Stable, easy to configure, flexible, and customizableGenesys Voice Platform needs to bring back the multicloud platform similar to a cloud solution on-premise. My organization was excited about the multicloud and was planning to switch to it, but then Genesys announced that it would no longer be available or supported. I used to work in a bank in Turkey, and because of some banking regulations, you cannot use cloud platforms such as Google Cloud or Amazon, so the workaround is using a multicloud platform. Genesys Voice Platform needs to be available on a multicloud platform, and that's an area for improvement. Documentation for the product also needs improvement. It needs to be complete, and when you search on Google, for example, you can only find so many resources. As a developer, I was trying to implement and customize the agent desktop and needed more information. Still, I didn't find it on the existing documentation for the Genesys Voice Platform. It only pointed out some technical issues and solutions, but the information provided needed to be better, which is why sometimes, it takes time to create custom integrations and applications. The documentation that talked about developing custom applications needs improvement as well. I want to pay more attention to the predictive routing feature of Genesys Voice Platform because it's very nice, but I need to check it out first. Otherwise, Genesys Voice Platform is a solid and good product.
