It is used for customer onboarding and HR self-service. We are using it in finance as well.
We are using its latest version. It is a cloud-native product. It is on a public cloud. We use their service. They're an iPaaS provider.
It is used for customer onboarding and HR self-service. We are using it in finance as well.
We are using its latest version. It is a cloud-native product. It is on a public cloud. We use their service. They're an iPaaS provider.
Before this, we would've to build a lot of manual requests into our Workday HR application. It was a bit complicated, but now, we build the automations through Workato. The previous process for requesting holidays with Workday was very clunky. The current process with Workato is easier. The approval process for approving holiday requests from employees is also much easier. It is faster, it is more efficient, and it takes less developer time to build the automations as well. Given that we don't have that many developers anymore, it is much better and much easier to use.
It is very easy to use. It takes complex workloads away, and it provides very smooth integration. It has got a lot of out-of-the-box connectors. It has got a lot of out-of-the-box APIs, which makes it really easy to integrate with applications for different use cases, whether it is in finance, HR, or customer operations. It is by far our favorite integration product.
Like every product, it constantly needs to be updated because the industry and applications keep changing, but we are very impressed. I can't really see many areas of improvement because Workato is bringing out new enhancements to the product every couple of months. We don't have any complaints. The only minor drawback would be if there was a UI at the front of it, for apps and for a portal as well, it would make it really easy. It would be really useful if there were more apps capabilities.
I have been using this solution for about 18 months.
It is very stable. The product has been around for a few years. It is going to do very well. It seems to be stable. It is built on AWS, and that's a platform we use as well.
It is very scalable because of being a cloud service.
Their customer support is very good. They also have a customer success team that has helped us out quite a bit.
We used to use on-premise products from TIBCO and Oracle, and they were very cumbersome and very difficult to use, but Workato is much easier.
We bought the core platform. It was very straightforward to set it up because their customer success person helped our team get it off the ground. It only took about a week to get the product up and running.
We did some of the training ourselves because we had free training course providers. So, we trained up some of our own people.
I'd highly recommend it to any enterprise customer. The product is very good. I'd rate it a nine out of ten.
I use Workato to build up some use cases, integration, and for automation features.
The platform has a user-friendly interface. It doesn't require any core technical knowledge. It is for business people. Whoever knows business requirements and functions can quickly build and leverage the platform. It is easier to use than other technical open-source technologies.
The platform's stability and support can be improved. It could have a lot of data transformation features. Additionally, they should include custom code languages like Java and Python. There should be more features to accommodate complex integrations and automation. Currently, it only has simple data mapping functionality, which needs to be improved for the use cases.
I have been using Workato for around six months for a small project.
From the deployment point of view, our customers encounter platform downtime where it does not serve the actual request on the systems. We have to perform some restarts and redeployments to bring it up. We also contacted the support team to log a complaint on this common issue. They are still improving.
We have medium and enterprise business customers for Workato.
The customer support is good. They have real-time chat facilities to go and talk to a tech support person. You can raise a case and follow up on the portal.
Neutral
The initial setup is straightforward. The platform is accessible through a web browser. You don't have to worry much about development aspects. You can access the platform for data integrations. Once you have the licenses, you're ready to deploy your applications. From a development perspective, it is straightforward. However, the simplicity depends on the type of deployment. If you opt for simple deployment, handling it is straightforward. When you deploy Workato apps in a customer-hosted or optimize-based environment, you need to establish connectivity between your organization and the Workato platform. It can be done using a VPN connection. It might be more complex compared to other deployment options involving both databases.
The product's maintenance is straightforward and offers various features for monitoring work. They provide many features to trigger alerts among the application respondents. Everything is readily available.
The number of people required for maintenance depends on the scale of the project.
Enterprises without an experienced technical team to build solutions can utilize Workato. It's user-friendly and easy to learn, with the Workato team offering email support for customer assistance. It is beneficial for handling everyday integration automation tasks. Therefore, people looking to set up use cases quickly with less coding expertise can go for the platform.
I rate the product a seven out of ten.
Our primary use case is for all the integration we do for Coupa, the Salesforce.
The most valuable features are easy integration, quick tab to develop, quick tab to market, and the interactive integration platform.
I would like to see the dashboarding and reporting processes improved.
I have been working with Workato for the past two years.
They have been doing fixes to bring this growing solution to maturity. I would rate it a seven out of ten.
The scalability of the Workato on a scale of one to ten is an eight. There are currently more than one hundred users in the organization that use Workato on a regular basis.
I would rate technical support an eight out of ten.
I have used UiPath but the integration is not seamless. Workato is better for quick time market with integration.
The initial setup was pretty straightforward and takes around two weeks for implementation. You need to research and make sure it follows all of your company's security compliance policies. There needs to be an audit and agreement. The next thing will be getting an instance in their platform, then some details, and getting that set up. You will set up your environment, depending upon your organization, set up the different backgrounds, and get user access.
We are currently seeing more than forty percent of our return on investment.
On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more.
If you are looking out only for integrations, integration with different components, then they can link for Workato. But if they want to do more like an API, build an API, or get a platform only to create APIs and manage the APIs, right, there are some alternate other solutions and products which they can actually have a look at. We have MuleSoft specifically only for creating the APIs. But for integration, when it comes to enterprise-grade implementation, right, that is where Workato will be more helpful. But if it is only for a very smaller use case, only a limited set of users going to use it, then they may have to think of the cost and other factors, if Workato will be a good fit for that. I would rate Workato a seven on a scale of one to ten.
The ability to integrate systems outside of the IT backlog.
Allowed us to work around a product limitation in our CRM to send emails from our Marketing Automation platform.
One year.
No.
There are some issues with sending and receiving HTTP requests.
None.
I would give it an A+.
Technical Support:I would give it an A+. Whenever I have an issue, their team is always quick with a resolution.
Used Zapier, but switched because Workato's connector library and control switching is more robust.
Very simple to set up. Just put in your credentials and Workato does the rest.
In-house.
Incalculable.
Start small with a use case or two, then scale.
Zapier and Cloudpipes.
A 10 out of 10. I would recommend it.