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Trevor Fernandes - PeerSpot reviewer
Team Lead at a manufacturing company with 5,001-10,000 employees
Real User
Top 5
Useful as access points but improvement is needed in support
Pros and Cons
  • "The tool's most valuable feature is Captive Portal, which we employ for our guest network. It enables us to create a separate virtual subnet for guests, ensuring their network traffic remains isolated from our office network. Another valuable feature is its role-based access control. This functionality allows us to assign different access privileges to users based on their roles within the organization."
  • "The tool's support quality has changed since HPE acquired it. It is also impossible to tell the log dates."

What is our primary use case?

We use Aruba Instant as our access point for various purposes, including data, and throughout the office. As we expand, we plan to implement it in our warehouse for connectivity.

What is most valuable?

The tool's most valuable feature is Captive Portal, which we employ for our guest network. It enables us to create a separate virtual subnet for guests, ensuring their network traffic remains isolated from our office network. Another valuable feature is its role-based access control. This functionality allows us to assign different access privileges to users based on their roles within the organization.

What needs improvement?

The tool's support quality has changed since HPE acquired it. It is also impossible to tell the log dates. 

For how long have I used the solution?

I have been using the product for nine years. 

Buyer's Guide
Aruba Instant
March 2025
Learn what your peers think about Aruba Instant. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I rate the tool's scalability an eight out of ten. My company has 250 users. 

How are customer service and support?

Previously, our interaction and follow-up were mainly with Aruba, the original manufacturer of Aruba Instant. However, since support has transitioned to HPE following Aruba's acquisition, the level of support has not been as satisfactory. While Aruba had its dedicated support system and community, these resources have been integrated into HP's support structure, which has impacted the quality of service we receive.

How was the initial setup?

Aruba Instant's deployment is easy. I implemented the device registration process by registering one device and then broadcasting that configuration to all other devices. This automated the configuration setup for all devices. 

What's my experience with pricing, setup cost, and licensing?

The product has increased its pricing by at least 30 percent. 

What other advice do I have?

Previously, when Aruba was a standalone company, we enjoyed excellent support as they were our partners. However, over the past nine years, Aruba underwent a significant change when it was acquired by HPE. This acquisition took place approximately four or five years ago. Following this transition, Aruba is no longer our partner, and we prefer to work with our partners. I rate it a nine out of ten. 

Aruba Instant can be one of the best solutions for small businesses or users because of its virtual controller feature. Unlike many other products where you must purchase a separate controller hardware or software, Aruba Instant includes a virtual controller within the device.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Xavier Gillon - PeerSpot reviewer
Director Of Information Systems and Technology at New Paradigm For Education
Real User
Very stable and scalable; straightforward deployment with great customer support
Pros and Cons
  • "Works automatically in terms of setup with the product finding its master wifi access point."
  • "If you need to access the master access point the integration between the two becomes quite expensive."

What is our primary use case?

I'm the director of information technology at a school and we use this solution for our Wifi. We are customers of Aruba.

What is most valuable?

The easy setup means that the initial deployment becomes the master access point and everything else follows automatically. As you plug your wifi access points in, and it picks up the network, it will look for the master wifi access point that will work as the controller. It's great. 

What needs improvement?

Although you don't have to purchase a subscription for the Aruba cloud controller, it's a lot better to have all of your access points in the cloud, so you can manage them without accessing the master access point itself. Integration between the two is pricey and that would be my one complaint about this product. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

We haven't had any issues with stability. If you configure it to auto update, there won't be any problems. I haven't had any issues with the access points.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

As long as you have your serial number, the technical support is good. They'll work with you to configure and help you through any issues. They'll look at the backend and tell you what's going on with it as well. You don't have to have a lot of knowledge about the system to use it.

Which solution did I use previously and why did I switch?

We switched to Aruba Instant around 2015 when HPE purchased Aruba and they discontinued Pro Curve.

How was the initial setup?

If there are no special requirements and you're using it out of the box, it's very easy to deploy and maintain. 

What other advice do I have?

It's important to know your physical environment so that when ordering particular access points, you're getting what works for your environment, whether the location is a modern building or something older. 

I rate this solution 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Aruba Instant
March 2025
Learn what your peers think about Aruba Instant. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,651 professionals have used our research since 2012.
Project Manager at a tech consulting company with 51-200 employees
User
Top 5
Offers seamless switching between wireless connections, providing high mobility for users and very reliable
Pros and Cons
  • "Aruba's mobility features, which facilitate seamless switching between wireless access points, are also quite impressive. Users don't even notice the transition, ensuring a smooth and uninterrupted experience."

    What is our primary use case?

    We are a system integrator. Aruba is a very reliable solution, and I've been working with Aruba products for more than five years. It started with Aruba wireless solutions, like the 135 series, 203H Series, 203R Series, 300 series, and now Aruba 8. 

    The coverage is excellent, and it's very well developed with high customer satisfaction.

    How has it helped my organization?

    The product is quite reliable. The hardware is solid, and the RF coverage is superb.

    What is most valuable?

    First and foremost, the coverage is very good. Even with numerous clients connected, the average coverage remains strong. Typically, we observe two to three bars, and on occasion, we've even seen six bars of signal strength. It's a remarkably balanced system that consistently delivers reliable performance.

    Aruba's mobility features, which facilitate seamless switching between wireless access points, are also quite impressive. Users don't even notice the transition, ensuring a smooth and uninterrupted experience.

    Additionally, features like Aruba Am technology, MAC address control, and guest access port enhance security are good. 

    I have been working on a feature for Aruba Instant called Mobile Access for the Edge Tenant. This feature would allow us to manage and control access points from the cloud. We could provision APs, make configuration changes, and monitor their performance.

    For how long have I used the solution?

    I have been using this solution since 2017. I currently use version 8.

    I've worked on many projects with Aruba Instant. We've deployed the virtual drill of Aruba AP-505 and AP-514 in several projects.

    What do I think about the stability of the solution?

    I would rate the stability an eight out of ten. 

    What do I think about the scalability of the solution?

    I would rate the scalability a nine out of ten. We have small as well as enterprise. Small and medium. Most of the time, it is small and medium.

    How are customer service and support?

    I've installed over a thousand access points and the support has been reliable. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy. We are mostly on-premises; slowly, we are migrating to the cloud. 90% of us are on-premises, but 10% are gradually introducing the cloud.

    Most of the client setup is at the private center data center. And public clouds like AWS and Microsoft Cloud.

    The deployment took a few hours.

    What was our ROI?

    Our customers see an ROI. 

    What's my experience with pricing, setup cost, and licensing?

    It's not too expensive. It is somewhere between the middle, the expensive, and the cheap.

    The pricing is reasonable.

    What other advice do I have?

    Overall, I would rate the solution a nine out of ten. 

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Head of IT at a tech services company with 1-10 employees
    Real User
    Fair pricing and reliable with good notifications
    Pros and Cons
    • "I like the notifications. I really like that it gives me those reports in terms of whether those access points are on or off."
    • "The restart time should be improved."

    What is our primary use case?

    We primarily use the solution for surfing and browsing. Students would use it for social media. Professionals might use it for video calling or video conferencing as well. These would be the cases.

    What is most valuable?

    I really like the Instant On app. It keeps giving me feedback on whether one point is connected or not. I don't know which category this would fall under, yet that's what I really care about. I want to know which access point is currently on, whether it's connected or not, and if it serves the users that are connected to it.

    That would be the main thing I would care about in an app since, with other configurations, you can figure out everything on your own. You just need to stay alert, and constantly knowing if that node is on is very useful. 

    I like the notifications. I really like that it gives me those reports in terms of whether those access points are on or off. 

    Overall, the product is good. It is scalable and reliable. 

    What needs improvement?

    The restart time should be improved. Whenever one access point has to restart, it takes about 15 minutes to get back in business, and that's a long time. Whether it's some kind of a malfunction or a software update, it takes really long for it to get back up. That would be my main issue.

    When you look at networks, it's not really all about the access point. It's also about the other products you need to connect to, and when it comes to the kind of devices and products here available in my market, they're usually slow to get here. For example, if you talk about Wi-Fi 6, Wi-Fi 6 has been deployed in Europe and the US for about a year or two years now. The only AP I have that supports Wi-Fi 6 is the AP22. However, I'm not sure about other products that can utilize the Wi-Fi 6 anyway. If you talk about laptops, I'm not sure if they all support Wi-Fi 6 or if they are available here in my country. You usually get those improvements by default if they are going to launch a new product. I hope this happens with Aruba.

    For how long have I used the solution?

    I've been using the solution for a year and a half now. 

    What do I think about the stability of the solution?

    The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.

    What do I think about the scalability of the solution?

    The solution can easily scale. 

    You can even make points talk to each other using the cable or a wireless signal. It's really nice.

    We have 200 to 300 people using the solution right now. 

    How are customer service and support?

    I haven't tried any technical support. 

    Which solution did I use previously and why did I switch?

    I haven't tried many access points. However, I've worked with Fortinet and FortiApp, and of course, I've worked with Aruba and when it comes to restarting an access point, the time to get back up and online and connected and all that is much shorter on Fortinet. 

    How was the initial setup?

    The Aruba implementation was really easy. All you need to do is create an account and then tell it whether you want it to be an extension of your current network or to assign different IP ranges. Then, you set up the networks, and that's it. It was up and running in 15 minutes or less.

    The only issue is when you add your access points, it takes about seven to ten minutes to be discoverable by the app. That's about it. That's about the worst thing when it comes to timing - to discover that there's a new access point connected. That said, once it's connected, it's up and running in no time.

    We do not need many admins for maintenance. We just need one. It's basically my assistant and me, and we're funded. I've had no issues with it whatsoever. 

    Unless it's a hardware problem - and I have not experienced that yet, and I hopefully won't. You might need to contact the manufacturer themselves to do the work to get it fixed. However, I haven't experienced anything like that yet.

    What's my experience with pricing, setup cost, and licensing?

    I'm located in Palestine. I bought it from another person who got it from the main distributor and got it to me. This is how it works. While it depends on the model, compared to other products, it's fairly priced.

    I'm not sure about pricing worldwide since it could be different. However, it's one of the cheapest solutions here or the more affordable solution. Fortinet is much more expensive, and Unify is even more expensive. If you look at the package as a whole, you're much better off with Aruba. As a business, you always need discounts and cheaper products. If it got even lower, they would get more market share.

    We pay about $300 per access point. Fortinet is about $500. It's a one-time fee. 

    What other advice do I have?

    I'm a customer and end-user. 

    I do have a firewall. However, I manage all the Aruba devices through the cloud, the Instant On Portal, and the Instant On app.

    I'd rate the solution eight out of ten based on the slower restart time. 

    Most people, when they're connected to it, they're satisfied. I have more than 40 or 50 clients connected to each access point, and they're usually satisfied with the service. The coverage could be a bit improved, and we need more control over the radios. It's done automatically via the AP, and sometimes you might want to control that yourself - yet there's no option to do that, or, at least, I have not figured that out yet.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Solution Architect at Quess Corp Limited
    Real User
    Top 5
    Provides good seamless connectivity, user experience, performance, and reliability
    Pros and Cons
    • "Aruba Instant is a cloud-managed solution that can be managed from the cloud."
    • "Embedding a heatmap tool within the product would make it easier to conduct a wireless survey."

    What is our primary use case?

    The solution is used for guest user login for wireless, secure connectivity for internal and guest users, and user experience.

    What is most valuable?

    Aruba Instant is a cloud-managed solution that can be managed from the cloud.

    What needs improvement?

    The solution’s pricing could be improved. Embedding a heatmap tool within the product would make it easier to conduct a wireless survey. If you are pitching the product against other solutions, it would be best to conduct a prior wireless survey before positioning the product.

    For how long have I used the solution?

    I have been using Aruba Instant for five to six years.

    What do I think about the stability of the solution?

    Aruba Instant is a stable solution.

    What do I think about the scalability of the solution?

    You can scale the solution based on your requirements.

    What about the implementation team?

    To deploy the solution, you first need to set up and register the access points on the cloud. Then, you configure everything and push it to the endpoint devices. It takes around six months to deploy the solution.

    What was our ROI?

    The solution provides a good return on investment in terms of user experience.

    What other advice do I have?

    There are limitations to the solution's security, and you need additional security like firewall and endpoint security. The solution improves the reliability, uptime, user experience, and seamless connectivity with the access points.

    Users can log in and connect to the tool from anywhere. The solution provides seamless connectivity, user experience, performance, and reliability.

    Overall, I rate the solution an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    FranklinSanguina - PeerSpot reviewer
    Solutions Consultant at TD SYNNEX
    Real User
    Easy to manage with a good user experience and excellent flexibility
    Pros and Cons
    • "The solution provides a very good end-user experience."
    • "They could offer a new model for access points that are outdoors."

    What is our primary use case?

    I primarily use the solution for my WiFi.

    What is most valuable?

    The solution provides a very good end-user experience. 

    It's easy to manage the wireless. I can make a mesh. I can make connections to other access points without wires. I have several WiFi routers and can connect them seamlessly.

    It's very transparent. I can see how my bandwidth is being used and I can control that.

    The access point has a firewall inside to see my applications and the kinds of applications I am using.

    The most valuable aspect is the potential to have it cover all my devices and I can see the applications and make a policy around them. The monitoring is very good as it does help me build out policies around the access points. 

    The security features are very good. 

    What needs improvement?

    They could offer a new model for access points that are outdoors. They don't have an outdoor WiFi Six in their portfolio right now.

    They should maybe make the sites bigger. While you can have extension nodes, you can only have 25 devices only. That is too small for some companies. 

    For how long have I used the solution?

    I've been using the solution for a year and a half. 

    What do I think about the stability of the solution?

    The stability depends on the cloud and what stability the cloud has. I haven't had any issues where the service has gone down. The stability has been 100% stable for me. 

    What do I think about the scalability of the solution?

    You can have 25 devices on one site. 

    For example, in the case of a hotel, you might have one site for the lobby and one site on another floor. You might have WiFi for one site yet you won't have roaming. You need to have sites.

    If a company needs more, it can buy an enterprise solution. This one has limited scalability.

    How are customer service and support?

    I've never contacted technical support.

    Which solution did I use previously and why did I switch?

    I have not really used another solution, aside from an offering from my ISP. 

    How was the initial setup?

    The initial setup is very straightforward. You do not need a specialist. You just have to open the box and read some documentation. I have to download an app on my phone and scan a QR to enter a website. I gain access to a Wizard. Through that, I look for my device and start the process. I go through it step by step. Even if you have no expertise in technology, it's very simple.

    I'd rate the ease of setup ten out of ten. 

    The full deployment took about five minutes. You only have to configure the first IP. After that, you don't have to configure anything. It's very fast. Even if you have 25 IPs, you only have to configure one, and then the others you just have to power up.

    What about the implementation team?

    I handled the setup myself. I did not need any outside assistance. Everything I needed was in the box. 

    What was our ROI?

    I have seen a good ROI. I've been more productive working from home and this solution facilitates that. It ensures we are safe and protected and the network can help us to be more stable.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is reasonable. I'd rate it seven out of ten. 

    Whether it is affordable to other people depends on who is buying it and what they need it to do. It's not like TP-Link or something like that. There are a bit more features. 

    There are also other solutions that are cheaper than this, however, they may not work the same. 

    There are no additional costs. We pay just one price for the device itself. I'm not sure of the exact price. It might have been around $100.

    Which other solutions did I evaluate?

    I did evaluate other solutions previously. I understand what other solutions can do, more or less, however, I choose to use Aruba since I know what it can do and it offers a good price. 

    What other advice do I have?

    I'm a user and also a distributor. 

    It has devices that are switches and access points and it is managed via the cloud and the cloud is free. It's all unified. 

    This solution can integrate other solutions, such as Clear Pass. You can easily configure it to connect to a radio server, for example. There are a lot of great advanced configurations.  It's very flexible. It's a very capable product. 

    I'd rate the solution ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Bjorn Bell - PeerSpot reviewer
    Information Technology Support Engineer at One Eighty SA
    Real User
    Top 5
    Easy network management, Aruba Instant AI and offers security features
    Pros and Cons
    • "It's practical. It does what it needs to do."
    • "For some people, price is a concern."

    What is our primary use case?

    It's just the perks that we get with everything in terms of the equipment, such as client tracking and GPS coverage. There's a whole lot of perks to Aruba.

    How has it helped my organization?

    We have seen one hundred percent improvement in terms of network management. Network management is so easy.

    Aruba Instant AI, for one. It's like skipping your level-one technicians and going straight to two or three. It tells you what's wrong and helps you fix it. That's just one of the benefits. 

    It's all embedded in the controller itself.

    What is most valuable?

    The security features cover everything and more. It definitely meets our requirements.

    What needs improvement?

    For some people, price is a concern.

    For how long have I used the solution?

    I use both Aruba Instant and Instant On, I have been using it for a year. 

    What do I think about the stability of the solution?

    It's stable. Only planned downtimes, months ahead, and it's timed so it doesn't even affect people. They don't even know.

    How are customer service and support?

    Whenever you need it, they pick up the phone. They help you then and there. If there's a project that you're stuck with, they literally walk you through everything. I've never had better service.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Once you have a fundamental understanding of WLAN, it's easy. It's just the control and everything. Depending on the type of person you are, it's just learning it.

    It all depends on the person. It took me a week; it took others two months. At the end of the day, it just depends on how much you're willing to sacrifice and learn.

    So it depends on the case.

    Besides syntax, which is a global thing across all brands. But there's no need to even use it because it gives you everything you need already, which fixes nine out of ten problems.

    What was our ROI?

    It's a tool that does what it needs to do, and it benefits the company. It keeps costs down because you don't need to worry about having level-one support; you can skip straight to level two and level three. I think that's a real cost factor for companies.

    What's my experience with pricing, setup cost, and licensing?

    At the end of the day, that is obviously a big thing in the industry where, for some people, price is a concern. That's where you have Aruba Instant On, but there are different factors to consider with certain things. 

    So, it is a little bit more on the pricey side. But in terms of what you're getting, I personally would rather pay that little bit more and get what I need because I know what I'm getting, as opposed to going for something cheaper that's not as manageable and doesn't give as much. So I'm one hundred percent satisfied with this tool.

    What other advice do I have?

    It's practical. It does what it needs to do. At the end of the day, it's a tool. It serves its purpose. I literally could not ask for better. Compared to Unifi and Ruckus, it's in a whole different world.

    I would recommend it to other people because I know the benefits. It depends on what suits their needs, whether it's in the enterprise range or a normal home range. The benefits you're getting from both of them, it does vary slightly, but it is worth it. I would recommend it. I would justify the costs more.

    Overall, I would rate it a ten out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Jigar Kapadi - PeerSpot reviewer
    Manager, Information Technology Network & Firewall at Aujan Group Holding,
    Real User
    Top 10
    A stable and affordable solution that is easy to configure and provides excellent technical support
    Pros and Cons
    • "The deployment is easy."
    • "The security features must be improved."

    What is our primary use case?

    I use the solution for managing switches remotely.

    What is most valuable?

    It is a good solution. It is straightforward.

    What needs improvement?

    The security features must be improved.

    For how long have I used the solution?

    I have been using the solution for six years.

    What do I think about the stability of the solution?

    I rate the tool’s stability a ten out of ten.

    What do I think about the scalability of the solution?

    I rate the tool’s scalability a nine out of ten. We have more than 2000 users.

    How are customer service and support?

    I am satisfied with the technical support.

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    I rate the ease of setup a ten out of ten. The deployment is easy. It takes a few minutes to deploy the tool.

    What's my experience with pricing, setup cost, and licensing?

    The product is reasonably priced.

    What other advice do I have?

    We can configure the solution using our phone even if we don't have a laptop. It is very easy. We can manage it from wherever we want. Overall, I rate the solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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    Download our free Aruba Instant Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2025
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