Blue Prism Reviews

We primarily use the solution for finance, specifically accounts payable.

The solution has improved our organization in that our AP administrators and AP clerks don't have to put the information into the ERP. The RPA does the transfer upon approval over to the ERP system. You don't have to code and create backend APIs or custom code to integrate the systems. It makes things much easier overall.

The object modeling is the solution's most valuable aspect. It's been quite helpful for our organization. The reusability of it has been great. Being able to create an object and use it for multiple processes has been very useful for us.

The initial setup is straightforward.

The reporting system, specifically the system admin reporting could be improved.

If there were more business analytics, that would be quite helpful.

In general, however, the solution isn't really lacking any features.

I've been using the solution for three years. It's been a while at this point.

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's extremely reliable in terms of performance. 

The scalability has been good so far. If a company needs to expand it, it can do so with ease. It's not a problem.

We have several hundred users on the solution currently. Blue Prism operates on the enterprise level and the activities of the digital workers happen on the servers. So virtually no one needs to interact with it directly. It's mostly on an administrative level that there are some people accessing the application and its reviews, exceptions, and things like that.

I have limited familiarity with other RPA products.

The initial setup is very straightforward. It's not overly complex. A company shouldn't have any issues with the process.

The installation itself takes maybe a couple of hours, however, the customization, depending on the complexity of the process, can be anywhere from six weeks to eight months. It really depends on the complexity.

Per five digital workers, you need one or two individuals for maintenance.

We are an integrator. We are able to help our clients set up the solution.

We are a reseller of the product.

We've been working with the most recent version of the solution in our organization.

I have been happy with this solution overall. I'd rate it at a ten out of ten.

Our primary use for this solution is to automate and run our mundane operational processes.

This solution has helped us become more efficient, as we have been able to automate certain processes, up to 85% of the work in some claims processing areas. We've been able to use it to very successfully transform data from one system to another. We have also used it for underwriting new client take-ons.

The most valuable feature is the design studio and its ease of use. The security and control room features are also very good.

I would like to see it better integrated with, or layered over, Java-based systems.

A feature that I would like to see in the next release is the ability to easily call on the robots to fulfill part of the process, and be run by the users in the business, where the robot can simply be activated rather than running mass processes from a control room. Essentially, I think that keeping the human in the loop is important. Blue Prism does have some vendors that partner to accomplish this, but it would be nice to have it built-in, rather than have a separate vendor with a separate license contract.

We don't have problems with stability. It is one's own IT infrastructure that lets you down, whether it is networking or otherwise. The system itself hasn't been a problem.

We're only in the process of scaling so it is difficult to say. One of the things that the developers have said is that it's quite slow, and quite cumbersome when layered over Java-based solutions. Whether it is scalable in that space, or not, is to be determined.

We have fifteen robots running.

We have had to contact technical support from time to time, and they are responsive. We've always received feedback from them. Typically, the only time that we've needed them is when our own IT support has had problems in the Blue Prism space. Sometimes, after we've contacted them, they pointed us in the right direction and actually found that the problem was on our end. These are some of the types of problems that they have helped us to solve.

We did not use another solution prior to this one.

The initial setup was relatively straightforward. The system itself is not overly complex. Rather, it's more of how you get your own internal IT infrastructure geared to be able to handle the new technology.

Deployment can take between four and six weeks per process.

Our implementation strategy has been to first focus on those processes that are going to deliver the greatest return on investment to ourselves and our clients. Typically, it's a small team that is supported by a vendor. Over time, they take over the development of the robots and they manage the control room.

The number of staff required for deployment and maintenance depends on the number of robots that you have running. Our entire team is six people, including business analysts, an engineer, a control room operator, and two developers. One of the developers is a senior developer who is able to validate and sign off on what is developed.

We used a consultant for the deployment.

We did not evaluate other solutions. We chose this one based on recommendations from the consultants that we had.

For anybody who is implementing this solution, it is important that you do not implement a process that is inherently flawed. Especially for more complex processes, you have to figure out how to solve those and re-engineer them. You want to enhance the processes.

Secondly, ensure that your design team is allowed to complete the design and move onto the next process. You do not want to have them repeatedly called back to enhance the process, because that slows down your rollout strategy.

You need to get buy-in from the business around what you're going to automate, and how you're going to do it. That is how you're going to leverage it going forward. If you don't have that then you can automate and put bots out there, but if the business doesn't support them or doesn't adopt them as co-workers then you're going to be battling against scaling. Anybody who sets out on this journey should be looking to use them on a large scale, and not just as a point solution.

I have not used other solutions so it is difficult to compare. However, in terms of support and the ability for us to start using the solution, it was quite easy. 

I would rate this solution an eight out of ten.

Blue Prism is used by my clients mostly in the financial sector. We do a lot of bank reconciliations.

The performance is very good and it is a valuable feature.

In Nigeria, I don't know what their marketing is like. However, they're losing market shares to other solutions. Most customers know UiPath more than Blue Prism. 

They have partners in Nigeria, for example, gold platinum partners. They are not doing well in the environment they've gone into and I don't know how Blue Prism evaluates them. Smaller companies do not like Plue Prism.  It's not because of Blue Prism's technology, but they're platinum partners among the four big consulting firms, they have not done a great job.

In a future release, Blue Prism should have an entry-level solution for smaller organizations with low-code capabilities. You need more technical knowledge to use Blue Prism compared to other solutions.

I have been using Blue Prism for approximately three years.

Blue Prism is a stable solution.

I have found Blue Prism is easy to scale.

Blue Prism is not suitable for small companies. They have a solution that covers partners, it's suitable for enterprises.

We have found it difficult to receive support from Blue Prism.

I have used UiPath previously and the licensing is more complex than Blue Prism. 

UiPath has built a solution that can engage across small, medium, and enterprise levels companies. It can operate in not only enterprises. UiPath has a free solution where very small businesses can use it called the community edition. They can use it for a period of time for free and I believe it is for two or three. It encourages people to adopt UiPath.

The initial implementation is straightforward.

The full process does not take more than one day. However, it can depend on the environment. It typically can be done in a couple of hours.

The solution could require a varying level of maintenance depending on the method of deployment.

The license for Blue Prism is very straightforward, we only need one license.

Overall Blue Prism is less expensive than competitors. If you look UiPath, they have different kinds of licenses which you need a combination of them to work for example, at the enterprise level, and it's more expensive. However, if you're only doing entry-level operations it is less expensive.

Blue Prism has a cloud version now and  I would advise others to evaluate what they want to get to achieve first, before starting the RPA journey.

I rate Blue Prism an eight out of ten.

We are a service provider and I develop RPA solutions for my clients.

Blue Prism is one of the RPA products that I develop bots for.

Most of our clients are interested in automating processes that are related to payroll and other aspects of finance.

Using Blue Prism takes away from the work required to complete manual tasks. Also, repetitive tasks that are completed using RPA are more accurate, compared to those done manually.

The most valuable feature is that people with zero coding knowledge can use Blue Prism very well.

The user interface is good.

Blue Prism is lacking in document processing capabilities.

The addition of better testing tools, or some kind of test suite, would be an improvement.

If this solution had a framework for exception handling then it would be very helpful. As a developer, we have to put exceptions in as the first step.

This product does not have AI Fabric or process mining tools.

I have been using Blue Prism for about a year and a half.

There are no issues in terms of stability. It is as stable as any other tool.

The scalability depends on the code that we write. For example, there are business objects as well as processes. If they are architected and coded properly then it is very easy to scale with less effort. I have no complaints regarding scalability and it is as good as other tools.

I have only been in contact with technical support one time when I had some issues writing Blue Prism certifications. They responded within one day.

For any technical questions that we have, we look at the forums for answers. Blue Prism have their own community and the forums are very good.

I am proficient in UiPath as well as Blue Prism, and I have just started using Kofax RPA. I am also looking into Automation Anywhere.

Of all of these solutions, I prefer to work with UiPath. Blue Prism does have an advantage that non-coders can work with it. However, it lacks in document processing features that are available in Automation Anywhere and UiPath.

I am not involved in the installation of the RPA tools, although my understanding is that the initial setup is quite easy and doesn't take long.

My IT team handles the deployment of Blue Prism.

The licensing fees are low compared to other tools.

The suitability of this product depends on the use cases. For example, if you are looking into processing invoices then Blue Prism is not the tool that I would choose because the others have better OCR capabilities.

If document processing capabilities and a test suite were added then it would be great because our customers who need these features would not be forced to use other products.

If I were to rate this tool in isolation then I would score it a six or seven out of ten. However, as I am comparing it to other similar solutions, I have to score it less.

I would rate this solution a four out of ten.

I work for the healthcare industry, and I use it for claims orders. We have claims orders, and we have integrated service manager tickets to bring tickets from different locations or websites and update them to the SharePoint tracker. From there, we send any notifications to the concerned person.

I am currently working with an on-premise solution that is connected to the cloud UI.

We are trying to speed up the process for our client because, being in the healthcare industry, they do have a lot of defects and issues. They are working on the latest products, which have different defects and issues. Being able to speed up this process, provide information to different business people, and make things easy is the value add. These tickets are also related to claims audits, so it would also speed up the claim process.

Blue Prism supports the multi-bot architecture, which is really good. It is also really good at OCR. Blue Prism is integrated with Abbey OCR, and it provides at least 90% right information on period documents. This is something that is really good in Blue Prism.

Blue Prism can deal with a huge amount of data. We can track each and every record, and then we can see the data. If you don't have much coding experience, it makes it easy to build automations and deploy them. It is also easy to learn and easy to work with. It has a lot of features, which makes it reliable for any sort of automation.

The activities that we do are a bit difficult to do in Blue Prism as compared to UiPath. UiPath provides create activities and create packages related to AI analytical skills. This is something that Blue Prism doesn't have.

I have been using this solution for more than one and a half years.

We don't interact with their technical support. I work in an environment where we implement use cases and give them to the clients. We build use cases, do UAT for these use cases, and then deploy them for our clients. The clients already have their production support team for support. If there is any issue in the production, we do support the clients.

All these use cases are something on which we work with a fixed scope. These are not things that can be built on long-term projects. We just focus on trying to get the use cases from them, and we then build, implement, and deploy them.

I also use UiPath. When comparing Blue Prism and UiPath, there are some pros and cons in both tools. UiPath does some of the things really well but lags behind in some aspects and vice versa. Blue Prism is really good at something like multi-bot architecture and tracking of the tickets for the records. UiPath provides create activities and create packages related to AI analytical skills, which is where Blue Prism lags behind.

It was a bit complex because when I started with RPA in 2018, Blue Prism was not a free source tool for us, which is where I found difficulty in learning things and becoming familiar with all the products in Blue Prism. UiPath was a free source tool, and they provided most of the training and made it easy for us. They also provided a free community version for us, which was helpful in learning it.

I don't have an idea about Blue Prism, but I have an idea about UiPath. UiPath is scaling its business in different products. It has got products for intelligent document processing (IDP) to test or log integrations for chatbots. If you want to work on something like a true test automation, you have to buy a test book. In such cases, they have a predefined way of working with, implementing, or running things. This is where I see that UiPath might be a bit costly or expensive when compared to Blue Prism because UiPath charges for each and every product.

I would rate Blue Prism an eight out of ten. It is a good tool. 

We use this solution in all area of our business. The most common use case is related to our financial sector and loan applications.

The most valuable improvement in utilizing process automation is the cost savings, but we have also had cases where the customer experience is enhanced.

The most valuable feature for us is that our developers find it quite simple to develop processes, and they like to use this solution.

The licensing models for this product need improvement. Compared to other tools on the market, it is one of the most expensive.

We understand that they will be launching an OCR tool, and we are looking forward to this.

We would like to see some desktop automation, although we have been told that the product is not going to be taken in that direction. Rather, they will continue to focus on product automation and we will have to incorporate other solutions.

We have had some problems in the Blue Prism environment. For the tasks our robots are doing, our success rate is between ninety-two and ninety-eight percent. So, there are some things that are not being successfully created.

We have managed to scale it up quite well, so scalability is ok.

There are approximately twelve thousand people who benefit from this solution. We have around twenty developers, and there are between one and two hundred people who have a direct connection to the RPA deployments.

We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed to solve them.

This was the first tool that we started to utilize when it comes to RPA deployments.

I found this initial setup to be complex.

Our implementation was done using both our in-house experts and some external manpower.

My advice for anybody who is implementing this solution is to have some expertise in-house, and not rely solely on the vendor. Similarly, I don't think that it is a good idea to develop and manage your infrastructure based entirely on advice or direction from the vendor.

This is the first RPA tool that we have implemented, and we do not have a lot of experience with other tools. We are satisfied, but there is room for improvement. 

I would rate this solution an eight out of ten.

We were using Blue Prism mainly for simple RPA processing.

I work with advisors, and we have a lot of clients that have a lot of processes. We use the solution for the cost and management processes. When we need to organize some information we join the information into a report.

I use the basic features that are very useful.

There are some new tools on the market that work better than Blue Prism. When Blue Prism receives information I have found other RPA solutions refresh the application better. At this moment it's not the best application.

Blue Prism could improve the integration with the development of applications. For example, a type of automation where we can build applications and integrate them with the RPA. This is something that we would use a lot and is not available in Blue Prism.

I have been using Blue Prism for approximately two years.

The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there is not a lot of information on the forums.

The installation difficulty level depends on what processes are going to be being used.

My advice to others wanting to implement this solution is to make sure they evaluate their requirements and it is important to have good integration with their systems. I would recommend using templates for their data because if they do not it can create problems.

I rate Blue Prism an eight out of ten.

We use Blue Prism to target the financial service industry. Our core use cases are specifically in insurance and banking.

Within our company, there are two developers that use this solution. 

Whether we increase our usage of this solution is going to be a market-based or market-driven decision. 

Although it's very simple to work with, it's a bit limited in terms of capability compared to similar solutions. 

I have been using Blue Prism since the beginning of 2021.

Blue Prism is stable enough. 

Blue Prism could be more scalable. 

Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to run most of our robots in the evening after working hours. The support is mainly remote. So it's not really a big deal.

We started with UiPath and Automation Anywhere.

Before we started using this solution, we were programming directly from things like Python, which was really cumbersome and complicated. The mid-levels specifically around continuity, and plus one capability internally. That's why we decided to use existing development tools like UiPath, Automation Anywhere, and Blue Prism. From an implementation perspective, they're a lot simpler to use. We no longer have to do a full-on manual implementation and develop from scratch.

The big vendors should consider some sort of unbundled pricing model that allows them to price accordingly to a customer's needs. Because developing robots manually took too long, this solution gave us a lot of flexibility when it came to pricing. A lot of global vendors have a very big problem understanding the price structure or price requirements of frontier markets, like Africa.

Compared to UiPath and Automation Anywhere, on a scale from one to ten, I would give Blue Prism a rating of six. 

I would recommend Blue Prism to others. From a tool perspective, UiPath is by far and away the best tool to use. Unfortunately, it's rigid around its pricing. Blue Prism is more affordable, but it won't provide you with the same features and functionality.