Service and Support
Customer service and support for Cisco UCS Manager is praised for its quick and professional technical assistance. Users appreciate the responsive and knowledgeable support team, particularly in solving issues promptly. Support quality is often higher when interacting with the American team rather than European support. Users note some challenges with upgrades, requiring multiple tickets. Despite occasional complexities, the technical support remains dependable and efficient, earning high satisfaction ratings among users.
Deployment
Many found Cisco UCS Manager's initial setup complex, often due to integration and lack of expertise, while others deemed it straightforward with adequate knowledge. Deployment time varied greatly, ranging from a few hours to several months, depending on company needs and scale. Some highlighted the simplicity of the configuration once experienced. The process required varying levels of resources and understanding of Cisco architecture, with ease improving after initial hands-on implementation.
Scalability
Cisco UCS Manager is considered highly scalable, with many teams noting ease in expanding infrastructure. Some express it supports large environments with room to grow, while others mention limitations due to blade constraints. It efficiently manages large numbers of servers, benefiting from streamlined setup and expansion processes. Despite certain boundaries and costly components, most regard its scalability positively, though additional managers are required for extensive growth. Users found flexibility particularly useful for larger setups.
Stability
Cisco UCS Manager is widely regarded as a stable platform, with most users experiencing minimal issues. Some reported occasional minor bugs during upgrades, which were promptly addressed with Cisco's support. Despite initial challenges such as memory failures, subsequent updates enhanced stability. Users generally rate it highly, suggesting a reliable and robust system, even amid occasional technical concerns. High availability is appreciated, especially with public interconnect considerations and cloud readiness.
