Currently, we're still using version 2-7-2, and now they're about to do the beta release on their version 2021. In this coming version, we expect that some of our issues will be fixed. We've had challenges in classification tasks where similar documents were flagged as multiple matches. The system would identify them and say, "Hey, I think I've got multiple matches. It could either be this one or that one." Because of that, it required us to instruct the system to either leave it unclassified, or we had to halt the process for somebody to look at it. With the new version for 2021, they have changed the paradigm. As it is now, we're using something called a form type, where pages within the document are referenced using a specific page number. For example, in a ten-page document, you might refer to information specifically on the first or fifth page. In the new paradigm, there is a first, middle, and last page concept, as opposed to having the different form types with all of the different pages. What they're telling me is that it's going to make the classification more accurate. Just because the first page of two different documents looks the same, they will not be considered duplicates. Having multiple points of reference will now allow it to better distinguish them. The other area we have had challenges with is table extractions, where if the data headers were not defined, or the tables did not have descriptions for the columns. My understanding is that in the 2021 version, they've now shown that they're handling that. Again, we don't have it and haven't been able to test it, but it's coming. Technical support is definitely an area that they need improvement in, in terms of the front-line individuals.
