We primarily use the solution in the business environment for the office network.
ICT Officer at a non-profit with 5,001-10,000 employees
Good central management of multiple devices, user-friendly, and good pricing
Pros and Cons
- "The central management of multiple devices is the solution's most valuable aspect."
- "There was only ever one case in which an access point failed, but it was reintegrated. The issue was more of a matter of oversight. One part of the network had covered ten access points."
What is our primary use case?
What is most valuable?
The central management of multiple devices is the solution's most valuable aspect.
The solution is very user-friendly.
What needs improvement?
The solution, as it is, is perfect for us right now. There isn't any aspect that needs to be simplified.
For how long have I used the solution?
I've been using the solution for two years now.
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Aruba Instant
November 2024
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What do I think about the stability of the solution?
There was only ever one case in which an access point failed, but it was reintegrated. The issue was more of a matter of oversight. One part of the network had covered ten access points.
In general, it's quite a stable product.
What do I think about the scalability of the solution?
The solution is absolutely scalable.
Currently, we have just under 100 employees, but I can only comment on the number of users at my particular office.
How are customer service and support?
We've never been in touch with Aruba technical support. There's never been a need to. The solution works perfectly so far.
Which solution did I use previously and why did I switch?
We did use a different solution, but it was medium-class and not really comparable to Aruba. It might have been D-Link or something similar.
How was the initial setup?
The initial setup, from what I understand, was pretty straightforward.
What about the implementation team?
Our supplier assisted with the implementation.
What's my experience with pricing, setup cost, and licensing?
The price is fairly reasonable. It may be a bit expensive for some companies, but for us, it's worth every penny.
Which other solutions did I evaluate?
We were considering Cisco at the time, but Aruba had a better price point. Our supplier actually suggested Aruba as an optimal solution for us.
What other advice do I have?
We work off the latest version of the solution.
I'm just using the system now for the management of devices. I haven't been adding devices recently, but in the last couple of years of using it, I haven't had a single technical problem with the solution.
I'd recommend the solution to mid-level businesses like ours, with up to 100 employees.
We're fully covered. Aruba is not bothering us with additional promotional materials and I don't need anything else. So far, for the level of users we have, I haven't really experimented with the solution or had to reach out to technical support or investigate other aspects of it. It's just perfect for us at this point.
Comparing it to Cisco, which I also have some experience with, I'd rate it ten out of ten. If I had more knowledge of other solutions and could compare them to Aruba as well I'd rate Aruba lower, depending on the other offerings, but based on my knowledge of the product and my overall experience, it's been great working with Aruba.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at a tech services company with 1-10 employees
Provides a built-in firewall, local radius, and application visibility and control
Pros and Cons
- "Has many advanced features: Built-in firewall, local radius, application visibility and control, not locked into support agreements."
- "Although built-in troubleshooting tools are available, they are not at all intuitive to use. Aruba Instant lacks decent documentation to use for troubleshooting wireless issues (fortunately there aren’t many)."
- "The Central cloud management (optional) is far behind the competition in features, ease of use, and dependability. I have tried Aruba Central a few times over the years and, in my option, it is not where it needs to be for serious consideration in production environments."
What is our primary use case?
Primary use is to provide WLAN access for our managed clients networks; from 10-user offices, to wireless networks supporting 500 or more wireless clients with up to 30 wireless APs on a single layer 2 network.
How has it helped my organization?
Wireless access is very reliable; once I install, it is solid and works very well.
What is most valuable?
Very simple setup, easy to use, rock-solid dependability.
Has many advanced features:
- Built-in firewall
- Local radius
- Application visibility and control
- Not locked into support agreements
Several deployment options:
- Instant
- Central cloud managed
- Controller managed.
What needs improvement?
Although built-in troubleshooting tools are available, they are not at all intuitive to use. Aruba Instant lacks decent documentation to use for troubleshooting wireless issues (fortunately there aren’t many).
The Central cloud management (optional) is far behind the competition in features, ease of use, and dependability. I have tried Aruba Central a few times over the years and, in my option, it is not where it needs to be for serious consideration in production environments.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Very stable.
What do I think about the scalability of the solution?
No issues. I had 30 WAPs on one layer 2 subnet and it worked flawlessly.
How is customer service and technical support?
Seven out of 10.
How was the initial setup?
Very simple to set up as Aruba Instant. Not so intuitive or stable with Central cloud (should you require this).
What's my experience with pricing, setup cost, and licensing?
Avoid the Central cloud license if you can.
Which other solutions did I evaluate?
Meraki.
What other advice do I have?
When adding new IAPs to an existing cluster, make sure they are factory default and the same firmware version as is running on the cluster.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
Aruba Instant
November 2024
Learn what your peers think about Aruba Instant. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Network & Security Department Head at Hypernet Indonesia
Though the solution is quick to set up and not complex to use, it needs to improve its MSP portal
Pros and Cons
- "I like that the solution is not complex."
- "It uses a different portal and has limitations from the customer side as it's not refined for MSP."
What is most valuable?
I like that the solution is not complex.
What needs improvement?
Aruba Instant has limitations. It uses a different portal and has limitations from the customer side as it's not refined for MSP. The limitation is that the device registers at one customer site because it's only limited to the fee. If it's more than the fee, we have to put another location for the customer, so it's quite a struggle during the monitoring phase.
For how long have I used the solution?
I've used Aruba Instant for three to four years. We use AP32 and AP25.
What do I think about the stability of the solution?
Aruba Instant's stability has been quite good. I rate it eight out of ten.
What do I think about the scalability of the solution?
We have more than 100 customers.
How was the initial setup?
It took five to ten minutes to deploy the solution.
What about the implementation team?
The solution was implemented in-house. We had 11 technical staff members during deployment. They were engineers and developers.
What's my experience with pricing, setup cost, and licensing?
Some in the hospitality industry use the solution because it's cheaper and doesn't require licenses.
What other advice do I have?
Customers cannot add more SSIBs or different VLANs. But maybe the solution is designed not to do that because it is for small businesses. Do not use the solution for enterprises.
I rate Aruba Instant a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network engineer at Visiontech
The solution is easy to configure and has a responsive support team, but it needs to enhance its security features
Pros and Cons
- "The product is easy to configure."
- "The tool needs to enhance its security features."
What is our primary use case?
We use the solution in our regional offices.
What is most valuable?
The solution is useful for costing purposes. The product is easy to configure. We do not need a controller to have a complete network setup.
What needs improvement?
Some features like DHCP that were available in the original Aruba controller are not available in Aruba Instant. The tool needs to enhance its security features.
For how long have I used the solution?
I have been using the solution for more than three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable. We have 1000 to 1500 users in our organization.
How are customer service and support?
I have had no problem with the support team so far. The team always responds on time if we raise any request or ticket.
How was the initial setup?
The initial setup is very easy. Deploying ten to twenty access points will take an hour or less than an hour.
What about the implementation team?
I am an engineer. I can install the solution. To deploy the tool, we must connect with the Wi-Fi, do the default setups, and assign it to Aruba controllers. We can adapt from the controller for the rest of the access points. We need five people to deploy and maintain the solution.
What's my experience with pricing, setup cost, and licensing?
There’s no licensing required to use the tool. We have to renew the maintenance agreement, though.
What other advice do I have?
Even new users or IT personnel can easily manage the deployment of the solution. There are no hassles regarding billing configuration or Wi-Fi signaling. Aruba Instant’s Virtual Controller is very helpful and easy to manage. Overall, I rate the tool seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
IT Consultant - co-owner at Resotem
Has a user friendly interface and is stable, scalable, and easy to install
Pros and Cons
- "The installation is very simple. We've limited the security feature, which I found valuable, and that allows two separate networks, one for the company and one for a guest network. During installation, it is very easy at that point to divide it."
- "The only issue we've had is getting equipment supplies. The availability of the APs that I want to use has been an issue. It took almost two months to get them the first time. I've ordered a few more for another client, and they're still on back order. It has been over a month now."
What is our primary use case?
Our clients use it as a Wi-Fi access point.
What is most valuable?
The installation is very simple.
We've limited the security feature, which I found valuable, and that allows two separate networks, one for the company and one for a guest network. During installation, it is very easy at that point to divide it.
The connection to it through the interface is nice and easy, and everything can be done through the interface.
What needs improvement?
The only issue we've had is getting equipment supplies. The availability of the APs that I want to use has been an issue. It took almost two months to get them the first time. I've ordered a few more for another client, and they're still on back order. It has been over a month now.
For how long have I used the solution?
We've been working with this solution for about a month and have installed it for two clients so far.
What do I think about the stability of the solution?
So far, it's been very stable.
What do I think about the scalability of the solution?
We deal mostly with small businesses, and for them, I think it's an easy solution with easy deployment and scalability. It is very easily scalable.
We plan to use Aruba Instant as our solution for small businesses.
How are customer service and support?
Technical support was adequate when we did our first installation. We contacted them just to make sure that we were doing it properly, and they were very knowledgeable. It was great.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
One client used a basic ASUS router.
One of the clients switched because their previous solution was done, and the other did so because they were expanding their warehouse and wanted something more.
How was the initial setup?
The initial setup was straightforward and very simple. The deployment was done in a few hours.
What about the implementation team?
We implemented it ourselves for our clients.
What's my experience with pricing, setup cost, and licensing?
It's a one time cost, including the upgrades, but you have to pay on a yearly basis if you want support.
The price is in the middle in comparison to that of competitors' products.
Which other solutions did I evaluate?
We looked mainly at Ruckus, but Aruba Instant On's interface was nice and user friendly as well.
What other advice do I have?
Aruba Instant On is a good solution for small businesses. I would rate it at eight on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Support Specialist at Wagner Kablo A.S.
Easy to install, has good performance, and solved our problem of lost data packets
Pros and Cons
- "The most valuable feature is that it provides a redundant wireless connection for a client."
- "This solution would be improved if they supplied free software controllers."
What is our primary use case?
We use this solution for our wireless network.
All of our wireless devices are on the Aruba network.
How has it helped my organization?
We are using the Ubiquiti UniFi access points and they were dropping data packets, but using Aruba has solved that problem.
What is most valuable?
The most valuable feature is that it provides a redundant wireless connection for a client.
This solution is easy to install and it has good performance.
What needs improvement?
This solution would be improved if they supplied free software controllers.
For how long have I used the solution?
I have been using this solution for one month.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
This solution is scalable. You can add devices from the dashboard.
We have an average of two hundred people who use this solution.
How are customer service and technical support?
The technical support for this solution is good.
Which solution did I use previously and why did I switch?
We are using Ubiquity access points and using Aruba has solved the problem of dropping network packets. However, Ubiquity has the advantage of free software controllers.
How was the initial setup?
The initial setup of this solution is very easy.
The deployment took approximately two hours, which includes all of the access points active and on the network.
What's my experience with pricing, setup cost, and licensing?
I purchased the hardware and there are no monthly or yearly licenses to buy.
What other advice do I have?
This is a good solution that is easy to install and performs well.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
IT Solutions Consultant at Ace Business Pte Ltd
It's cheaper than competing solutions and simpler to deploy
Pros and Cons
- "I've worked with other products, but I prefer Aruba because of its cost and simplicity."
- "The network planner could be improved. You should be able to import a floor plan, and the application should suggest the optimal placement of your devices."
What is our primary use case?
We deploy Aruba Instant for customers on a project basis.
What needs improvement?
The network planner could be improved. You should be able to import a floor plan, and the application should suggest the optimal placement of your devices.
For how long have I used the solution?
I've used Aruba Instant for the last couple of years.
What do I think about the scalability of the solution?
We mostly use Aruba for medium-sized companies, but it could work at the enterprise level.
Which solution did I use previously and why did I switch?
I've worked with other products, but I prefer Aruba because of its cost and simplicity.
How was the initial setup?
Aruba Instant is effortless to set up. That's one reason we use it. It isn't complicated at all.
What's my experience with pricing, setup cost, and licensing?
Aruba Instant is slightly cheaper than other solutions in the same category.
What other advice do I have?
I rate Aruba Instant nine out of 10. I recommend planning before you deploy Aruba to map out the ideal location for all your devices.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Support Specialist at Nextec
Great coverage, scalable, and stable
Pros and Cons
- "The coverage of the solution is great."
- "The connectivity of the solution can use some improvement."
What is most valuable?
The coverage of the solution is great.
What needs improvement?
I would like to see the solution stored within our country or region so we don't have to wait for hardware to be delivered internationally.
The connectivity of the solution can use some improvement.
For how long have I used the solution?
I have been using the solution for six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is easily scalable.
How are customer service and support?
There has been a slight decline in the last two years in hardware supply due to COVID, and the regional conflicts with Ukraine and Russia, but customer service and support have met the SLA.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. The onboarding can sometimes take longer, especially with the 5500 because of the bigger processes within the AP itself. Once the onboarding is complete it is perfect.
What about the implementation team?
We are a vendor and implement for other organizations.
What's my experience with pricing, setup cost, and licensing?
The setup cost varies based on each organization's requirements but it is within reason.
What other advice do I have?
I recommend you set it up before you install the solution. A lot of people think the solution is like a Meraki-type setup but it's not. I would rather centralize the installation and then ship it out.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller/implementer
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