BrowserStack Reviews

Name: BrowserStack
Brand: BrowserStack
Rating: 4.0 (25 reviews)

Vendor: BrowserStack

4.0 out of 5

25 reviews
100% willing to recommend

1,080 followers

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What is BrowserStack?

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.

Get the BrowserStack Buyer's Guide and find out what your peers are saying about BrowserStack, Tricentis Tosca, OpenText UFT One and more!

BrowserStack is the #1 ranked solution in top AI-Augmented Software-Testing Tools solutions and #3 ranked solution in top Functional Testing Tools. PeerSpot users give BrowserStack an average rating of 8.0 out of 10. BrowserStack is most commonly compared to Tricentis Tosca: BrowserStack vs Tricentis Tosca. BrowserStack is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

Helped 832,138 peers since 2012

Featured reviews

ANand Kale

Sr Practice Lead - Business and Experience Transformation at Peristent Systems

I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.

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Rodrigo Gómez Sanz

Senior SQA at Inetum

We use the solution for the manual testing of mobile applications The most valuable feature is the variety the solution offers around the different types of devices, especially mobile devices. The solution's UI is intuitive. We are having difficulty with the payment system for the BrowserStack…

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Jagriti Singh

Principal Test Engineer at Aurionpro Solutions Ltd.

The issue with the product stems from the fact that when we try to do a single or multiple login on multiple browsers for simulation in scenarios where users use Chrome, Mozilla, and Edge, all browsers are open at the same time, and login has to be done separately. My company has added a minimum of two and a maximum of five users to the license. In my company, when all of us start device testing at the same time, one of the devices stops working, or some slowness or lag happens. There is some stability issue in the product, making it in areas where improvements are required.

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BrowserStack mindshare

Product category:

As of February 2025, the mindshare of BrowserStack in the Functional Testing Tools category stands at 11.2%, up from 11.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Functional Testing Tools

PeerAnalyst reports

Type	Title	Date
Category	Functional Testing Tools	Feb 1, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 1, 2025	Download
Comparison	BrowserStack vs Tricentis Tosca	Feb 1, 2025	Download
Comparison	BrowserStack vs OpenText UFT One	Feb 1, 2025	Download
Comparison	BrowserStack vs Selenium HQ	Feb 1, 2025	Download

Title	Rating	Mindshare	Recommending
Tricentis Tosca	4.1	19.8%	96%	109 interviews Add to research
OpenText UFT One	4.0	9.8%	88%	95 interviews Add to research

Valuable Features

BrowserStack offers valuable features like fast browser testing, support for various OS and devices, easy integration, and stable performance. Users appreciate automation capabilities with Selenium and Java, manual testing, geolocation, globalization testing, and cross-browser testing. BrowserStack provides seamless workflow development with integrations, an intuitive UI, full device capability, and testing across numerous devices without ownership. Unique features include bandwidth configuration and geographical mimicking to access region-specific sites.

"I've worked on testing integrations with BrowserStack, particularly with a platform called IT. This involves testing the registration process, including receiving verification codes on devices and phones. BrowserStack has been excellent for testing these integrations, providing a seamless workflow development experience."
"The product's initial setup phase was not very difficult."
"It is a scalable solution."

Room for Improvement

BrowserStack users find areas for enhancement, including faster performance and more robust connectivity. File upload support for mobile automation, better integration with other platforms like Ranorex and JIRA, and more customization options are desired. Improvements in customer support and pricing are suggested. Users encounter challenges with stability and testing GPS locations. Accessibility testing and integration with frameworks like Robot could add value. Enhancing local testing capabilities and addressing network issues are also areas of concern.

"Occasionally, there are disruptions in the connection which can interfere with our testing processes, especially when testing on phones."
"I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product."
"There is some stability issue in the product, making it in areas where improvements are required."

Pricing

Enterprise users find BrowserStack's pricing to be competitive, particularly for larger projects where it proves more cost-effective than purchasing real devices. Pricing plans vary, offering customizability to match feature needs, resulting in a cost-benefit. Some enterprises experience it as expensive compared to other tools, yet find it cheaper than certain competitors like Perfecto. Licensing is primarily per-user and can be on an annual or monthly basis, with varying perceptions of affordability.

"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"Compared to other solutions, BrowserStack is one of the cheapest."

Popular Use Cases

Organizations primarily use BrowserStack for testing across multiple devices and platforms. It facilitates QA services for clients by allowing cross-browser testing to ensure compatibility. BrowserStack supports testing of web, Android, and iOS applications on a wide range of devices, eliminating the need for maintaining physical hardware. It integrates automated testing by utilizing remote browsers, supporting different operating systems, browsers, and versions, including legacy systems such as IE 11.

Service and Support

BrowserStack customer service receives praise for being supportive and responsive. However, documentation can be relied on for many issues, reducing the need to contact technical support. Users find the knowledge base extensive. There is a suggestion for direct call options for faster assistance. Some report a delay in responses, yet most experiences with resolving issues are positive. Their team is helpful, resolving concerns promptly and effectively, with ratings from eight to ten out of ten.

Deployment

Many found the initial setup of BrowserStack easy and quick, with an intuitive interface. Some required assistance with automation, while others appreciated straightforward instructions and online resources. Being a SaaS, BrowserStack doesn't need installation, allowing users to begin quickly by selecting devices and browsers. Experiences varied, with ratings between four and nine out of ten. Deployment times ranged from minutes to a few hours or days, depending on user involvement.

Scalability

Many users find BrowserStack to be quite scalable, with no major scalability issues reported. They appreciate access to a variety of devices and operating systems. Some note pricing concerns and usage limitations. Teams of varying sizes use BrowserStack extensively, especially for automated and visual testing, but not daily. Ratings often indicate moderate to high scalability. Organizations are planning to expand its usage, despite occasional connectivity issues and some challenges when using different platforms.

Stability

BrowserStack has been described as generally stable, with many praising its performance and reliability. Some users have encountered occasional issues such as device crashes and slow performance, noting that connectivity can be inconsistent. Many users rate the stability highly, often giving it an eight or nine out of ten. Despite isolated stability concerns, like sessions shutting down abruptly, it is frequently chosen for its reliability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our BrowserStack Buyer's Guide for additional reliable information.