The ability to integrate systems outside of the IT backlog.
Sports Broadcaster at a media company with 51-200 employees
Integrates systems outside of the IT Backlog
What is most valuable?
How has it helped my organization?
Allowed us to work around a product limitation in our CRM to send emails from our Marketing Automation platform.
What needs improvement?
- Better team collaboration.
- More flexibility allowing other users to modify specific recipes.
For how long have I used the solution?
One year.
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What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
There are some issues with sending and receiving HTTP requests.
What do I think about the scalability of the solution?
None.
How are customer service and support?
Customer Service:
I would give it an A+.
Technical Support:I would give it an A+. Whenever I have an issue, their team is always quick with a resolution.
Which solution did I use previously and why did I switch?
Used Zapier, but switched because Workato's connector library and control switching is more robust.
How was the initial setup?
Very simple to set up. Just put in your credentials and Workato does the rest.
What about the implementation team?
In-house.
What was our ROI?
Incalculable.
What's my experience with pricing, setup cost, and licensing?
Start small with a use case or two, then scale.
Which other solutions did I evaluate?
Zapier and Cloudpipes.
What other advice do I have?
A 10 out of 10. I would recommend it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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