Adobe Experience Manager Reviews

Name: Adobe Experience Manager
Brand: Adobe
Rating: 4.0 (20 reviews)

Vendor: Adobe

4.0 out of 5

20 reviews
95% willing to recommend

1,380 followers

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What is Adobe Experience Manager?

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

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Adobe Experience Manager is the #1 ranked solution in top Digital Experience Platforms, #3 ranked solution in top Web Content Management solutions, #6 ranked solution in top Enterprise Social Software, and #8 ranked solution in top Enterprise Content Management solutions. PeerSpot users give Adobe Experience Manager an average rating of 8.0 out of 10. Based on the analysis of the 20 most recent Adobe Experience Manager reviews, the overall sentiment is positive, with a sentiment score of 7.5. (Among the highest in the category). Adobe Experience Manager is most commonly compared to SharePoint: Adobe Experience Manager vs SharePoint. Adobe Experience Manager is popular among the midsize enterprise segment, accounting for 52% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 48% of all views.

Buyer's Guide

Adobe Experience Manager

January 2025

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Featured reviews

Prince Shivhare

Architect at Endeavour Group

Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skills. Depending on the skill level of the developers building the components within Adobe Experience Manager, you can have a very streamlined implementation or a very difficult one. Tool-wise, the Adobe Experience Manager support team is not very responsive when the user faces issues in AEM as a Cloud Service. If I reach out to Adobe for something, they create a ticket, and then I might wait three to four days for a response. When I have issues, I want an immediate response. On AEM as a Cloud Service, this is the one thing I think Adobe needs to improve. They should resolve issues within a day so everything runs smoothly for the user. Area of improvement for on-premises: For on-premises AEM, everything is managed by us, but since Adobe Experience Manager was not a very big market earlier (though it's growing now), there are limited clients. The cost of the tool is high, and maintenance is heavy – it's very costly. So, the developers working in AEM development might not always have the proper skills to develop the components. For example, in a normal website, we often see carousels which represent your website in a very dynamic way. Now, suppose you have two carousels on the page – one at the top and the next at the bottom. They have different purposes. If I'm a skilled developer, I'll create one component and serve both banners with the same component – a single, dynamic component. This makes it easy for content editors in the production environment to drag, drop, and change the content. But, if I'm not an experienced developer or I don't have knowledge of AEM, I might create two components – one for the top and one for the bottom. Maintenance becomes heavy, and it's harder for the content team to understand which component to use. A less experienced developer might create multiple components for the same function, increasing complexity and challenges. Over the last three to four years, this lack of resources and skilled AM developers has created these kinds of issues.

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Akshat Prakash

Consultant at BP

I use the solution’s online version licenses. Adobe Experience Manager is deployed on-cloud in our organization. People could use Adobe Experience Manager if pricing is not a challenge for them. Before using Adobe Experience Manager, people can start with free tools like Inkscape, Pencil, or Sketch. Overall, I rate Adobe Experience Manager an eight out of ten.

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Thomas Becker

Managing Partner(Austria) at a integrator with 11-50 employees

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia Working with big companies, I help them either consider setting up a new content management system or address issues they might have with their existing…

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Adobe Experience Manager mindshare

Product category:

As of January 2025, the mindshare of Adobe Experience Manager in the Enterprise Content Management category stands at 2.8%, down from 2.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

PeerAnalyst reports

Type	Title	Date
Category	Enterprise Content Management	Jan 10, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 10, 2025	Download
Comparison	Adobe Experience Manager vs SharePoint	Jan 10, 2025	Download
Comparison	Adobe Experience Manager vs OpenText Documentum	Jan 10, 2025	Download
Comparison	Adobe Experience Manager vs OpenText Extended ECM	Jan 10, 2025	Download

Title	Rating	Mindshare	Recommending
SharePoint	3.9	18.2%	78%	154 interviews Add to research
Box	4.2	4.0%	85%	40 interviews Add to research

Valuable Features

Adobe Experience Manager's most valuable features include its ease of use for content authors, seamless integration with Adobe Marketing Cloud, and robust Digital Asset Management (DAM). Its support for OSGi bundles and reusability of page components enhances flexibility. Users appreciate the real-time analytics dashboard, user-generated content integration through Livefyre, and powerful design capabilities. It also excels in content management across platforms, providing comprehensive targeting and segmentation tools while maintaining a user-friendly interface.

"The integration of customer behavior and website setup is impressive."
"The integration of customer behavior and website setup is impressive."
"The most valuable features of Adobe Experience Manager include its capability to manage content and create reusable fragments."

Room for Improvement

Adobe Experience Manager struggles with poor documentation and support, inefficient integration with other Adobe Marketing Cloud products, and complex pricing models. Users report issues with coding standards in the API, synchronization challenges, and inadequate recovery options. It demands skilled developers, high costs, and specific IDE support like IntelliJ and NetBeans. The programming model and Cloud Service support response times need enhancement, while transitive JavaScript dependencies and reusable component functionality further add to users' frustrations.

"Adobe's technical support is so-so."
"The licensing model is opaque, and technical support could be improved, especially for smaller companies."
"Adobe Experience Manager could improve by allowing the reuse of components like a progress bar across multiple pages to make the development process more efficient."

ROI

Users have experienced a positive ROI with Adobe Experience Manager, appreciating its ease of use and capability for website content management. Adobe stands out as a leader in the market, delivering strong analytics and significant returns, particularly in applications with numerous users. Its feature for altering content without needing deployments is especially advantageous. Many consider it a worthy investment due to its efficiency in maintaining large-scale user interactions.

Pricing

Adobe Experience Manager is often perceived as expensive, with costs varying based on usage, sites, and users. Pricing may be high, especially for large, dynamic sites or user-data-based campaigns. Licensing is not always clear, and careful architecture can reduce unnecessary costs. Multiple license levels are available, with an initial free trial month. Yearly fees apply, and pricing is generally on the higher side compared to other content management systems but considered valuable for large enterprises.

"It's really costly."
"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."
"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

Popular Use Cases

Adobe Experience Manager is utilized for content management, digital marketing, and user experience design. Companies prefer it for web development, hosting features, and integrating tools like Analytics and Target. It aids in synchronizing third-party data, offers commercial support, and provides unified data visualization for quick decisions. Businesses engage with it for versatile needs such as e-commerce across mobile, web channels, and managing user-specific data analytics. Users appreciate its robust capabilities for large-scale applications.

Service and Support

Adobe Experience Manager's customer service receives mixed feedback. While some find support responsive and helpful, others highlight slow response times and complexity in resolving issues. Many appreciate dedicated support based on client contracts, although challenges arise when communicating through intermediaries or dealing with specific geographical regions. Experiences vary based on company size and the nature of the issue, with larger enterprises often receiving more attentive service compared to mid-sized businesses.

Deployment

Users find Adobe Experience Manager's initial setup straightforward, often describing it as easy with a quick deployment process. However, they note it can be complex for those new to relevant technologies. Familiarity with Java, content management systems, and planning for integration is essential. Some say customization poses challenges. Others highlight the user-friendly setup when adopting AEM as a Cloud Service, where Adobe manages much of the process. Proper guidance and preparation facilitate a smoother experience.

Scalability

Adobe Experience Manager is highly scalable and customizable, supporting worldwide use and large user bases. It easily adapts to cloud environments and efficiently manages web content, minimizing server requirements. While transitioning to the cloud can present challenges, it offers flexibility by enabling horizontal scaling. Organizations appreciate its design and development capabilities, proving suitable for enterprise-level needs. Combining customization with scalability, it handles significant user traffic and diverse content management efficiently.

Stability

Adobe Experience Manager is generally stable with quick response times, high performance, and strong security features. Challenges include memory leaks, rapid storage consumption with Mongo setup, and integration issues with other Adobe Marketing Cloud products. Stability can be influenced by custom code and server specifications. Users find the cloud version to be somewhat stable but lacking full feature support. Many have observed improvements since migrating to AEM as a Cloud Service.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Adobe Experience Manager Buyer's Guide for additional reliable information.