Zscaler Internet Access Reviews

We primarily use the product for proxy services. We are using that to manage services with a third party, so we are not directly exposed to Zscaler.

We enjoy all of the proxy capabilities and the capability to integrate into the SIEM/SOC solution. We also like the capability to have local agents on PCs.

We are using that in managed services, so we are happy with the managed service as it is.

It's a very complete solution and well-organized. 

Sometimes it's not easy to use during large deployments of workstations. It's a bottleneck from a network point of view.

It's a technical solution, so you need to have good architects knowledgeable on Zscaler.

We don't need any other added features.

I've been using the product for nearly two years. 

We have around 1,000 users on the solution. 

We do not have plans to increase usage. 

We have other products as well. In the current set of products, I'm not forcing any swaps or changes.

It's a managed service. We are not exposed to the initial setup process.

It's a managed service, so it's included in the service.

We don't have a direct relationship with Zscaler as we use it in a managed service. 

I'd advise new users to be sure that they have good architects to integrate. It's quite complicated.

Sometimes the complexity of integrating with legacy and other complex setups is a chore.

I'd rate the solution eight out of ten.

We use this solution mainly to protect or provide internet security for our customers including URL filtering for SSL interception, tech protection and to provide phishing protection for our web links.

The URL filtering has been the most valuable feature. 

They're constantly improving because they have a very short development cycle where they add more features every one to three months. If we like a particular feature, we request it through a product enhancement and if it gets accepted, it gets implemented within that year. 

They block Zscaler IPs when the traffic origin is from Zscaler IPs. They've been blocked by certain government organizations so the end users are not able to visit those websites unless we ask them to unblock those IP. This is a bit problematic.

We've been working with Zscaler for almost a year and a half.

This is a stable solution. It's a cloud service so we've never faced any outages. The availability has always been 100% for the past one and a half years. I don't think we've had any incidents with any of our data centers. Even if they do have a problem with a data center, they usually switch to the nearest region.

This is a very scalable solution. 

We have had different experiences with the technical support. I would rate them a seven out of ten. The response time is good but sometimes it is difficult for them to pinpoint the root cause of problems.

We previously used Symantec. The main problem with Symantec was that they did not have a local data center here in UAE. That was one of the biggest requirements for our customers.

The initial setup is very straightforward. They provide the cloud settings and then it's your responsibility to direct your traffic towards the Zscaler Cloud and they manage everything else for you. The infrastructure is managed by the vendor and themselves. We don't have to worry about any maintenance. 

We have experienced a return on our investment. We have used competitor solutions but the experience with this particular solution was much better.

We have purchased it for a maximum of 2000 users at one location and 5000 at another location but I am not sure of the amount we paid.

It's easy to deploy and easy to use. There's a lot less administrative overhead so you won't require a very big team to manage it. It's the biggest benefit.

I would rate this solution a ten out of ten. 

Zscaler Internet Access's best feature is the granular policy controls.

Zscaler Internet Access's troubleshooting is very limited, and their textbook logs need to be more informative.

I've been using Zscaler Internet Access for over five years.

Zscaler Internet Access's stability is pretty good, and when an issue occurs, they're very quick to notify the end-users and fix it.

Zscaler Internet Access is very scalable, and requests for scalable solutions are met quickly.

Zscaler Internet Access's technical support is very good and fast. Sometimes, I've had trouble with level one people, but once an issue is escalated to higher-up engineers, they're pretty quick to provide the solutions.

The initial setup was straightforward - Zscaler Internet Access is plug-and-play, and it's the simplest proxy solution I could recommend.

Licenses are available on a per-host basis. Some features like sandboxing require an additional fee, but most standard features are included in the license.

Zscaler Internet Access is very good, and I would recommend it to others. I would give it a rating of eight out of ten.

The solution is primarily used as a secure web gateway.

Overall, it's a good solution. 

We had very few issues during implementation.

Technical support is quite helpful and responsive once you get a hold of them. 

It has private access and has a lot of features inbuilt including DLP, CASB, et cetera. 

The solution is scalable and stable. 

The solution can be a bit pricey.

Sometimes, support isn't available. 

Zscaler does not have any local data centers. For example, if we have our customers in Czech Republic, in the Czech Republic they don't have their data center, as the local content, in the Czech language. They should do something in the Czech Republic and ensure that the language is accessible. They should have one data center as these people want to see the local content. Everyone wants to see their first language in the available content.

Also, in Brazil, they just have two data centers in São Paulo and they should consider expanding to other data centers.

When you check the logs, you cannot see what policy is allowed. That is one thing that is lacking. If I put someone's account in Zscaler, then it should show which policy it will be applicable for. For example, in Forcepoint we have that feature. This is something that Zscaler needs to add. They just need to put the account of some users and check whether they will be able to access that or not.

They don't have MFA, or multi-factor authentication, for admins.

I've used the solution for about one year and three or four months. 

The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution is very scalable. If a company needs to expand it, it can do so. It's on the cloud, which makes scaling easy.

The support is great. They helped us during implementation. 

When we ask for support, however, they reschedule the calls. Support guys are not always available. If I schedule the call for three to four days before, they will reschedule it. Sometimes, we'll join the call and they won't and then they'll just reschedule. That is something that has been disappointing. 

The implementation process was pretty straightforward. We did not run into issues. 

We did have some issues in that there were professional services that were purchased already, however, we came to know very late that we had any professional services support available from the vendor. We ended up handling things ourselves. The professional services were okay, however, they just were able to help us at a high level with recommendations.

The product is a bit expensive. That said, that is not in our scope to worry about pricing. 

We were integrated with Azure Identity. We are not sure if the client has their own data center or what they are using in that backend, or which cloud provider.

I would rate the solution a nine out of ten.

We primarily use this web security solution to protect our users in remote locations or branches from internet threats. It is very important for our organization to protect our users, even if they are not connected to our network. 

Zscaler Web Security protects our users in remote locations from internet threats even if they are not connected to our network.

What I like most about Zscaler Web Security is that we can have our users protected from internet threats and viruses even when they're not connected to our network. I love the fact that it enables us to create whitelists and blacklists based on specific users. These features are extremely important to us and that is what we like most about this solution.

The reporting could be improved to make it a little bit easier. When it comes to individual users, I'd like to see easy reporting that can be shared with executives. Due to my technical background I don't have issues to understand the reporting. 

However, if I have to give a report to an executive to read, he may find it too confusing. He wants to see something simplistic that contains information like what the user's access time was, how long the user spent time on the site, which sites was visited, what they did etc. The current reports can, therefore, be somewhat improved and simplified. 

Another thing that I would like to see is if Zscaler could have a separate product for direct access. I looked at a private access solution, but I understand there's a separate product that isn't integrated with this. 

We've never experienced any outages or other problems since we started using this solution, so I believe it is very stable and secure. 

I think it scaled quite well. We are currently using it in a small organization with about 250 users, and I would say it will scale as our company grows. 

We've used the technical support on occasion, and they were excellent. 

We bought Zscaler Web Security through our Internet Service Provider, so they handled most of the setup. So, from our part, it was quite straightforward.

Our Internet Service Provider is a reseller, and they helped with the installation and setup. Their level of expertise was outstanding. Maintenance and deployment will be easy to manage and I believe one person will be able to handle it. It won't be a full-time job. 

Although I can't put a figure to it, we've definitely seen a return on our investment.

Our monthly fee is around R3000 and I think it is very reasonable.

My advice to other users would be to determine if the reporting meets their requirements. They should get their whitelists, blacklists, groups and active directory set up properly before trying to implement it because it has a very strong integration with the active directory. Therefore, if you have your active directory well set up, you can classify your users and create groups as to who can go where and who can do what on the internet.

If I have to rate this product, I will give it a nine out of ten - simply because I never give anything a ten.

The use cases of the solution are vast. CASB is a part of the product.

The solution has policies that work on client connectors. It’s pretty decent.

SSL inspection is a valuable feature.

The tool should improve the predefined dictionaries. The product should focus on improving its current features. They are good, but they need a lot of polishing.

I have been using the solution for almost a year. I am using the latest version of the solution.

I rate the tool's stability an eight out of ten.

The scalability of the tool is pretty good. I rate the scalability a nine and a half or ten out of ten.

The product must improve its support.

Neutral

The initial setup was straightforward. The solution is deployed on the cloud.

I see an ROI on the product.

The pricing is decent, but it is not that low. If we need any extra features, the price will increase.

People wanting to use the solution must not rely much on predefined dictionaries. I would recommend the product to others. Overall, I rate the product an eight out of ten.

I use Zscaler Internet Access as an internet proxy for security.

The most valuable feature of Zscaler Internet Access is that it is a consolidated solution, it comes with many features, such as DLP.

Zscaler Internet Access could improve by adding a VPN feature.

I have been using Zscaler Internet Access for approximately one year.

Zscaler Internet Access is highly stable.

The scalability of Zscaler Internet Access is good.

The technical support from Zscaler Internet Access is good.

I rate the support from Zscaler Internet Access a four out of five.

The initial setup of Zscaler Internet Access is simple.

We did evaluate other solutions before choosing Zscaler Internet Access, such as Symantec.

I rate Zscaler Internet Access an eight out of ten. 

Zscaler provides web security on the cloud for any device at any place all the time. If you use local appliances, users are not protected when they are connecting from outside the corporate network (e.g., home office, hotspots, airports, etc.).

We use Zscaler from all our locations, and for our roaming users too. In order to integrate our users to Zscaler, we use Okta (ADFS) for authentication, cloud security connectors for traffic redirection from locations (tunnels to the Zscaler cloud), and the Zscaler app for roaming users. 

One on the main benefits is protection all time from anywhere. 

Zscaler excels in security protection and the cloud is always up-to-date. It does not matter if you are a small or big organisation, you will receive the same security quality. 

In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide and the reporting tools are brilliant.  

Zscaler provides a lot of features in terms of control (URL filtering, cloud app control, etc.), which can be found in other solutions as well, but in terms of security, it is quite unique. SSL inspection, Advanced Threat Security, and Cloud Sandbox are probably the most valuable. 

• SSL inspection is easy to implement and the performance is great (it is the responsibility of Zscaler to provide it). 
• Advanced Threat Security protects you from most threats that can bypass the classic anti-malware solution.
• Cloud Sandbox completes the stack of security requirements stopping zero-day malware.

Do not expect to pay for the service and start using it, like Gmail. Zscaler requires a proper implementation to be done to make it successful.

When you have appliances, SSL inspection is always a headache due to poor performance and/or lack of ciphers implemented. 

After a proper implementation, the maintenance is very low.

Be aware that you will need to invest some time and money to adapt your environment for Zscaler (traffic redirection, software deployment, authentication, etc).