Blue Prism Reviews

I work with an insurance organization and we are currently using it to automate our back-end office processes. For example, within insurance, you have claims and you have policy owner services, and you have different business units. We are looking at those processes and automating them through Blue Prism robotics.

Mostly we use the Design Studio to develop the automation. It's great. We put them into deployment and have the automated process running. It's essentially the Design Studio for Blue Prism and the entire methodology of delivery that is the most useful or valuable to us.

The solution can scale. 

Technical support is very helpful.

It's not very easy to use. There is some learning curve that you need to manage as an individual.

In the past we have had platform challenges with Blue Prism, like the scheduler functionality doesn't always work as expected and there are content downtimes as well. On the stability, I will probably rate it a little lower than medium.

If they could have process recording and task recording also in place, that will help expedite the delivery for the automation.

I've been using the solution for about six years. It's been a while. 

The stability could be better. The scheduler functionality doesn't always work as expected and there is content downtime as well. It's okay, however, they could work on improving it. 

The scalability is not an issue. Scalability is good. We are using it for around 500 robots, and the scalability is not an issue at all.

In terms of users, we have around 50 odd configurators that actually use Blue Prism on a daily basis. Within the technical team, there you have a few project managers and within each project team, you have a business analyst and a configurator and then, you have a setup process controller who manages the processes.

At this point, we do not intend to increase usage.

Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are able to raise our technical queries during that time if we have any. There are no issues at all. We've been very satisfied with their level of attention and assistance.

I wouldn't know about the setup process. That's really more for the infrastructure team. I can't comment on it mostly due to the fact I wasn't a part of it.

We have an enterprise-grade license with Blue Prism and it depends upon your requirements. We ask for additional production bots, which is the main parameter for the license cost.

We're customers and end-users.

There are multiple tools in the market for RPA - Blue Prism, UiPath, Automation Anywhere, et cetera. I wouldn't rate it better than anyone else, and yet, I wouldn't rate it less either. It's as good as any other tool. Therefore, every company will need to do its own analysis and select the tool that makes the most sense for them.

I'd rate the solution at an eight out of ten.

We use Blue Prism to target the financial service industry. Our core use cases are specifically in insurance and banking.

Within our company, there are two developers that use this solution. 

Whether we increase our usage of this solution is going to be a market-based or market-driven decision. 

Although it's very simple to work with, it's a bit limited in terms of capability compared to similar solutions. 

I have been using Blue Prism since the beginning of 2021.

Blue Prism is stable enough. 

Blue Prism could be more scalable. 

Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to run most of our robots in the evening after working hours. The support is mainly remote. So it's not really a big deal.

We started with UiPath and Automation Anywhere.

Before we started using this solution, we were programming directly from things like Python, which was really cumbersome and complicated. The mid-levels specifically around continuity, and plus one capability internally. That's why we decided to use existing development tools like UiPath, Automation Anywhere, and Blue Prism. From an implementation perspective, they're a lot simpler to use. We no longer have to do a full-on manual implementation and develop from scratch.

The big vendors should consider some sort of unbundled pricing model that allows them to price accordingly to a customer's needs. Because developing robots manually took too long, this solution gave us a lot of flexibility when it came to pricing. A lot of global vendors have a very big problem understanding the price structure or price requirements of frontier markets, like Africa.

Compared to UiPath and Automation Anywhere, on a scale from one to ten, I would give Blue Prism a rating of six. 

I would recommend Blue Prism to others. From a tool perspective, UiPath is by far and away the best tool to use. Unfortunately, it's rigid around its pricing. Blue Prism is more affordable, but it won't provide you with the same features and functionality.

We were trying to integrate Blue Prism for an insurance solutions company. Without manual intervention, they wanted some bots to qualify and make some selection procedures easier for certain customers and integrate them with the CTI, which is a computer technology exchange. This means that when somebody calls up, they will go to a bot and CTI. They run a bot, and the bot will guide them about how they can answer some queries for the insurance customer.

It has a centrally managed infrastructure, and it is secure. Our client was using it because of its ease of use. They had already identified some workflows that were trained on Blue Prism RPAs. It was much more convenient for them to preselect Blue Prism as compared to other vendors.

Its pricing is sometimes higher. Its price can be better.

Its presale support should be increased. Currently, its presale support is very less. System integrators generally position Blue Prism in front of customers. Though they have an ecosystem, they don't have people who can train for the partner ecosystem. They have to increase the presales consultants for partners. In addition, their L1 and L2 support can also be improved. 

Its stability is pretty good. That's the reason why they have 98% of renewals.

It depends on how you code this.

People find it difficult to get L1 and L2 support. They're pretty weak at L1 and L2 support, so you have to have your own people for that. They don't have people to answer the queries. They want system integrators to do that for them.

It depends on the use case. Some use cases are pretty simple, and some use cases are pretty complex. It also depends on how the consultant would choose to configure it, but generally, it is pretty okay in terms of configuration. 

Its price is sometimes higher.

I would rate Blue Prism an eight out of ten.

The tool's user interface is very intuitive. 

The solution is pretty high priced. The tool's support also needs to be better. 

I would rate the tool's stability a nine out of ten. 

I would rate the product's scalability a nine out of ten. 

I would rate the product's setup an eight out of ten. 

I would rate the product's ROI an eight out of ten. 

I would rate the solution's pricing a seven out of ten. 

The end users are happy about the solution.

I am using Blue Prism for my RPA enterprise project. I haven't used the cloud version, because I work from a financial institution and we are very strict about the confidentiality and the security of the data of our clients.

Blue Prism is a great enterprise and it has offered the solutions that I have been needing in order to give my organization an RPA.

The most valuable features of Blue Prism are the Control Room, autonomous bot, unattended, attended bot, and Decipher. I have been using the decipher functionality recently, and I want to explore the Capture functionality in other works that I have.

Blue Prism has given me the features that I need.

Blue Prism is a little behind Automation Anywhere in the topics related to maintenance and report building.

The report in Blue Prism could improve. I am in version 6 and they are already in version 7. The features or changes I need could have already been resolved in the newer version.

I have been using Blue Prism for approximately three years.

They have a call every three months with me to understand what are my needs at that moment. If they can adjust something in our contract, they have been very kind and very friendly. That has allowed us to adjust our agreement, functions, and training that my team needs in order to boost Blue Prism in my organization.

I chose Blue Prism because it is priced well. The pricing was right for me at that moment even though Automation Anywhere is better in other aspects.

I rate Blue Prism a nine out of ten.

We are primarily using the solution to automate the enterprise processes that are so widely used by many staff and where we want to reduce the specific deviation where FTE may be high. 

The solution has been quite stable so far.

The new features that have come out have been great.

So far, the solution has been faultless. We've been very happy with it.

The solution has been very good in terms of helping us automate processes.

If that bot is running 24/7, we have to allocate people 24/7, 24 hours a day. The cost of support can be quite high.

If there was a way that robots could self-heal if they stopped running for whatever reason, that would be helpful.

I've been using the solution for about two years at this point. It's been a while.

We've found the stability to be very good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution might be scalable. It depends on the process that we want to automate, actually. It looks to be pretty scalable overall, however.

We only have about 50 users on the solution currently.

We do plan to continue usage.

We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something goes wrong, we need to have access to them at any time, which means we need to pay more.

That also means we need to have our own staff on 24/7 to make sure the bots are working as they should.

We didn't previously use a different solution. This is our first and only product for the purpose of automation.

The initial setup is pretty straightforward.

The specific developer or team is doing the deployment. Then, we often go live, and after we stabilize, we hand it over to our support team to continue the operation. Overall, we have had around six to eight people for the support portion. It must match the size of the project. Typically, you need two to four people with different roles per project.

We tend to sign two or three-year contracts for licenses. Afterward, we may renew or tender a new company.

We're using the latest version of the solution.

I'd recommend the solution to other companies. That said, companies should venture out and try other tools as well. You want to compare to ensure you're getting a comprehensive solution that covers your needs as an organization.

I'd rate the solution eight out of ten.

We are an independent consulting group.

It is used in a lot of healthcare-related processes, and healthcare manufacturing.

There should be permanence across all of the automation technologies, such as UiPath, Blue Prism, and Automation Anywhere. It would allow the client to have automated processing of manual data work.

Currently, we are automating all of the manual processes. Once you have the bot built, you deploy it and it is obvious that it is going to help the client with reducing the man-hours, leaving them to focus on better quality work.

This is applicable for all RPA, not just Blue Prism.

The development interface is quite easy to work with.

The deployment is easy.

They have OCR technology, but it's not that great.

They need to come up with better OCR technology.

In the next release, the OCR features need to be improved. This is an area that I would love Blue Prism to work on.

I have been using Blue Prism for almost two years.

It is stable and it doesn't break down easily. 

If it is deployed in the right server and based on the requirements, and the comments they have documented on the site, it's pretty stable.

We have not scaled that high for any of our clients yet. We have four or five bots that have been running with no issues.

I have not reached out to technical support, but my teammate has.

It is easy to deploy.

If you are not doing any kind of smoke testing, it can be deployed in less than three days. You can just deploy to the production server minus the testing.

This is an area that I don't have any visibility to. I am not accountable for any kind of licensing and pricing. Our sales team takes care of this.

It is very important that you have a good design in place because it gets tricky when you are building the bots, otherwise, there will be a lot of propping and changing. 

There are many flows needed to build in Blue Prism.

It is always advisable to have a good stable design in place before you build the bot in Blue Prism.

I would rate Blue Prism a seven out of ten.

The only feature that stands out in Blue Prism, as compared to other tools, is security. This is the only reason for still having Blue Prism in our bucket. It is very secure and reliable, and it has also been in the market for a very long time. We automated a lot of federal and government automation processes very recently with this solution.

There are many reasons why many companies don't go for Blue Prism. It is not open, and the community addition is not available. Blue Prism provides support through partnership. You need to do a partnership with them, which is a major disadvantage. You contact a Blue Prism team, and they will schedule a meeting with you. They will give you a demo and help you set up everything, whereas with UiPath and Automation Anywhere, you can try the community edition, and if it fits your needs, you simply buy a license for that.

The initial setup of Blue Prism is complex. They simply provide a PDF or documentation for you to go through it, whereas, if you go with UiPath or Automation Anywhere, they have several videos and community support to guide you.

The documentation of Blue Prism is static. They don't have any sort of videos or open forums. Other tools have got a lot of community support, but Blue Prism doesn't have that. Its training is also hard to attain, and they also don't provide any certification.

Stability-wise, it is a good solution.

It has good scalability.

I never got a chance to contact their technical support.

Its initial setup is complex. It is not easy. 

They work on a big partnership kind of program with our organization, and they also give us a lot of discounts. Its price is pretty much comparable to the other solutions like UiPath and Automation Anywhere.

We primarily use UiPath, and we also use Blue Prism and Automation Anywhere. UiPath, Blue Prism, and Automation Anywhere are the three leaders in RPA. We kind of make sure that we include all the pros and cons. Blue Prism provides a lot more reliability and security as compared to others. That's the reason it is still in the game.

I would rate Blue Prism a seven out of ten.