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BrowserStack vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

No sentiment score available
Sentiment score
6.6
SmartBear TestComplete enhances testing efficiency, reducing regression test time, achieving ROI in months, and improving client satisfaction with bug-free software.
 

Customer Service

Sentiment score
7.4
BrowserStack's customer service is praised for responsiveness, quick issue resolution, and knowledgeable staff, with minor improvement suggestions.
No sentiment score available
 

Scalability Issues

Sentiment score
7.4
BrowserStack is scalable, with license expansions and updated OS access, but faces cost, platform support, and connectivity issues.
No sentiment score available
 

Stability Issues

Sentiment score
6.8
BrowserStack is praised for stability and reliability, despite occasional connectivity issues and device crashes, with strong performance and pricing.
No sentiment score available
 

Room For Improvement

BrowserStack needs improved visibility, file uploads, integrations, speed, support, pricing, device options, AI features, and accessibility testing.
 

Setup Cost

BrowserStack's tailored enterprise plans are cost-effective compared to Perfecto, offering customizable licenses despite mixed affordability perceptions.
 

Valuable Features

BrowserStack offers fast, flexible testing across diverse OS and devices with automation, local testing, and seamless integration capabilities.
 

Categories and Ranking

BrowserStack
Ranking in Functional Testing Tools
3rd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
AI-Augmented Software-Testing Tools (1st)
SmartBear TestComplete
Ranking in Functional Testing Tools
5th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
75
Ranking in other categories
Regression Testing Tools (5th), Test Automation Tools (5th)
 

Mindshare comparison

As of December 2024, in the Functional Testing Tools category, the mindshare of BrowserStack is 11.2%, up from 10.8% compared to the previous year. The mindshare of SmartBear TestComplete is 4.8%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools
 

Featured Reviews

ANand Kale - PeerSpot reviewer
Good in the area of automation and offers a high test coverage to users
I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
18%
Manufacturing Company
13%
Financial Services Firm
12%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BrowserStack?
The product's initial setup phase was not very difficult.
What is your experience regarding pricing and costs for BrowserStack?
My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.
What needs improvement with BrowserStack?
I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product. Accessibility testing is an area of concern where improvements are required.
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
 

Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about BrowserStack vs. SmartBear TestComplete and other solutions. Updated: November 2024.
824,067 professionals have used our research since 2012.