Workato Reviews

Name: Workato
Brand: Workato
Rating: 4.3 (12 reviews)

4.3 out of 5

12 reviews
100% willing to recommend

150 followers

What is Workato?

Named a Leader in iPaaS for Dynamic Integrations by Forrester, Workato is a modern automation and integration platform. With its enterprise-grade capabilities, you can seamlessly integrate and orchestrate workflow automation across cloud and on-premise applications, files and databases without coding.

The Workato team comes from a deep background in building integration products and will continue to expand and change the automation and integration space.

Get the Workato Buyer's Guide and find out what your peers are saying about Workato, MuleSoft Anypoint Platform, webMethods.io and more!

Workato is the #8 ranked solution in top Integration Platform as a Service providers. PeerSpot users give Workato an average rating of 8.6 out of 10. Workato is most commonly compared to MuleSoft Anypoint Platform: Workato vs MuleSoft Anypoint Platform. Workato is popular among the midsize enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 35% of all views.

Helped 847,862 peers since 2012

Featured Workato reviews

Rohit Sircar

Integration Solutions Lead | Digital Core Transformation Service Line at Hexaware Technologies Limited

The initial setup is quite straightforward. When connecting Workato with your on-premises system, you have to install the Workato agent on your network. It was not complex but a long process to configure and settle. Workato has not gone live for us yet, so only the developers are currently using it. But in terms of users, we will have close to 250 and maybe 30 additional direct users. We are seeing a lot of different use cases where we can add new recipes because we started small, and there are many different areas where we can implement Workato for automation.

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Pavan Yogender

Founder and CEO at Zertain

Workato is deployed on-cloud in our organization. They've also got an on-premises connector, but primarily it's on-cloud. It's a SaaS application. If budget is not a constraint, I'd definitely recommend Workato because of its ease of use and the time it takes to get started and see an outcome. The solution has helped our customers see an outcome in less than two weeks. The solution's cost is on the higher side, but if budget is not a constraint, then you can choose Workato. Workato is a pretty solid platform. The solution's ease of use and the ability to deliver results make it very intuitive to define complex transformations. Overall, I rate Workato a nine out of ten.

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Derek Welch

Chief Executive Officer at ICT Intelligence

We use the solution for enterprise integration, integration between applications, and enterprise data layers via IPR The valuable feature of the solution is its ease of use of its basic features. The management dashboard in the solution is an area with shortcomings that needs improvement. I…

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Workato mindshare

As of April 2025, the mindshare of Workato in the Integration Platform as a Service (iPaaS) category stands at 4.2%, down from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Integration Platform as a Service (iPaaS)

PeerAnalyst reports based on Workato reviews

Type	Title	Date
Category	Integration Platform as a Service (iPaaS)	Apr 15, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 15, 2025	Download
Comparison	Workato vs Microsoft Azure Logic Apps	Apr 15, 2025	Download
Comparison	Workato vs MuleSoft Anypoint Platform	Apr 15, 2025	Download
Comparison	Workato vs SAP Cloud Platform	Apr 15, 2025	Download

Title	Rating	Mindshare	Recommending
MuleSoft Anypoint Platform	4.0	11.2%	92%	58 interviews Add to research
webMethods.io	4.0	8.4%	94%	92 interviews Add to research

Valuable Features

Workato's most valuable features include ease of use with a user-friendly drag-and-drop interface and low-code setup. It offers extensive pre-built connectors, facilitating quick integrations. Users appreciate its speed and agility for complex workflows. The platform supports seamless app-to-app and real-time integrations, enhancing process efficiency. Extensibility allows connections via HTTP connectors. Automation capabilities reduce development time. Security with data encryption and built-in error monitoring adds value, making it popular for both technical and non-technical users.

"I would recommend Workato because everyone is moving away from writing extensive code."
"Workato reduces total development time as it generates code seamlessly and integrates with SQL databases or APIs through configuration."
"Moreover, AI automation simplifies integration development by understanding requirements from prompts and creating the necessary automation."

Room for Improvement

Workato requires better team collaboration and enhanced recipe modification flexibility. Discoverability of features needs attention along with improvements in API management and EDI capabilities. The platform should address UI issues, expand cloud presence, and improve dashboarding. The licensing model lacks transparency and stability as well as support needs enhancement. Complex integrations, data flows, and scalability with large volumes require better handling. Enhanced CI/CD pipeline and reduced cost for high-volume integrations are also necessary.

"One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment."
"The data flow and debugging processes need improvement, especially for tracing issues. Additionally, Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads."
"The Electronic Data Interchange (EDI) capabilities could be improved."

ROI

Setup was straightforward with support guidance, enabling users to independently integrate within a week, much faster than anticipated. Enhanced cash inflow was achieved as account representatives managed accounts efficiently. A cleaner database allowed focus on marketing and business growth while developers concentrated on product development. Quantifiable gains included a significant productivity boost and reported investment returns exceeding forty percent, with visible results appearing within a week.

Pricing

Enterprise buyers find Workato's pricing to be market-related and determined by subscription models, with costs based on usage, licensing, and number of recipes. Initial expenses may be high, especially with advanced analytics or machine learning, while development costs are mitigated by included connectors. Prices range from approximately $50K for commercial rates to $120K-$130K for enterprise plans annually. Companies appreciate Workato's transparent pricing, free from hidden fees, appealing to small and medium-sized organizations.

"Workato is an expensive solution."
"Speaking about price, I would say that it's market-related. Also, there are costs in addition to the standard license fees since different add-ons depend on what you require."
"On a scale of one to ten, the pricing is around a six. We have a consumption model and the pricing is higher. If you are using any kind of ML-based approach, machine learning, or some advanced analytics, you may have to pay more."

Popular Use Cases

Organizations primarily utilize Workato for integration and automation in various areas including quote-to-cash processes, such as automating invoice creation and CRM updates, lead data cleansing, and assembling business reports. It's widely used for customer onboarding, HR self-service, and finance tasks. Workato integrates with systems like Salesforce, Coupa, SAP, and others for effective workflows, enterprise-level integrations, quick data transformations, and connectivity using pre-built connectors. It supports streamlined management of enterprise application services.

Service and Support

Customer service and support for Workato receive high ratings, with teams providing quick resolutions and helpful guidance. Users praise the efficient technical support, noting responsiveness and the availability of professional service hours. Customer success teams enhance experiences by assisting with initial setups and addressing concerns effectively. They benefit from real-time chat and portal follow-ups, particularly appreciating the structured support levels for both minor and complex issues.

Deployment

Setting up Workato is simple and user-friendly. Users find it easy to connect apps with credentials, run recipes, and deploy integrations via web browsers. Although involving on-premises systems requires a longer configuration process, most features activate upon licensing. Security compliance and internal connections might take time but can be managed with guidance from support and available materials. The setup is designed for minimal effort, allowing swift deployment and broad application possibilities.

Scalability

Workato's scalability is praised, with it being highly adaptable due to its cloud nature, supporting numerous users and applications. Licensing options cater to diverse organizational needs, allowing cost management based on usage. Reports indicate seamless operation, though some experienced limitations with high data volumes. It suits varied business sizes but performs well under most circumstances, even with complex transaction requirements. Maintenance requires minimal workforce once implemented.

Stability

Workato demonstrates stability, particularly for daily operations, with minimal downtime. Several users rate its stability highly, and it runs on AWS, enhancing confidence. However, some challenges include processing limits for large CSV files and platform downtime during deployment, requiring restarts. During high loads, initial data loads may falter. Users appreciate Workato's efforts to enhance stability, and some report no issues. Nevertheless, HTTP request handling and scalability during data processing need improvements according to some experiences.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Workato Buyer's Guide for additional reliable information.