost, and licensing?
We are always looking for solutions that are more affordable. SRM is more expensive than, for example, VirtualBox.
Which other solutions did I evaluate?
I have looked into Zerto. I attended a seminar two years ago. If we ever moved off of this solution, we may switch to that. It is quite affordable and is very hands-on. It may even be easier in terms of deployment. They are very similar solutions overall.
What other advice do I have?
We are using two product versions. We are using product versions 6.0 and 6.5.
We need to use only on-premises deployment models. This due to the fact that there are sanctions in my country. We cannot use the cloud services directly as there is no support.
For customers who are using VMware infrastructure, I recommend using VMware SRM due to the fact that it has the ability to integrate with other products like HP, SRA, or even CSRA. It has good features that integrate well with a storage concept.
Overall, I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operations Engineer at a government with 5,001-10,000 employees
Disaster recovery that works quickly, is stable, and has excellent technical support
Pros and Cons
- "The installation and initial setup are straightforward."
- "VMware's tech support gets a nine-out-of-ten. They are responsive and get you a useful reply."
- "The stability of SRM has been excellent. It gets a nine-out-of-ten."
- "The version we are currently using is not the latest and greatest but it has buggy behavior in some browsers."
What is our primary use case?
VMware SRM is used for our disaster recovery site, which is an on-premises colo (Colocation) facility. The general use case is for disaster recovery for three of our applications those being imaging, payroll, and real estate.
What is most valuable?
I would say SRM's ability to recover my virtual machines in a timely manner and to perform bi-annual testing are the two things it has provided that are really valuable.
What needs improvement?
I would say VMware has room for improvement with this product. I am sure it is probably better in their 7.0 version, but there are still some bugs in the 6.O version that relates to using it with different browsers. I think a lot of what I run into is related to the 6.0 version. I believe a lot of those bugs have been fixed in the UI once you upgrade to 7.0.
For how long have I used the solution?
We have been using the VMware SRM solution for about six years.
What do I think about the stability of the solution?
The stability of SRM has been excellent. I would give it a nine-out-of-ten. It is a pretty solid solution.
What do I think about the scalability of the solution?
I believe it would probably scale just fine. I only protect 25 VMs based on our licensing and I do it that way even though I actually have about 200 virtual servers. I can not really say I have done a lot to test scalability. In the six years that I have been dealing with SRM, I have just been protecting those 25 VMs. I do not have hands-on experience as to how well it would scale out.
How are customer service and technical support?
I have dealt with the technical support at times in the last year. I would give VMware's tech support a nine-out-of-ten. They are responsive and get you a useful reply.
Which solution did I use previously and why did I switch?
Disaster recovery was completely done with physical servers prior to when we started using VMware. When we went to VMware, we started using SRM. So the first time we went with the virtual environment we deployed SRM. We just went straight with SRM just because it is a VMware product. It was already well-integrated and did what we needed it to do.
How was the initial setup?
The installation and initial setup were pretty straightforward. The deployment, overall, was pretty straightforward. There was a little implementation structure we had to factor in related to my storage array. But besides that, it was pretty straightforward and easy enough all the way around.
What's my experience with pricing, setup cost, and licensing?
I pay for SRM per year. It is about $3,000 a year for the 25 pack. The package gives you the ability to protect up to 25 virtual machines.
What other advice do I have?
From what I have seen, a lot of these new hyper-converged systems come with certain components that do a lot of what SRM does. My opinion and advice to people considering SRM would be to look to your hardware vendor or consultant. They may have some replication pieces in there that allow you to possibly not use SRM or go ahead and stay with what you already have. Depending on your situation, different combinations might prove more beneficial either within the architecture or by cost-benefit. There are a lot of options out there now for disc replication and bringing machines up at other locations.
On a scale from one to ten (where one is the worst and ten is the best), I would rate the SRM as about an eight-out-of-ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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