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RPA Engineer at a computer software company with 10,001+ employees
Real User
Top 20
A key positive value is object sharing; lacks a web interface for easy access to robot information
Pros and Cons
  • "There are simple things you can put in place that help you understand workflow and how implementation acts."
  • "User interface could be improved and a web interface included for easy access to robot information."

What is our primary use case?

The primary use case of Blue Prism is for financial services. It can't be accessed via a simple web application like you can do with its competitors. For financial services where the main requirement is to retain data in-house, Blue Prism is the way to go. I'm an RPA engineer and we are customers of Blue Prism. 

How has it helped my organization?

Blue Prism has helped the company in areas such as invoicing, requests on an augment coming from customers and things like that.

What is most valuable?

I love the development phase of Blue Prism because there are simple things you can put in place that help you understand workflow and how implementation acts. I love how Blue Prism can use the same variables and objects used on other processes, the really key value is the object sharing. I like that you can forward so you can speed up the process while it's executing which you can do on other RPA tools, but you can also simulate the feed tool from two to four and reach the output quite nicely.

For me, a web application that can improve the connection between robot and human, and share information simply without any file sharing, without any access from the machine, that has the tower controlling it, is the easiest way to share information.

What needs improvement?

The user interface could be improved and I would like to see a web interface to easily access robot information. The key value of Blue Prism is also its main weakness because Blue Prism is quite connected to its data, so anything you do on Blue Prism is logged on the database. It's quite difficult to read these logs, so I would like to have a more valuable way of understanding how robots work on the environment. Blue Prism doesn't manage variables well. It's annoying because you have to declare visually every variable but there's not a list of the variables. You have to open the graphical elements and check the variables.

Buyer's Guide
Blue Prism
March 2025
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.

For how long have I used the solution?

I've been using this solution for one year. 

What do I think about the stability of the solution?

It's a stable solution. It has a quite simple architecture and is very connected to the machine on which Blue Prism works. The RPA tools are connected with the machine, with the applications, with the credentials, and that improves stability.

What do I think about the scalability of the solution?

The solution is very scalable because you can deploy a robot on the machine and with the same licenses you can deploy another robot on another machine. 

How are customer service and support?

Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has great support, great speed, and they're right on the issues. Blue Prism has that too but they're not as good as the others. 

How was the initial setup?

The initial setup is quite straightforward and similar to other solutions. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. I think Blue Prism has a licensing mode quite different from the other RPA tools.

What other advice do I have?

Blue Prism is a very secure solution because you can implement a structure as a high availability infrastructure. If you have, for example, three machines and one license, you can put this license on any of the machines. If the first machine is down, then you can put that license on another machine.

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PaulBull - PeerSpot reviewer
Intelligent Automation Delivery Manager at Digiblu
Real User
Top 5
Blue Prism is the arms and legs for digital processes but struggles with scalability process
Pros and Cons
  • "The use cases range from document ingestion, process enablement, and data management, including financial records cleanup."
  • "The scalability has to do with the latency of what you're connecting to. And so if you're connecting to something that isn't particularly scalable, it doesn't matter how many robots you scale out. You're constrained by the latency and the size of the application or solution or service that the robot is using."

What is our primary use case?

The use cases range from document ingestion, process enablement, and data management, including financial records cleanup.

So it's essentially the arms and legs for digital processes. So the clients have processes that have tech enablement, but there's stuff that needs to orchestrate the different tools and bring them all together into an end-to-end automated process.

What needs improvement?

There is room for improvement in the pricing. 

For how long have I used the solution?

I have been working with this solution since 2017. So, we have a mix in our portfolio. So, some of them still have the older versions, but some of the newer clients are on the latest versions.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. Because a lot of times, there are specific versions of things that you have to use. So browsers, plugins, all that good stuff. 

For example, some of our clients had their clients on auto-update. And what happened was it was updated during the auto-update, and then the bots would fail because there were plugins or features that were specific to versions of Chrome that we included in the solution. But on the upgrade, they would then fail. On some of the older versions, some of the challenges were around the actual configuring of the virtual machines and their allocation of memory.

In essence, you had the physical memory on the machines, but virtual machines weren't configured properly, so they would run out of memory.

What do I think about the scalability of the solution?

The scalability of the solution is a two-factor thing. 

The ability to scale up and scale out of the Blue Prism portfolio, meaning the agent server monitors all that good stuff, is pretty straightforward. I would rate the scalability for on-prem a seven out of ten and about eight out of ten for the cloud. 

But the second factor is a lot of the scalability has to do with the latency of what you're connecting to. And so if you're connecting to something that isn't particularly scalable, it doesn't matter how many robots you scale out. You're constrained by the latency and the size of the application or solution or service that the robot is using. 

Therefore, scaling is normally an organizational issue such as procurement.

We have around nine customers using this solution. 

How are customer service and support?

The customer service and support depend on your customer level. So, if you're a platinum implementation partner or a platinum client, you obviously get better support than if you're just using the standard features. But we've been involved with Blue Prism from the beginning, so we have a bit of a privilege for this.

The difference is UiPath, you are part of the community, and getting support from within the user community is actually quite effective. But it's just because of a significantly larger install base.

How would you rate customer service and support?

Positive

How was the initial setup?

The biggest challenge is at the infrastructure layer, especially if you're doing on-prem. Getting all the network and firewalls and all of that sorted out because many clients want you to use the robot on the production systems, but the production systems are in tightly controlled network environments. It normally means opening a firewall, subnetting, and all that kind of stuff. But getting the software up and running and getting the agents up and running, all that type of stuff, that's pretty straightforward. 

On the cloud side of things, it's providing access from the cloud platform to on-prem data. So it's more client-specific security and networking issues that are the challenge versus installing the software if you do on-prem or configuring it if you do it in the cloud.

What about the implementation team?

We provide the maintenance for the solution for some of our customers. We are the solution provider. That's a full-stack contract, meaning that we run it, manage it, maintain it. 

And then, for some of our customers, we are an enablement partner that's really about providing design and build and training. And for some of them, we provide secondary or second-level support.

Which other solutions did I evaluate?

I've considered other options because of how Blue Prism's product and its acquisition by ACM have shaped its direction. Blue Prism seems to be moving into a more confined space and may not be as open as UiPath. 

In UiPath, the ecosystem just feels a lot broader, and there's a lot more innovation and commercial models. 

With Blue Prism, everyone wants to charge for everything, whereas in UiPath, you know, the community guard. There's a lot of really good stuff and useful stuff coming out of the community guard that are solving problems because they need to be solved, not necessarily because there's a business model or a commercial model sitting behind it. 

Blue Prism is definitely more about the seats and tires, whereas UiPath is for the sneakers and jeans guys.

What other advice do I have?

Overall, I would rate the solution a seven out of ten. The only reason that I'd rate it as a seven is because of the commercial model. Blue Prism has some great features from a technology point of view, but they're more on the pricier side compared to UiPath. The difference in technology and the solution doesn't warrant the difference in pricing.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Blue Prism
March 2025
Learn what your peers think about Blue Prism. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
Dinesh  P - PeerSpot reviewer
Technical Architect at a computer software company with 5,001-10,000 employees
Reseller
Supports structured data but could be improved by including a reporting section
Pros and Cons
  • "Blue Prism currently supports SQL Servers and structured data."
  • "The solution can be improved by switching off data DB and including a report section."

What is our primary use case?

We have various use cases for the solution and deploy it on AWS Cloud.

How has it helped my organization?

When we need specific reports, the default reports posted in the interactive clients are not helpful but can be useful. However, this means we can utilize only the minimum level, but we want to use more input data from the Blue Prism tool, which means we need to fetch more of the data from the table side, and for this, we need to integrate many tables for this integrating of data. So it becomes difficult to get a BP database onwards.

We are additionally migrating the Blue Prism database to different clouds. Blue Prism currently supports SQL Servers, and structured data, it is stored as an income performer. When we migrate to a process from a different environment, we either need to go with the complete restoration of the GP or we need to lose the data. This is because if you have ten processes, five processes may complete the testing. Other processes may still depend on the current environment when we move to live production. So since it can take weeks or months, we may lose the data while waiting, and we cannot integrate both from different clouds. 

Hence, the solution can be improved by enhancing the process's data storage and by including a common check. Sometimes, if the developer fails to identify a timetable directly, it will impact other processes. Currently, all processes are stored on the various tables in the Blue Prism, and the pre-check can ensure the developer is notified.

What needs improvement?

The solution can be improved by switching off data DB and including a report section with a morphing feature, like more reporting waste.

For how long have I used the solution?

We have been using the solution for a year and a half, and we are recently migrated to version 6.10.2.

What do I think about the stability of the solution?

The solution is stable. I rate the stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate scalability an eight out of ten, but when we interact with different environments, it is difficult to communicate, and DB synchronization is problematic. We currently have approximately 50 people utilizing the solution in our organization.

How are customer service and support?

Technical support is often delayed as it takes four to five days to resolve issues since some people work across different time zones under constraints. Additionally, they are not traceable when we need to forward the case to a high level, and it takes another week to escalate to a higher level, which is unacceptable.

How was the initial setup?

Deployment depends on the process' complexity level. It depends on if you want a straightforward process or gradual deployment over two weeks. For example, one week for the UIT testing and another week for SIT testing, four days for UIT testing and working at the QI level, and the following week for production, and in one month, we can take up hyper care. This is the best practice.

We did light scale mode for the deployment process, so when one process came into the picture, we ensured that the production environment would be ready for that process. So far from size, without any delays in the project deadlines and once the process is developed and code reviews are completed, we take internal approval to move the code to the following environments. So we can use duplicate and use different tools for pushing this code in the CIPD environment level or move this cycle management, like import and export processes.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

The license is expensive, however, I cannot share the exact cost.

What other advice do I have?

I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Somasundaram N. - PeerSpot reviewer
Managing Director at Finixel Technologies Private Limited
Reseller
Top 20
Provides a large variety of robots that can automate and manipulate processes with very few problems but their technical support isn't good
Pros and Cons
  • "We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market."
  • "Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky. Blue Prism is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism."

What is our primary use case?

We are using Blue Prism's process automation software to eliminate low-return, high-risk, manual data entry, and processing work for our financial processing in manufacturing. We are not a direct partner with Blue Prism, what we do is when our clients have bought the Blue Prism solution for someone we implement Blue Prism for them. We are acting as the integrator.

How has it helped my organization?

Blue Prism has improved process efficiencies. We can get some maximum optimization with ticket processing. Blue Prism provides a large variety of robots that can automate and manipulate processes with very few problems. Furthermore, we can program multiple methods within a single bot.

What is most valuable?

We found the unassisted bots very useful because they can program a variety of different processes. This is a valuable feature of Blue Prism, especially when compared to other tools on the market.

What needs improvement?

Blue Prism needs to provide better customer support because there are some bugs in the product that make implementation tricky.

It is designed more for operational than transactional processes. If Blue Prism incorporated a lot of IQ bots and cognitive processing, then it might be of better value at a lower cost. 

The issue of the cost of the tool needs to be addressed. To become a Blue Prism partner, it's costly. I think that this is one of the negative aspects of using Blue Prism. 

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

In terms of the stability of the solution, I think that Blue Prism is a really good tool. It's a stable solution.

What do I think about the scalability of the solution?

Blue Prism scalability is good. 

The requirements for deployment and maintenance differs from process to process. Certain processes take around three programmers and one solution architect and technical architect. It really depends on the project scope.

In total, we require a minimum of four to five people for deployment and maintenance. 

How are customer service and technical support?

Technical support has a local team, but they have not been very supportive. We manage our technical support through our internal team. We have not received a sufficient level of support from the Blue Prism's professional support team. They don't respond, and when they do respond, they say that it's the job of the implementors to do whatever it is we are requesting from them. Blue Prism is good at selling the product, but implementation support, technical support is not that good.

How was the initial setup?

The initial setup was a little complex. We needed a specialist with good coding experience to implement it.

Blue Prism is by and large a standalone type of tool, with quite a lot of optimization required. I think that this is an issue, especially when compared to some other solutions on the market that don't require any coding knowledge. With Blue Prism, you need somebody with good coding experience for implementation.

What about the implementation team?

Our initial implementation strategy for Blue Prism took between two to three months per process. For the implementation strategy, we used both a technical architect and a solutions architect, both experts in implementing Blue Prism.
For deployment, we have been using partners who already bought directly from Blue Prism. 

What's my experience with pricing, setup cost, and licensing?

Pricing is on an annual basis. Blue Prism is around 8,000 GBP while other tools vary between 3,000 to 6,000 USD. 

The standard licensing fees for Blue Prism are around 3,000 to 4,000 USD for a partner. In addition to the tools, you have implementation costs to consider. There are no additional fees. 

Which other solutions did I evaluate?

Before choosing, we didn't evaluate other options. But now we are looking at a lot of competing tools in the market. We have considered migrating to EdgeVerve.

What other advice do I have?

My advice to others would be to let them start with the standard enterprise-wide robotic automation solution. If they're looking for fewer process automation bots, Blue Prism would be incredibly expensive. They should have a ballpark figure of the number of people under the processes, then Blue Prism is an excellent tool, but if you lessen the number of processes then it's costly.

On a scale of one to ten, one being the worst and ten being the best, I would rate this product around seven. Blue Prism is the same for enterprise-wide implementation but if you're considering the entire tool, technical support, implementation needs all these things; I would adjust my rating.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DevOps Specialist at a insurance company with 10,001+ employees
Real User
The solution's most valuable features are RPA automation, auditing, and validation of metrics in web applications
Pros and Cons
  • "It is a stable solution."
  • "They should incorporate more functionalities in the analytics tool."

What is our primary use case?

We use the solution for features such as two-factor authentications, product compatibility, etc. Also, we use it to monitor dashboards and for logging different applications.

What is most valuable?

The solution's most valuable features are RPA automation, auditing, and validation of metrics in web applications.

What needs improvement?

They should incorporate more functionalities in the analytics tool.

For how long have I used the solution?

We have been using the solution for a year.

What do I think about the stability of the solution?

It is a stable solution. Sometimes service failure occurs. But it fails due to the infrastructure rather than the tool.

How are customer service and support?

I once raised a query regarding the user bucket issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Micro Focus earlier for IT operations management and HPE operation orchestration features.

How was the initial setup?

The installation process takes a week to complete. It gets installed in three stages, development, test, and production environments. Sometimes, while configuring the solution with Windows servers, we are restricted from testing a few functions for security purposes. We can't test Blue Prism's Agent components because of the restrictions.

What about the implementation team?

Our team of three executives, including me, a Database Administrator, and an Operating Systems Administrator, implement the solution for customers.

What other advice do I have?

I rate the solution as a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
reviewer1504179 - PeerSpot reviewer
Technology Manager at a transportation company with 10,001+ employees
Real User
Good execution speed and object reusability, but it is expensive and they need a recording feature for developers
Pros and Cons
  • "The only good thing about Blue Prism is the execution speed."
  • "For developers, they should have some kind of recording feature."

What is our primary use case?

I'm an IT consultant and I implement Blue Prism for my clients.

What is most valuable?

The only good thing about Blue Prism is the execution speed.

The interface is okay; it is like drawing a workflow map, which some people prefer.

What needs improvement?

For developers, they should have some kind of recording feature. Their competitors have this capability, so it is a big thing.

If you execute too fast then your code dies.

What do I think about the stability of the solution?

The stability can be improved by building something on top of it, code-wise. When you are running the software, it needs to attach to whatever window you are on, and then you need to build it separately. This is where you get stability.

What do I think about the scalability of the solution?

This solution is scalable because they have an object library, which others do not have. In terms of reusability, it's great.

My clients are enterprise-level organizations.

How are customer service and technical support?

In terms of support, they have almost everything for Blue Prism. They have tutorials and other such materials.

I haven't raised any tickets with them, so I do not know about their real support model.

Which solution did I use previously and why did I switch?

I use UiPath for the most part.

I have some experience with Pega RPA but it's garbage, so I don't use it.

How was the initial setup?

The initial setup is straightforward. You just need SQL and then you can install it.

Ultimately, this should be set up on the cloud using Azure or another provider. however, there are lots of companies that haven't brought their automation off-site, so they are on-premises deployments.

What's my experience with pricing, setup cost, and licensing?

This is a very expensive product and this is the reason that they're losing their market share.

What other advice do I have?

I know that Blue Prism is trying to improve because they have acquired some other vendors.

To summarize, I think that this product is good for business but it's terrible for developers.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Project Manager at a transportation company with 10,001+ employees
Real User
Good for structured data and easy to implement and understand
Pros and Cons
  • "It is good for transactions that are very straightforward. It works very nicely with the structured data. It is user-friendly. It is easy to implement and easy to understand."
  • "We didn't find it much useful for unstructured data. It is not easy to do the automation with Blue Prism if you have unstructured data. It should have better automation processes or connectors for unstructured data such as PDFs or pictures. It has a connector for different applications, such as SAP, but we use a few other applications for which it doesn't have a connector. It should have a more comprehensive dashboard that we can use to see the processes that are running and control the parameters."

What is our primary use case?

We use it to automate various backend processes in our company, such as PO processes and finance processes. We are using the latest version. It is deployed on the cloud as well as on-premises.

What is most valuable?

It is good for transactions that are very straightforward. It works very nicely with the structured data. 

It is user-friendly. It is easy to implement and easy to understand.

What needs improvement?

We didn't find it much useful for unstructured data. It is not easy to do the automation with Blue Prism if you have unstructured data. It should have better automation processes or connectors for unstructured data such as PDFs or pictures.

It has a connector for different applications, such as SAP, but we use a few other applications for which it doesn't have a connector.

It should have a more comprehensive dashboard that we can use to see the processes that are running and control the parameters.

For how long have I used the solution?

I have been using Blue Prism for almost two years.

What do I think about the stability of the solution?

There are some issues with its stability. On a scale of five, I would give it a four.

How are customer service and technical support?

There is a partner who is doing the automation for us, and they contact the technical support. We don't have any visibility on that.

How was the initial setup?

I wasn't there when we did the initial setup at the company, but from what I know, it was not that painful. We were able to set it up quickly.

What other advice do I have?

I would recommend this solution to others. I would rate Blue Prism an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
BabjeeVangipurapu - PeerSpot reviewer
Consultant at WonderBotz
Real User
Top 10
Each automation activity comes with an audit log and has Decipher feature for document automation
Pros and Cons
  • "We've automated web applications in the banking domain using Blue Prism. This involved automating long and complex banking processes. Every action we automate with the tool generates an audit log, which is safe within the LogRhythm environment. I do find the Decipher feature very useful when it comes to document automation."
  • "I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet."

What is our primary use case?

I use the tool for automation in various sectors like banking, telecommunication, and trading. 

What is most valuable?

We've automated web applications in the banking domain using Blue Prism. This involved automating long and complex banking processes. Every action we automate with the tool generates an audit log, which is safe within the LogRhythm environment. I do find the Decipher feature very useful when it comes to document automation. 

What needs improvement?

I would like to see a cloud version of Blue Prism available. Both cloud and on-premise options would be beneficial, as they would reduce maintenance costs. I'm using the Blue Prism desktop, which is still in the initial stages. I want enhancements in the Object Explorer and Application Model features to ensure stability in upcoming versions. I have suggested a few ideas, such as incorporating triggering mechanisms, but I haven't seen them implemented yet.

For how long have I used the solution?

I have been using the product for the past six years. 

What do I think about the stability of the solution?

Earlier versions of Blue Prism, like version six, used to have a lot of issues with browser automation. Now, it has been fixed in version seven and onwards. Now, it looks good. 

What do I think about the scalability of the solution?

Regarding scalability, we design processes very modularly with separate object and process layers for each application. This modular approach makes it highly scalable. 

How was the initial setup?

The tool's installation is easier than that of other RPA tools. When deploying a process to production, we ensure that we work in a separate, unmonitored environment with restricted access. We install a centralized application server on a separate machine to avoid database load issues. Additionally, access restrictions are enforced so that only authorized personnel with restricted access can deploy packages in the production environment.

The deployment time for one process varies depending on its complexity. Complex processes could take one to two months or even longer. Testing and deployment typically take about two to three weeks for a single person working on a process from design to development.

A dedicated support team facilitates maintenance, especially when best practices are followed and a robust solution design is in place. However, the ease of maintenance also depends on the applications involved in the process.

What other advice do I have?

The tool offers the best security compared to other automation tools. However, the lack of a cloud version can lead to higher maintenance costs when using Blue Prism.

Given the current market situation, I would recommend Blue Prism to other users, especially if a cloud version becomes available. Everyone has been running back behind the Gen AI and AI center. integrating it would be good. 

I rate the overall product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Blue Prism Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Blue Prism Report and get advice and tips from experienced pros sharing their opinions.