Blue Prism Reviews

I'm an IT consultant and I implement Blue Prism for my clients.

The only good thing about Blue Prism is the execution speed.

The interface is okay; it is like drawing a workflow map, which some people prefer.

For developers, they should have some kind of recording feature. Their competitors have this capability, so it is a big thing.

If you execute too fast then your code dies.

The stability can be improved by building something on top of it, code-wise. When you are running the software, it needs to attach to whatever window you are on, and then you need to build it separately. This is where you get stability.

This solution is scalable because they have an object library, which others do not have. In terms of reusability, it's great.

My clients are enterprise-level organizations.

In terms of support, they have almost everything for Blue Prism. They have tutorials and other such materials.

I haven't raised any tickets with them, so I do not know about their real support model.

I use UiPath for the most part.

I have some experience with Pega RPA but it's garbage, so I don't use it.

The initial setup is straightforward. You just need SQL and then you can install it.

Ultimately, this should be set up on the cloud using Azure or another provider. however, there are lots of companies that haven't brought their automation off-site, so they are on-premises deployments.

This is a very expensive product and this is the reason that they're losing their market share.

I know that Blue Prism is trying to improve because they have acquired some other vendors.

To summarize, I think that this product is good for business but it's terrible for developers.

I would rate this solution a seven out of ten.

We use it to automate various backend processes in our company, such as PO processes and finance processes. We are using the latest version. It is deployed on the cloud as well as on-premises.

It is good for transactions that are very straightforward. It works very nicely with the structured data. 

It is user-friendly. It is easy to implement and easy to understand.

We didn't find it much useful for unstructured data. It is not easy to do the automation with Blue Prism if you have unstructured data. It should have better automation processes or connectors for unstructured data such as PDFs or pictures.

It has a connector for different applications, such as SAP, but we use a few other applications for which it doesn't have a connector.

It should have a more comprehensive dashboard that we can use to see the processes that are running and control the parameters.

I have been using Blue Prism for almost two years.

There are some issues with its stability. On a scale of five, I would give it a four.

There is a partner who is doing the automation for us, and they contact the technical support. We don't have any visibility on that.

I wasn't there when we did the initial setup at the company, but from what I know, it was not that painful. We were able to set it up quickly.

I would recommend this solution to others. I would rate Blue Prism an eight out of ten. 

I use the tool for automation in various sectors like banking, telecommunication, and trading. 

We've automated web applications in the banking domain using Blue Prism. This involved automating long and complex banking processes. Every action we automate with the tool generates an audit log, which is safe within the LogRhythm environment. I do find the Decipher feature very useful when it comes to document automation. 

I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet.

I have been using the product for the past six years. 

Earlier versions of Blue Prism, like version six, used to have a lot of issues with browser automation. Now, it has been fixed in version seven and onwards. Now, it looks good. 

Regarding scalability, we design processes very modularly with separate object and process layers for each application. This modular approach makes it highly scalable. 

The tool's installation is easier than that of other RPA tools. When deploying a process to production, we ensure that we work in a separate, unmonitored environment with restricted access. We install a centralized application server on a separate machine to avoid database load issues. Additionally, access restrictions are enforced so that only authorized personnel with restricted access can deploy packages in the production environment.

The deployment time for one process varies depending on its complexity. Complex processes could take one to two months or even longer. Testing and deployment typically take about two to three weeks for a single person working on a process from design to development.

A dedicated support team facilitates maintenance, especially when best practices are followed and a robust solution design is in place. However, the ease of maintenance also depends on the applications involved in the process.

The tool offers the best security compared to other automation tools. However, the lack of a cloud version can lead to higher maintenance costs when using Blue Prism.

Given the current market situation, I would recommend Blue Prism to other users, especially if a cloud version becomes available. Everyone has been running back behind the Gen AI and AI center. integrating it would be good. 

I rate the overall product an eight out of ten. 

Our primary use case for the solution varied, and some of the use cases were in financial and billing, while others were in managed services and automating infrastructure. It is deployed on-premises.

The biggest benefit the solution provided was in the financial sector. Specifically, in billing and processing orders for customers. So it focused on processing manual data that was coming from various systems or interfaces and putting it into the billing platform.

We find the stability and the ease of reusing code design valuable.

We had a lot of challenges managing authentication and reusing or using external authentication providers. For example, in API interaction, we need to get tokens from a centralized authentication platform that was always running for us. The solution can include attended robots similar to UiPath in the next release.

We have been using the solution for approximately five years and are currently using version 8.6.

The stability is good, but it is not perfect. I rate it an eight out of ten.

I rate the scalability an eight out of ten and it could be improved.

We had a good experience with customer service and support. I rate them a nine out of ten.

Positive

I was not part of the initial setup.

We implemented the solution in-house, with an internal IT support operational team consisting of approximately ten people covering shifts so that they will be able to monitor and maintain the robots 24/7.

Based on the project, the solutions have a return on investment or breaking point at roughly 18 months. I rate the overall ROI a six out of ten. It is just a little bit above the breaking point but it is worth it. It does not have much benefit in the long term because our businesses are changing, and the time to use the robot was short.

The solution is costly. I rate the pricing a nine out of ten, with ten being the highest price. It was approximately 700 euros monthly. Additionally, there was 25% included on subscriptions for maintenance but the percentage varied from year to year.

I rate the solution a seven out of ten. The solution is good, but its authentication features can be improved, and the price can be more affordable. I advise new users to have a clear business value and a good process defined before implementing the solution.

We've started to use some of the new features such as translation, cognitive, and we are finding them useful. We are also finding API integrations very useful.

We would like to have something, not particularly within the tool, that gives flexibility to the end-users to schedule the bots themselves. There should be some kind of control room flexibility so that they can go in. We don't have to always keep that centralized with us. 

We would also like to have inbuilt scheduling and resource pooling to distribute the bots on servers from within the platform. I should be able to distribute or orchestrate them internally so that if one bot takes a little longer than planned, it automatically shifts to another server. 

We would also like its price to be lower.

I have been using this solution for about one and a half years.

It is stable.

It is absolutely scalable. We have close to 200 automations written in Blue Prism. We have five to six people who work on this solution.

They're good. We didn't find any issues.

This was our first platform for automation. We have used other tools such as K2, but Blue Prism is the only full-fledged RPA platform that we've used.

The initial setup was easy.

Its price should be lower.

I have heard that UiPath is catching up in a big way and offers a lot of flexibility. You can also evaluate UiPath.

I would rate Blue Prism an eight out of ten.

Blue Prism takes good security measures and is user friendly.

The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer. It can add a good amount of scalability.

I have been using Blue Prism since 2014.

It is stable.

We have 300 resources that are using Blue Prism at different levels.

It can be maintained by three people and it can be done by our IT team as well. It is not hard to maintain

If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case quickly and you'll receive a resolution in no time.

After I started using Blue Prism, I also started working with Automation Anywhere and Ui Path.

Blue Prism has its own market share. The large three or four organizations use Blue Prism's security and scalability features, which can be applied at an enterprise level. Some things need to be improved. These are things that are lacking in other tools as well, so it is a fair competition.

The initial setup was straightforward. 

If everything is set up well like the restrictions that are on the PCs are up to mark, it will take 20 to 25 minutes for the complete installation.

My advice is that not all activities can be automated by using Blue Prism. There are certain levels of criteria that need to be calculated before choosing a particular RPA tool. There are things that need to be considered before choosing economically.

In the next release, I would like to see improvement in cognitive abilities, AI, and document processing.

I would rate Blue Prism an eight out of ten. 

We have a lot of use cases for automation, including testing our website.

The most valuable feature is that you can create automations without coding.

The web-based designer is very user-friendly and easy to use.

I would like to see machine learning functionality integrated with the automation.

We have been using Blue Prism for about three years.

At this point, it is hard to say how scalable it is. We have more than 200 employees using it.

This product is very easy to maintain, so we haven't had to contact technical support.

Prior to using Blue Prism, we gained experience using UiPath. We have now started using Automation Anywhere, as well. Each of these RPA products has different features and we choose the one that best meets the needs of the project.

For example, UiPath is very good at text file automation, whereas Automation Anywhere is better at web-based or cloud-based automation.

The initial setup is not complex. I would say that it is really easy.

We had assistance implementing Blue Prism from SAP.

Blue Prism is less expensive than some of the other RPA solutions. The licensing fees depend on the number of users that you have.

I would rate this solution an eight out of ten.

The initial setup is simple. The deployment is pretty fast.

The stability is good. 

We've found the solution to be scalable. 

Technical support has been responsive when we have needed their assistance.

It's been our concern that we will be able to move more towards sustainability within our own company. We do rely a lot on third-party vendors, and we're hoping we can have more internal talent to actually manage all our projects. That's our number one goal and concern. We are looking into providing training to our business users that is similar to something like PowerBI, where you can basically configure and use less coding. That's what we want to leverage.

The license cost is a bit high. Being a finance guy, that's number one for me. 

Number two is that whatever bots that you put inside, they only can run a specific activity at a specific time. For example, let's say I want to do a bank reconciliation at 10:00 AM, and, at the same time, I want to do some kind of asset capitalization, I can't do both. I need to choose which I can run at 10:00 AM. With one, I may need to re-time it. I'd basically like the bot to work on multiple activities at once. 

The deployment of the bots should be much faster and more intuitive.

The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. it performs well.

We are actually expanding into other centers of excellence, or what we call a COE.

Due to the fact that we are a COE, the group finance, the group tech, we have about a thousand plus users at this time, and that will grow.

Technical support is okay. They're quite responsive.

That said, in terms of support, we do have our own technical panel internal itself, and they are actually the first layer, or level one. Subsequently, for level two issues and onwards, the vendor comes to the picture.

This is the first RPA we've worked with. We did not use another solution previously.

The initial setup is quite straightforward, and the deployment is quite fast.

The cost of the solution is high. It should be lowered. They need to make it more affordable. 

We are currently looking into ServiceNow that also has RPA capabilities. 

I'm actually not a technical person, I'm actually more of a finance person. I'm a business user.

I'd rate the solution at an eight out of ten.

I'd advise potential new users that they need to take an actual use case, an actual business point, and do a pilot on it first to visualize how the solution could potentially work. If they find that it's satisfactory, then perhaps they could work on other rollouts. The key is to develop more on the user experience side of things.