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BrowserStack vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BrowserStack
Ranking in Functional Testing Tools
4th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
AI-Augmented Software-Testing Tools (1st)
SmartBear TestComplete
Ranking in Functional Testing Tools
9th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

As of April 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 10.4%, down from 10.7% compared to the previous year. The mindshare of SmartBear TestComplete is 4.8%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

ANand Kale - PeerSpot reviewer
Good in the area of automation and offers a high test coverage to users
I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BrowserStack's best feature is browser testing across different platforms, including mobile."
"The most valuable features are the variety of tools available."
"It just added some flexibility. There was nothing that improved our coding standards, etc. because all of our UIs were functional before we tried it."
"I've worked on testing integrations with BrowserStack, particularly with a platform called IT. This involves testing the registration process, including receiving verification codes on devices and phones. BrowserStack has been excellent for testing these integrations, providing a seamless workflow development experience."
"Testing across devices and browsers without maintaining that inventory is invaluable."
"The most valuable feature of BrowserStack is the ability to do manual testing."
"The most valuable feature is the variety the solution offers around the different types of devices, especially mobile devices."
"BrowserStack has lots of devices to choose from."
"The solution is great as a record and playback tool. It also has valuable regression testing."
"TestComplete has strong reporting capabilities. The reports they generate are really good."
"The most valuable feature of this solution is its ability to integrate with Azure DevOps for continuous integration and deployment."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"TestComplete is simple, it's a very easy-to-use tool."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"The product has many features."
"The product is stable for what we are currently using it for, and it is sufficient for us."
 

Cons

"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."
"There is some stability issue in the product, making it in areas where improvements are required."
"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."
"Connectivity can sometimes mar the testing experience."
"BrowserStack should work on its Internet connectivity although issues only occur occasionally."
"I would like for there to be more integration with BrowserStack and other platforms."
"I would like to see clearer visibility."
"Sometimes BrowserStack is really slow and devices are not loading. it is really annoying and that's why we bought several newer devices because sometimes it's affecting us a lot."
"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools."
"The way objects are added and used when utilizing descriptive programming could be improved. It is a little unwieldy, compared to UFT."
"During the distribution of our regression test cases, the control IDs are not always recognized correctly."
"The learning curve of the solution's user interface is a little high for new users."
"The solution’s customer support should be improved."
"Occasionally, image comparison results in failures, possibly due to issues with resolution or font size on the server side, which can be challenging to identify."
"I didn't use it very heavily. One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete. We have a lot of such scripts in our organization, and it would be very useful to have some option to easily move these scripts. It is currently possible to convert these scripts to TestComplete, but it is not easy. I have to write some code, but everything is not available immediately."
"The licensing costs are a little bit high and should be reduced."
 

Pricing and Cost Advice

"The price of BrowserStack is high."
"The price is fine."
"This solution costs less than competing products."
"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."
"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"BrowserStack could have a better price, but good things have a price."
"Compared to other solutions, BrowserStack is one of the cheapest."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"The price is less, compared to other products, such as QTP."
"It is approximately $6,000 a year."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"SmartBear TestComplete is an expensive tool."
"It comes with a high cost."
"TestComplete now have come up with three modules (Web, Desktop & Mobile), so based on the type of product for automation, it is adequate to purchase the required module."
"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
7%
Retailer
6%
Computer Software Company
19%
Manufacturing Company
13%
Financial Services Firm
13%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.
What needs improvement with BrowserStack?
I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product. Accessibility testing is an area of concern where improvements are required.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about BrowserStack vs. SmartBear TestComplete and other solutions. Updated: April 2025.
848,207 professionals have used our research since 2012.