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reviewer1693599 - PeerSpot reviewer
Unified Communications Consultant at a tech services company with 1,001-5,000 employees
Real User
Exceptional customer service, effective backup feature, and simple installation
Pros and Cons
  • "The most valuable features are the backup and disaster recovery services."
  • "VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage."

What is our primary use case?

We use VMware Cloud Disaster Recovery as a disaster recovery service and backup as a service.

What is most valuable?

The most valuable features are the backup and disaster recovery services.

What needs improvement?

VMware Cloud Disaster Recovery could improve by enhancing the network bandwidth from the storage.

In a future release, I would like to see new functionality or current feature enhancements.

For how long have I used the solution?

I have been using VMware Cloud Disaster Recovery for a few years.

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October 2025
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What do I think about the stability of the solution?

I have found VMware Cloud Disaster Recovery to be stable.

What do I think about the scalability of the solution?

The scalability of VMware Cloud Disaster Recovery is very good.

We have customers in the medium to large-scale enterprise companies.

How are customer service and support?

The technical support provided by VMware is one of the best I have used.

Which solution did I use previously and why did I switch?

I have used many similar solutions to VMware Cloud Disaster Recovery, such as Veeam and Citrix.

How was the initial setup?

The installation is normally simple for users to fully implement.

What's my experience with pricing, setup cost, and licensing?

The price of VMware Cloud Disaster Recovery should be lowered in order to compete better in the market.

What other advice do I have?

I rate VMware Cloud Disaster Recovery a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Solutions Architect at a tech services company with 11-50 employees
Real User
Straightforward to set up with good components and good scalability
Pros and Cons
  • "Technical support is very proactive and helpful."
  • "It would be ideal if they added advanced analytics or AI to the solution."

What is our primary use case?

We are not an end-user. We are a solutions provider to companies.

What is most valuable?

All of its components are very competitive compared to other solutions. The application, the DR health check, and the scale-out file system are all great. They tailored a lot of technology in the VCDR, which is good. It's a very good solution overall.

The initial setup is very straightforward. 

The solution is stable. 

Technical support is very proactive and helpful.

The solution has proven to be easily scalable. 

What needs improvement?

They need to have their own cloud, however, unfortunately, since the solution has been acquired by VMware, I doubt that will be happening.

It is impossible to acquire Datrium data nodes, unfortunately.

It would be ideal if they added advanced analytics or AI to the solution.

For how long have I used the solution?

We've been working with the solution since before Datrium was acquired by VMware. 

What do I think about the stability of the solution?

In terms of stability, recently, we encountered an issue, however, it has been addressed immediately by support. It's now resolved. For the most part, the solution is stable. 

What do I think about the scalability of the solution?

The scalability is pretty good. We just have to ask for additional space. Eventually, it will be guaranteed on demand.

There are many users on the solution. It's a big organization.

How are customer service and technical support?

One of the good things about the solution is that it has very proactive support there. They are helpful and responsive and we are pleased with the level of assistance they offer.

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

How was the initial setup?

The solution is very straightforward and easy to set up. The deployment is quick and easy. In our experience, the solution only takes four hours to deploy. 

What about the implementation team?

We're integrators and therefore can implement the solution for our clients. 

Which other solutions did I evaluate?

We looked at other solutions, however, the product is a very good technology. We have seen its many advantages as compared to other solutions. For example, the solution has been HCI disaggregated.

What other advice do I have?

I'm not sure which version of the solution we're using. 

We're an integrator. Our clients use the solution. We are not end-users. 

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
VMware Live Recovery
October 2025
Learn what your peers think about VMware Live Recovery. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,003 professionals have used our research since 2012.
it_user1423530 - PeerSpot reviewer
Director Of Service Delivery at Kinetic IT
Real User
A good solution for those with a VMware footprint
Pros and Cons
  • "This SRM solution can improve your footprint within a data center."
  • "The product functionality is fairly high-quality."
  • "This product is not appropriate for those moving to a broader cloud footprint."
  • "The technical support is not very good and needs to make an effort to improve."

What is our primary use case?

We vetted out that data center a number of years ago. We were told SRM would improve our footprint within the data center and that was attractive to us at the time so we went with it.  

We are using VMware SRM but we are also currently looking into alternatives that could replicate the benefits that SRM currently provides for our on-premises installation. Once we are in the cloud, we are looking at whether or not we need dual availability zones. We also are looking at what functionality we could get from not having to change RPs (Recovery Point) as we do now with SRM.  

What is most valuable?

I would not be able to tell you the features and benefits that are best for the Engineering Teams. That would be more a question for my Engineering Manager and those guys. I am in service delivery and I am familiar with the product but not with hands-on use.  

What needs improvement?

The decision to move to another product is a matter of room for improvement around functionality and requirements that we had with AWS and moving to the cloud. We are not going to be procuring any more licensing for SRM when we make the move to the cloud. We were looking at a cloud-native solution in order to provide the same functionality as the SRM provides but in the cloud. That is just a matter of the changing environment.  

If the functionality of SRM could be replicated in the cloud, that would be the improvement we are looking for in the product.  

For how long have I used the solution?

I have been using SRM (Site Recovery Manager) for probably six years.  

How are customer service and technical support?

I have contacted technical support multiple times. I would not say that I am satisfied. They are not very good and need to make an effort to improve.  

How was the initial setup?

The initial setup and installation were pretty straightforward. It was ten plus years ago so I do not remember the exact details, but I do not remember it being difficult at all.   

What's my experience with pricing, setup cost, and licensing?

The cost of SRM is on par with market rates. So I think the costs for this product are fine.  

What other advice do I have?

I personally will not continue using the VMware SRM solution. That is not a question of what is best. Our position moving forward is that we will not be having a footprint in the VMware space. If someone had the ability to focus on lots of things with using VMware in the cloud then there no issues at all with the product and this is a good solution for that purpose. The product functionality is fairly high-quality. Our decision is more based around the direction that we are taking. We will be cloud-based and we will be using AWS predominantly as our cloud-provider solution.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate this solution overall as an eight-out-of-ten. It would not be closer to a ten because there is still some work that we need to carry out with regular maintenance and then there are the increasing license costs. An eight seems about right.  

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Systems Engineer at a marketing services firm with 1-10 employees
Real User
Good automation with seamless failover saves us time, but it needs better granularity when used with array based replication software.
Pros and Cons
  • "The most valuable feature is the automation, where you press a button and everything fails over seamlessly."
  • "You cannot use VMware SRM in conjunction with storage replication software."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

VMware is being used for disaster recovery to protect two sites.

What is most valuable?

The most valuable feature is the automation, where you press a button and everything fails over seamlessly. It is quite good.

What needs improvement?

When used in conjunction with storage replication software it is not possible to separate and failover an individual VM. When the VMs are sitting on the same storage LUN, the granularity is not sufficient.  Ideally, we should be able to choose one virtual machine and separate it from the rest.

If the price were more competitive then it would be very good.

For how long have I used the solution?

I have been working with VMware SRM for about five years.

What do I think about the stability of the solution?

It is stable for now. I haven't had any issues.

What do I think about the scalability of the solution?

It is scalable, although the downside to scaling is the cost.

How are customer service and technical support?

When I first contacted technical support, I had some issues. However, as time went on, the support has improved and I now think that it is okay.

Which solution did I use previously and why did I switch?

Prior to using VMware SRM, we were doing everything manually. Failover of VMs was done manually from promoting the replicated LUNs to read write and then bringing them up in the DR VMware environment.  It was a lot of manual work when dealing with hundreds of VMs.

How was the initial setup?

The initial setup is all right and we have had no issues with it.

What's my experience with pricing, setup cost, and licensing?

The cost of SRM is a little bit high, especially for smaller companies.

Which other solutions did I evaluate?

Yes Veeam and RecoverPoint for VM

What other advice do I have?

In summary, this is a mature product that works very well. It is easy to set up. I like the fact that it has a bubble test feature that allows you to test your configurations without actually failing over. However SRM is very pricy.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Consultant-Instructor at Flexdata
Consultant
User-friendly, simple to use, and it can be used with storage arrays from any vendor
Pros and Cons
  • "The most valuable feature is the simplicity of operations."
  • "The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference."

What is our primary use case?

We are a system integrator in Morocco and this is one of the products that we implement for our clients. Our customers use VMware SRM to replicate sites for the purpose of disaster recovery. SRM is a recovery manager and we combine it with NetApp to provide recovery solutions.

What is most valuable?

The most valuable feature is the simplicity of operations. You have two main buttons, where one is red and one is green. The red button is used for real disaster recovery and the green button is used if you want to simulate it.

The interface is user-friendly.

The storage replication adapter (SRA) is quite good because it allows SRM to work with storage arrays from any vendor.

What needs improvement?

I would like to see a detailed history of the events for each site because I have found difficulty with that. The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference.

For how long have I used the solution?

I have been dealing with VMware SRM since 2009.

What do I think about the stability of the solution?

The recovery point (RPO) is set to 24 hours, which means that this is being used daily. Our backup happens at 8:00 pm every night.

What do I think about the scalability of the solution?

VMware SRM is scalable.

Most of our clients are in Morocco, and 80% of them are bigger companies with a lot of users.

How are customer service and technical support?

Technical support from VMware is good and I would rate them an eight out of ten.

How was the initial setup?

The initial setup is definitely simple.

The last project that I worked on took two weeks to deploy. This included installing NetApp, vCenter, ESXi, and the initial application.

What about the implementation team?

We have an in-house team that includes me and two other people. We also do maintenance for some of our clients.

What other advice do I have?

In the past, with version 6.0, there were two versions of SRM. There was a version for Windows as well as an appliance. However, all of our customers are now moving to the appliance.

I recommend using this product because it integrates well with replication technology from any vendor using the SRA.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Consultant at Ashtech Infotech (India) Pvt.Ltd.
Real User
Good reporting and disaster recovery testing capability
Pros and Cons
  • "The most valuable feature is disaster recovery testing."
  • "The configuration process could be improved."

What is our primary use case?

We use this product primarily for our DR drills, which you can do quietly during office hours. Sometimes we use it for site migrations or planned outages.

What is most valuable?

The most valuable feature is disaster recovery testing.

The reports are very good.

What needs improvement?

The configuration process could be improved.

For how long have I used the solution?

I have been using VMware SRM for about five years.

What do I think about the stability of the solution?

This is the most stable solution that I have seen. It is used on a daily basis, although we are only monitoring it intermittently. It monitors our critical workloads in the background.

What do I think about the scalability of the solution?

It is easy to scale VMware SRM.

How are customer service and technical support?

We have been in touch with technical support once or twice and we are happy with them.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

The initial setup is simple and it takes approximately four hours to deploy.

There is not much in terms of maintenance and we do not have that role assigned to anybody.

What about the implementation team?

We had an integrator assist us with the implementation.

Which other solutions did I evaluate?

We went straight to this product without evaluating other options.

What other advice do I have?

This is a product that I would recommend for people with a VMware stack.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1261665 - PeerSpot reviewer
VMware Software Engineer at a insurance company with 10,001+ employees
Real User
Reliable, easy to use, and the interface is simple
Pros and Cons
  • "It's easy to use and the interface is quite simple."
  • "Cost is definitely an area where the product could be improved."

What is our primary use case?

Our primary use case is for the end-users. I work as a VMware software engineer and we have about 50 people using the solution. 

What is most valuable?

Some of its valuable features are that it's easy to use and the interface is quite simple as well. It's really a reliable and a good product.

What needs improvement?

Cost is definitely an area where the product could be improved, I'd definitely say it should have cheaper pricing.

Definitely the product could be faster and of course in IT everything is about pricing. 

For how long have I used the solution?

We've been using the product for the past year. 

What do I think about the stability of the solution?

VMware SRM is very reliable and stable. 

What do I think about the scalability of the solution?

The product is very scalable. 

How are customer service and technical support?

I'm satisfied with the technical support we've received.

How was the initial setup?

The setup is relatively complex because of how we use it so the setup can take some time.

What's my experience with pricing, setup cost, and licensing?

We pay an annual licensing fee for the product. 

What other advice do I have?

I would recommend the product to anyone requiring a disaster recovery process. 

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SoheylNorozi - PeerSpot reviewer
IT Consultant at a tech services company with 51-200 employees
Real User
Good integration and community support to help with mission-critical projects and services
Pros and Cons
  • "The most valuable feature is the integration with our Nutanix environment."
  • "You need a lot of knowledge to work with the interface because it is not really easy to use, and it would be great if the dashboard were simplified."

What is our primary use case?

This disaster recovery solution helps our clients with their mission-critical projects. They are able to maintain business continuity and increase the reliability of their services.

What is most valuable?

The most valuable feature is the integration with our Nutanix environment. If it didn't have this ability then we may not be using it.

What needs improvement?

There are sometimes performance issues when working with outside links, and it would be better if this were improved.

You need a lot of knowledge to work with the interface because it is not really easy to use, and it would be great if the dashboard were simplified.

For how long have I used the solution?

I have been using VMware SRM for approximately two years.

What do I think about the stability of the solution?

I think that this product is very stable.

What do I think about the scalability of the solution?

I have no issues in mind with respect to scalability or flexibility.

How are customer service and technical support?

I have not been in contact with technical support. Usually, I get help from the community. The forums and websites are great for getting help.

Which solution did I use previously and why did I switch?

I don't think that there is another product that serves the purpose that this VMware SRM does. Integration is very important to me, to have the whole environment integrated together in one place. Because of this, I went straight to VMware.

How was the initial setup?

The complexity of the setup depends on the scenario, but some experience is needed for deployment and installation.

What about the implementation team?

Using a consultant to assist with the deployment is common and this is what I recommend to my clients.

Which other solutions did I evaluate?

I did not evaluate other solutions.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free VMware Live Recovery Report and get advice and tips from experienced pros sharing their opinions.