Zscaler Internet Access Reviews

Basically, they usually are the endpoint VPN connection to secure the end-user device. They also integrate with the SD One solution to form a secure endpoint assessment for the SD One, with security from the endpoints to the network.

It serves as protection for the endpoint, especially laptops, to secure any internet access. Even when you assess the wireless itself, they also make sure that the traffic from the laptop is encrypted.

The way they do it is very easy to use at the moment. If you power on the laptop, they will survey. It's very easy for the user. The user doesn't really need to do anything except make sure that the access is there. That's all.

The initial setup is very straightforward.  

It is easy to scale. 

The solution is stable. 

If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal. 

I've used the solution for 18 months. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution can scale very well. 

Very minimal technical support has been required since the solution is so stable and easy to use. 

The implementation process is easy. The agent they use runs very smoothly.

They do have a minimum number of users required to make it viable. You need to have 500 users. Based on the licensing scheme, they offer 500 users. The initial level would be $3/month per user.

I'd rate the solution eight out of ten. It is very easy to use.

We use the solution for web security services such as DLP, VPN, BPA, ZIA, and CASB.

We needed a solution to control the user traffic on the internet earlier. But now, with Zscaler's help, we can adequately handle the data using CASB. Also, we can control URLs and Web accesses with the help of its web security gateway feature. Along with this, we are controlling the data leak assessment on the internet with DLP's help.

The solution's most valuable feature is the well-structured functioning of services. It allows us to monitor things in the best possible way. It has all the features separated well from each other. For instance, they have a separate portal in case one wants to control anything on the internet. The other valuable feature is its ability to audit the reports well.

They recently improved a few things with the new version. They should enhance the audit reporting feature. They are providing a very basic DLP solution, but it needs improvement. If they improve the DLP solution, it will be a better solution in the future. They should work on the bandwidth of the CASB solution as well. 

We started the solution's POC in October but it is not yet fully deployed.

The solution’s customer service is good.

Positive

I have done the POC for Cisco Umbrella and Netskope before. Netskope is a user-friendly solution. But Zscaler is better than other solutions regarding its monitoring services.

The solution’s setup is pretty straightforward, but it depends on your experience with Zscaler. It would get a bit difficult for a new buyer owing to multiple profile setups and configurations during the process. I rate the solution’s initial setup as a nine.

I rate the solution's pricing as seven. It is costlier than other solutions. They have multiple standard licenses, but there is no additional cost included.

If you want to establish the right controls from a web security perspective, it's one of the best products in the market. Again, opting for the solution depends on the particular requirement. If you are looking for a solution for banking services, then, you should go with Symantec Blue Coat for a better DLP solution. But if you need a mix of VPN, CASB, and Web Security Gateway, then Zscaler is the better solution.

I rate the solution as an eight out of ten.

We use the solution for internet access, web-based policies, and application-based policies. It has a device posture profile, which is new. 

DNS security is in progress now. I have done the test cases in my lab, however, now we are deploying it for 30,000 users. I'm working on that project as well. Apart from that, I have worked in ZIA's firewall and DLP.

The product is simple yet has a lot of features.

It offers a straightforward setup process. Setting up the solution is simple.

The solution is stable and reliable.

Users can scale the product.

There are some flaws which I don't like. Mostly I was an engineer for the proxy. In that case, there are limitations. There are limited categories and limited URLs which we can create.

We'd like to see a more user-friendly interface. 

Technical support could be better. They should be more technical. Also, they need to ensure when you ask for help, they communicate better amongst themselves what the issue is so that customers aren't constantly repeating themselves. 

I've been using the solution for about one year. 

It's quite stable and offers good performance. There are no bugs or glitches and it doesn't crash or freeze. It is reliable.

It's scalable and easy to expand. 

We have multiple clients that use the solution. We have between 8,000 and 50,000 clients. 

I've contacted technical support multiple times. They are okay. However, they could be better. We sometimes need more technical responses.

Often, our support person will change, and then we have to explain over and over the issue, what went wrong, and what's been done. It may take days to resolve things even if it is a simpler case due to the repetition and the fact we are changing from support staff to support staff. 

Neutral

The solution is very straightforward and simple to set up.

Users just decide if they want to connect via desktop or remote VDI servers, and that's it. They decide on what ports and protocols they want to connect. Once that question is clear, then they just have to just create the connection between the cloud and between the enterprise. After that, it's all about the configuration once you are done on the portal.

I don't deal with the licensing aspect. I can't speak to pricing. 

I'd rate hte solution seven out of ten. 

We primarily use the solution for a secure web gateway and secure internet access. 

We wanted something for an overall internet access solution, an in-office, and out-of-office solution. We chose Zscaler Internet Access. 

It is very transparent. 

It securely transfers internet connectivity seamlessly, without any problems or issues. It's very simple for the user. 

The product offers easy deployment. 

Security is very strong. There is seamless integration as well.  

There is no lag in service when accessing the internet. 

The initial setup was straightforward. 

It is scalable. 

The solution is stable. 

The technical support could be better. We need more of an online knowledge base, so we don't have to lodge tickets whenever we have a question or issue. 

We'd like to have more plugins and integration. 

Even in a CASB scenario, if we could get API and JSON-contained decoding, that would be helpful.

I've used the solution for over a year. 

The solution is stable and secure. We haven't had any issues. The product is great.

We have more than 1,000 people using the solution. 

The scalability is really good. We've had no issues with the scalability. We even don't know when the performance tuning is happening in the back end. The user is not experiencing any problems, even if all thousand-plus users have started using it at the same time. There's no slowness or lag which is experienced.

We use it on a daily basis and plan to increase usage in the future. 

If you want some support, you have to log a case. However, if there was more online support or a knowledge base that was readily available, it would be better. 

Positive

The set up is very straightforward. It's a pretty easy process. The deployment scenario is pretty simple. You can just deploy it through a simple policy. You can deploy it even in terms of the distribution of hardware to users. 

To set it up took about three and a half weeks, from beginning to end. 

I'd rate the ease of deployment at a four or 4.5 out of five. 

After it is set up, there isn't really much maintenance. 

We handled the deployment in-house. 

After three or five years, after not having any bad experiences, we can see some ROI. 

The solution is quite expensive. It's around double what others are offering. The price we pay includes everything. It comes as a bundle. 

I'd rate the affordability of the solution at a two or three out of five. 

While the product quality is very good, the price is very high.

We have looked into Netskope.

I'm an end-user. 

I am dealing with the latest version of the solution. 

I'd rate the solution eight out of ten. The only downside is that it is so expensive. 

The solution is used to manage and protect end users' access to internet resources, websites, and web applications while checking for malicious or bad content in order to grant or block access to certain sites.

This solution has a lot of valuable features. The most valuable features of the solution are URL filtering, CASB, data leak prevention, DLP, and also ZDX a digital experience monitoring option.

The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security.

I have been using the solution for two years.

The solution is not perfect and things can go wrong but it is stable. In the last two years that I've been working with it, we did experience a small outage for a group of customers in a particular region for a few hours. Those customers all received service credits for the outage and it was fixed quickly. I give the stability a nine out of ten.

The scalability is perfect. I would give it a ten out of ten.

Customer service and support are good but there is always room for improvement. We do a lot of our own technical support so we don't have a need to call them often. When customer service and support are needed they are usually there. I give them an eight out of ten.

Positive

The setup is straightforward. If a customer orders all of the features there is a lot of configuration work to do, or they can choose to leave the features in the standard setup. We recommend they take a few days with one of our consultants who are familiar with the solution so they can point them in the right direction. The configuration is based on individual requirements.

The implementation was done in-house, using one of our engineers.

The ROI of the solution is excellent. I give it a ten out of ten.

The solution replaces multiple vendor technologies with one which makes it worth the cost. It is a few pounds per user per month. Occasionally a customer will kick back because they believe it is too expensive for them.

I give the solution a nine out of ten.

Although the solution is easy to configure, there is good value in spending two or three days with an expert that can save a lot of time and effort setting things up in order for you to get real value out of it quickly.

I mainly use Zscaler Internet Access for internet security and filtering.

Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways. 

The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible. Its pricing could also be improved. In the next release, I'd like Zscaler to include local-directory integration.

I've been using Zscaler Internet Access for around eight months.

Zscaler Internet Access is stable.

Zscaler Internet Access is scalable.

Zscaler Internet Access's technical support is excellent.

Positive

The initial setup was easy - I would rate the setup process four out of five.

We used an in-house team.

We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five.

I would recommend Zscaler for traveling users but FortiGate for in-house users. I would give Zscaler a rating of eight out of ten.

The solution is a cloud service, so when you have Zscaler Internet Access, you still often require firewall appliances at the edge to act as gateways to Zscaler. There are certain elements that you can't necessarily ever extract at a network level, which makes it difficult to go completely appliance-less.

You could see it as a downside, but if there's an unavoidable reality of how networking is addressed at this point, and I think that's the only thing that for us is unfortunate, having to always retain some type of alternate firewall or router capability inside the network in order to get to Zscaler, as an example.

We've noticed a trend of Linux support being available at a mobile and workstation level, which isn't available from Zscaler yet, but we are expecting it soon. Zscaler also doesn't offer easy Cisco Meraki integration, which is also on the roadmap, even though we've seen it becoming very common. If we try and use Zscaler with Meraki, it's a fairly manual process to get Meraki to connect to Zscaler, whereas in all other SDware products, there's a lot more automation. 

The only other thing we would love to see in Africa would maybe be an additional Zscaler hub in another strategic location like Kenya to really round out Africa because there are only two hubs in over 30 countries on the continent. One is in South Africa and one is in Nigeria. Africa is kind of a black hole for all cloud providers, which makes life tough for us because there are performance issues when delivering cloud-related services. A little bit more penetration into Africa would help with this.

At a platform level, it's very stable.

One of the primary features of Zscaler is that it's obviously infinitely scalable. That's one of the reasons we like it. It takes away the bottlenecks that we've seen in appliances historically. You can typically grow quite fast.

As long as the platform that they have, that we're connected to, is scaled property, which is their responsibility, then it should be very good. We did hit a problem a while back where they didn't scale properly and we had some major issues. We just hope that it'll never be repeated. It's all about how they manage it, however.

We have about 80,000 users right now. We're selling to more customers, so we're trying to double that number in the next 18 months.

Technical support has been generally very responsive at picking up the tickets in a fairly short amount of time. My experience has been very good.

We didn't previously use a different solution.

The initial setup was straightforward. The biggest thing for us was to build our own policies. The deployment itself was only a few hours.

We are an integrator and a service provider for Zscaler in the region, so we handled the implementation ourselves.

We have seen an ROI, but the return of investment isn't really as strong as we would like. That has more to do with the reality that South Africa is a very unique and difficult market and the rand depreciation has made all global services expensive in this market. Zscaler, however, leads the local market in value versus functionality. 

Roughly, we might spend $70,000 a month on the solution.

We don't pay for anything beyond the standard licensing fee.

We work with the customers that use a range of different types of proxy services. In my personal experience, I've only ever used Zscaler.

We use the ZIA Business Suite, a version of Zscaler Internet Access.

We use the public cloud deployment model.

The solution is very straightforward. That's what we like about the cloud - all the capabilities that are there, and that are available immediately.

There are things customers really have to have before they integrate the Zscaler. They need to understand ADFS and have it integrated properly into their own network. As long as the customers that you work with do the work required of them before integrating Zscaler, then it's seamless. The problems we encounter happen when customers don't get to the point they need to in order to take it on as a product. 

I would rate the solution nine out of ten.

We leverage it for web proxy and web security.

All internet access flows through the Zscaler proxy, regardless of whether people are in office or remote. I have greater control site access and I minimize the number of compromises that we experience to almost none.

Generally, the web proxy feature blocks malicious sites so that my end users don't inadvertently get compromised.

It needs better integration with other applications. It takes a fair amount of regular activity to apply the by-passes because it is very strict in its restrictions and frequently you have to go in and open things up to allow the workforce to work.

The logs that are consumed by our security solution could be a bit more definitive, from an audit perspective. It's sometimes difficult to determine which end user a particular generated alert is associated with.

Stability is good. We have a presence around the globe, it's very localized and that minimizes any kind of latency. Even though they still complain about it.

Scalability is good. Right now our internal workforce is around 120. I have no plans to increase the usage for now. They do have some features we don't use currently.

Technical support is effective.

In the past, we did use some other products. We used OpenDNS which subsequently became Umbrella. Zscaler is easier to manage than OpenDNS but now I think that product is even.

There is a short learning curve on the setup, so it's not complex, but it's not necessarily trivial either. The entire deployment took two to three hours. 

We have about 1.5 persons who manage all of our internal IT apps.

We did the implementation ourselves. 

There aren't any additional costs to the standard licensing fees.

Pay attention to the Zscaler recommended best practices. Don't try to figure it out on your own. Go with what they say to do.

I would rate it an eight out of ten.