VMware VeloCloud SD-WAN Reviews

We use VMware to install some servers and virtual appliances.

It can be deployed on cloud and on-premises.

We have a team of five engineers.

Only one of our customers uses this solution. They're a medium-size enterprise.

It can be used for load balancing and load sharing. It's easy to use and customizable.

The dashboards could be improved.

I have used this solution for one year.

I would rate the stability as 10 out of 10.

It's scalable. I would rate the scalability as eight out of ten.

I would rate technical support as eight out of ten. I haven't faced any challenges.

Deployment took two hours.

I would rate this solution as eight out of ten. I would recommend it.

We use the solution as an SD-WAN; we provide one connectivity with MPLS service on remote premises or virtually. By that, I mean anywhere on the planet. We have something like 190 or 200 sites being rolled out on all continents, with stuff in Japan and soon to come in Korea and China. We have a site in the USA, Norway, Sweden, Italy, France, and the UK.

It's part of a SaaS (software as a service) solution.

We are using VMware only on some of our setups. For most of it, we are using custom development. We are using the VMware solution only when we have no other choices, either due to the fact that the customer doesn't want us to come with a custom solution and prefer an off-the-shelf standard that is a fully supported solution by a third party. We prefer to come up with our own custom SD-WAN solution whenever we can.

The solution is a good off-the-shelf choice with full support.

It's stable and reliable.

The solution can scale. 

We found the initial setup to be pretty straightforward.

The solution is pricey. It could be cheaper.

Support could be more helpful or responsive.

We've been using the solution for three or four years. 

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.

It is a scalable solution. That said, as you expand, your costs rise. 

Most of the time, the tech support is not active enough. What we typically have is our own level two and level three skill sets on board, and we manage to fix the solution ourselves.

Relying on third-party support is really for when we have no other choice. Most of the time, they are not proactive enough or don't know enough about what we're doing, so we try to get away as much as possible from this type of support. 

We are not a traditional end user or customer. We are an integrator or service operator. As such, when we have an issue, basically, we are already the last line of support for our customers. That's why we're also mixing different technologies. If we're having trouble with one technology on one side, we can easily swap and basically migrate to another technology to sort out the situation.

We also use homemade solutions.

The solution offers a very easy setup. It's not overly complex. 

It took some time for the initial site due to the ramp-up of the skills and understanding of exactly what to do and what not to do. Right now, the site takes between 15 and 30 minutes to deploy.

We are an integrator on a hosting company, so basically, we can handle the initial setup process.

The solution can get expensive as you grow. 

We have about 200 clients using the solution. 

The licensing costs are part of a subscription from us. In other words, we are the owner of the license, so we are providing a service. It's up to us to deliver a service that is working. The benefit of the solution is that we can pick up anything that can work and meet the requirements. The customer doesn't really have much to say, except for some customers that are really picky and really have very special business requirements or because they are very large. 

We've evaluated Juniper as well. 

We gave up looking at this solution either due to the fact that the scope of features was not matching the requirements or the pricing model was not matching what we could do as a SaaS service operator.

We use both on-premises and cloud deployments.

I'm not sure which exact version we're using.

We're a service provider.

This is one of many SD-WAN technologies I'd recommend to clients. 

I'd rate the solution seven out of ten.

VMware SD-WAN can be deployed on the cloud and on-premise. We use Microsoft and AWS as our cloud services.

The most valuable feature of VMware SD-WAN is the virtualization platform. You can use the software on any hardware. Additionally, the solution is easy to use.

VMware SD-WAN can improve on the security features.

In a future release, VMware SD-WAN could improve by adding a VPN without IPsec.

I have been using VMware SD-WAN for approximately three years.

VMware SD-WAN is a stable solution.

The scalability of VMware SD-WAN is good.

We have under 100 people using the solution in my organization.

We have vendor support from VMware SD-WAN and the service they provide is of a medium level.

Neutral

The initial setup of VMware SD-WAN is straightforward. The time it took to implement took weeks. We tried to implement the solution slowly and securely over time.

We did the implementation of VMware SD-WAN in-house.

We have approximately 10 to 15 people that maintain and support the solution.

The return on investment has not been achieved. It is taking longer than anticipated.

The solution's price combines the license and the bandwidth you used.

I rate the cost of VMware SD-WAN a four out of five.

My advice to others is that not every SD-WAN solution fits every customer or requirement. If the requirements work with the solution, I would recommend using VMware SD-WAN. It's a good solution.

I rate VMware SD-WAN an eight out of ten.

We are installing edge to support the service providers' enterprise customers. There's a standard hardware edge.

I like that I can combine some different internet connections and resources. For example, MPLS VPN, internet, and 4G. You can combine it all together. Before, we could only use an MPLS VPN only.

The initial setup is very easy.

It is stable. The solution is reliable. 

It's scalable. 

Technical support has been very helpful. 

The product has a very good user dashboard that is simple to navigate.

I'd like them to improve their mobile parts. I want them to get faster in this field.

The cost is a little bit high. We'd like it if it was less expensive. 

We'd like to see more security added to the solution. It would be good if it had firewall functionality.

I've been using the solution for one year. 

This is a stable product. the performance is good and it is reliable. There aren't any bugs or glitches that I have seen and it does not crash or freeze. 

The solution scales well. It's simple to expand. 

Technical support has a lot of expertise. They are knowledgeable and responsive. 

Positive

We found the setup to be straightforward and simple. It is not overly complex. 

I'd rate the ease of setup a five out of five.

It's competitive, yet it's a little bit more expensive than other brands.

We pay about $500 USD, or 700,000 Korean won.

I'd rate it a two or three out of five in terms of affordability.

Compared to Fortinet or Cisco, VMware is quite easy to set up, and the management dashboard is intuitive. 

We are a reseller and distributor. 

I would give the solution a rating of eight out of ten.

The use case is mainly just communication between the branch offices or the branches. That's pretty much it, the communication between the branches.

Also, currently, we're doing what we call a PCI segmentation as well. 

It's stable most of the time. It's reliable I would say. We have rarely or never disconnected unless there's a power issue or power outage. Even then, we have a disconnection from one of the branches. Beyond that we don't have a lot of issues. It's very minimum disruption. That's what I like about it.

It's very easy to work with the solution. We understand it well. Customer service is very good. 

When we upgrade to one of the edges, it goes very smoothly. 

We're trying to integrate it with our Prisma Access architecture in the future. We would just like to see it smoothly deployed. We are going now back and forth between our Palo Alto reps and VeloCloud or VMware SD-WAN reps to find a solution to integrate both into one solution. I'm not sure if this is on Palo Alto's or Prisma's or VMware's side.  Other than that, all the features and everything look great.

The only thing that I'm having issues with is on one of the sites, I can't see the location on the map. That's the only thing that can be fixed.

I've used the solution for the last eight months only. I've been with the company only that long, however, they had this for probably a couple of years, I would say.

It's stable. We've had it for a period of time now and it's very reliable. All of them have issues and most of the time, they're not even related to the solution itself. The solution really does run well.

It's very scalable. One of the edges we have supports 2,000 tunnels and their edge is very scalable. It depends on the model you use. On even some of these small sites, we rely on them for Wi-Fi in our small sites it's been great overall.

We likely have 1,000 users on the solution. 

We have plans to increase usage since we're looking to migrate from a physical data center to Prisma Access on the cloud. Then we have to involve something called the VeloCloud Gateway, which is VMware.

They are our cloud gateways, so those have to be involved in our new architecture or design. We're increasing everything and the only thing that would be decreasing would be where we're closing some offices and that's just the nature of business itself. However, we're still opening others in other states.

Customer service is great. They've been very responsive. One time we had to replace one or two of the edges in one of our main offices in the Houston, Texas area and they send a technician and everything went smoothly on that end.

The technical support is knowledgeable. Customer support is a partner with VMware, so when we ask for support or technical support, and it's always there and they're always helpful.

Positive

I wasn't part of that actual step.

You do not need much maintenance. The last time when I did one site it was only me and then probably a couple of people from our end.

We likely had assistance from the reseller. That's who we deal with when we have any issues with our VMware SD-WAN.

I don't have any insights into any ROI. 

I'm not aware of the licensing aspect of the solution. It might be somewhere in the middle of the market. It's likely not the least expensive not the most. 

Support may be an extra add-on cost as well. 

We are using the VeloCloud version or model.

On each site, on each branch, we have edges of either one or two for redundancies and that's how they communicate. There's an overlay and that's how they communicate between branches so we have on-prem edges, yes. We have one on AW as well, however, the most we use for now is between branches in Texas.

I would recommend people use this product. We've been using it and we don't have any issues. Honestly, we don't want to get away from this solution at all. I recommend using the solution as it's very reliable, convenient, and easy when you communicate with it. Supporting it and then looking into issues and trying to implement rules and best policies is pretty straightforward. Even if not, we always work with their reseller and they always help us.

I'd rate the solution a nine out of ten.

We use this solution to increase our network bandwidth between sites in our company. For example, there are two internet lines and one NPOS network in Taipei and one SD-WAN solution in Poland. The VCE connects these lines and networks to our LAN switch which increases our bandwidth.

If one circuit crashes, we are able to switch to a second circuit without any disruption in connection. 

In the future, we would like to have more capacity using this solution as there are limitations on the VCE. For example, only 50 tunnels can be supported currently but we would like to have 200 tunnels using the VeloCloud VCE device.

The security function on the VCE could be improved as we need to purchase another device to protect our setup. 

This is a stable solution. 

This is a scalable solution. 

We previously used the FortiGate SD-WAN solution. When using this solution, we experienced application disconnection if the network failed. This does not happen with VeloCloud. 

A vendor assisted us with the setup of this solution. 

I would rate this solution an eight out of ten. 

We use VMware SD-WAN on the cloud and we use our own cloud.

The solution is used by our customers for putting their IT infrastructure in the Cloud and bridge to connect for retail. We have a very big string of customers moving their workplaces into the Cloud. This calls for a new topology and this is where VMware SD-WAN is the best fit.

There is one feature that would set VMware SD-WAN apart from others solutions, and that is what I call inter-cloud connectivity. All the solutions regarding VMware are good because for example, If I go from my workplace to a retail office and I want to use my applications in the Cloud, that is possible. Perhaps we have customers who have their IT partial environments hosted in different cloud locations, such as Amazon and Azure, and the interconnection between the clouds, this is not possible. If it was possible it would be a market game-changer. Having the SD-WAN solution that is good at optimizing and facilitating traffic between different cloud providers would be great.

I have been using VMware SD-WAN for more than one year.

The stability of VMware SD-WAN is very good.

VMware SD-WAN is scalable.

The initial setup is very simple.

The licensing model of VMware SD-WAN could be improved, it is not always that competitive. The biggest concern is to be competitive against other solutions. However, the way that the licensing model is designed is not corresponding to the real use cases of my customers.

My advice to others would be to trust the solution and buy it.

I rate VMware SD-WAN an eight out of ten

VMware SD-WAN is a layer 7 firewall.

We're doing POCs and getting a lot of good feedback from customers about VMware. They see how simple it is to deploy and how it reduces the number of employees needed on the network team. 

I like VMware SD-WAN's automation and zero-touch provisioning. Its main advantage is simplicity. Anyone can use this gateway.

Security is a challenge. I would like to see VMware add things like IPS, IDS, and web filtering. These features are the future of security, and most competing firewalls have them. We already have layer 7, but that is not enough for a headquarters. Maybe it's okay for a branch office.

We have been a VMware partner for three years.

VMware SD-WAN is highly stable. We haven't had any complaints about lost connections or the need to restart devices. 

VMware's scalability is good so far. We have 100 devices. 

We opened many tickets with VMware support in the last month. It's good, and they usually respond in under 24 hours. I rate VMware support five out of five.

Setting up VMware SD-WAN is simple and smooth. I would rate it four out of five for ease of deployment. 

I rate VMware SD-WAN eight out of 10. If you are looking for automation and want to free up your IT to focus on other things, I recommend VMware SD-WAN.