As of November 2024, in the IVR Systems category, the mindshare of NICE CXone is 17.3%, up
from 16.5% compared to the previous year. The mindshare of Genesys Voice Platform is 14.2%, up
from 10.8% compared to the previous year. The mindshare of Nuance IVR is 37.3%, up
from 32.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
NICE CXone (formerly NICE inContact) is an industry-leading cloud platform designed to optimize customer and employee experiences. The solution provides a comprehensive suite of capabilities including omnichannel routing, artificial intelligence, advanced analytics, workforce engagement, and robust integration. CXone helps connect systems, uncover insights, and empower teams to provide seamless, efficient, and personalized customer journeys. The regular enhancements emphasize driving innovation in CX technology while enabling flexibility and scalability.
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based selfâservice and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
West's Holly Voice Platform provides a suite of security capabilities that support customers seeking PCI Compliance for systems that perform credit card transactions. PCI DSS covers multiple facets of a system such as security management, policies, procedures, and network architecture, software design and other critical protective measures
Elevate your customer experience and streamline operations with Verint's IVR and Voice Self-Service solutions, the leading choice for enterprise self-service. Modernize your IVR system with features like personalized call flows, real-time fraud detection, and goal completion analysis to enhance customer satisfaction and boost automation rates. Verint's fully-managed cloud solution ensures reliability, with a decade-long track record of system uptime, even during crises like hurricanes and power outages. Whether you need simple touch-tone options or advanced natural language and AI-based routing, Verint provides tailored solutions to meet your business needs.
Phonexia transforms voice to knowledge with its innovative speech analytics and voice biometrics technologies. Its Phonexia Speech Engine is the first on the market using exclusively deep neural networks to provide extremely accurate and fast results. The Phonexia Speech Platform packs a wide range of speech technologies into a single, highly modular platform that is easy to integrate with other solutions. Phonexia innovation is available through network of integration partners. A university spin-off, Phonexia has been delivering its technologies to call-centers, financial institutions, and security agencies in more than 60 countries since 2006.
Prophecy is an industry-leading communications platform that makes it easy for companies to interact with customers in ways that improve service, drive sales, and lower costs.
The call is the perfect instrument for your marketing strategy: transmit bulk messages at once, make different notifications. Fulfill your task with low pricing: an automated call cost at least three times cheaper than SMS. Our software allows you to receive incoming applications as well.
Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.For companies dealing with a large number of customers, it's important to make a good first impression when they call you. An interactive voice response (IVR) system offers a custom welcome, call routing and self-serve options, helping your business build customer loyalty and achieve maximum customer satisfaction.
Klearcom has developed a non-intrusive SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 96+ countries.
