eG Enterprise Reviews

Name: eG Enterprise
Brand: eg Innovations
Rating: 4.1 (20 reviews)

4.1 out of 5

20 reviews
95% willing to recommend

2,031 followers

What is eG Enterprise?

eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.

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eG Enterprise is the #38 ranked solution in APM tools, #44 ranked solution in Infrastructure Monitoring tools, and #51 ranked solution in best Network Monitoring Tools. PeerSpot users give eG Enterprise an average rating of 8.2 out of 10. eG Enterprise is most commonly compared to Dynatrace: eG Enterprise vs Dynatrace. eG Enterprise is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 839,422 peers since 2012

Featured eG Enterprise reviews

reviewer802371

Service Assurance, Senior Manager at a computer software company with 1,001-5,000 employees

The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective. We appreciate that the team can understand the issue from our application, database, code, data integration, et cetera. We like that two different teams can use it and it fits each of their individual needs. Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us. The initial setup is pretty simple. The solution can scale. Technical support has been great.

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Albert Augustine

CTO at TOSB

I recommend the product to others. People wanting to use the tool must compare it with other solutions. The correlation is very clear. The response time is very quick for analyzing and detecting any issues. The tool does not require any additional training. Overall, I rate the solution a nine out of ten.

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Rob Salmon

CEO at a tech services company with 1-10 employees

There was a specific problem that I was having where my technical staff was telling me that I had to buy new servers. Our business model depends on subscribing users at a certain rate or level per server. If I can't jam 50 people onto one server, my business model wouldn't work. And we got stuck at 25 and we couldn't figure out why. Why was the server slow? Why could we not get more on there? Using eG, we were able to figure out that it was actually a disk problem. The disk itself was overloaded. Imagine, on these cloud platforms that we've built, these are very complicated platforms. There's thousands of moving parts. Somebody calls up and says it's slow, there are so many variables that you can't do it without a tool like eG. We narrowed it down, using eG, to the hard disk and within that, we narrowed it down to the fact that one type of traffic was very high. And eG told us all that in, like, four clicks. We put a technician on site, we opened up the server, and we discovered that the battery for the write cache controller was not plugged in. The write cache controller dramatically affects disk performance. We didn't know it wasn't plugged in. It looked like it was plugged in, and because we plugged it back in, we avoided a $20,000 purchase on new servers. We would not have found the problem without eG. That's one example.

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eG Enterprise mindshare

Product category:

As of March 2025, the mindshare of eG Enterprise in the Application Performance Monitoring (APM) and Observability category stands at 0.3%, down from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

PeerAnalyst reports based on eG Enterprise reviews

Type	Title	Date
Category	Application Performance Monitoring (APM) and Observability	Mar 4, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 4, 2025	Download
Comparison	eG Enterprise vs Datadog	Mar 4, 2025	Download
Comparison	eG Enterprise vs Dynatrace	Mar 4, 2025	Download
Comparison	eG Enterprise vs Splunk AppDynamics	Mar 4, 2025	Download

Title	Rating	Mindshare	Recommending
Dynatrace	4.4	10.9%	95%	345 interviews Add to research
Zabbix	4.2	3.3%	95%	105 interviews Add to research

Valuable Features

eG Enterprise offers valuable features like user behavior monitoring, diagnostic capabilities, and clear issue visibility. It provides modules for application, server, storage, and network monitoring, enhanced by a good UI and basic AI capacities. Teams benefit from real user experience insights and rich reporting with a single pane for observability, making it simple, scalable, and supportive of new or legacy technologies. The setup is easy, and technical support is highly praised.

"eG Enterprise has a single pane of glass for observability and monitoring."
"The product is simple to use."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."

Room for Improvement

eG Enterprise needs improvement in management dashboards, as they are too small for executive requirements and lack significant customization. Users seek enhanced tenure-based services, cheaper licensing, better containerized services monitoring for OpenShift, improved integration, enhancements in the IPM space, and stronger security with more API integrations into broader application platforms.

"The solution should improve on the security side and include some more API integrations into wider application platforms."
"The integration must be improved."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."

ROI

Users noted that eG Enterprise significantly improved their ability to detect and resolve IT issues, resulting in reduced downtime and enhanced system performance. Cost savings were highlighted due to fewer manual interventions and faster problem resolutions. They highlighted user-friendly dashboards and comprehensive monitoring capabilities. Some users mentioned improved resource allocation and increased operational efficiency. They praised the detailed analytics, which facilitated better decision-making and proactive management of IT environments.

Pricing

Compared to competitors, the pricing is considered good and lower per agent on a monthly basis. The solution is rated highly in terms of availability. There are two licensing options available: Perpetual and SaaS-based. Some users feel that the price could be cheaper.

"eG Enterprise is much cheaper than the other products it competes with."
"The product is very cheap."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."

Popular Use Cases

Organizations primarily use eG Enterprise to monitor IT infrastructure, applications, and servers. It excels in diagnosing performance issues, ensuring quality end-user experience, and providing deep insights into system health. Its real-time analytics enhance management capabilities, optimizing resource utilization and minimizing downtime. Administrators appreciate its automated root cause analysis, proactive alerting, and comprehensive dashboards.

Service and Support

eG Enterprise provides responsive technical support, offering immediate assistance for critical issues and development needs. The support team is available 24/7, ensuring direct and clear responses without relying on local distributors. Customers appreciate the helpfulness and effectiveness of the support, often receiving immediate responses from consultants. Although technical support is highly praised, many find the tool user-friendly with minimal issues, reducing the need for frequent assistance.

Deployment

The initial setup of eG Enterprise is not complex and is almost easy to implement. It involves generating a tag for each service and sharing it with the development team. A team can manage the implementation, requiring one primary administrator and one backup. The process typically takes about two weeks for deployment, and on-premise installation takes between two to three days. Users find that one or two people are sufficient for setup, and it does not take much time.

Scalability

eG Enterprise's scalability is praised as good and modular. Users appreciate its ability to start small and grow over time. The presence of connectors for selecting scalable services and licenses that are transferable across environments enhance its flexibility. Users from various companies, including those with plans to expand, highlight its adaptable nature. Licenses can be shifted between projects, making it suitable for both small and large-scale deployments.

Stability

Users find eG Enterprise to be very stable. One user mentions facing an issue related to volume traffic, which was resolved by increasing the JVM heap on the servers. Others highlight that the tool gives a clear indication of any problems. They rate eG Enterprise's stability highly, giving it an eight or nine out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our eG Enterprise Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

11%

Government

10%

Retailer

Healthcare Company

Non Profit

Energy/Utilities Company

Real Estate/Law Firm

Outsourcing Company

Comms Service Provider

Media Company

Legal Firm

Construction Company

Insurance Company

Wholesaler/Distributor

Performing Arts

Pharma/Biotech Company

University

Educational Organization

Logistics Company

Transportation Company

Mining And Metals Company

Consumer Goods Company

Hospitality Company

Compare eG Enterprise with alternative products

Learn more about eG Enterprise

eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.

eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.

eG Enterprise Features

Application Performance Monitoring (APM): The solution is able to provide monitoring to discover, diagnose, and repair application performance problems so the end user is never affected.
Infrastructure monitoring: Users have full transparency to clearly visualize what is occurring with recent deployments and immediately diagnose network, database, and server problems.
Digital workspace monitoring: Workspaces are continually monitored to maintain the highest levels of productivity at all times. Users can easily monitor disconnects, logons, slowdowns, complete sessions, and more.
Enterprise application monitoring: Applications that do not perform as expected may result in significant losses for an organization. eG Enterprise is able to monitor many of today’s popular applications, such as PeopleSoft, SAP, Sharepoint, Siebel, and Office 365. Organizations are able to quickly identify underperforming applications, discover and diagnose problems, and remediate issues to ensure that optimal levels of productivity and profitability are being maintained at all times.
Cloud Monitoring: eG Enterprise provides effective monitoring for all of an organization's cloud infrastructures, including public, hybrid and private. eG Enterprise is able to facilitate the concise mapping of the relationships between tiers and discover the reasons for performance problems immediately before they reach the end user. eG Enterprise can be deployed on premises or as a SaaS-based solution.

Reviews from Real Users

“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM

“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company

eG Enterprise customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.