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Senior Sales at Biplan Global Co., Ltd
Reseller
Top 20
An easy-to-manage solution that should improve customer support
Pros and Cons
  • "Aruba Instant is easy to manage."
  • "The tool's customer service should improve."

What is most valuable?

Aruba Instant is easy to manage. 

What needs improvement?

The tool's customer service should improve. 

For how long have I used the solution?

I have been using the product for a few months. 

What do I think about the stability of the solution?

The product is scalable. 

Buyer's Guide
Aruba Instant
September 2024
Learn what your peers think about Aruba Instant. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
805,335 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The tool is stable. 

How are customer service and support?

The support is fine. 

How would you rate customer service and support?

Neutral

How was the initial setup?

Aruba Instant is easy to deploy. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable. 

What other advice do I have?

I would rate Aruba Instant an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Technical Support Specialist at Nextec
Reseller
Great coverage, scalable, and stable
Pros and Cons
  • "The coverage of the solution is great."
  • "The connectivity of the solution can use some improvement."

What is most valuable?

The coverage of the solution is great.

What needs improvement?

I would like to see the solution stored within our country or region so we don't have to wait for hardware to be delivered internationally.

The connectivity of the solution can use some improvement.

For how long have I used the solution?

I have been using the solution for six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is easily scalable.

How are customer service and support?

There has been a slight decline in the last two years in hardware supply due to COVID, and the regional conflicts with Ukraine and Russia, but customer service and support have met the SLA.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. The onboarding can sometimes take longer, especially with the 5500 because of the bigger processes within the AP itself. Once the onboarding is complete it is perfect.

What about the implementation team?

We are a vendor and implement for other organizations.

What's my experience with pricing, setup cost, and licensing?

The setup cost varies based on each organization's requirements but it is within reason.

What other advice do I have?

I recommend you set it up before you install the solution. A lot of people think the solution is like a Meraki-type setup but it's not. I would rather centralize the installation and then ship it out.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller/implementer
PeerSpot user
Buyer's Guide
Aruba Instant
September 2024
Learn what your peers think about Aruba Instant. Get advice and tips from experienced pros sharing their opinions. Updated: September 2024.
805,335 professionals have used our research since 2012.
Consultant at Lantec
Real User
Top 5Leaderboard
Easy to use and serves as a virtual controller, so you don't need to buy other equipment to manage all your access points
Pros and Cons
  • "What I like best about Aruba Instant is that it serves as a virtual controller, so you don't need to buy other equipment to manage all your access points. I also like that the solution is easy to use."
  • "Aruba Instant is a simple and scalable solution that works well, but the costs you incur from access points could be cheaper."

What is our primary use case?

We use Aruba Instant for sending logins to Aruba AirWave. We also use Aruba Instant with Aruba Mobility Controller for access points, particularly over one hundred access points.

What is most valuable?

What I like best about Aruba Instant is that it serves as a virtual controller, so you don't need to buy other equipment to manage all your access points.

I also like that the solution is easy to use.

What needs improvement?

Aruba Instant is a simple and scalable solution that works well, but the costs you incur from access points could be cheaper.

For how long have I used the solution?

We've been working with Aruba Instant for five years.

What do I think about the stability of the solution?

I found Aruba Instant stable, so I'm giving it a ten.

What do I think about the scalability of the solution?

Aruba Instant is a very scalable product, making it a ten out of ten.

How are customer service and support?

We encountered a minor issue with Aruba Instant, so we contacted Aruba support. They resolved the problem, and they were helpful and quick to respond.

How was the initial setup?

Aruba Instant is very easy to set up. Setup-wise, it's a ten.

What's my experience with pricing, setup cost, and licensing?

In terms of costs, Aruba Instant is cheap because it doesn't require a license, but you'll incur charges for the access points. Access point charges could be more affordable.

What other advice do I have?

Aruba Instant can either have a cloud or on-premise deployment. However, in my company, it's deployed on-prem.

At most, my company has between three hundred and five hundred Aruba Instant users.

Two to three network engineers handle the deployment and maintenance of the solution.

I recommend Aruba Instant to other people.

My rating for Aruba Instant is ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Abdelfattah Bencheikh - PeerSpot reviewer
Networks and Security Engineer at MUNISYS
MSP
Top 5
An affordable solution with good security
Pros and Cons
  • "The most valuable feature of Aruba Instant is security."
  • "Aruba Instant should not have a limit on users for future releases."

What is most valuable?

The most valuable feature of Aruba Instant is security. 

What needs improvement?

Aruba Instant should not have a limit on users for future releases. 

For how long have I used the solution?

I have been working with the solution for four years. 

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

My company has 15 users for the product. I rate the tool's scalability a ten out of ten. 

Which solution did I use previously and why did I switch?

We chose Aruba Instant because of its price and service. 

How was the initial setup?

Aruba Instant's deployment is easy and takes eight hours to complete. 

What's my experience with pricing, setup cost, and licensing?

Aruba Instant is affordable. 

What other advice do I have?

I rate the product an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Ahmed Hawary - PeerSpot reviewer
Network Product Manager/ Senior Presales engineer at Nahil Computers
Real User
Offers quality wireless connection for small businesses
Pros and Cons
  • "We like being able to merge Aruba Instant to mobile via Bluetooth. You are also able to perform a lot of functions remotely such as creating an SSID IP."
  • "I think that the next release should offer IP phone security/firewall."

What is our primary use case?

We use this solution as an SMB. Cafe's, small offices, restaurants, etc. are able to use Aruba Instant for wireless connection.

What is most valuable?

We like being able to merge Aruba Instant to mobile via Bluetooth. You are also able to perform a lot of functions remotely such as creating an SSID IP.

What needs improvement?

I think that the next release should offer IP phone security/firewall.

For how long have I used the solution?

I have been using this product since it was released about two or so years ago.

What do I think about the stability of the solution?

Aruba Instant is a stable solution.

What do I think about the scalability of the solution?

Aruba Instant is a scalable solution.

What other advice do I have?

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Account Manager at Flexi Team Computer Services Sdn Bhd
Reseller
Top 20
Useful to manage areas like routing and VLANs
Pros and Cons
  • "The most valuable features of the solution are in the areas like routing and VLAN."
  • "Aruba Instant does not currently offer a multi-gig switch or product, making it an area that requires improvement. Aruba Instant's competitors have multi-gig switches or products."

What is our primary use case?

I use the solution in my company's manufacturing area.

What is most valuable?

The most valuable features of the solution are in the areas like routing and VLAN.

What needs improvement?

Aruba Instant does not currently offer a multi-gig switch or product, making it an area that requires improvement. Aruba Instant's competitors have multi-gig switches or products.

For how long have I used the solution?

I have been using Aruba Instant for more than ten years. My company is a reseller of Aruba, Cisco, Ruckus, and NETGEAR.

What other advice do I have?

I recommend the product for SMBs.

The tool's ZTP feature has had little impact on our company's customers' operations. My company hasn't used the tool's ZTP feature.

I am satisfied with the product in general.

I recommend the tool to others.

I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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PeerSpot user
Luca Brunetta - PeerSpot reviewer
Administrator at Eurotel S.r.l.
Real User
Reliable, easy to expand, and helps improve functionality
Pros and Cons
  • "You don't have to deal with licenses."
  • "It is a software characteristic, and it is during the reboot. During the startup of the AP, the AP tells you that you are using the wrong password. However, I have realized that this is not true."

What is our primary use case?

We primarily use the solution for our wireless network.

How has it helped my organization?

It has improved the functionality of our company. It is quite handy.

What is most valuable?

Aruba Instant is very useful. Even if you just have one device you can create a larger network with just a few configurations. 

You don't have to deal with licenses. 

What needs improvement?

There is one particular thing that I see that needs improvement. It is a software characteristic, and it is during the reboot. During the startup of the AP, the AP tells you that you are using the wrong password. However, I have realized that this is not true. The AP sees that it's not ready to get the login, and it replies you wrote a wrong password, yet that is not true. The real issue is that the AP is not ready. You get the right login, if you wait five minutes with the same password, it will work. The login is successful. This "wrong password" message should be "Wait, the AP is rebooting."

For how long have I used the solution?

I've used the solution for one year.

What do I think about the stability of the solution?

The solution is relatively stable. We had some bugs on some occasions, however, after you are configured, the system is quite stable. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The product can scale. It is definitely good. You just have to add a similar AP sourcing the same version and same model. My wireless networks are quite small, so I don't have more than 100 APs.

The amount of people using it under us is 300 people.

We are integrators, so in the next month, we are going to install some other instant systems.

How are customer service and support?

I've dealt with technical support. How well the response is depends. In general, I feel good with the support and with the professionality and their ability as well. The one thing that I want to be improved is the engineers.

They have to read the entire description. I usually write all of the parameters, for example, the version, my devices, and a description of my infrastructure. And then I received an email, "Please, tell me the version. Please, add a particular file." Yet when I open a case, I add this information from the beginning. They just have to read and get the information. I'd estimate that in at least 50% of the cases, the technicians do not read the notes I send at all.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup depends on the configuration that the user wants. The instant infrastructure is relatively straightforward, however, it depends on the environment - including what kind of antenna you have to use if you have an external antenna. The web configuration is quite straightforward depending on the configuration.

We only need three or four people for the installation and the configuration. Once it depends on the environment. 

What about the implementation team?

My company is a system integrator, so we install devices.

What's my experience with pricing, setup cost, and licensing?

It's not easy for me to talk about the cost since I am a technician. I'd rate it a two out of five in terms of affordability. It's more on the expensive side. There might be some extra costs involved depending on the infrastructure. 

What other advice do I have?

We are an integrator, and we have many customers. Then we have a partnership with the distributors, with the sellers.

We work with Aruba devices and Aruba Access Points and Switches. We work with Access Point using Instant Infrastructure, Wireless Controller, or Aruba Central.

There is some confusion about using the website due to the integration with HP. Sometimes you have to go to the HP website and sometimes to Aruba. Also, now, there is the integration with HP GreenLake and you have to log in to an HPE website and then go to the Aruba portal, which is quite confusing. This confuses me. There are too many portals, and it just jumps from one to the other. It's not so handy.

I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wilson Salas - PeerSpot reviewer
Arquitecto de Infraestructura y Networking at Teuno
Real User
It's simple to deploy and use
Pros and Cons
  • "It's a good solution for small businesses because it's easy to figure out. It's simple to set Aruba up in any configuration, like link aggregation or static loads. It's suitable for less complicated configurations, whereas Cisco devices are bigger and more difficult to implement."
  • "My biggest problem with Aruba Instant was the DHCP implementation. The DHCP server needs to ping an IP address to connect to the internet. In some cases, we don't have a DHCP server in the network, and it was really a problem."

What is our primary use case?

I designed a data center for a client, and we used Aruba to develop all the solutions. 

What is most valuable?

Aruba Instant is simple to deploy and use. 

What needs improvement?

My biggest problem with Aruba Instant was the DHCP implementation. The DHCP server needs to ping an IP address to connect to the internet. In some cases, we don't have a DHCP server in the network, and it was really a problem. 

Aruba should also add the ability to configure the stack. There is a series in many switches. I don't remember the series that permits this type of configuration, but I think that the stacking configuration will be an advantage for switches that are critical in the business section.

How are customer service and support?

I work with Aruba technical support to deliver the product to our clients. We have to work after hours, nights, and weekends.

How was the initial setup?

Implementing Aruba Instant is straightforward. You can configure it with Aruba's web browser interface or a cell phone app from the App Store or Google Store. 

It's a good solution for small businesses because it's easy to figure out. It's simple to set Aruba up in any configuration, like link aggregation or static loads. It's suitable for less complicated configurations, whereas Cisco devices are bigger and more difficult to implement.

What other advice do I have?

I rate Aruba Instant eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Aruba Instant Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2024
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Buyer's Guide
Download our free Aruba Instant Report and get advice and tips from experienced pros sharing their opinions.