Zscaler Internet Access Reviews

Zscaler is securing entire cooperate traffic using its different modules. This includes URL & aapplication filtering, malware & threat protection, bandwidth control, sand boxing and advanced fire-walling etc. Specifically, I like the URL filtering/user authentication. DLP and firewall features are also an added advantages. Also, there are various traffic forwarding mechanisms such GRE, pac file, VPN etc.

Since this is a cloud based product, we don't have to bother about the hardware/physical status and space. No need to monitor and manage the hardware. If there's an issue, Zscaler will switchover to another node to process the customer traffic.

Using location admin users should be better so we can merge any centralized authentication servers like AD, Radius, and any other server. This would help centralize the server management. v5.2 is being released shortly, and will have a lot of new features for TLS and HTTPS transactions.

Morethan 6 years

NO

Initially there were issues interms of stability and improved a lot now.

Zscaler is very easy to scale.

They have very excellent support team

It's an excellent product, and there's no need to worry about the hardware and maintenance cost.

We can manage our IT rules and policies using online portal.

Zscaler provides web security on the cloud for any device at any place all the time. If you use local appliances, users are not protected when they are connecting from outside the corporate network (e.g., home office, hotspots, airports, etc.).

We use Zscaler from all our locations, and for our roaming users too. In order to integrate our users to Zscaler, we use Okta (ADFS) for authentication, cloud security connectors for traffic redirection from locations (tunnels to the Zscaler cloud), and the Zscaler app for roaming users. 

One on the main benefits is protection all time from anywhere. 

Zscaler excels in security protection and the cloud is always up-to-date. It does not matter if you are a small or big organisation, you will receive the same security quality. 

In terms of management and visibility, there is a single panel where you can configure the policies for your entire organisation worldwide and the reporting tools are brilliant.  

Zscaler provides a lot of features in terms of control (URL filtering, cloud app control, etc.), which can be found in other solutions as well, but in terms of security, it is quite unique. SSL inspection, Advanced Threat Security, and Cloud Sandbox are probably the most valuable. 

• SSL inspection is easy to implement and the performance is great (it is the responsibility of Zscaler to provide it). 
• Advanced Threat Security protects you from most threats that can bypass the classic anti-malware solution.
• Cloud Sandbox completes the stack of security requirements stopping zero-day malware.

Do not expect to pay for the service and start using it, like Gmail. Zscaler requires a proper implementation to be done to make it successful.

When you have appliances, SSL inspection is always a headache due to poor performance and/or lack of ciphers implemented. 

After a proper implementation, the maintenance is very low.

Be aware that you will need to invest some time and money to adapt your environment for Zscaler (traffic redirection, software deployment, authentication, etc).

Our primary use case of this solution is for the protection from malware and malicious attacks. We also use it for bandwidth control to compare business and individual use. We use it in conjunction with Palo Alto. 

The most valuable feature is bandwidth control. It has good traffic visibility. 

The implementation process needs improvement. Even if you have implemented it, it doesn't mean that it is done, you have to pay for the service afterward. It's not a one-shot implementation, you need to spend some more effort on it afterward.

It also needs better integration with other applications as well. There are some restrictions.

I would like to see them incorporate a user ID or application ID in the next release of this solution. 

Since you need to maintain it the maintenance payout is not that good. I cannot say that it's stable.

In my company, we have around five thousand users, but just the main account would be around three thousand. 

It works every day and it's protecting against the attacks and so we are using on a daily basis.

I would rate their technical a four out of five, based on my experience with some support cases. Their support is good. 

The initial setup was okay but the problem is that afterward, you have to put in more time and money. 

We used a consultant for the deployment. 

It's not an expensive solution but it is more expensive than some of its competitors. The licensing model is good if you pay for the medium-level licensing model. We get many features with the license but if you would like to integrate with other things, you have to spend time and money for the maintenance but other than that you don't have to buy additional new licenses. 

It was also one of four other products I believe but the Zscaler I can say that for bandwidth control, it is good, so we are not using at the moment data loss prevention feature so I cannot comment on that, but I believe, when you use Zscaler, you are not protected from all malware and malicious attacks, so you may need another tool just to cover these gaps. Zscaler is not enough for advanced protection. You need an additional tool.

Bandwidth control, reporting, and visibility are good but the cloud-based and the advanced protection aren't so great so I would give it a six out of ten.