Blue Prism Reviews

Normally, we work with the insurance and financial sectors. We create automations for reconciliation, account opening, account closing, and similar processes. Mostly, we work with Windows and mainframe applications.

The most valuable features are the exception handling and embedded control room.

This is an all-in-one product, so you don't need to have another application.

The debugging in Blue Prism is very nice.

They introduced AI and machine learning capabilities in-house, rather than third-party.

The intelligent automation, like document processing, is lacking and should be improved. I would like to see PDF processing capabilities, and invoice automation templates.

Technical support is in need of improvement.

We have been using Blue Prism for the past four and a half years.

The stability is fantastic and is one of the great points of this solution.

This product is easy to scale.

We have seven or eight people in the company who use Blue Prism on a daily basis.

I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical aspects, and they will give us a workaround instead of explaining that something does not work.

Technical support is an area that needs to improve.

In addition to Blue Prism, we use UiPath and Power Automate as well.

UiPath is more advanced, technology-wise, than Blue Prism, and they have more functionality. That said, Blue Prism has a beauty of its own.

Blue Prism is cheaper than UiPath.

The initial setup is really simple. Most of our clients already have their VMs up and running, so it normally takes a day to deploy, or a day and a half at the maximum.

We do the implementation in-house.

The DBA can perform the maintenance because we have a script running, and it's really easy maintenance.

Blue Prism has a really simple licensing model, where the licenses are not confusing and there are no hidden costs the way there are in UiPath. 

My advice for anybody who is implementing Blue Prism to first think about what their reason is. Based on that, see how they want to bring the product into the sphere. They have to think about infrastructure and then what kinds of applications they want to automate. This will dictate how they need to configure their hardware and environment.

I would rate this solution a ten out of ten.

The only feature that stands out in Blue Prism, as compared to other tools, is security. This is the only reason for still having Blue Prism in our bucket. It is very secure and reliable, and it has also been in the market for a very long time. We automated a lot of federal and government automation processes very recently with this solution.

There are many reasons why many companies don't go for Blue Prism. It is not open, and the community addition is not available. Blue Prism provides support through partnership. You need to do a partnership with them, which is a major disadvantage. You contact a Blue Prism team, and they will schedule a meeting with you. They will give you a demo and help you set up everything, whereas with UiPath and Automation Anywhere, you can try the community edition, and if it fits your needs, you simply buy a license for that.

The initial setup of Blue Prism is complex. They simply provide a PDF or documentation for you to go through it, whereas, if you go with UiPath or Automation Anywhere, they have several videos and community support to guide you.

The documentation of Blue Prism is static. They don't have any sort of videos or open forums. Other tools have got a lot of community support, but Blue Prism doesn't have that. Its training is also hard to attain, and they also don't provide any certification.

Stability-wise, it is a good solution.

It has good scalability.

I never got a chance to contact their technical support.

Its initial setup is complex. It is not easy. 

They work on a big partnership kind of program with our organization, and they also give us a lot of discounts. Its price is pretty much comparable to the other solutions like UiPath and Automation Anywhere.

We primarily use UiPath, and we also use Blue Prism and Automation Anywhere. UiPath, Blue Prism, and Automation Anywhere are the three leaders in RPA. We kind of make sure that we include all the pros and cons. Blue Prism provides a lot more reliability and security as compared to others. That's the reason it is still in the game.

I would rate Blue Prism a seven out of ten.

I am an RPA consultant and the use case varies depending on my client. Basically, it is a tool that helps users to automate repetitive tasks.

We do not automate in our own company but we do help our clients to implement it.

I do not have any IT training, but I am still able to master this skill and develop Blue Prism solutions. It has a very user-friendly interface for a non-technical person.

The most valuable feature is the work queue. This helps the user to create a workflow, and it is a very powerful tool for generating management reports.

One area that needs to be improved is the resource monitoring with respect to queuing processes. Specifically, if the user is trying to schedule more than one process then the product will reject it, saying that the process cannot be run due to license limitations. However, competing products do not have this problem. Rather, the processes will be queued and then completed once the resource is available. The robot will automatically pick up the process and run it. I think that this is an area where Blue Prism can do better.

In the next release of this solution, I would like to see support for attended robots.

The stability of this solution is very good.

The scalability is dependent on the design. If the process is designed, in advance, such that the capability of expansion is in place, then it will be very easy and simple. Otherwise, it will be quite difficult.

Our client's roles vary. Some of them are developers, others are business users, and the end user will be the process controller. Some of our clients are looking into purchasing additional licenses because they are using this solution extensively.

The technical support is quite helpful. Whenever we raise a support ticket, they respond to it in a timely manner.

We did not use a solution prior to this one.

The initial setup is very dependent on the company's policies. If the company policy does not have heavy restrictions then the implementation will be very fast. However, if the company has a very tight IT policy then sometimes it will take more time to configure.

Normally, the deployment should not take more than two months. Part of the process is identifying the correct opportunities that are suitable for automation. Some clients fail because they do not know how to pick which processes, or which activities can be automated. 

A minimum of two people is required for deployment and maintenance, but it will depend on the company itself. If they have deployment applications then they will not need a controller to deploy. Also, it depends on how many processes there are.

If it is a good design that is developed, following best practices, then the support may be minimal because the processes will be stable and not require attention.

We perform the implementation for our clients.

This solution provides a good user experience for the target audience. The non-technical users may not be able to appreciate the competing products.

My advice to those looking to implement this solution is to have a clear understanding of what RPA is. Some of our clients are confused between RPA and AI, so before planning to implement any automation, they have to have a full understanding of what RPA can do, and what the limitations of it are.

This solution does not have support for attended robots. Most of our solutions are for unattended robots that perform unmonitored tasks. In some of the departments, they have a need to automate tasks that are in front of them, and without this feature, there are certain operations that cannot be handled.

I would rate this solution an eight out of ten.

I have been using this solution to develop internal web-based applications. Some of the applications are interacting with desktop applications.

It saves time. By automating repetitive tasks, we are able to save a lot of time. There are also fewer human errors.

The credential manager and logs are most valuable. We are using Blue Prism for complex processes because it is easier to troubleshoot in Blue Prism, and the logs are very accurate. It provides the ability to create smaller tasks, which makes it easier to troubleshoot.

Its image recognition or the OCR part should be improved. The quality has improved in the latest version, but some of the handwritten documents are not that accurate. 

Its interaction with the Citrix environment should also be improved. Their technical support should also be improved.

I have been using this solution for at least three years. 

It is pretty stable as compared to other RPA solutions. Its stability also depends on other applications.

Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our questions or issues.

For other RPA tools, you can just search the web for information, but for Blue Prism, there isn't that much information.

It is not hard to install. You just need to design the database. 

Deployment is pretty fast. For deployment within our team, the server is the same, and we just configure it to run on our machine. For deployment outside our team, we just need to install the server and then configure the machines. It is not that complicated.

We did it on our own.

In the Philippines, fewer companies are using Blue Prism because of its cost. I don't know the price, but I know that its price is higher than UiPath.

It has good stability, and it is easier to troubleshoot. We don't have a need to increase its usage because we are currently using it for complex processes, and our number of users isn't going to change.

I would rate Blue Prism an eight out of ten because it has some room for improvement.

We are using Blue Prism to automate any of your manual tasks, that are related to desktop, or web-based, email, and Excel. Any kind of automation for that matter.

Also, for any two handled records that have been created with many items and have been automated, we would use Blue Prism to manage them.

The initial setup and deployment could be simplified.

The stability could be improved.

They could add more AI-related technology. 

With their free version, they should provide some sort of community link where you can learn for free. It would be better. 

I have been using Blue Prism for approximately one year.

We are not using the latest version, when we used it last, it was version 5.

It is stable, but we faced some issues while we were automating web applications.

This is a scalable product. We were a team of 10 or 11 who were using this solution.

We did require support, but we got it from the website.

If you compare it with UiPath and you require support, there is a lot of help available from the forum, but while I was using it, Blue Prism didn't have an updated forum.

I did receive a few answers but the forum needs to be updated.

I was not a part of the initial setup up, but I believe that the initial setup may be moderate, it's not that easy. It requires some SQL connection.

It only requires one team member to maintain this solution.

Blue Prism is quite costly.

The free version provides you with a free forum for a month, where UiPath provides you with a community edition with their free version.

I would recommend this solution to others.

I would rate this solution a seven out of ten.

The primary use case is having bots manage, schedule, and build other bots seamlessly within a bespoke dashboard. There is no need for a first line team monitoring the system as it reports and assigns tickets.

ROI and efficiency savings. 

1 FTE can manage hundreds of bots via my GP RPA design and build methodology. Master processes can easily control subprocesses, such as load, work, and report.

Access to the SQL database allows for extra capabilities.

I would like to see bespoke dashboards allow the front-end to display what is required.   .

I run a company that is a Blue Prism partner. We have ten Blue Prism developers. We use it for invoice automation, order processing automation, and internal back office and front office automation. That is a good collection of things that we do. It can be deployed on-premises as well as on the cloud.

I like the cloud features such as IADA and Decipher.

The upgrades could be managed better. I would also like to see more true AI development and machine learning.

I have been using this solution for two years.

Their technical support is quite good.

It is pretty straightforward. It normally takes a couple of hours. 

We're a consultancy, and we've got about 12 clients who use this solution. There are a few thousand users across those. For its deployment, you need managers, admins, and engineers for about three or four days each.

Licensing is on a yearly basis.

I would rate Blue Prism a nine out of ten. We quite like this product.

Our primary uses for Blue Prism are Solution Design, SDD, PDD, and Coding.

It has improved our organization in that we have been able to reduce manpower a lot, as lots of manual tasks have now been automated. It has really been helpful in the field of insurance.

Blue Prism MAPIEx and the Java Bridge are really great features provided for automating Java-based applications and for allowing mail to send and receive smoothly.

It can be improved more in the field of Medicine.

Lotus Notes automation should be easier to understand.

Improvement is required with the DLLs for MAPIEx.

We have been using Blue Prism for five years.