Best Live Chat Solutions

What is Live Chat?

Live Chat allows businesses to engage with customers in real-time, enhancing customer support and driving sales. It's a direct communication channel improving customer satisfaction and loyalty.

To learn more, read our Live Chat Buyer's Guide (Updated: February 2025).

The top 5 Live Chat solutions are ChatX Live Assist 365, LiveChat, NICE CXone, 3CX Live Chat and Comm100 Live Chat, as ranked by PeerSpot users in February 2025. NICE CXone received the highest rating of 8.0 among the leaders and is the most popular solution in terms of searches by peers, and LiveChat holds the largest mind share of 17.8%.

Businesses leveraging Live Chat solutions experience quicker response times and increased customer engagement. This tool is essential for providing immediate assistance, addressing customer inquiries, and resolving issues with efficiency. Live Chat is typically integrated on websites to facilitate smooth and prompt customer interactions, helping organizations stay competitive and proactive in their customer service approach.

What are the critical features to look for in a Live Chat solution?

Real-time Messaging: Provides instant communication with customers.
Automated Responses: Uses AI to answer common questions round-the-clock.
Multi-channel Support: Integrates with various platforms like social media and email.
Customization: Allows personalizing chat prompts and interface appearance.
Analytics: Offers insights on customer interactions and agent performance.

What are the benefits and ROI of using Live Chat solutions?

Improved Customer Satisfaction: Quick resolution of issues enhances user experience.
Increased Conversion Rates: Engaging with potential customers boosts sales.
Cost-effective: Reduces the need for extensive phone support teams.
Higher Retention: Satisfied customers are more likely to return.
Valuable Insights: Analyzing interactions helps refine services and strategies.

In retail, Live Chat solutions enable instant product inquiries, aiding customers in their purchasing decisions. In healthcare, it facilitates patient support and information dissemination. Financial services use Live Chat to offer real-time assistance and consultation.

Implementing a Live Chat system empowers organizations to offer timely and efficient customer support, greatly benefiting overall service quality and operational efficiency.

Buyer's Guide

Live Chat

February 2025

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Helped 841,302 peers since 2012

Live Chat solutions mindshare

As of March 2025, in the Live Chat category, the mindshare of 3CX Live Chat is 8.5%, up from 5.2% compared to the previous year. The mindshare of NICE CXone is 11.9%, up from 10.1% compared to the previous year. The mindshare of LiveChat is 17.8%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Live Chat

Top Live Chat products

Rankings through

#1 Ranked

ChatX Live Assist 365

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co-browsing immediately from a browser or mobile app without installation and telephony integration. Unlike most co-browsing technologies, CafeX avoids sharing the Document Object Model (DOM) between the user and the expert, because DOM can create browser compatibility issues and lacks support for native mobile apps. CafeX's unique technology supports co-browsing on iOS and Android and avoids formatting inconsistencies between browsers. Live Assist ensures that sensitive information, fields and regions are hidden from the expert's view. This enterprise-ready solution also works with existing business collaboration systems to ensure IT investments are protected.

129

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LiveChat

Premium live chat software with help desk features.

Reviews

251

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Find out what your peers are saying about CafeX Communications, Text, NICE and others in Live Chat. Updated: February 2025.

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841,302 professionals have used our research since 2012.

NICE CXone

NICE CXone enhances call and email management in high-volume call centers. It supports multi-brand operations with ACD/IVR, quality management, dashboards, and integration with platforms like Microsoft Dynamics 365. Users benefit from real-time tracking, KPIs, customization, and call tagging. However, improvements in the user interface and reporting features are needed.

8.0

Rating

Reviews

533

Words/ Review

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3CX Live Chat

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

7.0

Rating

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316

Words/ Review

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3CX Live Chat vs LiveChat

Comm100 Live Chat

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. They empower genuine and personalized engagement on live chat, email, social media, and SMS through a single, unified console, enhanced with AI-powered chatbots and fully integrated knowledge bases.

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FreshChat

Freshchat helps you engage and delight your customers wherever they are - web, mobile and social messengers.

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FreshChat vs ChatX Live Assist 365

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841,302 professionals have used our research since 2012.

REVE Chat

REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. It provides several advanced features like Voice Call, Video Chat, Visitor Analytics, Facebook Chat, Department Routing, Auto Trigger to provide better customer service and boost sales conversions.

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Zendesk Chat

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

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Bold360

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

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Amity Chat

Amity is the home of innovative digital solutions that help organizations, teams and individuals achieve more through the power of technology. On top of building and delivering our ecosystem of tools, ranging from virtual workplace solutions to chatbot management systems, we operate as your digital partner to champion a transformational journey from end-to-end.

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Amity Chat vs LiveChat

Engati

Engati is a chatbot platform to build bots and Live chat in minutes without programming. Build once and publish across 8 major platforms FB messenger, telegram, website, etc. Engati an all-in-one platform for chatbots and Live chat which covers all aspects of creating, deploying, maintaining bots.

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Velaro Live Chat

Velaro Live Chat offers a robust, customizable solution that's easy to set up and starts delivering results within hours or days. It automatically and instantly get a full picture of every website visitor - what they've viewed, how they got to your site and what they've chatted about before. Your agents will know the answer before the customer even asks the question. Velaro Live Chat is a rules-based workflow and routing functionality that send chats to individual customer service reps (or groups of CSRs) based on any criteria. It can filter, view and analyze enterprise-wide live help performance with the set of reporting tools, real time, or run regularly scheduled reports. It has an Enterprise Security using a click-to-chat tools that are designed with privacy.

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Hoory

Increase customer loyalty with an AI-powered assistant that understands intent, provides fast and relevant answers, while uncovering insights into customer behavior.

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Chative

Chative.IO platform helps small and medium businesses to grow sales and customer trust directly through chat.Customize the entire chat window to match the look and feel of your brand, create targeted welcome messages to quickly connect with visitors the moment they land on your sites.Customize the entire chat window to match the look and feel of your brand, create targeted welcome messages to quickly connect with visitors the moment they land on your sites.Deliver targeted messages and create personalized customer experiences.Scale engagement with a chatbot. Complex queries will be handed over to a human.

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Drift Live Chat

Every business wants to engage with their buyers right away. But not everyone on your website is qualified for a conversation with your sales team.

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iAdvize

iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries.With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.

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OmniOmni

Introduce omnichannel experience to your business: combine all your messengers in a single OmniOmni Chat Platform. Use our flexible API and connect the most popular CRM-systems or systems of analytics to the platform.

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JungleWorks Hippo

Move deals quickly through your sales funnelOur chat bot and live support software allows youto engage, route and convert hot leads in real-time.

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JivoChat

JivoChat is a fast, easy and stylish way to connect with your website vistors. Provide the info and help they need... and win their business.

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Serviceaide Luma

Luma is a Virtual Agent that provides better service experiences by providing customers with an intelligent, natural language conversational approach to Service Management. ... a conversational interface that guides users to actionable requests and improved self-service.

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ProProfs Live Chat

ProProfs Live Chat engage and convert website visitors to customers. It resolves customer issues by seeing what customers type (even before they send it) or what they are viewing on your website. Live chat on your website helps you monitor and initiate conversations with site visitors, generate new leads with a pre-chat form and improve conversions, using ready-made templates & greetings. Your support operators can send proactive chat invitations to site visitors when they land on key pages of your site and gently guide them through the sales funnel which will improve the customer engagement considerably. Live chat software is securely hosted on IBM servers and integrates seamlessly with popular CRM, CMS, e-commerce, email marketing and many other tools.

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ProProfs Live Chat vs LiveChat

Slaask

Slaask enables you to chat with your visitors and clients in real time, and directly from Slack. Fewer tabs. More reactive. More conversions.

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eGain Chat

eGain Chat enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.

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