Service and Support
Aruba Instant customer service and support are generally perceived as good, with some users noting quick responses and knowledgeable assistance. However, there are concerns about response times and technicians not thoroughly reading provided case notes. While many users have not needed support, small to medium businesses may find the delay in response challenging. Following its acquisition by HPE, some feel the support quality has declined compared to when it was independently managed by Aruba.
Deployment
Aruba Instant's initial setup is commonly described as easy and straightforward by multiple users. Some note complexities, varying based on specific configurations and environments. Deployment times vary, with many completing it quickly, often within a few hours or less. Users appreciate the simple process, emphasizing minimal need for expertise. Some mention issues with onboarding, but generally find it manageable with limited resources, making it suitable for small to medium-sized environments.
Scalability
Aruba Instant offers notable scalability, accommodating varying numbers of users and access points across diverse setups. It is widely appreciated for its ease of deployment and management, particularly praised by many for efficiently handling medium-sized and small businesses. Some find limitations for large-scale environments, suggesting preference for smaller operations. The platform can scale across multiple devices and locations, adapting based on specific user needs, although certain scenarios may challenge its capacity.
Stability
Users find Aruba Instant to be highly stable and reliable. Many highlight its consistent performance without crashes or bugs. Some rate its stability as exceptional, while others mention occasional issues, like the dependency on cloud connectivity or occasional latency with high-demand applications. Configuration stability is noted as crucial for optimal performance. Ratings mostly reflect high satisfaction, often scoring between eight and ten out of ten, emphasizing stability as a strong aspect of Aruba Instant.