Blue Prism Reviews

Name: Blue Prism
Brand: SS&C Blue Prism
Rating: 3.9 (88 reviews)

3.9 out of 5

88 reviews
88% willing to recommend

2,808 followers

What is Blue Prism?

Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

Get the Blue Prism Buyer's Guide and find out what your peers are saying about Blue Prism, UiPath, Microsoft Power Automate and more!

Blue Prism is the #4 ranked solution in best RPA tools. PeerSpot users give Blue Prism an average rating of 7.8 out of 10. Based on the analysis of the 88 most recent Blue Prism reviews, the overall sentiment is positive, with a sentiment score of 6.7. Blue Prism is most commonly compared to UiPath: Blue Prism vs UiPath. Blue Prism is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 21% of all views.

Helped 823,875 peers since 2012

Featured reviews

Mohamed Salah Baccouche

Robotic Process Automation Consultant at Ernst & Young

The UI is more complicated than other tools. In Power Automate, it doesn't even feel like you are working because the tool does the job for you. But in the solution, there are studio, process, and object interfaces and you have to decode your own objects. The free objects that are predefined are not good compared to other tools. There is still a lot of work to do on the solution's intelligent automation part.

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Ajay Nayak

Senior Data Engineer at Baxter International Inc.

The deployment and migration process of the solution is very easy. Users won't find any complexity while migrating from one version to another version, and upgradation is quite easy to do. The installation and configuration don't take much time, but we had to move Blue Prism hosting from AWS to Azure, which consisted of hundreds of processes, and took four to six months to move from Blue Prism 6.4 to 6.10. But we didn't witness any kind of complexity, and whenever a user gets stuck, they can reach out to the Blue Prism team; they are always there to help the user. For installation and deployment, we have two senior members with ten to twelve years of experience who take care of the platform or server tasks. If there is any issue, they will look into it. The work process we have set using this solution is very easy, and we can connect to the support team to overcome an issue. Maintenance of the solution is not difficult; if you have one or two people to look into the server and platform, then they can maintain a hundred processes in the environment. You don't need five to six people to maintain and run a hundred processes. We have integrated Blue Prism with Decipher and Ultima IA-Connect.

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Sravan G

Senior Project Manager at Resolve Technology, Inc.

Blue Prism as a product is very good, but it doesn't have additional features, like UiPath, which offers features in areas like attended and unattended automation. Blue Prism doesn't have an attended automation feature. The tour also doesn't offer features that can help in areas like document understanding and PDF reading. Though Blue Prism has now come up with features like decipher and computer vision, it is still not able to address most of the issues, making it an area of concern where improvements are required. From an improvement perspective, I believe that Blue Prism needs to have more skilled people in its support team who can address the issues of users immediately.

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Blue Prism mindshare

As of December 2024, the mindshare of Blue Prism in the Robotic Process Automation (RPA) category stands at 12.7%, up from 11.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerAnalyst reports

Type	Title	Date
Category	Robotic Process Automation (RPA)	Dec 18, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 18, 2024	Download
Comparison	Blue Prism vs UiPath	Dec 18, 2024	Download
Comparison	Blue Prism vs Microsoft Power Automate	Dec 18, 2024	Download
Comparison	Blue Prism vs Automation Anywhere	Dec 18, 2024	Download

Title	Rating	Mindshare	Recommending
UiPath	4.4	26.4%	97%	815 interviews Add to research
Microsoft Power Automate	3.9	21.2%	87%	125 interviews Add to research

Valuable Features

"The main automation feature of Blue Prism is the most valuable."
"We find many of Blue Prism's features valuable. One recent one we're using is Decipher IDP. We're also looking at a couple of other tools and working on proofs of concept. Decipher IDP helps us create templates to extract data from images and PDF files, which is especially useful for processing invoices accurately and feeding that information into our systems."
"It is a stable solution."

Room for Improvement

"There is a need for a co-management product to manage multiple developers using Blue Prism."
"We've found some challenges with Blue Prism, particularly when interacting with certain applications. The element inspection feature could be improved, especially for more complex applications."
"Though Blue Prism has now come up with features like decipher and computer vision, it is still not able to address most of the issues, making it an area of concern where improvements are required."

ROI

Blue Prism enhances operational efficiency, quality, compliance, error-avoidance, and cost savings. Projects typically return within a year by optimizing human resources, saving up to 30% of workforce needs. Some find costs high relative to benefits, with breaking points around 18 months. ROI rates vary, with some reporting up to a 65% return, and others having 500% over three years. Implementation for over 100 processes can save around $500,000 annually. Some see significant returns, others less due to inadequate transaction volumes.

Pricing

Blue Prism pricing is perceived as higher compared to other RPA solutions. Costs generally include annual licensing fees, which can reach up to $100,000 per year. Licensing depends on several factors, including the number of processes and bots used. While some find the pricing comparable to competitors with potential for economies of scale, others note the absence of trial versions and additional costs such as setup and hardware. Custom discounts and scalable options are available.

"The tool is expensive."
"To use Blue Prism, there is a need to pay INR 15,000 per customer."
"I would rate the solution's pricing a seven out of ten."

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Blue Prism Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

11%

Manufacturing Company

10%

Government

Insurance Company

Energy/Utilities Company

Healthcare Company

University

Educational Organization

Retailer

Comms Service Provider

Media Company

Construction Company

Real Estate/Law Firm

Logistics Company

Hospitality Company

Wholesaler/Distributor

Non Profit

Legal Firm

Transportation Company

Outsourcing Company

Consumer Goods Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Performing Arts

Wellness & Fitness Company

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Learn more about Blue Prism

With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

“Workforce of the Future”

Blue Prism’s all-in-one intelligent automation platform consists of:

Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
2. Visual Perception - The ability to read, understand, and contextualize visual information.
3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
6. Collaboration - The ability to seamlessly work with both people and systems.

Reviews from Real Users

Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. PeerSpot users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.