Blue Prism Reviews

We have a partnership with Blue Prism and I'm a software engineer. 

This is a good solution. I like working with multi-bot architecture, it's very flexible. 

In the object section, there are certain things such as the navigation in the UI that could be improved. It would be helpful for developers. I'd like to see more technical support for the team and the provision of some community versions for people to learn the product. I believe it would also benefit Blue Prism to better understand the requirements of those using the product.

I've been using this solution for almost four years. 

The solution is generally stable although we have had some inconsistencies. 

The solution is definitely scalable. 

The value of this product could be greatly improved if we could get satisfactory answers from the technical support. The last time I opted for a learning license from one of my colleagues, I never received a response from the company.

The initial setup wasn't too complex and didn't take a long time. 

Our primary use case for the solution varied, and some of the use cases were in financial and billing, while others were in managed services and automating infrastructure. It is deployed on-premises.

The biggest benefit the solution provided was in the financial sector. Specifically, in billing and processing orders for customers. So it focused on processing manual data that was coming from various systems or interfaces and putting it into the billing platform.

We find the stability and the ease of reusing code design valuable.

We had a lot of challenges managing authentication and reusing or using external authentication providers. For example, in API interaction, we need to get tokens from a centralized authentication platform that was always running for us. The solution can include attended robots similar to UiPath in the next release.

We have been using the solution for approximately five years and are currently using version 8.6.

The stability is good, but it is not perfect. I rate it an eight out of ten.

I rate the scalability an eight out of ten and it could be improved.

We had a good experience with customer service and support. I rate them a nine out of ten.

Positive

I was not part of the initial setup.

We implemented the solution in-house, with an internal IT support operational team consisting of approximately ten people covering shifts so that they will be able to monitor and maintain the robots 24/7.

Based on the project, the solutions have a return on investment or breaking point at roughly 18 months. I rate the overall ROI a six out of ten. It is just a little bit above the breaking point but it is worth it. It does not have much benefit in the long term because our businesses are changing, and the time to use the robot was short.

The solution is costly. I rate the pricing a nine out of ten, with ten being the highest price. It was approximately 700 euros monthly. Additionally, there was 25% included on subscriptions for maintenance but the percentage varied from year to year.

I rate the solution a seven out of ten. The solution is good, but its authentication features can be improved, and the price can be more affordable. I advise new users to have a clear business value and a good process defined before implementing the solution.

We've started to use some of the new features such as translation, cognitive, and we are finding them useful. We are also finding API integrations very useful.

We would like to have something, not particularly within the tool, that gives flexibility to the end-users to schedule the bots themselves. There should be some kind of control room flexibility so that they can go in. We don't have to always keep that centralized with us. 

We would also like to have inbuilt scheduling and resource pooling to distribute the bots on servers from within the platform. I should be able to distribute or orchestrate them internally so that if one bot takes a little longer than planned, it automatically shifts to another server. 

We would also like its price to be lower.

I have been using this solution for about one and a half years.

It is stable.

It is absolutely scalable. We have close to 200 automations written in Blue Prism. We have five to six people who work on this solution.

They're good. We didn't find any issues.

This was our first platform for automation. We have used other tools such as K2, but Blue Prism is the only full-fledged RPA platform that we've used.

The initial setup was easy.

Its price should be lower.

I have heard that UiPath is catching up in a big way and offers a lot of flexibility. You can also evaluate UiPath.

I would rate Blue Prism an eight out of ten.

Blue Prism takes good security measures and is user friendly.

The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer. It can add a good amount of scalability.

I have been using Blue Prism since 2014.

It is stable.

We have 300 resources that are using Blue Prism at different levels.

It can be maintained by three people and it can be done by our IT team as well. It is not hard to maintain

If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case quickly and you'll receive a resolution in no time.

After I started using Blue Prism, I also started working with Automation Anywhere and Ui Path.

Blue Prism has its own market share. The large three or four organizations use Blue Prism's security and scalability features, which can be applied at an enterprise level. Some things need to be improved. These are things that are lacking in other tools as well, so it is a fair competition.

The initial setup was straightforward. 

If everything is set up well like the restrictions that are on the PCs are up to mark, it will take 20 to 25 minutes for the complete installation.

My advice is that not all activities can be automated by using Blue Prism. There are certain levels of criteria that need to be calculated before choosing a particular RPA tool. There are things that need to be considered before choosing economically.

In the next release, I would like to see improvement in cognitive abilities, AI, and document processing.

I would rate Blue Prism an eight out of ten. 

We have a lot of use cases for automation, including testing our website.

The most valuable feature is that you can create automations without coding.

The web-based designer is very user-friendly and easy to use.

I would like to see machine learning functionality integrated with the automation.

We have been using Blue Prism for about three years.

At this point, it is hard to say how scalable it is. We have more than 200 employees using it.

This product is very easy to maintain, so we haven't had to contact technical support.

Prior to using Blue Prism, we gained experience using UiPath. We have now started using Automation Anywhere, as well. Each of these RPA products has different features and we choose the one that best meets the needs of the project.

For example, UiPath is very good at text file automation, whereas Automation Anywhere is better at web-based or cloud-based automation.

The initial setup is not complex. I would say that it is really easy.

We had assistance implementing Blue Prism from SAP.

Blue Prism is less expensive than some of the other RPA solutions. The licensing fees depend on the number of users that you have.

I would rate this solution an eight out of ten.

As for primary use cases, we have done purchase order processing for close to five countries, and we also do non-compliance in terms of the field assets deployed by a company to hospitals. That is, we use it as an asset tracking solution.

From technical perspective, Blue Prism is pretty good.

Overall, it's a stable and scalable solution. Installation is straightforward as well. 

Blue Prism could be compatible with Oracle's suite of ERPs. We have seen some issues related to this.

They could do much better with their intelligent document processing solution. They're pretty behind and don't have attended bots.

I would also prefer a better UI in the administration screens The user interface is pretty bad from an administration perspective.

I would like to see a lot of features like process mining.

I would also like to see a lot of different innovative solutions like human-bot interaction, handover managerial systems, and collaboration systems for process capturing, storing, and evaluating and getting discussions done within businesses.

We have been providing Blue Prism to customers for more than three years now.

From a platform perspective, we see compatibility issues with Oracle's JD Edwards software sometimes, but overall, to my knowledge, the solution is stable.

It's a scalable solution, and scalability is not a problem.

With regard to the initial setup, it's a pretty straightforward from Blue Prism's perspective. It's not as complicated as the installation of a WorkFusion solution, for example.

The actual installation, that is, setting up of the environment, can be done in less than a week from scratch.

We have four or five customers using this solution, and I have close to 50 or so people working across these customers. We have a combination of staff, such as architects, developers, managers, infrastructure engineers, etc.

Our customers pay for an annual license.

The product is good even though there are a lot of shortcomings. Also, the access to the company itself is very difficult. Obtaining a partnership is difficult, and getting support is difficult as well. So, I'd rate them at seven on a scale from one to ten.

The initial setup is simple. The deployment is pretty fast.

The stability is good. 

We've found the solution to be scalable. 

Technical support has been responsive when we have needed their assistance.

It's been our concern that we will be able to move more towards sustainability within our own company. We do rely a lot on third-party vendors, and we're hoping we can have more internal talent to actually manage all our projects. That's our number one goal and concern. We are looking into providing training to our business users that is similar to something like PowerBI, where you can basically configure and use less coding. That's what we want to leverage.

The license cost is a bit high. Being a finance guy, that's number one for me. 

Number two is that whatever bots that you put inside, they only can run a specific activity at a specific time. For example, let's say I want to do a bank reconciliation at 10:00 AM, and, at the same time, I want to do some kind of asset capitalization, I can't do both. I need to choose which I can run at 10:00 AM. With one, I may need to re-time it. I'd basically like the bot to work on multiple activities at once. 

The deployment of the bots should be much faster and more intuitive.

The stability has been good. There are no bugs or glitches. It doesn't crash or freeze. it performs well.

We are actually expanding into other centers of excellence, or what we call a COE.

Due to the fact that we are a COE, the group finance, the group tech, we have about a thousand plus users at this time, and that will grow.

Technical support is okay. They're quite responsive.

That said, in terms of support, we do have our own technical panel internal itself, and they are actually the first layer, or level one. Subsequently, for level two issues and onwards, the vendor comes to the picture.

This is the first RPA we've worked with. We did not use another solution previously.

The initial setup is quite straightforward, and the deployment is quite fast.

The cost of the solution is high. It should be lowered. They need to make it more affordable. 

We are currently looking into ServiceNow that also has RPA capabilities. 

I'm actually not a technical person, I'm actually more of a finance person. I'm a business user.

I'd rate the solution at an eight out of ten.

I'd advise potential new users that they need to take an actual use case, an actual business point, and do a pilot on it first to visualize how the solution could potentially work. If they find that it's satisfactory, then perhaps they could work on other rollouts. The key is to develop more on the user experience side of things.

I work with an insurance organization and we are currently using it to automate our back-end office processes. For example, within insurance, you have claims and you have policy owner services, and you have different business units. We are looking at those processes and automating them through Blue Prism robotics.

Mostly we use the Design Studio to develop the automation. It's great. We put them into deployment and have the automated process running. It's essentially the Design Studio for Blue Prism and the entire methodology of delivery that is the most useful or valuable to us.

The solution can scale. 

Technical support is very helpful.

It's not very easy to use. There is some learning curve that you need to manage as an individual.

In the past we have had platform challenges with Blue Prism, like the scheduler functionality doesn't always work as expected and there are content downtimes as well. On the stability, I will probably rate it a little lower than medium.

If they could have process recording and task recording also in place, that will help expedite the delivery for the automation.

I've been using the solution for about six years. It's been a while. 

The stability could be better. The scheduler functionality doesn't always work as expected and there is content downtime as well. It's okay, however, they could work on improving it. 

The scalability is not an issue. Scalability is good. We are using it for around 500 robots, and the scalability is not an issue at all.

In terms of users, we have around 50 odd configurators that actually use Blue Prism on a daily basis. Within the technical team, there you have a few project managers and within each project team, you have a business analyst and a configurator and then, you have a setup process controller who manages the processes.

At this point, we do not intend to increase usage.

Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are able to raise our technical queries during that time if we have any. There are no issues at all. We've been very satisfied with their level of attention and assistance.

I wouldn't know about the setup process. That's really more for the infrastructure team. I can't comment on it mostly due to the fact I wasn't a part of it.

We have an enterprise-grade license with Blue Prism and it depends upon your requirements. We ask for additional production bots, which is the main parameter for the license cost.

We're customers and end-users.

There are multiple tools in the market for RPA - Blue Prism, UiPath, Automation Anywhere, et cetera. I wouldn't rate it better than anyone else, and yet, I wouldn't rate it less either. It's as good as any other tool. Therefore, every company will need to do its own analysis and select the tool that makes the most sense for them.

I'd rate the solution at an eight out of ten.