I would rate the solution a nine out of ten. I would recommend to people that when it is some cheaper options, it is just cheaper. Don't go for the cheaper options. You should go for ServiceNow.
The only advice that I will have is to understand that working on ServiceNow Orchestration requires a basic understanding of programming languages like Java, its classes and scripting. The lack of these skills can make it a challenge to understand and navigate the platform.
I would suggest that before going ahead with a purchase, it is better to just go ahead and then take a look at the existing modules. Maybe install it in a sandbox and try to do a test drive. If possible, maybe go ahead with your use cases and also do a proof of concept before you go for a purchase. That way, you will know exactly which of your requirements the product is meeting right off the bat before you make a purchase. So, those are the things that would help you understand the actual outcomes of the product before you go for the buy. Overall, I would rate the solution a seven out of ten.
Information Technology Specialist at a tech services company with 1-10 employees
Real User
Top 20
2023-02-13T20:28:00Z
Feb 13, 2023
I would recommend the solution any day. I would rate it ten out of ten. It's one of the top products. In earlier days, I had experience with many of the other service desks/IT service management desktop solutions. ServiceNow is the most comprehensive and most adaptable to your specific business requirements. They come up with new features and functionalities, every six months. They always stay ahead of the curve. I administered service assistance for a customer for day-to-day maintenance of the solution. We were three people administering a system and giving additional functionality depending on the customization of less configuration required to make it unique for the customer.
Business Manager, Cybersecurity & Network Practices at a computer software company with 1,001-5,000 employees
Real User
2022-10-06T18:43:48Z
Oct 6, 2022
I recommend this solution. We've been able to build a couple of our own bots for auto-resolution and auto-remediation for incidents or problems. We have also automated in areas where we want to execute some kind of a change so there are multiple use cases across which we have built capabilities. I recommend this solution and rate it eight out of 10.
I would rate this solution 8 out of 10. My advice is it should not be more developer dependent. It should be easier for the organization to scale or to configure. The only challenge I see is it requires a lot of technical expertise to implement these tools and modules and all those things. If a vendor tries to make it easier for everyone to implement, that would make the whole process much easier.
Right now, ServiceNow is limited to IT service management. I believe that it has the potential to go beyond that and be an entire ERP which would allow organizations to centralize a lot of their activity. I would rate this a nine out of ten.
I would definitely recommend Orchestration if you're already on the ServiceNow platform. It makes no sense going with orchestration products other than ServiceNow. The solution has been greatly enhanced over the last couple of years and I think it's a good product now. I would rate this solution a seven out of 10.
Overall, this solution is fairly decent. We are not using it for very complicated or extensive things but for basic orchestration, it is working great. The only problems we are having are related to small issues that have to do with syncing data. My advice to anybody who is considering this solution is that the day-to-day operations are very good. For basic functions, it operates more or less out of the box and those features are good. If on the other hand, they are looking for a very extensive level of integration, then it might be a challenge with respect to the technology or even the culture. I would rate this solution a seven out of ten.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
Overall, I would rate it an eight out of ten.
I would rate the solution a nine out of ten. I would recommend to people that when it is some cheaper options, it is just cheaper. Don't go for the cheaper options. You should go for ServiceNow.
The only advice that I will have is to understand that working on ServiceNow Orchestration requires a basic understanding of programming languages like Java, its classes and scripting. The lack of these skills can make it a challenge to understand and navigate the platform.
I would suggest that before going ahead with a purchase, it is better to just go ahead and then take a look at the existing modules. Maybe install it in a sandbox and try to do a test drive. If possible, maybe go ahead with your use cases and also do a proof of concept before you go for a purchase. That way, you will know exactly which of your requirements the product is meeting right off the bat before you make a purchase. So, those are the things that would help you understand the actual outcomes of the product before you go for the buy. Overall, I would rate the solution a seven out of ten.
The product is cloud-based. Overall, I rate the solution a nine out of ten.
I would recommend the solution any day. I would rate it ten out of ten. It's one of the top products. In earlier days, I had experience with many of the other service desks/IT service management desktop solutions. ServiceNow is the most comprehensive and most adaptable to your specific business requirements. They come up with new features and functionalities, every six months. They always stay ahead of the curve. I administered service assistance for a customer for day-to-day maintenance of the solution. We were three people administering a system and giving additional functionality depending on the customization of less configuration required to make it unique for the customer.
The cost is very high and prohibitive so I rate the solution a five out of ten.
I recommend this solution. We've been able to build a couple of our own bots for auto-resolution and auto-remediation for incidents or problems. We have also automated in areas where we want to execute some kind of a change so there are multiple use cases across which we have built capabilities. I recommend this solution and rate it eight out of 10.
I rate this solution a ten out of ten. I would recommend ServiceNow Orchestration, and I consider it the best product in its domain in the market now.
I would rate this solution 8 out of 10. My advice is it should not be more developer dependent. It should be easier for the organization to scale or to configure. The only challenge I see is it requires a lot of technical expertise to implement these tools and modules and all those things. If a vendor tries to make it easier for everyone to implement, that would make the whole process much easier.
Right now, ServiceNow is limited to IT service management. I believe that it has the potential to go beyond that and be an entire ERP which would allow organizations to centralize a lot of their activity. I would rate this a nine out of ten.
I would definitely recommend Orchestration if you're already on the ServiceNow platform. It makes no sense going with orchestration products other than ServiceNow. The solution has been greatly enhanced over the last couple of years and I think it's a good product now. I would rate this solution a seven out of 10.
Overall, this solution is fairly decent. We are not using it for very complicated or extensive things but for basic orchestration, it is working great. The only problems we are having are related to small issues that have to do with syncing data. My advice to anybody who is considering this solution is that the day-to-day operations are very good. For basic functions, it operates more or less out of the box and those features are good. If on the other hand, they are looking for a very extensive level of integration, then it might be a challenge with respect to the technology or even the culture. I would rate this solution a seven out of ten.