Zscaler Internet Access Reviews

The permission settings in the solutions are the most valuable feature in the solution since it allows me to assign roles and permissions.

I am just an end-user of the solution. I can't speak on what needs improvement from an admin's perspective. The interface of the solution needs to be clear and user-friendly. Currently, the solution's interface is not that user-friendly.

Zscaler is not like Okta. Okta has a marketplace, while Zscaler doesn't have one. Zscaler needs to have a marketplace.

I have been using Zscaler Internet Access for two years. I am using the solution's latest version. My company is just a customer of the solution.

Stability-wise, I rate the solution a nine and a half out of ten.

Scalability-wise, I rate the solution an eight out of ten.

My company has 200 users using the solution.

I rate the solution's technical support more than nine out of ten.

I rate the setup phase a nine on a scale of one to ten, where one is difficult and ten is easy. The setup phase was easy.

The cloud is deployed on-premises.

The time taken for deployment is around fifteen minutes.

One admin person is required for deployment.

I am not aware of the solution's pricing model since my company paid for the solution.

I like Zscaler Internet Access a lot.

There are some sites it fails to find and block, causing such sites to get away from Zscaler Internet Access.

Overall, I rate the solution a seven out of ten.

Basically, they usually are the endpoint VPN connection to secure the end-user device. They also integrate with the SD One solution to form a secure endpoint assessment for the SD One, with security from the endpoints to the network.

It serves as protection for the endpoint, especially laptops, to secure any internet access. Even when you assess the wireless itself, they also make sure that the traffic from the laptop is encrypted.

The way they do it is very easy to use at the moment. If you power on the laptop, they will survey. It's very easy for the user. The user doesn't really need to do anything except make sure that the access is there. That's all.

The initial setup is very straightforward.  

It is easy to scale. 

The solution is stable. 

If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal. 

I've used the solution for 18 months. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution can scale very well. 

Very minimal technical support has been required since the solution is so stable and easy to use. 

The implementation process is easy. The agent they use runs very smoothly.

They do have a minimum number of users required to make it viable. You need to have 500 users. Based on the licensing scheme, they offer 500 users. The initial level would be $3/month per user.

I'd rate the solution eight out of ten. It is very easy to use.

We primarily use the product for proxy services. We are using that to manage services with a third party, so we are not directly exposed to Zscaler.

We enjoy all of the proxy capabilities and the capability to integrate into the SIEM/SOC solution. We also like the capability to have local agents on PCs.

We are using that in managed services, so we are happy with the managed service as it is.

It's a very complete solution and well-organized. 

Sometimes it's not easy to use during large deployments of workstations. It's a bottleneck from a network point of view.

It's a technical solution, so you need to have good architects knowledgeable on Zscaler.

We don't need any other added features.

I've been using the product for nearly two years. 

We have around 1,000 users on the solution. 

We do not have plans to increase usage. 

We have other products as well. In the current set of products, I'm not forcing any swaps or changes.

It's a managed service. We are not exposed to the initial setup process.

It's a managed service, so it's included in the service.

We don't have a direct relationship with Zscaler as we use it in a managed service. 

I'd advise new users to be sure that they have good architects to integrate. It's quite complicated.

Sometimes the complexity of integrating with legacy and other complex setups is a chore.

I'd rate the solution eight out of ten.

The solution is used to manage and protect end users' access to internet resources, websites, and web applications while checking for malicious or bad content in order to grant or block access to certain sites.

This solution has a lot of valuable features. The most valuable features of the solution are URL filtering, CASB, data leak prevention, DLP, and also ZDX a digital experience monitoring option.

The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security.

I have been using the solution for two years.

The solution is not perfect and things can go wrong but it is stable. In the last two years that I've been working with it, we did experience a small outage for a group of customers in a particular region for a few hours. Those customers all received service credits for the outage and it was fixed quickly. I give the stability a nine out of ten.

The scalability is perfect. I would give it a ten out of ten.

Customer service and support are good but there is always room for improvement. We do a lot of our own technical support so we don't have a need to call them often. When customer service and support are needed they are usually there. I give them an eight out of ten.

Positive

The setup is straightforward. If a customer orders all of the features there is a lot of configuration work to do, or they can choose to leave the features in the standard setup. We recommend they take a few days with one of our consultants who are familiar with the solution so they can point them in the right direction. The configuration is based on individual requirements.

The implementation was done in-house, using one of our engineers.

The ROI of the solution is excellent. I give it a ten out of ten.

The solution replaces multiple vendor technologies with one which makes it worth the cost. It is a few pounds per user per month. Occasionally a customer will kick back because they believe it is too expensive for them.

I give the solution a nine out of ten.

Although the solution is easy to configure, there is good value in spending two or three days with an expert that can save a lot of time and effort setting things up in order for you to get real value out of it quickly.

We are using the solution for internet security. It's mostly web-based filtering.

We are into this modern world, meaning, we are working from home in hybrid scenario. Due to the pandemic, we have seen a lot of shifts towards a hybrid model of work. That provides lots of challenges in terms of security including, how to protect the users' machines and other devices. That is one of the core use cases. Wherever you are, you need to be protected. However, the traditional approaches such as a legacy-based proxy system won't work. 

If we have some kind of critical systems, we need to figure out how we can provide the access to all these users, all these remote or roaming users, access to these critical areas, and we need to eliminate those legacy-based VPNs. Zscaler is doing it best. Zscaler offers the best service since you are protected wherever you are.

The internet access is great. It offers good web filtering. It has DLP features. We can monitor our networks with ease. We can monitor the usage, bandwidth, chop, chalking, all these things we can monitor. On top of that, it is providing advanced threat protection ATP, which means any kind of malicious network or malicious payloads that are going through our network can be detected and it can be blocked. We can have a certain kind of block list. There are multiple levels of features.

We have fewer issues with Zscaler.

In terms of user experience, that is also excellent. 

In terms of reporting to senior management, it gives us a clear picture of what needs to be achieved about that solution.

It is easy to set up the solution. 

The solution is stable.

It is a scalable product. 

In terms of user experience, it could be better. It all depends upon the configuration, though. At the moment, they are one of the best. In terms of room of improvement, it depends upon the specific use cases of the customers.

For example, it might be that some of the users are having some kind of connectivity issue. It depends upon how those users are connected. It may not be a product issue. Or maybe they are using a VPN. Local banks won't allow connectivity to their application over a VPN or over a cloud-based proxy service, for example. In some countries, the local banks restrict these kinds of communications. There needs to be some whitelisting done to get those users connected. 

At the moment, we are trying to onboard that solution. In my previous organization, I have used that solution. In my current organization, we are trying to onboard the solution.

It is a stable solution. I never faced any kind of downtime for my critical services. They have a higher availability. If one of the locations goes down, automatically, it'll scale to a preferred location.

The solution scales very well. 

In the last three or four years, there has been a shift towards this product. We likely will increase usage. 

I've never directly dealt with technical support. My team handles any issues and would deal with them directly.

It is easy to set up. However, you need manpower and you need a team to deliver these kinds of things. It's not a plug-and-play thing. It has lots of configurations. We need to deploy the agents. We need to set up those configurations. If we have multiple offices, we need to understand the routing and what mechanisms are in place. That's why it takes a team.

The length of deployment depends on the company and environment. You're looking at the number of networks, the number of servers. 

I can't speak to the costs. I don't handle the licensing. 

I'm a customer and end-user. 

I'm not sure of the exact version of the solution.

Zscaler is a cloud service provider, so they are hosting their services on their own cloud. They might be using the public cloud. I'm not sure. However, it's not an on-premise solution. It's a cloud-based proxy.

You need to perform that due diligence. You need to understand your use cases, including the number of users and how many are working from home or roaming, et cetera. You need to understand hosting, and how to protect servers. There's a lot of understanding you need to have before you can begin implementing anything.  

I'd rate the solution eight out of ten. 

It's a proxy solution, and we use it for reverse proxy, DNS security, and storage security.

The users are at different locations, and Zscaler helps us to put the organization's central security controls on these roaming users.

The performance needs improvement. Some areas create performance issues and, depending on the use cases, require reconfiguration to perform again.

I've been using this solution for one and a half years.

It's on Zscaler cloud.

I find Zscaler to be very stable.

It's very scalable because it's the cloud version. We have 100,000 users across all levels.

I would give technical support an eight out of ten.

Positive

We previously used Westcon-Comstor, which was on-premises, but with Zscaler, we moved to the cloud solution.

The initial setup was pretty easy. The deployment took about three months.

Our team of two members along with Zscaler's team implemented the solution.

We have seen an ROI. This is a well published product, and you get value for your money.

Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features.

Each use case is different, and you have to evaluate it and take the risk.

On a scale from one to ten, I would rate Zscaler Internet Access at nine.

I mainly use Zscaler Internet Access for internet security and filtering.

Zscaler Internet Access's roaming user feature is most valuable and is much better compared to other secure web gateways. 

The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible. Its pricing could also be improved. In the next release, I'd like Zscaler to include local-directory integration.

I've been using Zscaler Internet Access for around eight months.

Zscaler Internet Access is stable.

Zscaler Internet Access is scalable.

Zscaler Internet Access's technical support is excellent.

Positive

The initial setup was easy - I would rate the setup process four out of five.

We used an in-house team.

We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five.

I would recommend Zscaler for traveling users but FortiGate for in-house users. I would give Zscaler a rating of eight out of ten.

Our client is a government client with many different work groups. 

Overall, we're very happy with our product.

The price of the solution could be improved. 

We have been using the solution for two years, since the start of COVID. 

We have had no concerns with the solution's stability so far.

The solution is scalable, we have around 70,000 total users across various environments.

They've been very good, though as we are still assessing the solution you would expect them to be very good.

We also use Cisco Umbrella and we tend to use that more. 

The initial setup wasn't easy in our case, as we have thousands of users spread across different environments. Due to our extensive requirements, initial setup is never going to be easy.

We have found the solution to be expensive. 

We use other similar products and find them to be a bit more preferable to Zscaler. I would rate this solution an eight out of ten.

One of the use cases is VPN replacement. Zscaler Private Access replaces the VPN solution.

Zscaler covers all the features needed to replace a VPN or proxy solution. They are good. They've been on the market for 15 years now, so they are mature enough.

Zscaler needs to add client-to-client communication. It's always client-to-server communication. The cloud and branch connectors could be improved because we're still dependent on traditional firewalls. They should eliminate this. They should also provide WAN devices should to compete with the SD-WAN solutions also.

We have been building our competency and trying to sell Zscaler to customers for almost two years. We are doing this in our labs also, and we have one customer now. 

Zscaler is scalable. 

Zscaler is a cloud-based solution, so it's scalable. 

We worked with Zscaler support initially for some professional services. That service was excellent, but later we had to wait for them to make some changes, so that could be tricky. I rate Zscaler support seven out of 10. 

Neutral

Deploying Zscaler is quick and straightforward. You can easily onboard end-users to Zscaler Private Access once you deploy the application. There is a virtual application in your private data centers that detects the applications, and you can control access.

We have two or three engineer to deploy the solution. Two are usually needed  because there are different roles from a backup point of view, and we have a different set of people during the design stage. We need some people who understand identity solutions. We have a combination of two or three engineers who normally do deployment for around 1,500 users. One person is usually more than sufficient for maintenance because we don't get that many inquiries unless some changes are needed.

We work on a business case, not on ROI, so if the customer sees a positive savings on their business case after the five years or six years, they normally go for Zscaler.

The license is per user, and there's a minimum license per user per year. It's costly if you compare it to the traditional solutions like Symantec or Bluecoat. It's about 20 to 30 percent costlier than the traditional solution, but it gives you the flexibility to work from anywhere, and everything becomes effortless. 

I rate Zscaler Internet Access eight out of 10.

I used Zscaler Internet Access for our proxy web traffic.

One Stop solution for roaming users, single control center for User access, security and performance improvement for Ms sites.

The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy.

Zscaler Internet Access can improve by having more option for filtering policy which is currently only ip based (location policy). The developer need to add more option like identifying DNS and Domains names as well along with ip.

I have been using Zscaler Internet Access for one year.

Zscaler Internet Access is stable. Since we have been using it we have not had any problems. 

Zscaler Internet Access is scalable but it depends on the licensing model you choose. It can scale very easily.

We have approximately 1,800 users using the solution in my company. Everyone in the company is using the solution, from receptionist to corporate employees.

In our experience, Please bare some thoughts for experienced guys in the industry.

I do understand 1-2 years experience guys can do Professional service but when you are customer facing, please: Zscaler need to have strong experience guys during customer interaction.

I rate the support from Zscaler Internet Access a three out of five.

Positive

Not disclosing

The initial setup of Zscaler Internet Access is very simple. The cloud configuration is very easy. The implementation took approximately three months due to Change process, however you can finish in 3 days if you are in small size industry.

Wee had excellent support form vendor but it was done mutually along with inhouse design guide.

Absolutely on the money, look at the security dashboard, its easily noticeable.

The price of Zscaler Internet Access should improve, it is expensive.

but to catch small/medium size business they need to come up with some better licensing plan.

yes, Umbrella, Forcepoint

I rate Zscaler Internet Access a nine out of ten. Love the product.