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Cyber Security Consultant at flydubai
Real User
High network performance, simple user interception, and reliable and better security controls
Pros and Cons
  • "The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy."
  • "Zscaler Internet Access can improve by adding traffic filtering based on the DNS."

What is our primary use case?

I used Zscaler Internet Access for our proxy web traffic.

How has it helped my organization?

One Stop solution for roaming users, single control center for User access, security and performance improvement for Ms sites.

What is most valuable?

The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy.

What needs improvement?

Zscaler Internet Access can improve by having more option for filtering policy which is currently only ip based (location policy). The developer need to add more option like identifying DNS and Domains names as well along with ip.

Buyer's Guide
Zscaler Internet Access
January 2025
Learn what your peers think about Zscaler Internet Access. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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For how long have I used the solution?

I have been using Zscaler Internet Access for one year.

What do I think about the stability of the solution?

Zscaler Internet Access is stable. Since we have been using it we have not had any problems. 

What do I think about the scalability of the solution?

Zscaler Internet Access is scalable but it depends on the licensing model you choose. It can scale very easily.

We have approximately 1,800 users using the solution in my company. Everyone in the company is using the solution, from receptionist to corporate employees.

How are customer service and support?

In our experience, Please bare some thoughts for experienced guys in the industry.

I do understand 1-2 years experience guys can do Professional service but when you are customer facing, please: Zscaler need to have strong experience guys during customer interaction.

I rate the support from Zscaler Internet Access a three out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Not disclosing

How was the initial setup?

The initial setup of Zscaler Internet Access is very simple. The cloud configuration is very easy. The implementation took approximately three months due to Change process, however you can finish in 3 days if you are in small size industry.

What about the implementation team?

Wee had excellent support form vendor but it was done mutually along with inhouse design guide.

What was our ROI?

Absolutely on the money, look at the security dashboard, its easily noticeable.

What's my experience with pricing, setup cost, and licensing?

The price of Zscaler Internet Access should improve, it is expensive.

but to catch small/medium size business they need to come up with some better licensing plan.

Which other solutions did I evaluate?

yes, Umbrella, Forcepoint

What other advice do I have?

I rate Zscaler Internet Access a nine out of ten. Love the product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at Tata Consultancy
Real User
Multifeatured solution that stops DDoS attacks, filters URLs, and restricts users
Pros and Cons
  • "The most valuable features I found in Zscaler Internet Access are the restriction of users for a particular URL, the security feature related to stopping DDoS, and the VPN."
  • "What could be improved in Zscaler Internet Access is its price. It could be cheaper."

What is our primary use case?

Zscaler Internet Access is used for internet access, security related to internet access, and in some cases, connecting to online applications.

What is most valuable?

The most valuable features I found in Zscaler Internet Access are the restriction of users for a particular URL, the security feature related to stopping DDoS, and the VPN.

What needs improvement?

What could be improved in Zscaler Internet Access is its price. It could be cheaper.

For how long have I used the solution?

I'm working for TCS, which is a service management company, so we manage services for our clients. From my perspective, I've been working with Zscaler Internet Access for six months, but the client could be using it longer than that period. In my case, I've been working with this particular client on Zscaler Internet Access for six months. My company TCS is a partner of Zscaler.

What do I think about the stability of the solution?

Zscaler Internet Access is quite stable.

What do I think about the scalability of the solution?

I have not had any issues with the scalability of Zscaler Internet Access. I have not encountered scalability issues, but my company has not scaled up that much to encounter problems with scalability, so I can't really comment on how scalable the solution is.

How are customer service and support?

Zscaler Internet Access has good technical support. We have not had an issue where multiple escalations were needed from the support team. The issues were normally quite straightforward and were able to be sorted out with minimum intervention. Whatever support we have requested from Zscaler, we had a very good experience.

How was the initial setup?

The initial setup for Zscaler Internet Access is straightforward. On a scale of one to five, with one being the worst and five being the best, I'm rating my experience with its setup a four.

What's my experience with pricing, setup cost, and licensing?

The pricing for Zscaler Internet Access could be made cheaper.

What other advice do I have?

My advice for people looking into implementing Zscaler Internet Access is that it's quite stable. Its features are quite mature, so I would recommend for people to go for the implementation of the solution.

Zscaler Internet Access is deployed on the cloud, particularly on Zcaler's cloud: the ZIA. It's a SaaS solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Zscaler Internet Access
January 2025
Learn what your peers think about Zscaler Internet Access. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
838,713 professionals have used our research since 2012.
Ben AmaraSeif Alah - PeerSpot reviewer
Cloud Architect Azure at Thales
Real User
Allows us to secure endpoints using a proxy and provides technical support to help us set up new use cases and identify configurations
Pros and Cons
  • "The most valuable feature is the ability to drop packets."
  • "The OS capabilities and WSL support could be improved."

What is our primary use case?

We use Zscaler to secure endpoints using a proxy.

This solution is used by 500 people. We have plans to increase usage by 10-20%.

It's a cloud based solution.

What is most valuable?

The most valuable feature is the ability to drop packets.

What needs improvement?

The OS capabilities and WSL support could be improved.

For how long have I used the solution?

I have used this solution for about four years.

What do I think about the stability of the solution?

It's not very stable, but I think Zscaler is trying to improve that. This solution is typically deployed in endpoint environments like Windows, Linux, and even WSL, which is the Windows encapsulated version of Linux.

What do I think about the scalability of the solution?

It's scalable.

How are customer service and support?

We have used technical support to identify configurations, help us set up new use cases, and to secure endpoints that we want to be integrated.

How was the initial setup?

Setup is about medium difficulty. We needed more background information on how to set up a proxy. Setup could be easier.

It took between 30 minutes and one hour to set up the solution, activate our Zscaler company profile, and to configure ZIA.

What's my experience with pricing, setup cost, and licensing?

The solution is a little bit expensive. On a scale of one to five, I would rate it as a three.

What other advice do I have?

I would rate this solution as eight out of ten.

I would absolutely recommend this solution to those who want to start using it.

It's a cloud based solution, so Zscaler provides everything needed to set up and start using it, without complex requirements.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2539353 - PeerSpot reviewer
Senior IT Manager at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
Controls doesn't affect speed and runs in the background with SSO feature
Pros and Cons
  • "Zscalar Internet Access is for Internet security, like an Internet security gateway. I like how it runs seamlessly in the background with a single sign-on. The controls you can have on devices for Internet security are good, and it doesn't impact speed wherever you're connected. Overall, I think it's very good so far."
  • "The solution's pricing is on the higher side. It would be better if it could be lower."

What is our primary use case?

We use the tool to manage all end-user traffic. It's mainly for web filtering on every device, not for backend server traffic. 

What is most valuable?

Zscalar Internet Access is for Internet security, like an Internet security gateway. I like how it runs seamlessly in the background with a single sign-on. The controls you can have on devices for Internet security are good, and it doesn't impact speed wherever you're connected. Overall, I think it's very good so far.

What needs improvement?

The solution's pricing is on the higher side. It would be better if it could be lower. 

For how long have I used the solution?

I have been using the product for a year. 

What do I think about the stability of the solution?

The product is quite stable. There were some challenges with speed and performance when connected to a different region, but once they fixed the policy and routed through our region, everything worked fine.

What do I think about the scalability of the solution?

The tool should be scalable - we have many employees, and it's covering well. I can't comment on limitations for other companies with thousands of computers.

How was the initial setup?

We pushed it through policy to all computers, so we didn't need people to do it manually. You need someone overseeing it but not heavily involved or specifically dedicated. It can be handled with other workloads.

What was our ROI?

The main reason for getting the solution was for better security, not for time or management savings. It didn't decrease effort for our security team, but it improved our overall security posture.

What other advice do I have?

I like Zscaler Internet Access. We've been using it for a while, and it's working very well. However, we're still in the early stages of identifying the full solution and requirements.

I rate it a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Technical Writer at Cielo North America
Real User
Top 20
Though the solution offers good support and stability, it needs to improve its interface
Pros and Cons
  • "Stability-wise, I rate the solution a nine and a half out of ten...The setup phase was easy."
  • "Currently, the solution's interface is not that user-friendly."

What is most valuable?

The permission settings in the solutions are the most valuable feature in the solution since it allows me to assign roles and permissions.

What needs improvement?

I am just an end-user of the solution. I can't speak on what needs improvement from an admin's perspective. The interface of the solution needs to be clear and user-friendly. Currently, the solution's interface is not that user-friendly.

Zscaler is not like Okta. Okta has a marketplace, while Zscaler doesn't have one. Zscaler needs to have a marketplace.

For how long have I used the solution?

I have been using Zscaler Internet Access for two years. I am using the solution's latest version. My company is just a customer of the solution.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine and a half out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

My company has 200 users using the solution.

How are customer service and support?

I rate the solution's technical support more than nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the setup phase a nine on a scale of one to ten, where one is difficult and ten is easy. The setup phase was easy.

The cloud is deployed on-premises.

The time taken for deployment is around fifteen minutes.

One admin person is required for deployment.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the solution's pricing model since my company paid for the solution.

What other advice do I have?

I like Zscaler Internet Access a lot.

There are some sites it fails to find and block, causing such sites to get away from Zscaler Internet Access.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Carlos Snel - PeerSpot reviewer
Director at Aquila ICT Solutions
Real User
Top 5
Is easy to scale and deploy, and has an intuitive user interface
Pros and Cons
  • "I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive. The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies."
  • "Zscaler should continue to make the user interface better. They should also improve the backup network and continue to expand it so that it can handle larger numbers of customers."

What is most valuable?

I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive.

The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies.

What needs improvement?

Zscaler should continue to make the user interface better. They should also improve the backup network and continue to expand it so that it can handle larger numbers of customers.

For how long have I used the solution?

We've been working with this solution since 2017. Our customers use a cloud deployment of this solution.

What do I think about the stability of the solution?

The stability overall in the developed regions, such as the US and Europe, is fairly good. In certain regions, such as South Africa, Zscaler has not been stable for some time.

What do I think about the scalability of the solution?

It is easy to scale. Additional sites and licenses can be added quickly and easily.

How are customer service and support?

Zscaler's technical support is not too bad. They have been helpful when I have had issues, but I have not had to contact them much.

How was the initial setup?

The initial deployment process is quite easy. I've implemented Zscaler Internet Access in large, multinational corporations and recently at a company that is in 64 countries in the world. The deployment is always fairly quick. I have also worked with smaller clients, and Zscaler deployment is even easier in these cases.

What's my experience with pricing, setup cost, and licensing?

Zscaler is an expensive solution, but it's worth the price. 

Their services are unmatched by competitors. Some may come with half the features that Zscaler can offer and be much cheaper. However, they do not have the global coverage that Zscaler has, and they will not provide the same low latencies and the same speeds that Zscaler can.

What other advice do I have?

My advice would be to ensure that you have a good implementer and reseller who can provide guidance. The reseller should be aligned with those who work in security and needs to be aware of anything that might need an exception that needs to be created. This will help avoid any surprises when the solution is live. The other important aspect to consider is training.

Overall, I would rate Zscaler at eight on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Arun Sngh - PeerSpot reviewer
Function Head Technology IT at Tech Mahindra Limited
Real User
Is stable, easy to scale and set up, and helps to put central security controls on roaming users
Pros and Cons
  • "The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users."
  • "The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again."

What is our primary use case?

It's a proxy solution, and we use it for reverse proxy, DNS security, and storage security.

What is most valuable?

The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users.

What needs improvement?

The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again.

For how long have I used the solution?

I've been using this solution for one and a half years.

It's on Zscaler cloud.

What do I think about the stability of the solution?

I find Zscaler to be very stable.

What do I think about the scalability of the solution?

It's very scalable because it's the cloud version. We have 100,000 users across all levels.

How are customer service and support?

I would give technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Westcon-Comstor, which was on-premises, but with Zscaler, we moved to the cloud solution.

How was the initial setup?

The initial setup was pretty easy. The deployment took about three months.

What about the implementation team?

Our team of two members along with Zscaler's team implemented the solution.

What was our ROI?

We have seen an ROI. This is a well published product, and you get value for your money.

What's my experience with pricing, setup cost, and licensing?

Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features.

What other advice do I have?

Each use case is different, and you have to evaluate it and take the risk.

On a scale from one to ten, I would rate Zscaler Internet Access at nine.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Reviewer3257 - PeerSpot reviewer
Engineer at a non-tech company with 11-50 employees
Real User
Top 20
Enhanced security and connectivity with centralized data protection and comprehensive threat inspection
Pros and Cons
  • "Zscaler offers a centralized DLP solution for web, endpoint, and email."
  • "There are many functionalities in Zscaler Internet Access that need improvements, such as an advanced firewall and logging capabilities to track calls."

What is our primary use case?

In the past, I prepared a comparative stable between Zscaler and other concurrent or alternative solutions. I saw that Zscaler has a good mark in many criteria. We use Zscaler for centralized data loss prevention (DLP) for web, endpoint, and email. It also has the capacity for SD-WAN integration, threat installation, and is easy to deploy compared to other solutions.

How has it helped my organization?

Zscaler, by offering many solutions for workload and remote workforce connectivity, has improved our organization's productivity. It leverages AI for threat intelligence and malware detection, which enhances our security measures.

What is most valuable?

Zscaler offers a centralized DLP solution for web, endpoint, and email. It also provides SD-WAN integration and an inspection feature that inspects one hundred percent of traffic, ensuring it is secure and meets our connectivity needs.

What needs improvement?

There are many functionalities in Zscaler Internet Access that need improvements, such as an advanced firewall and logging capabilities to track calls.

For how long have I used the solution?

I have been using Zscaler Internet Access for one year now.

What do I think about the stability of the solution?

The stability is rated an eight out of ten.

What do I think about the scalability of the solution?

I rate the scalability of the solution as eight or nine out of ten.

How are customer service and support?

Customer service sometimes is not helpful, with long waiting times when issues arise. However, in some cases, the support team is faster and satisfactory.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Before using Zscaler Internet Access, we used another solution, which secured us with a gateway.

How was the initial setup?

I'd rate the setup nine out of ten. It is a relatively easy setup process.

What was our ROI?

We have seen measurable benefits, such as improvements in security measures and productivity. However, experiences with customer service have been mixed.

What's my experience with pricing, setup cost, and licensing?

Compared to other solutions, Zscaler Internet Access is higher in cost.

What other advice do I have?

Based on my experience, I recommend Zscaler Internet Access.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Buyer's Guide
Download our free Zscaler Internet Access Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Zscaler Internet Access Report and get advice and tips from experienced pros sharing their opinions.