We primarily use VeloCloud for SD-WAN.
Executive Officer 1B at Commercial Bank of Ceylon PLC
Good load balancing features and it scales well
Pros and Cons
- "The most valuable feature is load balancing."
- "The cost of VeloCloud could be lowered."
What is our primary use case?
What is most valuable?
The most valuable feature is load balancing.
What needs improvement?
The cost of VeloCloud could be lowered.
For how long have I used the solution?
I have been working with VeloCloud for about two years.
Buyer's Guide
VMware VeloCloud SD-WAN
January 2025
Learn what your peers think about VMware VeloCloud SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
We have had no issues in terms of stability.
What do I think about the scalability of the solution?
We are satisfied with the scalability. We have approximately 100 branches and we plan to increase usage in the future.
How are customer service and support?
There are few vendors who offer support in our country. However, if we need support then we can get it directly from VMware.
Which solution did I use previously and why did I switch?
I have also worked with Citrix SD-WAN and they are both good products.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
At this time, I feel that just about everything is there in the product and it supports the requirements. My only complaint is about the pricing. Citrix is another good product but I recommend VeloCloud.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager
Top solution with good ISP support
Pros and Cons
- "I love the solution because of its many features like cluster and cloud VPN."
- "The solution needs improvement on security features and should include two firewalls. Cloud VPN can’t support any link. The solution needs to also improve the availability of centralized internal management. It needs to have debug detection and Deep Packet Detection features as well. The documentation for VMware is also hard to find."
What is our primary use case?
The solution offers ISP support for customers.
What is most valuable?
I love the solution because of its many features like cluster and cloud VPN.
What needs improvement?
The solution needs improvement for the security features and should include two firewalls. Cloud VPN can’t support any link. The solution needs to also improve the availability of centralized internal management.
It needs to have debug detection and Deep Packet Detection features as well.
The documentation for VMware is also hard to find.
For how long have I used the solution?
I have been working with the solution for three months.
What do I think about the stability of the solution?
I am using the solution in a virtual machine and cannot comment on its stability. However, I think that the solution is stable because, in Libya, ISP uses this technology and many customers use it.
What do I think about the scalability of the solution?
The solution is scalable and very important for quality view.
How was the initial setup?
I worked with the solution in virtual Azure and it is complex. However, I think in the real scenario, the deployment should be more flexible.
Which other solutions did I evaluate?
I have evaluated Cisco SD-WAN and Fortinet SD-WAN. There is a need for more features in these solutions.
What other advice do I have?
I would rate the solution a seven out of ten. The product is intuitive and easy to use. The solution is suitable for both medium companies and enterprise ones. I would recommend it for customers who have many branches.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
VMware VeloCloud SD-WAN
January 2025
Learn what your peers think about VMware VeloCloud SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Senior Technical Consultant at a tech services company with 201-500 employees
Helpful support, good reliability, and offers a user-friendly dashboard
Pros and Cons
- "It's scalable."
- "The cost is a little bit high."
What is our primary use case?
We are installing edge to support the service providers' enterprise customers. There's a standard hardware edge.
What is most valuable?
I like that I can combine some different internet connections and resources. For example, MPLS VPN, internet, and 4G. You can combine it all together. Before, we could only use an MPLS VPN only.
The initial setup is very easy.
It is stable. The solution is reliable.
It's scalable.
Technical support has been very helpful.
The product has a very good user dashboard that is simple to navigate.
What needs improvement?
I'd like them to improve their mobile parts. I want them to get faster in this field.
The cost is a little bit high. We'd like it if it was less expensive.
We'd like to see more security added to the solution. It would be good if it had firewall functionality.
For how long have I used the solution?
I've been using the solution for one year.
What do I think about the stability of the solution?
This is a stable product. the performance is good and it is reliable. There aren't any bugs or glitches that I have seen and it does not crash or freeze.
What do I think about the scalability of the solution?
The solution scales well. It's simple to expand.
How are customer service and support?
Technical support has a lot of expertise. They are knowledgeable and responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
We found the setup to be straightforward and simple. It is not overly complex.
I'd rate the ease of setup a five out of five.
What's my experience with pricing, setup cost, and licensing?
It's competitive, yet it's a little bit more expensive than other brands.
We pay about $500 USD, or 700,000 Korean won.
I'd rate it a two or three out of five in terms of affordability.
Which other solutions did I evaluate?
Compared to Fortinet or Cisco, VMware is quite easy to set up, and the management dashboard is intuitive.
What other advice do I have?
We are a reseller and distributor.
I would give the solution a rating of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor / Reseller
Founder at SDWAN Clan
Zero-Touch provisioning, stable, and easy to set up
Pros and Cons
- "Anyone can migrate over to VeloCloud, it's that simple, just plug in the necessary cables and it's done."
- "It needs better security."
What is our primary use case?
The primary use cases of this solution are global WAN refreshment, Campus-to-Campus connectivity, and because my client is a global customer, they want zero-touch provisioning.
What is most valuable?
It's true, zero-touch provisioning. Anyone can migrate over to VeloCloud, it's that simple, just plug in the necessary cables and it's done.
What needs improvement?
Security needs improvement.
Also, it needs better scalability. There are certain products that if you need to create extra, the company expands and they will bring on extra branch-to-branch connectivity. There is a point where you will have to move to new hardware. We would need a larger scope for scalability.
I don't want to deploy a number of VeloClouds, and then in one year after business acquisitions, they need scalability. The only way to do that would be to remove the hardware and replace it with the new hardware.
For how long have I used the solution?
I have been using VeloCloud, on and off for 18 months.
We are using the latest version, but not in a deep dive method.
What do I think about the stability of the solution?
It's stable, definitely.
What do I think about the scalability of the solution?
It's a scalable solution. We have approximately 700 sites at the moment, and it's growing more as we adopt Microsoft Azure for this particular customer. So, we will need to spin up virtual instances of VeloCloud in Azure Regions.
The whole company is going through a restructuring where they're going to segregate portions of the business. They'll have their own VeloCloud SD-WAN overlay instance, integrating into the Cloud.
How are customer service and technical support?
We have not contacted technical support. We have someone in our company that addresses anything obscure. He has a fair bit of experience that began prior to our engagement.
How was the initial setup?
The initial setup is simple. SD-WAN is the simplest, and anyone can do it.
To deploy VeloCloud itself takes approximately one hour.
In IT, things don't always go to plan, but for the most part, it's an hour.
What about the implementation team?
I used a consultant to help with deployment.
For the maintenance of each region, there will be a network SME to make sure that everything goes smoothly.
What other advice do I have?
I will continue to use this solution, we have another customer that wants to use SD-WAN, but they are better suited for Cisco Meraki, so we are just doing a proof of concept with them.
I would definitely recommend this solution to others. 100%. That said, it needs better security. There is always room to improve.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner at a comms service provider with 11-50 employees
Straightforward to set up and the support is good, but service providers should be enabled to have global visibility
Pros and Cons
- "In my experience, the setup process has been fairly straightforward."
- "Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility."
What is our primary use case?
My company works with a wide range of SD-WAN services to bring such solutions to clients.
The use cases depend, as they vary from client to client. One of them is application prioritization, and cost always comes into play when replacing a traditional MPLS network.
What needs improvement?
Some of the service providers that use VeloCloud as their SD-WAN should be enabled to have better global visibility.
For how long have I used the solution?
We have been working with VMware SD-WAN over the past 12 months.
How are customer service and technical support?
I have been in contact with technical support and they have been good.
Which solution did I use previously and why did I switch?
Some of the products that we work with or have experience with are Cisco SD-WAN, Silver Peak, and VMware's VeloCloud.
How was the initial setup?
In my experience, the setup process has been fairly straightforward.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at Jedi Global Teknologi
Easy to use and the Dynamic Multipath Optimization is useful
Pros and Cons
- "The most valuable feature is the Dynamic Multipath Optimization (DMPO), which allows the customer to maintain and monitor their link quality in real-time."
- "VeloCloud needs improvement in terms of its security features."
What is our primary use case?
We are a solution provider and this is one of the products that we implement for our customers. Our customers use VeloCloud to create their own SD-WAN.
What is most valuable?
The most valuable feature is the Dynamic Multipath Optimization (DMPO), which allows the customer to maintain and monitor their link quality in real-time. It will tell them whether the performance is good, bad, or degrading.
This solution is quite easy to use.
They have their own gateway offering where they have sensors in front of the applications like Office 365 and G Cloud. It is a unique advantage compared to other SD-WAN vendors.
What needs improvement?
VeloCloud needs improvement in terms of its security features. It needs to work with third-party vendors such as Fortinet, Check Point, or Palo Alto because at an increasing rate, and because of new rules for compliance, organizations require security features that are not offered by VeloCloud.
For how long have I used the solution?
We have been using VeloCloud for one and a half years.
What do I think about the stability of the solution?
With respect to stability, we have had some issues in the past that are related to the performance of the equipment. I would rate the stability an eight out of ten because there are some features that are currently unstable, like the link select and the path selection between the gateway and the devices. The result is a loss in performance.
How are customer service and technical support?
We have been in contact with technical support and I would rate them a seven or eight out of ten. Their response time is typically fast but in terms of resolution, sometimes it takes a long time for us to get the patch for the system.
Which solution did I use previously and why did I switch?
We also work with Forcepoint SD-WAN and we have tried other solutions as well. Some of these include Riverbed and Fortinet.
One of the big differences between VeloCloud and the other vendors is the speed and ease of deployment. VeloCloud is fast and quite easy to deploy. The second difference is that they have their own VeloCloud gateway.
How was the initial setup?
The initial setup is straightforward. In my experience, VeloCloud is one of the easiest SD-WAN vendors when it comes to initial setup and deployment.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is higher than that of other SD-WAN vendors.
What other advice do I have?
We have been using multiple versions of this solution. We have been using the software as well as different Edge devices including the Edge 510 series and the Edge 520 series. The 510 series is the most common one.
Most of the deployments are cloud-based. Our customers prefer the cloud from a business point of view because it is less expensive. To deploy on-premise, the cost of using VeloCloud is quite high and it becomes an obstacle for some customers.
My advice for anybody who is considering this solution is to first think about their SD-WAN needs. VeloCloud is a very good product as long as you don't have any concerns about security. If the main concern is about the link performance and bridge connectivity then it is a very good product.
Overall, it is a good product that is friendly, integrates well, and has good performance. It is only lacking in the security perspective.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Regional Technical Manager at Nestingtech
Good performance and allows our customers to better manage their environment
Pros and Cons
- "The most valuable feature for one of our customers is the ability to stage cloud workloads from the local network."
- "Technical support is in need of improvement."
What is our primary use case?
We are a reseller and this is one of the solutions that we provide to our customers.
The use case is dependent on the customer and their requirements, but the primary use is as an SD-WAN. It helps our customers streamline their configuration, it improves link recovery, and helps them better manage their environment.
What is most valuable?
The most valuable feature for one of our customers is the ability to stage cloud workloads from the local network.
What needs improvement?
This solution needs a local gateway for the cloud in every country. The gateway is used to set up cloud access and one of my clients had a bad experience with the local partner that was trying to set one up.
Technical support is in need of improvement.
For how long have I used the solution?
We have been using VeloCloud for two years.
What do I think about the stability of the solution?
With respect to stability, every vendor deploys this solution in their own way. There is always a concern about performance and stability.
What do I think about the scalability of the solution?
It is difficult to judge scalability with a small number of deployments. I would need to try it with 100 branches to test scalability.
How are customer service and technical support?
Technical support for VeloCloud needs to be improved. Customers compensate for the lack of support by using the portal. I would rate the support a seven out of ten.
How was the initial setup?
The initial setup is very easy, which is a plus for this solution.
The majority of time is spent in the planning stage. Once you are ready to deploy, it should not take more than 30 minutes.
Which other solutions did I evaluate?
VeloCloud performs as well as the Cisco SD-WAN but it is cheaper in price.
What other advice do I have?
I recommend using this solution. It is a good product and if the support were improved then it would be even better.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Manager, Technical Solutions at a comms service provider with 501-1,000 employees
Has an optimization feature that ensures the quality of the services running on the overlay
Pros and Cons
- "Has an optimization feature that acts to ensure the quality of the services running on the overlay to be most valuable."
- "The firewall can be more advanced."
What is most valuable?
I have found the optimization feature that acts to ensure the quality of the services running on the overlay to be most valuable.
VMware SD-WAN is a more complete product because of the SD-WAN feature.
What needs improvement?
The firewall can be more advanced.
The 4G connection doesn't come by default, and it would be good to have that in the next release.
The flexibility of use for customers could be improved as well. It would be good to also improve the reseller transfer of the box from one customer to another customer.
The cost could be lower too.
For how long have I used the solution?
I have been using VMware SD-WAN for about 2 to 3 years.
How are customer service and technical support?
The technical support is okay for Singapore. VMware has had quite good results this year.
How was the initial setup?
To register with the orchestrator takes some effort sometimes. Our engineer did try a few times, and it's not exactly zero-touch. You still need to have all the information.
What's my experience with pricing, setup cost, and licensing?
The cost of VMware SD-WAN is high, but I think you can still get better pricing if your volume is high.
What other advice do I have?
If you are purely looking at it from a connectivity point of view and not so much from the point of security, then you can go for VMware. However, if you also want security features and you have a tight budget, then you probably need to choose Fortinet because Fortinet itself is a firewall. For VMware, you have to either get the NFV model that supports a third party firewall (it's a virtual appliance) or subscribe to additional services from cloud-based firewall vendors. So, you will have additional costs.
Although Fortinet is lower cost-wise than VMware, in terms of the SD-WAN feature, I think VMware is more complete. Fortinet is still lagging on the orchestrator function. So, I would rate VMware SD-WAN at eight on a scale from one to ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Buyer's Guide
Download our free VMware VeloCloud SD-WAN Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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