Blue Prism Reviews

We are using Blue Prism primarily for reconciliation use cases. Any task related to reconciliation is suitable for Blue Prism.

In some cases, Blue Prism has helped save time, improving workflow efficiency.

The main automation feature of Blue Prism is the most valuable. However, I feel that Blue Prism does not effectively market their other products, which could enhance the use of the primary automation tool.

There is a need for a co-management product to manage multiple developers using Blue Prism. Features like version control and supporting multiple developers at the same time should be improved. 

Furthermore, Blue Prism should invest in marketing their other products. I also find it concerning that they require purchasing support calls.

I have been working with Blue Prism for about four years.

We haven't truly tested its scalability due to low transaction volume, so it remains unknown at this stage.

Blue Prism, as a company, provides excellent support. However, I dislike the necessity to purchase support calls separately.

Neutral

Prior to Blue Prism, we considered solutions like Automation Anywhere. It seems the market is moving beyond RPA, making it hard to justify further investment in RPA when newer tools offer more capabilities.

We haven't truly seen a return on investment since we lack sufficient transaction volume.

Blue Prism's pricing is on the higher side, especially since newer technologies have surfaced, yet their prices haven't decreased.

We evaluated other RPA tools like Automation Anywhere.

Blue Prism is versatile and best suited for specific use cases. If it fits the use case, I would recommend it. I rate Blue Prism a seven out of ten overall.

We use the solution for internet applications based out of the banking and insurance sectors. 

We find many of Blue Prism's features valuable. One recent one we're using is Decipher IDP. We're also looking at a couple of other tools and working on proofs of concept. Decipher IDP helps us create templates to extract data from images and PDF files, which is especially useful for processing invoices accurately and feeding that information into our systems.

Overall, the tool is easy to use and learn. When there are upgrades or complications, we can migrate quickly. The development time is shorter, which makes things easier and keeps our customers happy with the results. So far, Blue Prism has quickly adapted to our business requirements. We haven't run into major complexities yet - everything has been successful.

We've found some challenges with Blue Prism, particularly when interacting with certain applications. The element inspection feature could be improved, especially for more complex applications.

I have been using the product for eight years. 

I rate the product's stability an eight out of ten. 

I rate the solution's scalability an eight out of ten. 

We follow the instructions in the portal manual, which makes it easier. I rate the deployment ease as seven out of ten. It's not a perfect ten because we sometimes face system issues. While the setup steps are fine, we often need system updates and upgrades for a smooth installation.

The tool is expensive. 

I rate the overall product an eight out of ten. 

We've implemented Blue Prism for various banking operations for HSBC. It's used to provide support for various areas of business like mortgages, screening teams, and payment processing. So based on the process requirement, we prepare best cases and use cases, then we cater to the requirements of the business. There are around a hundred people at HSBC divided up among four digital operations center teams. These are spread across the globe in India, China, Europe, and Hong Kong.

For payment processing, our department needs to handle all inbound and outbound payments. Each transaction has to be reviewed and screened at two levels. This entire process takes around 40 minutes of uptime. So that is the time actually, whenever we initiate any NEFT or IMPS payments. So it takes generally 20 to 40 minutes time to deposit the funds. So in this scenario, RPA helps this particular department to reduce that processing time. 

So earlier it was taking around 30 to 40 minutes to complete this entire cycle. Now the first level has been automated, and the robots are processing this payment. 
Level one is completed within a few minutes, so the payment automatically goes to the level two team. This has cut the processing time by around 30%. Now it takes less than 20 minutes to process. That's just how it helped in this particular department. There are other examples of similar time savings in other departments of HSBC.

We use Blue Prism's automation features for any activity that is repetitive and has to be done repeatedly.  We have implemented this solution for our existing processes where the management transformation team has conducted a proper investigation and proper methodology.  All of the processes that we've automated have been completed successfully, and the bots are able to process them as expected.

There are a couple of challenges in Blue Prism's latest version. So the main difficulty is when the bots are in a run state. If the schedule calls that, then the schedule information is not being received by bots in the right way. It means the bot is already running, and there is a schedule in place that is not functioning as expected. Also, there is a scenario where the bots are not handling volume as expected, especially when there are challenges with other environments. So there are a couple of areas where we have found that bots are not working as expected, especially in version 6.4.

I have a total of four years of experience with Blue Prism, two of which I spent working for digital worker management where we were specifically responsible for run activities. I know how to react to any situation where the bots are not working. I know what action needs to be taken, who to contact, and how to prioritize each action. In these areas, I'm very strong. So based on my experience, my efforts, and my inputs, I have had the opportunity to move to as a configurator or a developer. So for the last two years, again, I've been part of this development team.

We have been working with the bots for the last two years, and they're working as expected as of now. 

There are a couple of projects where data science using the R language has been integrated into the Blue Prism solution. The R language data science specialists have designed a solution that helped us to process the payments based on previous investigations or previous decisions. So looking at previous decisions and creating models about the probability of approving or denying payments helps the bots process decisions quicker. So in this way, R language has been integrated with Blue Prism. This particular solution has been producing good results. It's able to make better decisions than a human and faster.

Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The other is the worker-management team or digital workforce management team, which is nothing but the run team. If they find any issues, they create an incident ticket and send this to the program team or development team. So these teams will actually add that work on it to resolve the issue. That's how it happens.

Four years ago, the bank did not have a specialized team for this RPA solution, so they started taking support from Accenture or Ernst & Young teams. So the initial processeswere automated by these teams. Two years ago, HSBC started its own teams to develop the solutions using Blue Prism. Blue prism is the only automation solution HSBC has used so far. 

It depends on the types of applications and processes being automated as well as the number of applications being used for that particular process. As the number of applications increases, so will the complexity depending on the situation.

When the DOC team shares our stats with the operations department, we quantify the potential cost savings of using a particular automation solution. Generally, we speak in terms of the number of full-time employees used for a particular process. So, if there are 10 people working to complete a particular task, how many people do we need after implementing Blue Prism? If the remaining work is being completed by seven people after the implementation of RPA, then we have saved 30% using Blue Prism.

We are on a yearly license. There are two types of licenses. One is for the VDI license and the other one is for the Blue Prism license. For HSBC we have yearly licenses. Altogether, I think $750 per annum needs to be paid for this VDI license and the Blue Prism license is different. 

Blue Prism is a bit higher priced compared to other payment-related or investment-related solutions. At the same time, it also provides more security than those solutions, specifically for the banking and insurance sectors. Moreover, this Blue Prism provides the flexibility to automate daily banking-related activities. 

So that's how Blue Prism is being used for the banking sector. Senior management team is looking into alternatives. For example, Alteryx is the one tool that is being introduced to HSBC. Currently, we are undergoing training for Alteryx and are exploring ways to cut down on costs.

If you are looking to automate repetitive standard activities that need to be done by a human investigator or any manual process involved, Blue Prism will help. But when you need to automate other types of activity UiPath can offer better results than Blue Prism. In terms of cost, UiPath is a bit cheaper when compared to Blue Prism.

There are pros and cons to this particular application, Blue Prism helps us complete a particular process in a better way. It may give us better results or produce the same result faster. But there are many unknown challenges, like application latencies. Maybe Blue Prism or automated processes might not be able to handle those situations properly or it might not be able to deliver the expected results sometimes.

I would rate Blue Prism a seven out of 10. 

I'm working with an investment bank domain with multiple processes, both post-trade and marketing. I am trying to automate all of the operation work into an automation solution.  You can include a reconciliation process and invoice processing.

We use it for operations-related processes and other operational processes for analyzing and researching comments and reconciliation. These are all of the post-market trades we have. 

We find all features valuable.

I like the error handling, it's very good. The reuseable components are very helpful.

I am now analyzing the Decipher components, which is a new feature for me to use and utilize.

The OCR capability, along with the connectivity with some of the legacy tools, needs to be improved.

I found a few connection issues. I'm not sure whether it is a system issue or maybe the Blue Prism connectivity or connection string is not available there, but in some of the applications, we do face challenges to connect with another application. For example, the Chrome extension doesn't work on an unattended bot, which is why we have installed the upgraded version of Blue Prism.

In the next release, I would like to see the OCR capability increased, have a built-in solution to enhance the hyper capability itself. 

It should be compatible with all of the Internet Explorer options, such as Internet Explorer, along with Chrome and any others. 

Also, the cloud-based installation option, for example, there should be an option to set up in-house, along with cloud-based, that can be operated from anywhere.

I have been working with Blue Prism for a year and a half.

We are working with version 6.3, which is the latest upgraded version of Blue Prism.

We do follow good practice to create reusable components and at the same time, while being a part of COE. For a complex project, we target three months to complete any of the complex projects. So even in terms of scalability from the critical.

We have plans to increase our usage.

There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome extension. We are still in the process of implementing the upgraded version to resolve that issue.

We have almost 80 to 90 percent of our issue resolved. But we have a few components that we are still not able to capture on Chrome. We are trying to analyze whether it is an issue with Blue Prism or is it with Chrome to upgrade.

So far, the technical support is good.

There might be issues with our legacy system, we are not sure what the cause is exactly, but the support has been there to help us.

I am working with UiPath and Automation Anywhere.

The initial setup is simple. We did not find any complexity.

We have an infer team to take care of the installation and deployment.

The licensing is approximately $1,100.

I provide a warranty period of one year to any of the profits as an automation solution, it gives me a little less profit, but for a long-term perspective for example two to three years, I would say it is much more affordable as compared to the other.

It is possible but I was not part of this process. We have a technical team who makes the decisions.

There is always room for improvement. I am expecting a lot.

I would rate Blue Prism a seven out of ten.

We are a relatively new company, which specializes primarily in finance. I believe roughly 5% of our company uses this solution, which is quite low.

Some fields in our company require the use of this solution daily, but other fields use it only monthly. So, we use it on-demand.

When we initially started using Bue Prism, it was actually acquired by the financial department in our company, but soon after, it was put across as a legacy to IT. We then expanded our use cases to other areas of IT throughout our company, but primarily, our major footprint in Baxter has been in finance. Blue Prism dominates in finance at the moment. We also have a few use cases relating to HR.

Blue Prism was our first automation platform. Originally, we used version 6.2, which was very geared toward core development. You need to have some development background to develop the bots, and they were pretty much heavy in terms of the monolithic way of the solution. But from version 6.4 onwards, there became a feature known as an API call. Technically speaking, they have actually increased their capability in API calls, which means that Blue Prism has a lot of flexibility to integrate with other enterprise applications. This API feature, which is available in version 6.4, has made our lives a lot easier compared to version 6.2.

I have been speaking directly with Blue Prism's engagement manager about making the solution more web-based. It's not quite there yet. Currently, the latest version is still under the beta version, so, as a customer, we don't have access to it. They are making it much more web-based, but for now, everything you have to log into requires an enterprise server — It's still more client-based than web-based. They are aware of these issues, but it's not available yet. If they would have done this earlier, it would have helped them occupy the market space better.

In the next release of Blue Prism, they are bringing in some great features, like deployment. I believe it's really going to focus on centralized monitoring. They are making it web-based. I think the scalability and the ease of installation are also going to get an upgrade in the new version. They are working on merging technology, like OCR capabilities — they are bringing everything under one banner. That's definitely going to help. This reboot of Blue Prism is definitely required. It's a little late, but at least they're doing it.

We have been using Blue Prism for roughly three years.

We used to have some issues with the older version of Blue Prism, which required technical support, but this has been addressed in the newer versions. Overall, after the upgrade, I'd say it's very stable.

Is it scalable? Yes and no. From Blue Prism's perspective, it's easy: you spin up a server and start deploying your blocked runners, making sure to keep them running; but from an organization's point of view, there is a lot to do on the infrastructure side — you have to pay special attention to the infrastructure where you can run your bots. So, it's scalable, but there is a cost associated with it. Every organization needs to be very careful in regard to how they're scaling it: are you going to scale it horizontally? Are you going to scale it vertically? Are you going to scale out? These are the questions that must be carefully considered when scaling it up. Otherwise, your cost will be exponentially higher if you don't pay attention to these factors.

As I mentioned earlier, we get our support from a third-party vendor and our partner — they log the tickets with Blue Prism. They engage all of the support that we are entitled to, for example, tier one, two, and three. Also, we have client engagement from Blue Prism who is constantly in touch with us, and they are always open to our feedback surrounding areas of improvement. Overall, I would say our relationship has been good with Blue Prism.

We also have experience with Automation Anywhere. From a marketing perspective, Automation Anywhere has done a lot, but since we have just started using Automation Anywhere, our lower environments are built, but our higher environment is yet to be built. 

So, why did we make the choice to use Automation Anywhere when we have Blue Prism? The simple answer is because the marketing of Automation Anywhere is better. They were offering IQ bots and attended bot runners; Blue Prism wasn't really offering these. These were big areas of consideration between the two, because when we were actually evaluating, Blue Prism didn't have a similar offering for IQ bots or attended bots that Automation Anywhere had.

The initial setup sounded simple when we started, but when we were upgrading to version 6.4, we needed our vendor partner and Blue Prism to come together. Originally, the upgrading process was estimated to take eight weeks, but we almost spent four to five months getting it set up. I think there's still a lot of complexity involved, It's not that simple. They are not very lightweight yet. There is a lot of heavy software involved, which makes the set up a little complex.

The maintenance is primarily done by us. We do have a complete license, including support, and we are in a tough IT agreement with the vendors, so we do have premium support with Blue Prism. If we require assistance, we write a ticket on the vendor platform and they will eventually hook up the Blue Prism guide. In short, we do have content enterprise support with them.

We got a discounted price after negotiating with Blue Prism, as well as Automation Anywhere through our procurement. From a list-price perspective (due to the marketing strategy of Automation Anywhere), Automation Anywhere appears to be much cheaper compared to Blue Prism; however, if you do a detailed analysis in regards to the total pricing, I think both are pretty much at war with each other. Automation Anywhere has broken down the licensing costs into multiple factors, whereas Blue Prism is very straightforward — you purchase a production license, that's it. This looks much more expensive compared to Automation Anywhere prices, but with Automation Anywhere, you have to start from scratch. I'd say they are pretty much head-to-head with each other. 

With Blue Prism, there are no additional fees. The price depends on the number of processes that you run in production and you get a license for that. Also, the lower environments are free of cost. It's pretty straightforward.

I think it's very important for an organization to evaluate what kind of use cases they have: what's their roadmap and how long is the journey that they're looking at. As the market says, most organizations are looking for this digital transformation, and Blue RP is only part of it. For any organization that needs to adapt to a digital transformation, automation RP does play a good role. They need to evaluate what exactly they want to do and then engage with Blue Prism about how to go about doing it. Remember to always bring in the experts in the market at the beginning of your journey, and work together. That helps a lot.

On a scale from one to ten, I would give Blue Prism a rating of seven.

In our case, all use cases are relevant to the telecom industry. In the telecom industry, we are the service providers for various telecoms such as Vodafone, AT&T, et cetera. We are the service providers. We are doing some processes and we are doing support in the networks as well. In terms of the internet, when it comes to supporting the network, there are some processes that need to be completed manually. Therefore, we will take those processes from all the verticals. For example, we did this project for Telus, and we identified the processes to where we can implement automation. We sought out processes that were good areas for automation adoption.

We identify those areas for clients and map them out.

The solution's most valuable aspect is the fact that it is systematic. It's a very systematic tool. We can do all these things like array and cache. It's very useful.

We were able to create a few new processes which we automated. 

The mapping is very good. On mapping, we can order the tools required for automation.

The analysis itself is very good. We're able to say which areas can be improved and which are the easiest areas to automate. Typically, it's good at revealing which decision-making areas could be automated effectively.

The tool is very technically sound.

The product is very secure. 

The solution is not user-friendly. It has a very high learning curve. People should be able to learn it easily so that they will get interested in using it. 

While the solution is more secure, it's very hard to find people trained on that. I need different people, not only those who are trained on RPA tools. I cannot get people in Blue Prism. Without the resources, people just move to Automation Anywhere or UiPath which are more user-friendly. In comparison, UiPath is much easier to use and you can find people who are well-versed in it.

The product needs to put out more videos, similar to Automation Anywhere, which does that a lot. You can find a lot of videos online in relation to Automation Anywhere and UiPath, however, this is not the case with Blue Prism. There's just less information available. 

Blue Prism needs to provide better training. They need to start something similar to Automation Anywhere University or UiPath Academy. If they had some courses at different levels (basic, advanced, and master), there would be more educated personnel available.

The solution needs to provide a trial license - whether it is on cloud or on-premises. They need to provide a standard environment to work with. We need to have practice in installing the data center and connecting it to the database. 

We need to understand how we can migrate from one lesser version to the higher version and what is the load balance and how we can manage that. We need to understand better how our core system is managing that. Proper training would help with understanding.

I've been using the solution for about two years at this point.

The solution is quite stable. We haven't had any issues with it. It isn't buggy or glitchy. It doesn't crash or freeze. 

I'm strongly involved with Automation Anywhere. I've been working with Automation Anywhere since 2019.

While Blue Prism and Automation Anywhere are very similar to each other in terms of capabilities, Automation Anywhere is much easier to use. 

Even in Blue Prism or UiPath or Automation Anywhere, the attributes are very similar to each other. However, Blue Prism is got a larger barrier to entry due to its high learning curve and lack of strong training.

We prefer the fact that, for example, on Automation Anywhere, we can use trial versions and we can use that time to train employees on how to use it. With Blue Prison, there doesn't seem to be a trial option.

We are not very familiar with the Blue Prism installation or if it's easy or not. Those areas are a bit of a gray area for me as I'm not doing many installations. 

The setup and installation we didn't do ourselves. We did these projects in the client end roadmap. The client has the Blue Prism tool. They set up everything themselves. Our job is to go there and to be able to provide the roadmap.

Likely, the installation takes about two or three hours, I would estimate.

The product has its own database, such as an SQL server. We often install supporting tools, however. There are some coming out now, such as Python, Java, and VBScript editors. Certain items, such as Java Runtime Focus should be installed. There are different installations depending on the client. If it is not on the cloud, the installations definitely take some time. It might take two hours or more.

Our clients handle the initial setup themselves.

Unlike other options, you need to buy a license. You cannot do a trial. At least, that was always the case a few years ago. With UiPath or Automation Anywhere, there are trial versions. It's a drawback for clients if it is still true that no trial option is on the table.

I'm no longer using Blue Prism. I deal more with UiPath now. However, I am certified in Blue Prism. I tend to take care of the delivery part. We talk with the clients and understanding the clients' requirements, understand the project, then divide the project into activities and map them out. I will help to architect it. If there is any trouble in capturing those areas then I will analyze this in Blue Prism or Automation Anywhere. 

So far, in those Blue Prism projects, it's very straightforward with rule-based - straightforward in the process automation. We will concentrate on low-hanging areas first and we will identify only those areas that we can automate easily. I'm sorry. In terms of automating end-to-end process, we will concentrate only on to 60% to 70% for our automation.



Premarajan:
So come back to the courses, in that way, we are not much familiar with the Blue Prism installation, how this installation takes time, it's easy or not. Those areas are a little gray area for me because I'm not doing much in the installation. But if you ask us if in the installation of Automation Anywhere, definitely, I can say I'll answer that. I can see that screen by screen. When we install it, the watch screen will come first like that. I can say that because I personally did installation Automation Anywhere installation.

Premarajan:
I set up a lab system in Tata so that our employees can train. I did a lot of things. Like that, I installed a UiPath as well in my system. I installed even [inaudible 00:26:08] also they provided, Microsoft has. They also provided a trial license to me when I asked. They also provided.

Premarajan:
But Blue Prism, those days, didn't provide me the trial version and they didn't help me, how to install it. No idea. That is a shortfall I can say about Blue Prism. [crosstalk 00:26:29]-

Emma:
So you were-
Premarajan:
It's very limited when we needed the license or those who purchased the Blue Prism people can work on Blue Prism tool. Others had no chance to learn. That I can say one way it's good. In the other way, people were not aware of the tool. That is, I can say it's good except for one drawback.

I'd rate the solution at a seven out of ten.

In the financial environment, such as in the banking and insurance sectors, we use them to automate mundane tasks, the kinds that require repetitive human work with not much thought process involved.

We use it for simple things like automating the processing of work queues, reading information from an email, extracting the attachments and forwarding those to available people.

It helps us reduce the number of people involved in mundane tasks.

In the case of Absa, it has really impacted them, the way the customer interacts with the organization when it comes to certain processes. They have become one of the better banks in terms of technology now.

When having to fill out an application, for example, there's an app. In the back-end of that app, the whole process is automated. They get an acknowledgment within a couple of seconds. That is the way it has a positive impact on the organization. If the end-user or the client is happy about the way things are going now, as oppose to the way things were before, then that's a big win.

The automation in version 6 seems to be a lot better than it was in previous versions. In my opinion, that is great. 

The matrix in terms of reporting is becoming more friendly. It can be used with other analytics tools and that too is a great thing. You can pull stuff into stats, you can pull stuff into any kind of data analytics tool, like Tableau for example.

You can easily see where all your problems lie, in a visual way. It's always nice to have a visual representation of things, whether you're a kid in school or whether you're a professor at a university. Seeing things at one glance makes a lot of difference, instead of having to read through the fine print and see where the issues are.

Another feature I like about Blue Prism is the Control Room and how easy it is to find exceptions, to find common issues, and to troubleshoot your exceptions. Your Control Room person, without any development skills, can easily pick up what the problem is, with the exceptions, especially when there are a lot of exceptions related to one use case or process.

Blue Prism is lagging in terms of artificial intelligence. There is no artificial intelligence in version 4 or 5, which most people are still using as far as I'm aware. To be fair, they do have AI in version 6. Still, it's lagging terribly. Blue Prism is the inventor of the name of the term "RPA," and it's disappointing to see they are sitting around.

Blue Prism, in my opinion, is very solid because it has so many years of evolution and backing. It's more solid than the other platforms but I feel that the intelligent automation needs to be jacked up to where the other platforms are, at least.

Cognitive learning, for example, where it can actually follow your movements on the screen, is not there in Blue Prism. The bot will only do what you program it to do, whatever processes and objects that you refer to. It only follows that. There is no cognitive learning happening, whereas Automation Anywhere or UiPath can actually follow your movements, follow the steps that you're doing and then, bang, can go ahead and repeat those processes. And at the same time, it will learn to do it better as well.

Also, when exceptions are being passed to Excel, there's a huge issue dealing with the date format. You actually have to program your date as a text, as opposed to as a date, and that is something I would like to see improved. I cannot say whether it has been fixed, as I don't have exposure to the new version.

We have had the odd case of the robot falling for no reason. Then you restart the whole thing and you find it runs okay. To me, that's a very big problem with stability.

The stability issue is there, especially when you scale it up. If you're doing 1000 processes a minute or every 10 minutes, and then you scale it up to 10,000, I think Blue Prism has a problem with that. Guys from the banks have told me they really don't look at Blue Prism as being scalable enterprise-wide because it does tend to fall over.

Having said that, I haven't necessarily heard of issues like that in the international environment, but I have heard of issues like that here in South Africa. Having read of the success stories, worldwide, and the extent to which they've been involved in enterprise-level, I wouldn't necessarily say this issue has come to the fore.

I'm sorry to say their technical support is very bad.

The technical support, the client support, the academic support, are almost nonexistent, if you ask me. I have had very nasty experiences where we're stuck in a deployment and we are about to go live and there's an issue and we ask for help and we get a reply a day later or two days later, if they reply at all. In my case, I had to rely on the community that I'm involved in - the LinkedIn group and WhatsApp groups that I have connections with. I was able to solve problems that way. If I have a problem with Blue Prism I won't go to Blue Prism for help. That's how bad it is.

I would generously rate technical support at four out of 10.

Blue Prims was the first tool that I used in automation and, in some ways, I got stuck with it. There was a huge demand for it in South Africa so I have always followed the Blue Prism path. But after having used Blue Prism, I used Automation Anywhere and am extremely happy with it. Their support is extremely good.

Depending on your environment, setup can become very complex, especially if the permissions and access are not dealt with correctly. Your change management has to be very clearly outlined and mapped out before you even go into an environment where you try to implement Blue Prism.

You have to have access to a SQL Database and if that is not all sorted out, you're going to struggle. Even just deploying it, and your bot access and your VDI access, etc., it's really quite difficult to do in a very secure, locked up environment.

Blue Prism is pretty steep compared to the others, much more than Automation Anywhere. That can be a hindrance as well.

In terms of world usage, the market slice Blue Prism has, it is only in third place now, simply because it has been lacking in certain areas. The lackluster Robotic Process Automation Blue Prism is a dumb robot, as opposed to Automation Anywhere which is capable of cognitive learning - and that's a big plus. Even if it's in a very simple manner, even if it's not an IQ Bot, there is a lot of cognitive learning that's built into the other platforms which I find much better to use.

Even if you take out UiPath which is bigger - it now has a huge amount of money that was invested by Israeli investors who have pushed UiPath to a point where it has expanded to almost every country now, including trying to get themselves established in South Africa. Even if you take them out of the picture, and they are the biggest threat, Automation Anywhere, which is much younger than Blue Prism, is still way better and rated much higher than Blue Prism in terms of market share and popularity, ease, etc.

If I wanted to choose a platform, depending on the environment, I would not be fixed on one platform. The companies that I worked for previously only focused on Blue Prism while others only focused on Automation Anywhere. That's the wrong approach. You should be agnostic, you should use a tool that is appropriate for the scenario. There are some things that, obviously, Blue Prism will do way better, way faster than Automation Anywhere and there are some cases where Automation Anywhere would be more suitable.

For example, if you are looking into natural language processing, Automation Anywhere does a far better job of it in terms of reading an email and making a decision based on the content of the email. Blue Prism can't do that.

I would also say you need to get your planning right. Once you have that right, you'll have no issues with implementation. Seek advice from people that have successfully implemented it. There are many community groups and a lot of people in the Blue Prism community, so become part of the community; there's a lot to be learned from that.

Overall, it's pretty solid, it's pretty good if you want to start doing things in robotics or process automation, but it's definitely not the end of it. I would suggest that people always look at other platforms and see where they could be used in a given situation.

We are currently using the automation provided by Blue Prism RPA in the claims process.

For one, it's easy to set up, and once it gets running it can handle multiple processes in an efficient manner. It's a very robust system.

Another nice thing is that, due to Blue Prism being a market leader in its industry, we often get people who are already highly familiar with it compared to other products. This was one of the main reasons why we went for it in the first place. 

Our primary challenge at present is that we are finding it difficult to get additional business insights into existing processes so that we can identify where we need to improve. Beyond that, we would also like to have a continuous monitoring facility.

I have been using Blue Prism for the past three years.

I would rate the stability a nine out of ten. We haven't had any major issues with the product.

The scalability is good and I haven't seen any limitations as yet. Right now there are about 20-30 people using it in my organization.

I would rate the scalability a nine out of ten.

Blue Prism's support is good at what they do, and they have lots of people available to help.

I would rate the technical support an eight out of ten.

There was certainly a learning curve during our initial experience of it, but it was fairly easy to set up.

I would rate the setup a six out of ten.

It's an expensive product. For what they are providing in terms of capabilities and features for the price, I would rate the pricing an eight out of ten.

I have also looked at Celonis and ABBYY Timeline, mainly to see if they offer the continuous monitoring feature that we are looking for.

Overall, I am satisfied with Blue Prism, knowing exactly what the product can and can't do. At this point, for us, it's just a matter of figuring out how we can implement it as a more complete, comprehensive solution in our business.

I would rate Blue Prism an eight out of ten.